Boost Mobile

Trying to switch to another carrier. Called boost last week to make sure the phone was no longer under contract and unlocked. They said it was no longer under contract and I was good to go. Started the switching process last night and found the phone is still locked. So this leaves me with no phone until boost unlocks it which they say takes up to three business days. Called three different times today trying to get to someone who can expedite this, but apparently the people I talked to don't know how to get in touch with that department? I was told this phone was clear but it's not and there is no way to expedite the unlocking. Their incompetence and total disregard for the customers has put me in a position of not having a phone for at least three days. This is going to cost me hundreds in lost revenue. Totally unacceptable. They simply do not care.

I have had boost for 3 years and had not had an issue with this phone service till now. My phone is an older phone so it's slower so I decided to change my SIM card so it would be faster. I got a SIM card for free in the mail no problem. Then I changed the SIM card over and I had terrible service (it would bounce back from saying no service to boost with one bar in my own home where I would normally get service) and then I would get this notification that took over my entire phone screen about my SIM card sending a message even though I wasn't texting anyone. So I've talked to a lot of different employees for three days which was a waste of time. Every employee said to do the same thing and they were not helping (but most of the employees were very nice). Then I got a technician to help me and they told me to wait 24 hours and it will work… it's been more then 24 hours and nothing has been fixed. They have just lost a customer. Their service used to be good but now it's terrible.

I had been receiving texts and calls from boost telling me that I needed to upgrade my phone. So when I did so, not one time during all the calling and texting did they let me know that I would lose some of the features that I used to have. 1 of the biggest issues since the merger is no service, I mean not even in my house and I've never had issues before with boost. Then to find out that I cant use the Wi-Fi calling feature, when I need it most bc boost have moved to an expanded data network which is part of T-Mobile's network also. And I just paid my bill and haven't even had the device 6 months and all they want to offer me is a 10.00 credit. No I want the service to work completely or give me a full refund for device and my bill that I just paid so that I can switch companies. And what's crazy is T-Mobile offers Wi-Fi calling I could see if the company didn't even offer the feature but they do.

I've spent hours and hours trying to get a sim card to join their "new expanded network." Been a customer for over 10 years. Had one customer service rep say the sim card was mailed. Waited for 3 weeks, then called in to ask about it. Oh sorry they say, sent to the wrong address. Then call back and spend another hour of my time doing this again with another rep who, after I double checked online. Entered my address wrong. Then called again and over an hour on hold... am told I can't order a sim card and to have someone I know on the mainland order me one and send it to me in Hawaii. I'm currently still on hold (an hour and a half later now) waiting for a supervisor! They must outsource their workers in another country, nobody knows what they are doing and they have majorly wasted my time. I'm ready to switch to Verizon based on this. Horrible Customer Service and this has been for YEARS and YEARS. Not just this horrendous review experience.

DO NOT get a plan with boost. If you are with them finish your 12 months and GET OUT. They have been bought out by dish and their coverage is about to become serious trash especially for 4G and higher. Unlimited won't mean nothing and eventually they will become a nightmare now especially going into 2021. T-Mobile took over sprint in July 2020 and they don't like Boost so any phone over 10 will not be reliable and all phones will have worse coverage as each day comes until they file for bankruptcy.

Customer service is terrible. They will tell you what ever they think you want to hear to get you off phone chat or out of the store. They never do what they say. Service is junk since the change took place phone and service no longer works. Only gave a 1 star because I was forced to give at least 1 star.

I went over a month with no phone service from boost I finally switched service. They cancelled 4 lines and refunded e after they kept charging me. My fourth line they refused to cancel, refused refund, and when I asked for a supervisor refused to transfer me. Told me they were busy with a lot of other calls. I could just keep calling. Also refused to deactivate the line. I put a prepaid card on so as not to be charged again. They are stealing money and refusing to cut off service to keep taking money. They transfer you over and over again with no solution. Worst service ever. I will be trying to look into legal services to see what my options are.

The activation process was long and annoying. Half the people I spoke to on the phone didn't understand what I was saying. Then I ended finding out that the coverage in my area wasn't actually good which is not what I was told in store. They refused to tell me what cell towers they used and wanted me to download dish app. All it did was prevent me from calling and texting so I removed it. Then they told me to reset my network. Still didn't help. Then all of a sudden "there's something wrong with my phone" nope. You just have terrible coverage and idiot employees. Never again

They have lied and wasted my time and money and costumer service sucks. They keep telling me before that I needed to wait for maintenance they gave me a credit for 9 days back in March and now they tell me they can't credit my account until they fix the issue. They won't give me corporate office info. And they put me back in the queue so someone else can deal with me. Or leave me on hold forever hoping I'd disconnect

I just received this phone, the charger does not work. I have been on the phone with boost for over an hour, transferred to 9 different people including apple to purchase a new charger. I finally hung up in tears out of frustration after continually reaching people who could not help me. I am a customer for 8 and have bought several phones thru boost. I am at a loss. Please someone help me, I just need a charger for this phone and don't feel like a should have to buy on thru apple. I literally just got this phone fedex today.

Their employees are poorly trained, their equipment and system has been compromised, they have a customer service department that has very little ability to fix anything, problems that they cause by not listening to customers, who they know can't understand them so they lie to make money by lying to customers then doing the opposite or upgrading without consent and don't do what they say they will. They literally lie just to get angry customers off the phone they don't care about customer loyalty. They don't care if you want to cancel your service and they don't refund money they steel from their customers. And problem never gets solved! I want to find other customers and contact them somehow because boost cost me my job I literally lost my job because of their screwups. I want to organize a class action lawsuit because I know they're enough of us with similar issues. Ives read comments on other websites within the past week who are experiencing these same problems

You guys hide the contact services and Setup's artist stare customers away from getting in contwith. You? Promises promises promises promises services never get to where. You state it would be there's always a problem. You guys have maybe 90 or more percent of surveillance. Killing our data every day. Many ways to charge us more to cause us more but never a way to resolve what we need what we want. We pay we never get satisfied a continuation. Forever you all have no. Honor!
Someday we will go back to not having phones not Using them and your tricks won't matter anymore change your evil ways? Let's work together. And do write for all mankind and people!

Boast mobile sucks, it's a terrible company, no one speaks english, it a horror cell company, billing is always wrong, customer service is a bunch of scammers trying very hard to steal your money, do not use boast mobile,

I've been a customer for a long time
Who ever changed things really screwed things up. Unwanted text messages horrible customer service and net off for hours at a time. Will be changing service asap. Only thing they boost in your money.

On Aug. 25,2021, I ordered a phone from Boost Mobile, mistakenly thinking it was a store, rather than a carrier. As soon as I received the confirmation email, asking me to create a phone account, I realized my mistake. I already have a carrier; I only wanted a new phone. I called immediately to cancel the purchase. It is now, Oct. 1. I have been trying unsuccessfully to get a refund from them EVER SINCE AUGUST. I do not recommend doing business with this company.

Boost mobile used to have great service in my town. The last four months have been garbage and when I asked for help I was told it was just my line. No all six lines I pay for through them and have for 8 years are having the same issue. Dish network sucks so they drug our good phone reception with them. Give me the service that I pay for. BBB needs to shut them down.