Boost Mobile

I have been with boost mobile for just about a year. I am shy 6 days. I have never signed a contract. But they are holding my phone hostage and refuse to unlock it until the year is up. I never signed anything giving permission to this. I am NOT IN A CONTRACT. I find this to be poor customer service. But also for 3 months I have had bad phone service which I don't have service most days and if I need it I have to go outside walk around to get it. Did they solve my issue? Nope. So I have a right to leave them. WARNING. CHECK YOUR RIGHTS BEFORE HOOKING YOUR PHONE UP WITH BOOST. YOUR OBLIGATED. EVEN THOUGHT YOU HAVE NO CONTRACT. BOOST MOBLE SUCKS.

I was a loyal Boost customer for 6 years. Service was OK, never had any problems with them. I had 35 g on data per month for $45 with auto pay. I decided to switch to Cricket Wireless because it's unlimited data for $50 with auto pay. I did everything I was supposed to do to be able to port my number over and bring my phone to Cricket. I unlocked my phone, got a transfer pin, etc, etc. BOOST MOBILE NEVER PORTED MY PHONE NUMBER OVER TO CRICKET! So I had to get my number changed, and I just wound up buying a new phone from Cricket Wireless. Boost Mobile isn't all that great of a company if they punish you for leaving their service! Be smart, stay away from BOOST MOBILE!

I am disabled and caught a uber to 2 different boost stores to pay my bill, both were unable to pull up my account & promised to credit my account as they could see i was disabled, boost is having difficulties and care nothing about its existing customers and now my bill is due, I bet they have the tools to disconnect my account, but couldnt pull my account for me to pay it, what a waste of 2 trips to pay my bill while paying uber SMH currently looking for a new phone company, at least offer a extension during your technical difficulties BOOST MOBILE SUCKS!

Boost Mobile is the most there's no words that I can explain about boost Mobile boost Mobile sucks you can't never get anything taken care of your phone gets hacked constantly and there's nobody to help you with it because they know their company sucks boost Mobile is useless I would not if I was anybody else y'all do not spend your money or waste your money or your time because you will get headaches and wind up having a damn brainerism and blood pressure because boost Mobile does not care about their customers nor do they give a s*** about your plans all they give a damn about is making a dollar bill and f****** people over the b****** don't deserve no stars

I have been with Boost Mobile since the company first began and they were using the slogan Where You At! The company has ALWAYS been ghetto but it wasn't necessarily bad. Now that Dish took over it is horrible. My phone calls drop, I have an unlimited plan but somehow never have data, my phone seems to always stop working after a few months, and when I get it looked at it magically needs to be upgraded. I am tired of them as a company. Even the ordering of new phones. I ordered a phone and no tracking has shown up for my account. I reach out to customer service and the woman answering the phone tells me she can't see my phone tracking info but just be patient. If it has been almost 48 hours why doesn't my phone have any tracking available yet? I then asked for a refund since the phone hasn't been sent out just to be told that I can't do that. The only option I have is to return the phone after I receive it but that would defeat the purpose. I need a working phone now. If I wait until the new one gets to me why would I need to return it? I would have a phone! I believe it is finally time to move on. I am calling the bank to let them know what happened so I can get my money back and find a new company.

My service works maybe 50% of the time and in business that is embarrassing and disrupted. I can't open windows at work or in the car thata impossible.

I was so desperate to talk to someone about my experience that I did a little bit of digging and found out that, just recently Disk Network took over Boost Mobile.
Mark J. Is such a remarkably caring man. He patiently listened to every minute I complained about my 5 months experience with the boost mobile call center.
He has also read all these reviews that have been made against boost. He is not happy about any of what the call center reps are doing.
He did say that Dish is taking steps to change and improve on boost call center employees.
He also told me that he is taking my complaint and my experience to the board and letting them in on how my experience has effected myself and the companies reputation.
And he definitely went above and beyond for me, to prove that he wasn't lying to me (would rather not share his act of kindness).
Mark J., Thank you for caring about your company's reputation and for the humanity you possess. You are an angel and I am so appreciative that God lead me to your voice mail.

I have been with boost Mobile for 20 years I lost my PIN number they told me I had to wait for 48 hours I called back and then now I have to wait for another 24 hours do not use this carrier. They do nothing for you my phone been stolen my ex-boyfriend changed my pen boost Mobile will not help you you would have to start everything over do yourself a favor and do not connect with boost Mobile rip off

This company have no help whatsoever after 10 days the system is still down my phone is still disconnected I pay online and I'm paying for a phone still disconnected I went to the store nobody can help me even wen I already paid for a service that I'm not getting what the lady told me in the store was to dispute in my bank my boots online payment and pay in the store that it cost me four more dollar. And then she will help me what I don't understand is why I have to do all this when you clearly can see the payment that I did it's not fair that the customer are getting punished. This been a inconvenient tuning that I feel after 3 days from have a phone and already paid and now I have to talk to my bank to see if they can give me my money back it's not fair for the customer this is a company that I remember you again. This is been a nightmare. Nobody can help me no customer service nobody to talk to nobody can help me and they want you to wait into the system go up again for me to resolve my problem.

