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Book Outlet

How would you rate Book Outlet?
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Tennessee
1 review
0 helpful votes
Follow Satisfied Z.
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I love Bookoutlet because I can get so much better deals than I can at other stores. Sometimes the postal service delivery takes longer than it should, but that's just through the postal service, not Bookoutlet itself. Great site!

Date of experience: December 6, 2022
Kentucky
1 review
0 helpful votes
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My order was shipped quickly
August 9, 2022

My order was shipped quickly. The books were in perfect condition! Although I preferred one of the books content to the other, this was not because of the vendor. I would definitely shop again at Book Outlet for books!

Date of experience: August 9, 2022
Michigan
1 review
0 helpful votes
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I was so excited for these book becasue they were so cheap and on sale! The delivery took forever. I ordered 16 books and received ONE, that was torn and damaged. The other books have not come yet and the tracking number has not been updated sine 12/31. So those books are probably lost in the mail somewhere.

Date of experience: January 4, 2023
Jennifer B. Book Outlet Rep
over a year old

Thank you so much for taking the time to leave this feedback. We are sorry to read that you have no received all of the books you ordered and the one that was received was damaged, this is not the quality we strive for. If you haven't already done so, please reach out to our customer experience team who will be happy to help.

Idaho
1 review
0 helpful votes
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I will definitely be ordering again
November 8, 2022

I will definitely be ordering again. I liked the variety and the price of the books. I didn't love that all of them seemed to have a black or red marker swipe on the top or bottom of the pages. I didn't see that in any information on the website. I also didn't love the time it took to get my order after it was placed. But I'll allow for more time in the future if I'm ordering for a specific occasion.

Date of experience: November 8, 2022
Iowa
2 reviews
0 helpful votes
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Books were ordered for my great grandson, 16 Mon old. He loves books and these were a HUGE hit with him. Selections were great, it was really hard to choose which ones to pick... Which was a good thing.

Date of experience: April 30, 2022
California
1 review
0 helpful votes
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It was very easy to shop and pay for the books I wanted. The delivery time, I waited a bit but it wasn't anything I couldn't handle because I didn't know exactly when I would potentially be getting the books delivered. My purchases showed up and in good condition; one book got lightly damaged in shipping where the front cover got bent, but nothing a little weight from other books couldn't sort out.

Date of experience: September 4, 2022
California
1 review
0 helpful votes
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I did not receive 3 of the books in my order and instead received three random books I didn't want. I am disappointed by this. If my books were sold out, you should have emailed me and told me, and refunded me instead of giving me 3 random books I don't even want.

Date of experience: October 21, 2022
New Jersey
1 review
0 helpful votes
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Fast easy and my books were in great condition not to mention the price was great. I'm just the type of person who enjoys holding the actual book in my hands when I'm reading it. But, I'm also realistic and know I'll never get to the library and if I do I'll never remember to return. So not spending a zillion dollars on a book is a win!

Date of experience: July 6, 2022
Missouri
1 review
0 helpful votes
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The delivery time was a bit long, but my biggest disappointment was the condition of the shipping box. The Post Office said they received the box damaged, and they had tape all over it trying to keep it together. The books could be seen from the outside but thankfully, they weren't damaged. My suggestion is to pack items better, and use a faster and more reliable shipping agent. I am a bit hesitant to place another order, as the next time, my books might be lost out of the box or damaged.

Date of experience: January 18, 2023
New Jersey
1 review
2 helpful votes
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Good but could be better
August 3, 2022

I ordered 9 books. 8 books great condition. 1 was not so good. It was badly folded and deformed. The shipping box was was also opened and crushed which wasn't BookOutle's fault. However, there was no packaging fillers which would prevent the books from ruining each other during transit which is what I suspect happened, one fell in the middle of the stack and, therefore, took the brunt of all the tossing and sliding that happened during shipping. So... packaging fillers please!

+2
Date of experience: August 2, 2022
Indiana
1 review
0 helpful votes
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The ease in ordering, the product received, and my interactions with customer service were top-notch. I did expect the product to ship and arrive a little sooner, but now that I know the time frame, I can adjust in the future.

Date of experience: October 3, 2022
Georgia
1 review
0 helpful votes
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I love getting a box from Book Outlet—children's books and older best sellers at an incredible discount. My kids will announce "books are here Mom!" I love getting excited about books, but I love that my kids are excited even more than me.

Date of experience: July 25, 2022
Canada
2 reviews
0 helpful votes
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3 Lovely books purchased
September 12, 2022

Ordered 2 Books and 1 Books set for about 75% off the price they sell for in stores and other websites.
Shipping was so quick and all books were in perfect condition.
Will definitely be shopping here for Kids books all the time.

Date of experience: September 12, 2022
Florida
2 reviews
0 helpful votes
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I only recently discovered Book Outlet and I wish I discovered it years ago.
There are so many books on my wish list that I found with amazing prices.
It was so easy to navigate thru the website and purchase books on line.

Date of experience: October 13, 2021
Kentucky
1 review
0 helpful votes
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First time ordering from this company
November 28, 2022

First time ordering from this company. Online ordering was easy, the price was great and my order arrived promptly and in good condition. I love the book I ordered and will be using Book Outlet again!

Date of experience: November 28, 2022
Arizona
1 review
0 helpful votes
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Overall it was awesome!
November 30, 2022

Overall it was awesome! Great discounted books, even hardcovers which was rare to see. They don't have like new new books, but over time they get added to the site which I thought was cool. The only thing I didn't like is when I got my books the box was really damaged which is caused from handling but the books we just placed in the books, no protection around them or anything. So if the box gets damaged a lot the books have a high chance of getting damaged. Personally this doesn't matter to me because a book is a book, as long as I can read it I'm fine and they also were discounted.

Date of experience: November 30, 2022
Georgia
1 review
0 helpful votes
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I was looking for one specific book, which they had. In browsing, I ended up adding another 11 to my cart! They didn't have any of the kids books I was specifically looking for, but I found so many options I hadn't heard of and loved them all!

Date of experience: June 3, 2022
Texas
1 review
0 helpful votes
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When the shipment arrived, the box was damaged and we only received 17 of the 24 books that I ordered. Books came in a box much bigger than needed which caused damage in shipping. Need a refund or replacement of the books not received in original shipment.

Date of experience: April 19, 2022
Jennifer B. Book Outlet Rep
over a year old

Hi Carolyn! We are so very sorry to hear something went wrong with your order. If you'd like to submit a ticket to our Customer Experience team through our website, our team would be happy to assist with a remedy.

Texas
1 review
1 helpful vote
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On 8-1-22 two of my books came damaged
September 1, 2022

On 8-1-22 two of my books came damaged. I emailed customer service immediately. I thought I had attached pictures of the damaged books but the customer service rep said they were not attached. I resent the pictures but have not heard back from customer service on this will be resolved. I'm a bit disappointed.

Date of experience: August 2, 2022
Texas
1 review
0 helpful votes
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I have placed many orders with Book Outlet over many years, and have been very happy with the quality of the books I received and with the price. On the very rare occasion something was amiss, it was handled quickly and well. They also have amazing periodic sales. I highly recommend Book Outlet!

Date of experience: January 25, 2023

Overview

Book Outlet has a rating of 3.6 stars from 1,737 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Book Outlet most frequently mention great prices, customer service and new books. Book Outlet ranks 7th among Books sites.

service
293
value
1,580
shipping
1,580
returns
42
quality
1,596

Instant Feedback

38,687 reviews
+107