BradfordExchange

They have taken 2 lots of £44 today and I have never asked or received anything from them, I'm ringing the bank now hopefully get my money back

I will never purchase another item from TBE, the reason being is it doesn't matter if you spend a $1.00 or $10,000 dollars there is still NO FREE SHIPPING!

I ordered a very expensive birthday gift for my disabled daughter who lives in a different state, and paid for express shipping for the gift to arrive on her birthday. I very clearly put the shipping information as my daughters name and her address in Virginia. Just a couple of minutes after I placed the order, I received a confirmation email saying it was being shipped to me in Tennessee, so I reached out IMMEDIATELY (roughly 2-3 minutes after receiving the email) to let them know they made a mistake on the shipping address, and I once again gave them the correct shipping address in VA. I received an email today (2 days after placing order) saying it was shipped to the wrong address and to return it to them when I receive it and they will then credit my card so I can re-order again for it to be resolved in roughly 30 days. I called today and spoke with a supervisor (Jodi) who said there is nothing they can do. She didn't even apologize for what happened, even after acknowledging they made a mistake by shipping it to the wrong address. I WILL NEVER DO BUSINESS WITH YOU AGAIN AND I DO NOT RECOMMEND THAT ANYONE ELSE DOES EITHER. I trusted you with a very special birthday occasion for my disabled daughter and you ruined it. You didn't even TRY to fix YOUR mistake. Shame on you Bradford Exchange!

I ORDERED WIZARD OF OZ FABERGE EGG COLLECTION I RECEIVED 4 AND THEY SAID IT WAS DISCONTINUED.IANM NOT A HAPPY CUSTOMER DONT SELL SOMETHING YOU DONT HAVE IN STOCK.

I have most of a Nightmare befoe Christmas calendar collection. I just need the calendar and two figuers.

I contacted the Bradford Exchange to ask if it was possible to order the three items above- yes no problem.

I called the next day to place my order and was told that I have to buy four figures- I explained that I had already been called and told that I could order two- put on hold and told "computer says no" I asked to speak with a manager and was put on hold again. I was then told a manager would call me in 48 hours.

If you look at the way this collection is shown on the Bradford Exchange website it is very unclear and you would think that it all comes for the price shown this is not so and two figures are sent for additinal payments on a contract. Its very unclear and is almost certainly written this way to confuse people into buying a VERY EXPENSIVE collection and with no way out- ie you cant send it back when you find out.

As a previous customer of this company its terrible to see them trying to rip off customers. Think very carefully if you want to do business with this company.

How do I sort out a missing order they have nt resonded to e mails and no one answers the phone

AVOID THIS COMPANY

If you insist on using them pay on c/card only

You do not want to deal with these grifters! I keep getting invoices for things I didn't order.
Stay away from them... fair warning.

I ordered the first five phases of the Star of Hope nativity scene on Dec 15. It was GUARANTEED it would arrive by Christmas! One thing came! EXTREMELY disappointed!

VERY UPSET MY 22 YEAR OLD GRANDSON WAS KILLED IN ACCIDENT A WEEK PIROR TO MY ORDER. I ORDERED LOVING REMBERENCE LANTERN FOR MY DAUGHTER. PAID 109.99 TOTAL.
BRADFORD EXCHANGE BE A SHAMED!

Don't order the Derek Jeter "cold Cast bronze" glove. It's plastic. The stats rub off right away. Absolute garbage.

I placed an order for a necklace that had the names of my grandchildren on it along with their birthstones on November 23rd 2022. After about a week I checked on the status of my order and saw "No Activity". I contacted customer service and could barely understand the female who answered who now tells me there is a backorder but assures me there is a Christmas delivery promise. I continue to check the status and I still get "No Activity". I e-mail customer service 3 times and each time I am assured that there is a Christmas guarantee delivery. On December 20th I call customer service again and speak to yet another female who I can not understand who now claims it is still on backorder and may now take until January 5th 2023 to arrive despite 5 confirmations from Bradford that it will be delivered before Christmas. Hey Bradford, get some customer service people who speak English.!. I also made sure I was not enrolled in any Rewards program and on multiple occasions I was told that I was not enrolled and would not be charged any fee. Well today I got my Visa bill and sure enough there is a $14.95 Rewards fee charge on it. I immediately cancelled it through my card company, and contact Bradford and spoke to yet another person who did not speak English who tried to tell me I had signed up for it. After explaining to Achmed or whatever his name was that I did NOT enroll, he sent me a cancellation notice. We will see if they try it again next month. Horrible company stay away.

