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BradfordExchange has a rating of 1.2 stars from 555 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BradfordExchange most frequently mention customer service, credit card, and christmas gift problems. BradfordExchange ranks 141st among Personalized Jewelry sites.
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The Bradford Exchange has been very honest, reputable and fair with me & and I love there merchandise! Some very unique and interesting items only to be found at the Bradford Exchange. They also have a the absolute best guarantee in the business & One year exchange or refund for any reason, how can you get better than that! The one improvement that I wish they would work on is with there Customer Service agents... some are super, and really want to help you... others act and talk like they have been woken Out of a deep Sleep when you try and ask for help. If they could improve on this just a little... you'd have a great company going to a Super company!
I got a letter in the mail stating that I was chosen for a free coin. I got really excited and I accepted the coin since on my free time I like to find coins to keep and so I went ahead and sent in the paperwork for this "free" coin. After a while of having the coin in my possession, I started to get mail coming in for other coins that stated that you needed to pay for them. I wasn't interested, so therefore I didn't send in for those ones. Shortly after this, I got a letter in the mail stating that if I did not pay for this supposedly free coin that they would send it to collections. In my defense, I honestly thought this was a mistake since the very first letter that I got said that this coin was free. So after a while of ignoring that first invoice, I got another one still threatening to send this bill to collections. So doing what anybody would do I called Bradford exchange and explained to them that I did not appreciate being threatened that something that was supposed to be free is now on almost on its way to collections, because I refuse to pay for something that was stated to be free. The lady that I talked to on the phone said that the coin was free to look at- not to have. I referred back to the very first letter that I got stating that I was chosen for a free coin and nowhere on that piece of paper did it say that it was a free to look at coin. It flat out states that this is a free coin for you to have. There is NOWHERE on the first initital letter stating that if you wanted to keep the coin, you had to pay for it. So honestly, this company is super unprofessional, and a SCAM! Do NOT accept the "free" coin. They will just screw you out of it.
I ordered the Thomas Kincaid Christmas lamps, set of 3, individually shipped. The first one came and it was not worth the $75 ++, cheaper looking. I returned it immediately, but little did I know two things:
(1) They already shipped #2 (even though the return form has a box "do you want to continue with the series", I marked no). When I called, they said "oh, you should have called us to inform us--I said, How about you communicate this better! Scam to get you to purchase/keep it rather than deal with the return.
(2) the LONG return process, thus long time to get a credit. They will not credit you for your return purchase until 30 days after you ship it back, even though Fed Ex Smart Post tracker says they received it. I'm still waiting for my second credit--30 days from 11/12 when I shipped it, even though Fed Ex shows they received it. And get this, it won't happen automatically, I have to call on 12/12 and request it!
This is literally the WORST online shopping experience I've ever encountered and I will NEVER order from them again. Beware!.
Tip for consumers:
Don't purchase from Bradford Exchange
Products used:
NONE
First of all, their website photo related to the product, one of the fairy garden items, I purchased was misleading. It shows the fairy and building (key items of the set) with not just the one more item with the actual set, but several others in a "pretty scene," the implication being all of those items come with the set. Not true and some quite misleading advertising. When I got the product and contacted them, their customer service was so bad that I had to contact the Better Business Bureau to get their real attention. They refused to complete the "set" as it appeared on their website (as in providing additional expected items). I cancelled any future orders and returned that item. Then a few weeks later they sent me another item and charged my credit card! I had to go to the trouble of returning that item, an extra and unnecessary trip to a post office. They did refund all of my money (and paid for the shipping on the return items); however, if I were not as pushy as some, involving the BBB, I am not sure they would have done such a thing in a timely manner. Terrible company and very dismissive and disrespectful of their customers.
I ordered one item advertised for $39.99. What arrived was not what was ordered and did not come with free shipping, instead I was billed $74.00. However, the worst part of dealing with this company is the DECEPTIVE billing practices. They enroll you in a subscription program that you do not consent to. After my initial purchase, I have been billed $37.00 a month, x 3. My initial purchase advertised for $39, has now cost nearly $200. When emailed to cancel, I was told they would continue to charge me. AVOID THIS SCAM AT ALL COSTS. Since I did not consent to recurring billing, I have no idea how long they will continue to charge me, but I've read other reviews that state people have been billed for up to 2 years.
