BradfordExchange

They package a broken nightmare before christmas piece for christmas. Also they send the pieces every 28 days so if you buy a set you won't get them right away. The broken legs were wrapped up so it was packaged this way then when I called the told me that the damage falls on ups. These people are horrible do not buy from them. Pay a Lil more somewhere else for quality.

Spent over $200 for The Nightmare Before Christmas Train (5 piece set). After only 2 Halloween seasons, they are going in the trash. The water in all of the globes is MURKY and the connector pieces all snapped off. I purchased these to display each Halloween. Expensive mistake! Do not recommend this company!

I ordered from this company 6 weeks ago. I received an email saying they had shipped the products 27 days ago. Still no product. I have contacted "customer service" (what a joke!) multiple times but they refuse to do anything and keep changing the date of when they will do anything. First it is 10 days, then 14 days, now 30 days. Do business with Vista Print instead of this scam of a company. They steal your money and don't deliver. They do not deserve even one star.

The Bradford Exchange has been very honest, reputable and fair with me & and I love there merchandise! Some very unique and interesting items only to be found at the Bradford Exchange. They also have a the absolute best guarantee in the business & One year exchange or refund for any reason, how can you get better than that! The one improvement that I wish they would work on is with there Customer Service agents... some are super, and really want to help you... others act and talk like they have been woken Out of a deep Sleep when you try and ask for help. If they could improve on this just a little... you'd have a great company going to a Super company!

I bought my mother a Precious Moments figurine set. At least I thought I did. Only one arrived despite the picture showing "4" figures and using plural(figurines) throughout the description. Not happy!

PSA: Do not buy anything from The Bradford Exchange. I bought this last year for the Christmas season and spent over $200 on it as it's supposed to be an heirloom piece that you have for years. What a joke! I literally got one month of use out of it. I took it out of the packing this year and it doesn't work. The lights come on but nothing moves.
They have a 365 day warranty. Another joke! Who takes their Christmas decorations out during the summer to check if they are working?!
Apparently I missed my 365 day window and they can do nothing but suggest I pay another $200 to buy another. Are you serious?! Your product is complete garbage. I have other Christmas decorations that have moving parts, flashing lights, and play music that still work 30 years later. And they didn't cost $200!
I am highly disappointed and will NEVER buy a product from them again. Please save your money for something better built.

We ordered an item from the Bradford exchange in November of 2020. They cashed our check quickly but have changed the shipping date 3 times so far. Now they say March of 2021. They are liars, don't buy from them. How do we get our money back?

... so, there's this company called The Bradford Exchange... They purportedly sell "Authentic Collectables".
5 years ago, when decorating our 1840's Farmhouse, I came across this site and was very excited to find a collection of "Authentic American Indian" pieces that I immediately ordered. It was a set of 5 pieces. Some weeks later this first "Circa 1870" piece arrived. I was thrilled!... that is, until I unwrapped the box to find a plastic piece of rubbish, silver spray paint and all, with a life size "Made in China" sticker on it!
I e-mailed the company and told them that I was cancelling this order and had NO interest in buying this rubbish!... and now, 5 years later, they've handed me over to a Collection Agency for the "debt". The biggest joke of all is in the opening line of this "Collection Letter" where they still claim that this piece of Made in China Garbage is "Circa 1870"!

I bought my Son a Mustang watch for Christmas. He loves Mustangs. And he loved the watch. I had my concerns about the quality - But he really wanted it. He just came up to me tonight with his broken watch. Both the second hand and minute hand had broke loose from the post and is just jingling around on top of the watch face... Did not even last 6 months. Do not buy from Bradford Exchange.

They picture 3 lanterns TK Holiday together with a price of 69.99 under them. They shipped one... then you find out they are individual only. I order 4 bulbs in one order. The charge shipping on each item even though fur were ordered at the same time. They gouge on the shipping.

