BEWARE---RUSH CHARGES BUYS YOU NOTHING.
FREE SHIP NEXT DAY IS NOT TRUE, my item shipped 2 days later.
Customer Service is a run around and waste of time.
Very disappointed. Brace is very poor quality. Looks like the stitching was done by hand and already falling apart & hasn't been used. Very bulky. Doesn't provide any support. Doesn't fit well. Would be better off not using a brace than using this one. And now saying we can't return it for a refund. On hold each time we call trying to get approval to return it. So I am out $54. There isn't another item to exchange it for.
I was satisfied with the product as well as delivery time upon receipt. I realized upon trying on that article was too large, should have ordered a medium. I just recently under went hernia surgery and was just now able to get to post office, today. I do hope that this will be taken into serious consideration, a little outside the date of return email. Otherwise, will highly recommend it to anyone. Kudos to all involved.5 stars
The info given regarding sizing was difficult to determine the right size. The ankle brace is way too large so I called regarding exchanging for smaller size. Found out I had to pay return postage but she didn't confirm that I'd receive the smaller size without paying more postage. Then, I was told that since I opened the box to try on the brace that didn't mean I'd get the exchanged size unless the office decided they would accept the returned product. It's still sitting here in the box. I'll go to Walmart and see if I can find one rather than going thru internet ordering again.
It took 10 days for delivery...Received right hernia when it should have been left...Returned today 19 Jan 2016...Placed another order for the left side which was received today...very pleased with this order...
I bought a hernia belt to try and get some relief from my hernia and keep from having it operated on until I can get some existing medical bills paid off. So far the belt has been wonderful. However if your measurement for the size is near the end of one range and beginning of another I think I would choose the smaller. I bought the medium because my measurement was 1 or 2 inches over what was posted for the small and it was almost too big. Other than that it works great.
Excellent prices. Don't know how to put it on. Wrote you an email asking for better instructions. You never responded. I have been ill, but plan on calling customer service soon to return never used item.
My first experience was fine,, but this one had a glitch ordered on 3/30 received today 4/26 after I opened a case with pay pal so needless to say I was not happy with my delivery of the product. Would give them a try again tho. As surely this would only be a one time mess up for them.
I was very pleased with the price of the work-around wrist brace. I work in an environment where I am constantly counting cash and entering data on a keyboard. I needed more flexibility with my fingers than traditional carpal tunnel braces offer. Very happy with this product.
You have a 10% off Black Friday sale banner at the top of your website, but when I try to use it, it says it's no longer valid. And under your shipping rates you say free shipping to domestic addresses, but then you won't give me free shipping because my order isn't $25.00
Overview
BracePlanet has a rating of 4.2 stars from 1,316 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BracePlanet most frequently mention free shipping, return policy and good price. BracePlanet ranks 91st among Medical Supply Store sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members