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Book Outlet

How would you rate Book Outlet?
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Illinois
2 reviews
0 helpful votes
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I kept putting in my card info and your site kept giving...
July 23, 2021
Updated review

I kept putting in my card info and your site kept giving me error messages after six tries it finally seemed to work. I actually thought about just forgetting it, if i had even thought that ordering would turn into such an ordeal I would not have bothered!

Date of experience: July 23, 2021

I kept putting in my card info and your site kept giving...
July 11, 2021
Previous review

I kept putting in my card info and your site kept giving me error messages after six tries it finally seemed to work. I actually thought about just forgetting it, if i had even thought that ordering would turn into such an ordeal I would not have bothered!

Date of experience: July 11, 2021
Michigan
1 review
0 helpful votes
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Its so fun to browse the site and look al all kinds of books. I was able to find some interesting reds for not only myself but for my kids(2-11). The hardest part was having to wait for shipping and even that wasnt bad. Took about a week.

Date of experience: April 14, 2022
New York
1 review
11 helpful votes
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The worst
August 6, 2020

My experience with Book Outlet was the worst that I've had with any company. It was two weeks before they even transported the book to the post office, book still hasn't arrived at destination four weeks after initial order, it took their complaint department four days to reply to my first complaint, I'm still waiting for their reply to my second complaint and request for money back. I wish I'd looked at this site before and benefited from other people's equally bad experience. They're either dishonest or incompetent; how hard is it to ship a book?

Date of experience: August 6, 2020
California
6 reviews
41 helpful votes
Follow vasu n.
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Thats what these guys are. NOT an iota of honesty in their dealings. I bought a book and paid extra for expedited shipping. They never sent the book, responded with "we will get back to you" or "we are working on it"
I can't believe they are still in business. I guess scams can go on for a long time.

Date of experience: July 14, 2020
Connecticut
1 review
0 helpful votes
Follow Kyrsti Y.
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This was my first time ordering from Book Outlet and I am so impressed! Processing time was definitely not Amazon's prime - but for the price of books it was 110% worth the wait. All my books came well packaged, none were damaged, mix of hardcover and paperback (don't think it tells you before hand what format, but I could be wrong). I would highly recommend and will be ordering again!

Date of experience: September 7, 2022
Pennsylvania
1 review
1 helpful vote
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You pay for the quality
December 6, 2022

I about the book outlet orders with multiple books. In each box there were books that were damaged, where the pages are bunched up, the spine is bent on hard covers and my latest package came with a hardcover book with the pages scrunched up, and the dust jacket is cut up. I am not paying for the return since the book was about $6, but I am disappointed to see the books handled and delivered this way. I will not be purchasing through book outlet any longer.

Date of experience: December 5, 2022
New York
1 review
1 helpful vote
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SCAM!
May 31, 2018

Boom asked my 16 year old daughter to advertise on her makeup site for their company for a discount on their products. Not only was my credit card charged she never got the products that she ordered. Emailed them multiply times to hear (sorry mailing them out) and still nothing. I think this company is a SCAM!

Date of experience: May 31, 2018
Jennifer B. Book Outlet Rep
over a year old

Hello Kathleen,
I'm sorry, but we sell books and not make-up. I'm afraid you have posted to the wrong forum for your review.
Thank you kindly - Alona - BookOutlet

California
1 review
0 helpful votes
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The prices just can't be beat!
December 1, 2022

The prices just can't be beat! I shopped the same stuff at other spots and even with the holiday deals going this was by far the best price around. The delivery app is suspect and the box the box came in looked like they had survived a horrific accident but the books were fine.

Date of experience: December 1, 2022
Oregon
1 review
0 helpful votes
Follow Danielle X.
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I usually am not very happy with the state the books arrive in when I order from Book Outlet, but this time around all my books arrived in good condition. One paperback was a little bent but not terribly. Whoever packed my box seemed to do it with care and I really appreciate that.

