BradfordExchange

Buyers move on from this website. It's horrible. They'll guarantee you'll get something by a date then not deliver. Then send you messages telling not to worry not to worry then drop it on you that your item won't make it until the middle of the next month. The only guarantee they should give is that they will disappoint you. RUN! RUN! From this site. Search again then again. I wouldn't tell someone I hated to order from this website. I wouldn't order from this website if it was the one and only last website on the internet! I give them ZERO STARS! People don't do this to yourself. Honestly look somewhere else for whatever you're looking to buy.

Where to start, i ordered the free coin. I knew it would be part of a collection and was very very clear in the phone call that i did NOT want the collection just the free coin. I received the free coin and then another arrived. I called customer services and told them that i didnt want it and didnt ask for it. I was told i had to return it to which i said no. You sent it as a pushy sales tactic, you can come and collect it. Then they sent me another one. I called them and was told someone would call me back. They didnt.
Then i received a letter saying they have added a late payment fee. Again i called, got nowhere and emailed them to say the coins are here waiting for them. Now i receive a threatening letter demanding payment or debt collectors with even more fees.
Pushy sales, no calls returned, not very customer focused and unhelpful.
Steer clear

My order was "shipped" on June 24 and still not has arrived. The tracking order they have provided does not work and it seems that all I've been getting is the run around. Today is July 19th, they said my order would arrive on the 7th of JULY. Customer service is a joke... No one has answered my question yet.

Journey to HOGWARTS Glitter Globe. $130 plus taxes and S/H.
1) Shipped shrink wrapped in the Styrofoam mold. No Box as befitting an expensive collectable. It's the Styrofoam that should be inside a box.
2) Made to be powered by either an AC adapter or 2 AAA batteries. The company DOES NOT provide the adapter and the 2 AAA batteries does not provide enough power to power both the train and the sounds for a significant length of time. Lots of additional $$$ to constantly buy batteries.
3) Called Customer Service and they didn't care.

I ordered a train subscription over a year ago. The have yet to fulfill it. I have a partial train because they skipped me on the final installment. They had my credit card, and I thought they would bill and send, but they didn't. Instead they didn't bill and send me something else. I returned it. I then asked if I could get the final car for my train. They said it was back ordered. So, within a month after they skipped me it was back ordered, and it has been back ordered ever since on and off according to them. Customer service is a joke. After I was skipped I was told I would get it next month, never happened. Then 2 months went by. I was told again that it was ready to be shipped in the next installment. I never got it, and when I inquired again, they said it was back ordered. Do not waste your time or money. Go elsewhere to find what you want on the internet because Bradford is not worth the hassle.

I tried twice to pay a bill with a card and it was declined twice. They can't "see" the declined reason. They told me to check with the bank and the bank dont see a declines from them. Which brandford said it has to be and when they take the card info they claim they cant see the approval or decline right away it takes 24-48 hrs which I've never heard that before

Bradford finally got back to me and told me I needed a 12V adapter. I purchased one at the local hardware store, plugged it in and turned it on. It blew out all the LED lights. This event turned out to be a disaster. I later found out LED lights are not usually rated at 12V so the information given to me by a Bradford Tech was not correct.

I tried to order some really cute checks from them, and got allllll the way to the end of the process, when I found out that they add **$12** shipping and handling to a $13 order! They tell you they have a bunch of special pricing, get a few free, etc etc and then when you get the the very end the cost doubles because of "handling". I shut the window and didn't order... forget them.

Ordered checks. Finished checking out when a pop up appeared and said to enter email for free shipping. Entered email and the next message appeared that I had signed up for a rewards program that cost $14.99 a month. Called the phone number to cancel and they wouldn't cancel until I received e-mail. I then called to cancel my order-not doing business with a company that has no ethics. They canceled my order but could not cancel the $14.99 a month scheme. Bad behavior is never acceptable but is offensive in this environment.

I would leave zero stars if I could. I called to cancel an order placed the night before because it was shipping to wrong address. Somehow when paid with paypal it changed the ship to. The rep told me the order was canceled and that I would receive an email. Never received the email stating canceled only that it had been shipped. I called again and they said I never called to cancel only to check the status. Then said I have to call back yet a third time in order to get return label to return item. Refused to give to me at that time. Implied that I lied about calling to cancel the item.

I'm rather surprised by all of the negative reviews for Bradford Exchange and it was almost enough to discourage me from ordering from them. However, I saw a Facebook ad for a pendent I really wanted for my daughter. The website guaranteed delivery by Christmas, so I was concerned when I received a confirmation email with an expect delivery date between January 15th and February 1st. I emailed them immediately, and promptly received a response stating that the email always provide a 6-8 week delivery window, and once again guaranteeing delivery before Christmas. I was skeptical, but I received my order in 3 business days. The diamonds were a bit smaller than I expected, but reasonable considering the price. I am very pleased, and would order from them again. Most of the reviews here are from Americans, so I feel obligated to add that I am in Canada, and my order was shipped from the office in London, Ontario.

