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BradfordExchange has a rating of 1.2 stars from 555 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BradfordExchange most frequently mention customer service, credit card, and christmas gift problems. BradfordExchange ranks 141st among Personalized Jewelry sites.
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The Bradford Exchange has been very honest, reputable and fair with me & and I love there merchandise! Some very unique and interesting items only to be found at the Bradford Exchange. They also have a the absolute best guarantee in the business & One year exchange or refund for any reason, how can you get better than that! The one improvement that I wish they would work on is with there Customer Service agents... some are super, and really want to help you... others act and talk like they have been woken Out of a deep Sleep when you try and ask for help. If they could improve on this just a little... you'd have a great company going to a Super company!
I got a letter in the mail stating that I was chosen for a free coin. I got really excited and I accepted the coin since on my free time I like to find coins to keep and so I went ahead and sent in the paperwork for this "free" coin. After a while of having the coin in my possession, I started to get mail coming in for other coins that stated that you needed to pay for them. I wasn't interested, so therefore I didn't send in for those ones. Shortly after this, I got a letter in the mail stating that if I did not pay for this supposedly free coin that they would send it to collections. In my defense, I honestly thought this was a mistake since the very first letter that I got said that this coin was free. So after a while of ignoring that first invoice, I got another one still threatening to send this bill to collections. So doing what anybody would do I called Bradford exchange and explained to them that I did not appreciate being threatened that something that was supposed to be free is now on almost on its way to collections, because I refuse to pay for something that was stated to be free. The lady that I talked to on the phone said that the coin was free to look at- not to have. I referred back to the very first letter that I got stating that I was chosen for a free coin and nowhere on that piece of paper did it say that it was a free to look at coin. It flat out states that this is a free coin for you to have. There is NOWHERE on the first initital letter stating that if you wanted to keep the coin, you had to pay for it. So honestly, this company is super unprofessional, and a SCAM! Do NOT accept the "free" coin. They will just screw you out of it.
I ordered a Kinkade snowglobe for my mom in November, was told to expect it early January (a little late but fine), then it changed to late January, and now it says end of February. I'm absolutely aghast that I was charged right away for this pricy item yet my order has not moved for months now. It is very difficult to even track the order to begin with as you need to create an account, I received no notice of the delay and only found out after logging in and checking periodically. I am contacting customer service and hoping to cancel but based on the other reviews I am unhopeful they will even respond.
Tip for consumers:
Go elsewhere
Products used:
Thomas Kinkade snowglobe
My fiancé ordered me an engagement ring and purposed on Christmas Day but my ring almost didn't make it first of all and second my birthstone in the ring is the wrong color it is blue instead of green and they will not fix the mistake or refund our money. This was supposed to be a very special day for us.:-( thanks for ruining it Bradford. You used to have good quality stuff but not anymore. 1st pic what we thought we were getting 2nd pic what we received and clearly the gems are blue. SMDH would not recommend would give zero stars but not an option. That even claim they have a money back guarantee nope they lie.
Tip for consumers:
Don’t buy from them.
Products used:
A birthstone engagement ring
First they misrepresented the item purchased and refused to send what was purchased. Saying hidden terms. They are a over priced rip off. Warning do not buy from them!
Never touch this company. 2 mths ago they took money out of my bank account without my knowledge. I rung up and complain and asked for a manager to ring still waiting. Today received another bill saying I missed April bill never received it bit I've paid may bill yet again your taken money out of my bank account without my knowledge. I never allowed you to keep my bank details I allways rung up to pay over the phone since my mother passed away who used to pay you by postal orders up until March. This is taking money out of peoples account without there permission THEIFT. Now you can be changed for me going over my limit and you can stick you catalogue where the monkeys stick there nuts.