I was with boost for a decade. Recently things went downhill fast. Once dish network took over it turned to sh*#. Now you cannot add extra data, even if you want to pay the ridiculous $5 for 1gb or $10 for 2 gb. They will no longer allow you. They also no longer allow you to restart your plan if you run out of data. They tell you to wait until your bill is due then they can restart it.wtf. I paid $20 for 4 GB of data (online)to find out they would not add it. They gave me a $20 credit to my account. I was on vacation and stranded with no data to use maps. I had to switch to at&t (MUCH BETTER!) However, boost screwed me by not unlocking my phone that I paid for in-full. I was forced to buy a new phone. I reported them to the FCC and recently someone from boost emailed me the unlock code (which doesn't work!) Also, they still owe me back my $20.00. I'm not closing the FCC complaint until I get my phone unlocked and my money refunded. These people are scam artists! They need a class action lawsuit against them for locking people's phones to their company and refusing to unlock. That's theft.

Statement from Boost Mobile Website:
On February 23, we experienced a cybersecurity incident that has affected some of our internal communications, customer call centers, and internet sites. We immediately activated our incident response and business continuity plans to contain, assess, and remediate the situation. Cybersecurity experts and outside advisors were retained to assist in the evaluation of the situation, and we notified appropriate law enforcement authorities.

On February 27, we became aware that certain data was extracted from our IT systems as part of this incident. It's possible the investigation will reveal that the extracted data includes personal information. The forensic investigation and assessment of the impact of this incident is ongoing. The security of our customers' data is important to us, and if we learn that personal information was compromised, we'll take the appropriate steps and let impacted customers know.

Boost Mobile users may experience difficulty reaching Boost Care. Our teams are working hard to restore systems as soon as possible and are making steady progress. Thank you for your patience.

If I could give a negative star, I would. I have been with boost for at least 10 years. About 2 years ago, I bought an IPhone 8 outright from the apple store. I had it replaced last December. I am currently trying to switch to a new phone provider and Boost has my phone locked. When I called them the first 4 times, they repeatedly told me that my phone was not locked. I have called them at least 8 times now and found out that due to a new policy, they have it locked. Even though they advertise as a month to month plan, they now require you to have 12 consecutive months before unlocking a phone, even if it was not purchased from them. Because I had the phone replaced, my time restarted in December 2019 and will not be eligible for unlocking until December 2020. I have been waiting on a call back from a manager for the last 3 days, I was told I would be contacted in 24 hours. If I would have known of this new policy, we would have canceled our plans a long time ago. I just got off an hour and 10 minute phone call with them and they ended up transferring me to apple to assist with unlocking the phone. Apple cannot assist with this issue.

I have been a loyal customer for over 10 years. We have a Unlimited family plan service. Over the past couple of years the service and customer service have really gone downhill. My service is constantly telling me I'm roaming when I'm running around town as usual like I have the last 6 years with no problems. I purchased a phone for my Mother and she died from Covid-19 a month later. I want to give the phone to my Grandson who has service on another carrier. Boost has the phone locked and will not unlock it even though I paid for the phone outright, No contracts right! So, Depending on the non-American English speaking person you get on the other end of the phone, they will most likely determine how the call will not satisfy the problem you called about. It may end with you either being lied to and then dismissed like they helped you(even gave me a bogus ticket #). Or Lied to and transferred to the phone manufacturer that then transfers you back to Boost because it is a Boost problem. Or, Lied to and then transferred to a Supervisor / an extension that will eventually hang up on you after you have been on hold for 45 minutes. These are the same tactics that Virgin Mobile used and seems to have come with Sprint and T-Mobile to Boost! I'm going to pay less for better service and go back to Verizon or AT&T!

I had boost mobile for 4 years and I've had bad service them whole 4 years I finally made the switch to metro pcs By T-Mobile and I would recommend metro pcs by T-Mobile rather then boost and if you want to take your phone to someone have fun because Boost has a "Policy" they have to follow and it will take 5 days to unlock so your better getting a new phone
BOOST MOBILE IS a right rip off then act like they know what there doing when they actually don't!

They refuse to issue a refund owed. They won't forward calls to a supervisor or manager. Each agent gives a different story. Completely unprofessional behavior by agents.

I've been with Boost for years now and their service just keeps getting worse their customer service is a joke I wouldn't recommend them to anyone their system is so glitch I got charged for two phones when I tried to order one and they said they fix it on the phone but then ship me to phones and now are refusing to give me my money back because they shipped phones they shouldn't have also their customer service people are not from the United States and are hard to understand

Boost Mobile really sucks that they their product sucks their phone service sucks you buy items from them and they're not willing to replace them even though they don't work

Have a virgin mobil that switched to boost and they updated there system but we can't use our phone because they said we need the pin from virgin and when you call virgin it goes to boost. They said they can't activate there new sim without virgin mobil pin that we can't get because its now BOOST. DO THEY EVEN GET IT. This is the dumbest company I ever used and will never use AGAIN...