Email sent from Bradford Exchange:
Hi Meaghen,
Thank you for contacting us.
As requested, I have canceled the remaining items in this series. Please note that there is a balance due for the last shipment sent to you from the collection. There will be 1/2/3 final charge(s) to your credit card on 04/19/20 and then every 28 days until paid in full.
Should you change your mind in future and wish to receive the remaining issues, you can always pick up where you left off.
If you have any other questions, I'm happy to help.
You can also connect with us at:
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Have a great day!
Christina at Bradford Exchange
Do not purchase anything from them. I ordered an item that turned out to be very subpar. I sent it back with a letter teling them i wanted a refund and did not want to patricipate in any thing else from them. Not only did they not refund me my purchase price, they charged me 2 more months til I caught it. We are talking april and may this year, 2017. I still am trying to get a full refund. STAY AWAY FROM BRADFORD EXCHANGE and any of their subsiduries. They are crooks
The pattern on the cheap dog collar only covers about 4 inches. Very crappy material. This is not going to last. Probably won't even bother putting it on the dog.
Husband ordered me a ring and the pic made it look beautiful. Recieved and it was quite huge and the diamond is very loose. You can hear it move around when I move my hand :(
The crap they sell to mostly poor, uneducated people is horrible. I help a disabled lady pay her bills, because everything just confuses her. She keeps getting conned into this trash. 3 to 4 times the price. A cheap polyester hoodie that you could find at a discount store for $19.99 is $109 after all payments are made. I myself buy only Ralph Lauren products but this trashy company had the audacity to send me one of their low quality products, just because my name is on the online checks for the disabled persons account. Now I drive a mercedes benz sl550 and live in an exclusive neighborhood. I would not be caught dead in this trash. I will not send back nor will I keep it. I never ordered this **** and will never pay for it. It is not my place to take the time to request a return label and then go to drop it off somewhere. To be blunt, I make over $200 an hour so to take an hour out of my day to fix someone's dishonest business practices just don't add up. Stay clear of this company, trash anything they send you. To get back at them for sending relentless marking junk mail. Black out all your information with a sharpie and send the self addressed return post card to them. That way they will have to pay postage over and over until maybe they go out of business
Bate and switch. Promotional price is good but they automatically sign you up for a subscription where the price is increased 5-fold for same product.
Tip for consumers:
They SUCK
Products used:
Silver minted coins
No stars. No customer service. Lie about everything. No shipments before Christmas. No response to emails. Terrible company and will never buy from them again.
This website has made me extremely mad. Paid $140.00 for an engraved necklace that YOU CANT EVEN REAS THE NAMES ON! In the picture it was clear as day but in person the names arent even bigger than the lead end of a pencil. I AM PISSED!
I contacted Bradford exchange customer service several times regarding to my daughters ice princess maiden doll. The first customer service told me that it was supposed to arrive a week later after I had spoke with them. A week later my package did not arrive. Several days later I decide to call again. I told him that my package did not arrive and that I spoke with the first customer service and they told me that my package was supposed to arrive that following Friday and it did not. Come to find out that it was never processed in the system to ever be delivered to my house. So this customer service told me that it was supposed to arrive within 5 to 9 days which they put a rush on my order because i waited so long. I told customer service to please send me an email with a tracking number so I can follow it so I would not have to bother them regarding to this. Till this day I never received a tracking number but I did receive my package. I am very disappointed that customer service was not willing to help me when I asked him several times to make sure they sent me a tracking number and actual tracking number that works! I hope customer service does a better job next time when it comes to helping out their customers. Because I felt I was not helped the way I should of been...:-(
Guaranteed before Christmas is an absolute lie! This will be the first and last time I will order for this company. Now I have no Christmas present for my other half! So mad and disgusted!