Ordered item. Bradford said need to confirm address. Did that still nothing. Called Bradford said it's in process being engraved. Called again. And Bradford said address needed to be verified which was already. Then called again and they canceled my order. Bad

You guys took money from card, for an account I never made. I gave you my name and number and now you guys blocked my number because I was rude for ask for money back for something I didn't sign up for? I WOULD KINDLY LIKE MY REFUND AND WHOEVER I WAS SPEAKING BLOCKED MY NUMBER AND I CALLED BACK FROM A DIFFERENT AND THEY BLOCKED THAT AS WELL I USE ANOTHER NUMBER JUST SO I CAN CALL HER A $#*!! YOUR WEBSITE NEEDS TO BE TOKEN DOWN YOUR COMPANY IS FRAUDULENT.

When you select return, they arbitrarily interpret your email as you want a replacement without a dialogue. This one experience will leave me never again, I'll pass on future orders.

The "Together For Always" Engraved Birthstone Family Ring is pretty, but not what I expected. I was sort of embarrassed to give it to my mother. The gemstones are so small you could not tell what color(if any) each stone was. Also my family did not even know the names of each of us was on it; from my Mother the Matriarch down to the Newborns(4 generations of strong women).

Don't waste your time or money with The Bradford Exchange because I just placed an order for address labels and it is going to take fifteen days not including weekends or Holidays so it will take a month to get them since there is only one way to ship them to me. They told me they have been in business for fifty years you would thank that if they have been in business for that long they would have a joice of how fast you want your stuff and charge different shipping costs but I guess that The Bradford Exchange isn't smart enough to figure that out on there own. Just don't waste your time or money with this company that isn't very smart to have different shipping options.

I ordered my son a clock on Feb 3/22. The payment failed (why I don't know) I wouldn't have bought something without having the money 1st. Anyways they never contacted me to follow up with an alternate payment method. So a month ltr I call to find out the status. When to find out I've been waiting for nothing. So I pay them a different way. I just called to find out the status, and they tell me "it won't ship until the end of Sept 22. That is absurd! I'd give it a NEGATIVE 5 stars if I could! IM NEVER ORDERING FROM THEM AGAIN! EVER!

I ordered Disney Tim Burton's The Nightmare Before Christmas Snow globe on April 2,2019. After couple of weeks I checked to see when it is approximate time of delivery is. It Said May 14 - 24,2019. That came and went and the updated time of delivery moved to May 28. On May 29 i received a notification that I am on WAITING LIST ( however they didn't wait to charge my credit card!). Today is June 30 and the status of my delivery date says MAY 28. After paying $242.93 I regret it. Better off deal with Ebay or Amazon, they have them too, however look who the sellers are. If says BRADFORD EXCHANGE, don't get involved with them. Never Again!

I have orderd many things from Bradford years ago. I recently ordered a dream catcher from a postcard I got in the mail. No where did it say I had to buy the complete series. I started noticing they had been taking money out of my bank account without my authorization.When I call them, they told me it's because I was signed up for the complete series and they had sent me another dream catcher in the series & they automatically charge my credit card. I DID NOT authorize them to send me the whole series or take the money out of my bank account to pay for what THEY DECIDED to send me. These actions by them have caused an overdraft in my bank account. Bradford USE TO BE a pretty good company to order from but they have gone way down hill throughout the years, as we can see in their rating and reviews.

What I ordered did not look like the picture! The pic must have been edited to get you to try and by something but don't be fooled by the pictures - do your homework and check the reviews - this stuff is terrible. Had I not already told my daughter this is what she was getting I would have sent it back even after waiting a month to get it. DO NOT SHOP HERE

If I could give zero stars I would. After 5 phone calls, and being very blunt and to the point of almost yelling they sent me an email with a return label. I actually told the 2nd Supervisor I spoke with that I'm starting to believe that they are just flat out lying to me when they tell me they will send me an email. The Supervisor before her told me they would send it via the postal system and I told her no because I do not trust that they will and I'll end up waiting 10 days for it, for it only to not show up and that I absolutely do not understand why 4 people have told me that they would send an email and yet I have no email, email is a pretty simple and quick concept, but it took 5 people, 2 Supervisors to get it. The first Supervisor hung up on me because I was so mad at about it and telling her that their customer service was really $#*!ty and now I think the company is sketchy. Oh well I did receive the email, I guess you just got to keep calling them and yelling at them.

I purchased 2 box of plain standard single page checks for $5.99.
I did standard shipping & handling for $2.95 and tax was to be.63 cents for a grand total of $9.57. This was the amount quoted to me when I placed the order online. This was the amount am email sent to me a day later said. Imagine my surprise when they took $27.18 out of my bank account. When I called customer service they said well you ordered 7 years ago and since you ordered once in the past it costs much more. I asked why that wasn't quoted to me on the follow up email stating what they would be charging and they had no answere...but the checks have been mailed so toolate so sorry. I asked to talk to a supervisor and she said it would b a long wait...I said that is perfectly fine. After a half hour she came back and acted like she couldn't hear me and hung up. I can't give a low enough rating for this company!

Called several times, different response each time, when I ordered the gift it was a "guaranteed by Christmas" now ofcourse not arriving until Dec 29th…supervisor could care less and continues to argue that the item I ordered was not a guaranteed item ( I took a screen shot when I ordered)
I will never purchase another thing with this company…. Absolute worst customer service ever