One star because it is the lowest I can give. My order shows shipped but never arrived and the tracking number shows that a label was created but that is it. That was 11 days ago. Call to customer service not helpful at all and told to wait another six days until they will ship a replacement. Would not budge even though I paid for expedited shipping and the money was already taken out of my account. Avoid Bradford Exchange. They are nothing but thieves.

UPDATE! I called again today after waiting the required 15 days and was told once again I had to wait more time. After going round and round with the service department that answered the phone and again being repeatedly told I had to wait more time I insisted that I talk to a supervisor. I was eventually transferred and I believe the supervisors name was Louis? Anyway he was very helpful and didn't give me the standard "you have to wait" line and processed a replacement for me. We will see if this one actually arrives. If so I will update at that point. I still find it very troubling that I have had to jump through so many hoops to get an item that should have been delivered 18 days ago. I also find it troubling that instead of the person who answers the phone helping me I was repeatedly told to "wait longer". Word to the wise if you call and are stonewalled ask for a supervisor!

UPDATE 2
After along to the supervisor on the 30th and being guaranteed that my item would be delivered overnight yesterday and guess what. No package. So called today and told to "wait". Again went to a supervisor and told by them " we are experiencing delays" and you guessed it WAIT now another 48 hours. Honestly I have never experienced the poor treatment I have received from the Bradford Exchange. Once again my suggestion to anyone is to avoid this company. They will take your money and won't deliver anything they promise. More updates to follow.

Final update. Item finally arrived three days after their promised overnight delivery date. Item is cute but very tiny and looks a little shabbier than their advertised video. I am never using Bradford exchange again after this debacle. I still suggest you avoid them as well

I was sent jewelry I never ordered and never received a bill of sale. They are really corrupt over there. Scammers for sure.

This is usually a venue for registering complaints about companies that have exercised poor business practices or perhaps were unscrupulous in the way they treated their customers. I was prepared to use this avenue to complain about The Bradford Exchange when they went the 'extra mile' to make things right.
Here's the story which I feel needs to be told: My stepmother ordered a 'Thomas Kinkaid Snowglobe Tree' and it was ordered specifically as a Christmas present. ($150 plus shipping and handling). It was ordered in early December (about the 6th) but not delivered until about the 23rd, giving the recipient (me) no opportunity to get a replacement for the incorrect item that was shipped. As it was supposed to be a Christmas gift of a unique Christmas item and The Bradford Exchange clearly not only shipped the wrong item but also shipped an inappropriate item, I requested that the correct item be provided and as a gesture of goodwill, The Bradford Exchange to refund a portion of the purchase price to the purchaser.
I am happy to say that Bradford Exchange has said that it will send me the correct item in addition to providing a very generous refund against the purchase price.
Way to go Bradford Exchange.

OH MY GOD, they have messed up my order THREE times, from a "pendant" to something coming from my son's "Grandmother", to asking me for money when I already paid. DISASTER

I sent back all of my order for a full refund. They refunded me but have since charged me again for a product I no longer have.

Junk junk junk, poor customer service. They put a question mark in my name. They didn't care when I got in touch with them

I ordered a cheap reborn doll from them. I chose the option for 3 payments instead of 1. I noticed money kept coming out of my account, MORE than 3 times. I have a bad memory so I thought maybe I'm just seeing things. Until I get another package in the mail (after I already received my item). It was ANOTHER doll. I realized they stole my money and sent me another product that I did not want. I did NOT click on anything that indicated I was buying the whole collection of dolls! They did get back to me but they pretty much just told me I was paying for the whole collection and to send the doll back. I called my bank and had them blocked from taking any more money. I ended up giving the doll to my grandmother since they already took my money.

Turns out! The second doll wasnt even fully paid for! THEY SENT ME A PRODUCT THAT WASNT PAID FOR THAT I DIDNT PURCHASE. I just got a call from collections because I owe $65 on this stupid doll that I didnt even buy! (I will be paying btw... But I am NOT impressed!)

Ordered a ring one month ago. Tracking information has no information at all. Emailed a few times and no response. No a way to do business

I received the peach sorbet ring it's horrible the silver is showing through the rose gold very dingy ring

Ordered a ring 2 months ago. Sent to wrong address 3 separate times. Unbelievably incompetent. Waste of time.

Refunded my money for returned merchandise, them cancelled return! Merchandise returned over 3 weeks ago.
Also, cheap products made in China.

I was very satisfied with everything my merchandise came on time I had no problems I would order from them again