Boost MobileReviews 1,035

Boost mobile company is so bad! Almost 2 weeks without internet! I prepaid for unlimited data, but they cut it.

Boost mobile is trash and you're better off putting your money towards a different carrier. Verizon has plans that are essentially the same monthly price and they actually have literate customer service representatives. I just spoke with an agent through the BM chat online asking 1. WHY I'm getting constant phone calls/text messages about a sim card and 2. My iPhone doesn't take sim cards, so should I expect my service to be interrupted and I swear to God this "agent" "Christian" could not comprehend what I was saying. He didn't answer either of my questions and COULD NOT, for the life of him, understand that iPhones can't take sim cards, yet he still was telling me that he could mail me a sim card and that I would need to insert it at the top of the phone. I have LITERALLY not dealt with such an idiotic human being like that in any customer service department. This past year I have absolutely HATED boost mobile. The service has been trash, the ENDLESS amount of automated text messages/emails/and NOW PHONE CALLS have been way too excessive and I've contacted CS multiple times about deleting my contact info from these automated lists and I still get them. It's almost harassing at this point. Whoever owns this company, shame on you, seriously.

Verizon has a plan for the same monthly price of $50 that I'm paying now for the same coverage. I'm going to pay off the last of my phone installments and get FAR away from boost mobile.

Every phone I got as a replacement phone had the same touch issue. Since January 5 phones! The one that seemed ok had no service. Boost did not back me by filing a claim stating my complained the day after activation about the screen not working: ghost movements, delays, and things opening on their own. My service at my house did not work well either thought I chose to put up w it b/c of the no contract benefit. Boost promised me a $10 credit towards my bill since I was 6 days without service b/c the new phone did not work, but I never received it. If this is all you can afford do it. NEVER EVER BUY INSURANCE Really, they should not work with the insurance b/c it reflects on them as a company. I just keep getting the ring around I am switching services right now. I took pics of the last two phones together with no broken screens but cannot post b/c the phone is not working to pull them up.

Boost change my plan without me knowing worst experience these 4 weeks been with books for the past 11 years and they can not help me

I have been a customer with boost mobile for at least 6 years, trying to keep giving their services another try each time an issue arises. I've finally hit my limit today, when trying to restart my plan month (I do this early every month because unlimited data really means enough high speed data for about 20ish days then you have data that never loads, it's so slow you may as well be out) I have to do so by speaking with an agent EVERY SINGLE TIME. This takes about an hour and 15 minutes each time, over 5 or 6 years how much time do you think that adds up to, too much, too much time. This last time I spoke to them I expressed my concern about this issue, and asked the representative to please restart my plan month. He did not do so, he added funds to my account, which I specifically asked him not to do. Consequently after the hour speaking to him I had to restart this process all over with a new agent, who stated he showed no record of me even speaking to any other agent that day. So add another hour to my list of wasted time just trying to restart my plan month. I will be finding other coverage after this plan month, when I asked for a link to leave a review for their services I was told they don't have one. Sketchy services, wasted time, and spotty coverage.

I was charged $69 the day I switched to Boost Mobile - my data plan is just $15 per month. I have inquired about the breakdown of this amount from customer care several times and they could not deduce its possibility yet the best they could tell me was to keep going to the store I conducted the transaction to resolve the issue. I had told them that the Boost Mobile store employee was not willing to - she was even shouting because I wanted to understand the breakdown.

Please note that I went to the store after the first customer care phone call. That was when I realized I would not go back.

I called to activate my phone using a boost card the man who answered was very very helpful. He took his time explaining exactly what he needed and how I could get the information so he could turn on my phone. He remained positive throughout the entire call and even made small talk while waiting for the for the results to go through. 10/10 service someone i want to handle my technical issues in the future.

I thought I would switch to boost for a cheaper cell service and when I check ti see if it was avaliable in my area it showed good service coverage. When I was starting my service it kept saying poor service coverage. So I bought 2 sims cards for nothing. Very disappointed.

After wasting two and half hour on the phone over six months prepaid promotion, they can not find my payment and want to charge me additional fees plus $4.00 convenience fee...