Birthstone necklace with his in her name The necklace was so tiny this is just such a disappointment on the picture you can read he is in her name when I receive the necklace you need a Magnifying glass to read the names will not be ordering anything else
Don't ever buy from Bradford Exchange! Ordered something for my wife for Xmas,,, Guaranteed shipping before Xmas! Bull sht! First 2 emails no reply, customer service are bunch of lair's,, first 3 times was told would be here on or before Dec. 24th,,,, Called monday after Xmas and was told it was shipped Dec 23,, next day it said shipped Dec 28, when i called i was told it shipped 23, not long after that it changed from 28th to 23 on online status... more Bull sht! Customer service suks! Shipping suks! (still no tracking number or package Jan 2) So at this point I don't know if it has ever been shipped! It's really a shame it's like this because my wife and i like there stuff, but it's just not worth the headache to buy from bradford! Do your self a favor and don't buy from them! Signed- Pissed Off,,,
PS- If i could pick a 0 star i would have!
I ordered a ring on thursday, changed my mind right away there is no option to cancel on the website. I emailed them on Thursday and Friday. Then I called on saturday and it said they were closed... So then I got an email back on sunday saying "it was to late to intercept it was already shipped." So then i followed up by email again. Tuesday with no response... Then on Wednesday I get an utomated email saying it was shipping so I called and was advised it was sent on tuesday, two days after i was told it was to late! I am furious just because this is the worse customer service experiance I have ever experienced. I feel like I am being ripped off, and lied to!
Tip for consumers:
Dont.
Products used:
Have not recieved it yet. I dont want it
Garbage jewelry! $100 on a ring and the stone fell out! Don't bother, go elsewhere. Unfortunately, it was beyond their return period so $100 down the drain.
Beware of cheap products at high prices. And remember that $14.95 a month membership fee. What a rip off this place is. If I made products like this,I would probably be in jail.
I ordered what I'd call a "mother's ring" for myself. I was anxiously waiting for it and today it arrived!
I used reading glasses along with a magnifying glass to see the engraving and the stones. IT IS AWFUL.
I can't return it because it appears to be what I ordered but OH MY GOD it is so very misrepresented!
It is the "our family together, for always" ring and looks so fantastic online. DO NOT PURCHASE!
Tip for consumers:
Don't trust the pictures - they DO NOT represent the product! I returned the last product I purchased from them but thought it was a one time fluke. It was not. I will NEVER use them again and will be sure to tell all my friends to not use them either!!!
Products used:
I am keeping the ring as I can't say it isn't what I ordered. Its just looks incredibly different - so small I cannot read it with reading glasses AND a magnifying glass!! Ridiculous!
Ordered ring which B. E. Claimed was shipped Feb 4. Was supposed to be a Valentine's Day gift. Never arrived and no tracking number. After 3 calls to customer service and 3 conflicting reasons why ring hadn't arrived, I was given a reissue date to receive the ring Mar 21-28. Ring arrived on the 28th. I was afraid to open it because of all the negative reviews I was reading. The ring is beautiful. All the names and corresponding birthstones were correct. Very pleased!
I should have read some of the reviews before ordering from this company! I saw an advertisement in the paper for a Princess Diana Sapphire Ring. I called the company because they claimed they could send you a ring sizer if you don't know the size of your finger. I called them to have them send me a ring sizer and never got it. I placed another call a week later and was told that I would get my ring sizer... never got it. Finally I got so frustrated and went to a jeweler to get my ring sized, place the order and was told that I would get a confirmation email... never got that. I can assure you I will NEVER place another order with this company again! They should not be in business!
If I could give The Bradford Exchange a -0 I would, my husband ordered something for me one time and now he has been getting a recurring charge a month on his debit card for 14.95 for their REWARDS PROGRAM which he did not sign up for, plus their merchandise is low quality for what they charge, he had to call the bank and cancel his current debit card and have them issue a new one. BEWARE, this company is a SCAM!