Date of experience: January 11, 2023
Pennsylvania
1 review
0 helpful votes
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The books look great, but the box apparently fell apart during shipping. It's some kind of miracle that no books were missing. Box was only held together with lots of packing tape. Your new boxes suck.

Date of experience: December 5, 2022
California
1 review
0 helpful votes
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Book arrived in perfect new condition/ in wonderful, recyclable packaging.
An excellent value.
I would use Book Outlet again without hesitation and would highly recommend it for cost savings on brand new books at super values.

Date of experience: July 22, 2022
Florida
1 review
0 helpful votes
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I've now ordered from Book Outlet two times now, and I have to say, I'm impressed. I'm able to get a great deal by purchasing minimally damaged or overstocked books. I love it! I recently placed my third order which included Christmas gifts for friends and family. I will continue to shop here for a long time.

Date of experience: October 24, 2022
Oregon
1 review
0 helpful votes
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The boxes you use for shipping do not hold up well
February 14, 2023

The boxes you use for shipping do not hold up well. I often receive boxes that range from partially open to completely obliterated and then taped back together by the postal service before delivery. The "tear here" strip down the center of the box rarely works. I love the products, just not the packaging.

Date of experience: February 14, 2023
Jennifer B. Book Outlet Rep
over a year old

Thank you so much for taking the time to leave this feedback. We are sorry to read of the condition of the boxes when you received them and can assure you that we are actively looking into our packing and shipping processes, including our boxes. We are happy that you were able to reach out to our customer experience team and that you were helped quickly.

Washington
1 review
0 helpful votes
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Boxes have not been packed well
January 13, 2023

Boxes have not been packed well. I've purchased from book outlet many time and each time my books have arrived in a broken box. This time/order specifically USPS told me they hoped everything was in there because the box was just broken wide open.

Date of experience: January 13, 2023
California
1 review
0 helpful votes
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All went very smoothly...
November 10, 2022

All went very smoothly... from the ordering process through the delivery. It was packaged very well. I am not able to look inside the books because they are enclosed together in wrap and I will be giving them as a gift to a 6 y/o little girl. But from the cover that I can see of the first book and the description on the website I am sure she will be happy with them. Than you.

Date of experience: November 10, 2022
Arizona
1 review
0 helpful votes
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Would have loved the books I received but the shipper put them in a much bigger box, didn't wrap or secure anything and all three books were either bent and crinkled ( paperback) or the the corners torn and bent ( hardbacks), from sliding around in a huge box…One book was a gift, or supposed to be, your company is only as good as the person responsible for getting the product to you in good condition. I order many "used" books that arrive looking far better than the three I received from your company. Won't be ordering from this company again. First and last time. The person who boxed this order had to know how ridiculous it was and didn't care…

Date of experience: December 12, 2022
Texas
1 review
0 helpful votes
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I was having difficulty finding a specific book and finally came across Book Outlet during my search. Not only did they have it…. The price was perfect and the delivery was fast. Excellent service. I'll be purchasing from them again.

Date of experience: October 20, 2022
Minnesota
3 reviews
0 helpful votes
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Books always in perfect condition
July 5, 2021

Books always in perfect condition. Order info available from the moment it's placed to the moment delivered. Great care taken in packing. Prices and selection are seriously unbeatable! Love this company!

Date of experience: July 5, 2021
Canada
2 reviews
0 helpful votes
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There was a lot of negative reviews on books. My experience was terrific! I ordered 11 books and they all came in in perfect condition, no wears or tears or marks anywhere. I will 100% order from boom outlet again.

Date of experience: August 13, 2020
New York
1 review
0 helpful votes
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I found this site when I was looking for a specific book. I ordered many more, got free shipping (came quickly), and they were all in excellent condition! Can't wait for my grandson to open all of them this Christmas!

Date of experience: December 19, 2022

Overview

Book Outlet has a rating of 3.6 stars from 1,737 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Book Outlet most frequently mention great prices, customer service and new books. Book Outlet ranks 7th among Books sites.

service
293
value
1,580
shipping
1,580
returns
42
quality
1,596

Instant Feedback

38,687 reviews
+107