I purchased a Disney Little Mermaid snow globe and it arrived damaged. The shells and decorations on the outside of the globe must have broken off while in transit. I contacted customer service and they responded the next business day telling me to throw away the globe and that a replacement is on the way. Within 5 days the new globe arrived - slightly faster than the original order! Very satisfied with the customer service and response from Bradford Exchange

Paid nearly $150. For a Hogwarts Express musical snow globe as a gift less than 2 years ago. The inside of the globe has yellowed so much it is difficult to see the castle inside. Globe is not leaking, so it is still sealed. Called Bradford and they refused to make it good. Would not recommend purchasing this item no matter how good the pictures are.

This site is to be avoided absolutely! Never use it!
I ordered from this site and despite having paid the full amount, they put creditors on me! They are trying to steal money by all ways, it's a huge scam! This site should be BANNED!

I have spent the entire day trying to reach out to Bradford by phone to solve an issue that is neither of us at fault. I never get past the robot who puts me on Call Back but no one calls. I know what to do next. I am sorry they care so little.

Don't buy anything from them! They charged me, never sent my item. Never answered my emails. Phone just kept saying closed today call tomorrow. Every day it said that. Save yourself the anxiety, go somewhere else.

Absolute con placed an order in June have email several times no reply. Phoned only to be put on hold for over an hour each time with no one picking up the hold. I'd rather buy off of dodgy Dave on the street corner then get conned by these clowns

I bought a "Nightmare before Christmas" clock at the cost of £200 for my late husband. Even though it has only hung on the wall it has stopped playing music and lighting up. I have changed the batteries but it still doesn't work. Emailed Bradford Exchange asking for some help regarding the matter but they are refusing any help or advice. Quick enough to take your money then its bye bye customer.

Bradford Exchange deliberately misleads customers by hiding nonsense fees into each order and not disclosing them until it is too late. They also tell you shipping is free but add a Service & Handling fee afterward. I complained and they refused to make any concessions. Obviously, their profit structure is derived by adding in nonsense in misleading fees. I will never use this company again and strongly suggest you look to the dozens of competitors that fairly disclose the fees and charges that are incurred. If they just honestly disclosed the shipping and handling fee instead of lying they would be better off. Very sad and pathetic business model!

Ordered a Xmas bangle in September 2022 heard nothing until middle of December, it arrived, my credit card details were supplied but they chose to send m a snotty bullying letter informing me of a late payment charge£7.50 being added to my account, I contacted customer services and explained they had my details and asked to be removed from mailing list, both letter and contents ignored, wrote to ceo, he also is very ignorant, never do business with them!

Their customer service is like the medical insurance business... they ignore, pretend they do not understand, repeat requests already satisfied, and then start the con game process over again... all in hopes of not having to stand by their products. This is my FIRST negative review, so you can imagine how inept they must be for me to pen this. Buyer BEWARE!

I ordered the Nightmare Before Christmas snow globe. It arrived on time and we were amazed at the detail. Very beautiful. However, as soon as the 365 day warranty period was up everything started going wrong. The music wouldn't play. The bats won't fly around and it has grown some kind of skin creature inside the globe. Bradford will not do anything about it and this globe was almost $200. What a giant waste of money. This "collectable" is now worthless. Thanks for nothing. I will never order your garbage again and I will advise everyone I know not to either. This is a manufacturer defect and despite the 365 day warranty should be covered. Snow globes don't grow creatures inside.

Past year I purchased 2 dog pendants, one sent to US to my friend, 1 yorkie I bought which was faulty!, returned & after several months got refunded, but they r again sending me letters that I owe them the same amount. I spent a lot for returning item. I told them I have post office receipt of sending them back the item, willing to send them the proof. Still they r asking for amount of £75.96+ £7.50 reminder charge.

I placed an order for a product, which was faulty. The next two products sent as replacements were also faulty. They were all returned. The final refund took over three weeks to be processed, and only because I continued to call and follow it up. Instead of refunding the credit card, a cheque was sent, despite being guaranteed this would not happen, and where their website says the credit card will be refunded. In all, I spent almost three months dealing with the company. It takes on average 20 - 30 minutes on hold to reach customer service over the phone, and emails are not responded to. The customer representatives are unhelpful, and at times, very rude.