Absolutely rubbish order jewellery box for my daughter in November been ringing every week to see if it would b here by Xmas guaranteed me it would still haven't received it so phoned today they said waiting to go out but their not sending it till 29th I asked if they could send it straight to my daughter as I'm in Wales she's in England they won't do it paid 6 99 for post and they won't do it now my daughter has to go without Xmas present unhelpful is less staff no apology or anythinf
I've ordered several items from this company and none of it looks anything like the advertised pictures. I ordered a Pittsburgh Steelers beaded necklace for 119.00. Once I received the item I couldn't believe what I was seeing. The beads appeared a high quality translucent gold color. The beads were also large, heavy and bulky. Looked like something that came from a craft store. The helmet appeared to be a beautiful silver trimmed in gold with a clear Steelers logo but the one I got appeared to be a cheap gold paint trim and the logo was so small I couldn't tell what it was. Once I put the necklace on it instantly fell apart and all the charms crashed to the floor. I figured I'd just send it back. I also decided to order my husband an engraved ring in which was promised by Christmas. Received an email today stating it will not be shipped until Jan 30th. I will not place another order and I suggest anyone reading this avoid this company. Not all have issues but a majority does. The gamble is not worth it
A THOMAS KINKADE JOURNEY HOME FOR THE HOLIDAYS SNOWGLOBE - a COLLECTOR'S ITEM - not two years as yet and it is deteriorating - yellow on the inside.
Company responded and said that item is no longer under warranty so cannot do anything about it.
I should be issued a full refund!
What's the point of a collector's item when it does not last for a lifetime!?
Company should be shut down.
I had a subscription or some KISS items and when I called to cancel I was told I would be receiving an email indicating such. I cancelled on a Thursday and the following Tuesday and daily calls later I was informed today that i would not be receiving an email, THEY DONT DO THAT is what i was told. I will NEVER shop there again and RECOMMEND THAT YOU DO NOT BUT ANYTHING FROM THEM AS WELL.
I'm highly upset that the money I work so hard for was taken and I never received anything. It says it has shipped but I never got it. This company sucks.
I have tried to order numerous things from this company, after they take my information they send me a email that all items are back ordered. I am going to contact the BBB to file a complaint about them collecting consumer information without having the merchandise. NEVER EVER ORDER FROM THEM!
Hello all orignal review Part I wish I would have read reviews before I ordered a ring on nov 7the expected delivery on dec 23rd. I just received a e-mail nov 13th being prepaird for shipping. I am really nervious about this company. I could kick myself in the butt for not reading reviews. Crossing my fingers. I let you all know of my outcome Part II I got my ring and it is absoutley beautiful I love it and wear it everyday
My Father is 98 P. O. W Veteran and I wanted to get him something for his Birthday and I asked if you Accept Military Discount Card and the Agent Rudely said No we don't do any Discounts! Wow!
Products can be paid in full or in payments. I feel that the price versus quality could be better. Delivery can be tracked but it takes awhile so I would recommend express delivery.
I don't have much to say you can see the two pictures! One is what I ordered and the other is what I received! Mothers day gift! Bradford exchange is a total ripoff!
A person pays good money to Bradford Exchange of quality products. But the customer service and supports sucks. This is the worst company for any customer service or help finding an order placed. How can you people sleep at night for this kind of money. Proof of purchase is order #*******809, paid for 2 days delivery. ORDER PAIDED IN FULL
DO NOT BUY FOR HERE YOU WILL HATE YOURSELF... SHERRY
Can't give you any photos or proof of purchase, BRADFORD WON'T DELIVERY, BUT THEY GOT MY MONEY, BE CAFEFUL!
Tip for consumers:
Keep reporting the mishaps otherwise people get sucked into the same problems I have.
Products used:
NOTHING...I paid for 2-day shipping and somehow it did not make it. But that seems to be my fault. They will not credit the shipping that I paid for but they can't delivery. Be careful what you order and how you pay for it. Might be good quality but you'll pay for it in so anyway with Bradford Exchange.
I love the Bradford exchange they're beautiful customer service exceptionally traditional classical care and customer service exceptional precious products
Tip for consumers:
These people are not just about making money but they're about making beautiful loyal customers and providing excellent customer service and creating and providing great products.
Products used:
I bought a watch and precious watch and a precious necklace with diamond and precious stones and birthstones.
They accused me of not paying for my item despite showing them proof that I had. Wont reply vant contact them. I could now end up black listed due to them not resolving matters. COMPANY NOT FIT FOR PURPOSE!
Tip for consumers:
Dont bother !!
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Official site of The Bradford Exchange! Shop for collectibles, NFL gifts, Thomas Kinkade merchandise, exclusive jewelry and personalized gifts for all occasions. Order today!