Placed an online order on 9/10/2021. The status of the order is delivered by FedEx on 9/15. However the delivered address is not my address.
I called boost mobile customer service and was asked to talk to FedEx.
I called boost mobile customver service again on 9/28 and was told that the devices i ordered were back to boost mobile and i was supposed to get the refund.
Two weeks past and i did not receive the refund, i called customer service 3rd time on 10/12. I explained everthing again and she asked me call FedEx again and again...
Why i need to contact FedEx? It's the problem between boost mobile and FedEx, not mine. Why i'm not able to get the refund even i never received the devices?

Here was my customer service experience reply to Boost Mobile:

I bought a renewed iPhone 8 online that arrived defective and they did everything they could not to replace the defective phone with another one. I Went through there likewize phone insurance program and they denied my claim when the phone was bought on 9/26/21. I Was told on 10/4/21 that was a mistake, but never got a replacement after spending my money on the phone that Imy wife need for work. Because of this incompetence I had to go to another company to get a working phone thus losing money on a trade in when the simple fix could have been to overnight another phone to a local store near me. I take the defective phone to that store to switch it out. Problem fixed and you guys can resolve the issue thus retaining business of a long time customer. No one from customer service associates to supervisors can think outside the box. I took 10 hours or more of my time waiting on hold and hang ups to speak to associates and supervisors to get a properly working phone only to be told that corporate will need to review the claim for a replacement phone. As of 10/11/22 nothing had been approved and the phone was bought online on 9/26/21. Also if I was told that if I wanted to return the phone for a refund, I would have to pay the cost for shipping and handling back to Boost Mobile even though you guys shipped me a defective renewed I phone 8. The customer service departments, on both sides, need a complete overhaul as this is worst experience after a purchase I have ever had. I will file complaints with consumer advocate agencies and every chance I get I will tell my friends, family and associates to avoid Boost Mobile, and will continue to share the experience I had with your company. Because of this I transferred my 4 lines of business to another company that completely know how customer service is done.
Boost Mobile sucks!

If there was a 0 thats what I would give them I have been with them for almost four years and have for phone and now down to two and I asked for an extension and I could not get one because not only are they rude every customer service person I have ever spoke to but they are Beyond on loyal to their customers and I will never never use them ever again the guy had the nerve to say that boost does not award extension when it says it on their website so and every person knows something different you guys it is very unprofessional for every single customer service person to say something different or the fact that they don't put no it's like you asked them to and your the Bayou so one customer service doesn't know what the other one did or is even talking about ridiculous unprofessional unloyal its disgust me that these people continuously have their job and you guys are a phone service

Boost Mobile that's on 170st between Walton Ave and Wythe in the Bronx... Ashley is great, she helped me switch phone companies because I was having trouble with the prior and I purchased a new phone Galaxy S21. Everything was very fast and smooth, and since I live few blocks away I know that I can stop by anytime for questions.
Thank you so much Ashley!

Man i had ordered a phone on September 11th, was due to be delivered on September 13th, but it supposedly didnt come until September 15th when i was at work but when i got home i never saw it. I call up there September 16th and had been given a run around for nearly 3 weeks. The fact that i have not received my phone yet is ridiculous. Terrible customer service by Boost Mobile and i will never be returning. I am a hard working young man who does whatever

So I switch to boost mobile last year in the fall, and my bill was originally $50. As I went into the year they kept sending me messages saying my data is running out, so I had to buy an add on. I did that but yet it still said that it was running out. My bill kept going up for some reason so I went to them and they said it's bc of my data. Do not get boost. Get T-Mobile or just something better for a better price

Both local stores are so clueless as to what customer service is. Unable to talk direct via my phone to Boost so when to the stores with my data issues which have just started happening. Short story... last one advised me to get another service! That should tell anyone what they need to know about this service.