The product I received was good; however, canceling my subscription to this service was a nightmare. I tried for months and was told each time I spoke to someone that my account was canceled, which was clearly a lie
I received a solicitation around Thanksgiving. A few days later I ordered a Christmas gift of a necklace from them. It was almost a month before Christmas. I started wondering why I hadn't heard from them, so I contacted them, and they said I would not receive the gift in time for Christmas. They said they were backlogged. How embarrassing that I would have Christmas Day and no gift for my wife. The fact they are backlogged is not my problem, as their customer. Hire more people! Very disgusted and will not do business with them again. After raising some heck, I finally received an e-mail that my item shipped on Dec. 18th, and to expect to receive it in 5-9 business days! My wife will be lucky if she gets her Christmas gift my New Years! Company is evasive, full of excuses and have really embarrassed me. Bad, bad, bad... I will never use them again!
They canceled the order for the large jacket and sent me a bill for the XL jacket. My card wasn't charged for the larger. My misunderstanding due to poor communication. Anyway, fingers crossed for order to arrive before March 1st.
I ordered a USMC jacket for my Father's 90th, which will be in March. Got a letter stating there's an additional $41.78 due, in order for the item to be shipped. The letter looks official but this didn't make sense since they already charged my card. I did change the size to XL by email, right after I ordered a large. I thought the larger size cost more. So I called "customer service" to clarify the issue. Well, the agent hung up on me after I persistently asked, "What is the $41.78 for?" His answer was vague but it boiled down to," Your item is ready to ship but B. E. Isn't going to ship it until you pay this "minimum amount due". I asked if there was an online payment interface to take care of it, he said "No". He then said I can give him my CC number over the phone. I thought, "No way!" I then asked, "don't you run people's cards via a computer interface?" He said, "Yes". I responded, "Then why can't a customer do this?" He said, "I dunno." Wow! Now I switch into aggressive mode. That's when he hung up. So, $125 might be gone and judging by the rest of the reviews here, my hunch might be right. Ugh
Tip for consumers:
Avoid it.
Products used:
Nothing
I ordered a jacket for my Dads christmas present, I ordered a month before christmas and I got an email that it was shipped out on December 3rd and I've called customer service number twice. The first time they said it was on the way and the 2nd time it said my package was lost. They said they can re send it express shipping but I would have to pay for the express shipping. I would not recommend this website to anyone. Very bad service.
They will send you used and broken items. Do not be deceived by how beautiful items look on their web. I have been a victim. If they refund then I will take this review back.
Tip for consumers:
Beware of this site. I lost money for Christmas so I will just tell God on them.
Products used:
Nothing, it's broken with scratch marks
I bought checks. The charge was $14.95. It wasn't until months later that I discovered that Bradford Exchange was charging me that same amount every month. I called and they said that when I purchased the checks I agreed to a monthly charge of $14.95 for some bogus "Bradford Checks Rewards." I informed the agent that I certainly did not knowingly agree to such a thing. She immediately reversed the 6 months worth of charges. Shame on me for not catching the charrge to my Discover card. It appears as "TBE BRADCHECKSREWARD" if you want to search your credit card statements to see if they've done the same to you.
This company will take your order, take your money, lie to you about the product and delivery, and then send you nothing. Hey are incredibly dishonest. Avoid doing business with them at all cost!
Tip for consumers:
Don't shop here!!!
Products used:
Jewelery
I placed an order on a jacket since Las October 2022 they keep postponing the delivery I supposed to receive it Wedesney June 14 and they postpone again till next month very unprofessional no updates nothing
This is the biggest piece of trash company I've ever dealt with online. Delivery times are absolutely ridiculous and product was poor quality. Do not even think about wasting $ with this crap show.
Steer clear of this lot. My issues persist after several months. Had to lodge complaint with credit card provider. Poor and very slow, if any, response to communication.
This place is an absolute joke my ring came looking nothing like the picture and it was fully tarnished green with the cheapest emerald stone I've ever seen
I ordered a gift for my brother. 1 Knife. Bradford continued to send the whole set. I thought, okay it will be a nice gift, but now Bradford attempts to send things I did Not Order to my home and attempts to charge me. These are for things I DID NOT WANT or ORDER.
Products used:
None
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