Aldus Huxley would be a little smug and very disturbed over the newspeak dystopian world Boost Mobile has created. The account number you need does not exist. The generated number you need to port your phone number is a short lived computer generated code for one time use to flee their system. As of 10-1-21 you have to keep asking the chat person to give you your account number, takes 20 to 30 times till a sign in box appears. Click sign in box to go to a page that you supply your phone number, actual account number, and pin number. This generates a 6 digit number, NOT faux account number. This 6 digit number is used to generate the fake account number that is suppose to get your phone number ported. Boost gives you info backward so it is not useful. I abused the no service personnel, yelling and saying they where lying and telling them I would keep it up till I received the fake account number I needed. This took over 2 years. They offered a lower rate over 2 years ago to install an upgraded sim, Boost lied, no lower rate. I tried porting to Track phone, tried to for days, did not figure out there convoluted system. Then I tried to port to Tello, could not penetrate the system built not to be penetrated. Boost stole over $1000 in this way. The current convoluted system will be changed to make it harder to penetrate the system. I also created great anxiety in the Boost staff so they would want me out of Boost, so Boost will probably try to insulate the staff. If you are not using boost do not use them unless you are willing to walk away from the phone number you use with them. If you are trying to port away from Boost, My next step would have been to contact my US Rep and Senator. I am in a progressive state and they have good constituent services. That will not work in states where the citizen has no real recourse. If you want to use my advise on creating anxiety in the Boost personnel so they want you gone, have the company gaining your business call Boost on a 3 way call. The other phone companies get right into the Boost system and you will compress the time line and reduce your wait time. This also works to put constant irritation in the Boost people so they will want you out of Boost. Welcome to Brave New World, as Huxley predicted. The site asks me to tell you who I am. I was an electronic repairman in the service. I have an undergraduate accounting degree and MBA, Practiced for 18 years. Have done thousands of tax returns and compliance information. I taught myself 7 trades to operate my print shop for over 2 decades. I currently operate a very slow, pandemic economy, antique store. My proof of purchase are credit card entries that I do not know how to get a picture of into this computer. I do not use a computer for antique store, thus those skills have deteriorated since the print shop has been closed

B

On Aug. 25,2021, I ordered a phone from Boost Mobile, mistakenly thinking it was a store, rather than a carrier. As soon as I received the confirmation email, asking me to create a phone account, I realized my mistake. I already have a carrier; I only wanted a new phone. I called immediately to cancel the purchase. It is now, Oct. 1. I have been trying unsuccessfully to get a refund from them EVER SINCE AUGUST. I do not recommend doing business with this company.

Well I've used boost mobile for the past 8 years… I moved to a new place to live in September 2022. This is shortly after they switched to T mobile towers. There was no service at my new place… I was currently paying on an I phone with my boost mobile plan as well. I was halfway done with the payments. I wanted to bundle my phone service with my cable company spectrum, at least for better service at the new home. So I called boost and ask them could I take my phone with me. They said yes ok that I would have to pay out my iPhone balance witch was $315 dollars. So I go into our savings for the money( at very least for better phone service) and I pay the phone out for a total of about $650 for the iPhone. So I go into Spectrum store expecting my phone that I completely paid for to be unlocked and ready to move with me to whatever phone company of my choice which is spectrum. (At least for better service) which is my phone and my choice either way). Spectrum tells me that my phone is still locked. I called boost mobile and tell them that my phone is paid for but you have not unlocked it. I can tell right away that the lady was waiting on my call as if there were notes on my account already of my intentions. Because she was immediately saying hold on let me check to see if you eligible to be unlocked. I told her that when I called the other day they said to just pay the phone out to be unlocked. She kept talking over me saying "let me see if your eligible" I say " why wouldn't I be"? I bought the phone. She was rude and it sounded like she was playing a joke on me by saying hold on let me get a manager to help you. Sounds like she was laughing at me. I'd wait while the music played for 5 min and she'd get back on the phone saying please wait in a sarcastic tone as if it was funny. This went on for about 25 minutes. I'm humiliated in the spectrum store of about 20 people waiting in line. I had just paid that money to boost mobile thinking that my phone would be unlocked and I could switch to spectrum to bundle and have service at my home and boost just took my money and laughed and I seriously couldn't use them anymore. So this is awful. Be careful if you're buying a phone from them because they switched up on me real fast by coming up or telling me after I made the full payment that I had to wait a year before I could take my phone away from their service.