BradfordExchange

Smary & Unethical business practices. Ordered sale priced checks, Bradford Exchange did a bait and switch billing me for their more expensive checks and charging me for a designer check book. Bradford Exchange also, without my consent or knowledge, enrolled me in an auto pay rewards program. At the moment I am contesting the charges with the bank. I also had the bank issue me a new card and block Bradford Exchange for dipping into my account.

Kept telling me I owed them money months after payment through credit card. After sending multiple emails with proof of payment, sending it through USPS with proof, and phone calls and getting nowhere I contacted my states attorney general's office, and they are assisting me with help. OHHHHHH and they say one price online but when you are charged it is more money so check your accounts. NEVER AGAIN I also contacted the FTC and the Consumer Protection Agencies

Just look at their ads and site. It's OBVIOUS how pitifully deceptive these jokers are. RUN the other way from these scum.

These look like very cheap products. I am so disappointed. Years ago this company was good. I got my bracelet replaced, thinking it was an odd one out. Not so. Even the replacement has a bangle that is a tarnished, dark grey color. A paper clip is more silver toned. The charms are no better. I'm unsubscribing from Bradford Exchange.

I went to order checks on line, the first page told me my checks would cost $3.50 per pkg. I ordered 4 pkgs. The bill with shipping and handling and all the order crap they add on should have been in the amount of around $25.00 the most, the bill came up to over 44.00. I called customer service and got the biggest bull crap I've ever heard. That's only for first time orders nowhere does it say that any where. I will never ever deal with them again. Oh yeah and 1 first customer service rep was rude as could be and the 2 nd one hung up on me because she couldn't explain the difference in totals. BAD. BAD RIP OFF.

Purchased what i thought was a collection of 4 peanuts canister storage containers.
They only shipped one and said i had to buy each one individually for the price listed on their website for all 4.
Do not trust the Bradford Exchange!

In November 2022 I bought a gift item from the Bradford exchange. Unbeknownst to me the Bradford Exchange reward program automatically signs you up to be in their club and charge you $14.95 a month for nothing. I never authorized it I was never explained this I never knew anything about it and then while doing taxes and looking over all my charges I noticed this repetitive fee. They have agreed to reimburse me for 6 months but they still owe me for the remaining 8 months. This is a real scam so be very beware

They are very hard to deal with. They sent to the wrong house not once but twice. They sent a extra piece and it's hard to return. We are washing are hands with this place. And we had to pay 25 dollars to send it to the correct house.

Placed order 12/14/23. There was a problem with the shipping $25 rebate. I spent 43 minutes of phone with 3 different customer service agents who were unable to assist, needed manager guidance. Manager would not respond to agent. Last agent was rude, deeming and unhelpful. Still no resolution! Customer service is absolutely disappointing and poor representation from this company. Will not continue future business, not worth the headache.

This is a classic Bait and Switch operation. They lure you in with decent arts and crafts,then quietly keep charging your credit card forever with much more stuff than you ordered. Trying to get them to stop is near impossible. You keep telling then to stop, but they keep right on with the sales pitch.
They finally explain that when you initially order an item,you agree to have 10 or 20 more items coming monthly at a hefty price. Don't trust these clever Scammers... Look elsewhere

Placed order. There was a problem with the shipping address. The customer service agent said it was a glitch in their system however I would need to call back. I called again and spoke with a supervisor. She was rude and unhelpful. Still no resolution. Could not cancel or edit order. Customer service is absolutely disappointing considering the high standards expected from this company based on reputation.

I ordered my family my heart gold & diamond ring. When I first received it, I was just satisfied because you can barely see the names on it, unless and you put on glasses and a magnifying glass. That's the first deceiving part because the picture of the ring you can clearly see the names very well, secondly, I've only worn the ring twice
Since I've had it and I already notice the gold is fading so how can it possibly be real gold? I refuse to pay $200 for a ring that's not real.

I purchased the Silver dollar collection starting with issue one and Uncirculated "Ike" Eisenhower silver dollar. What I finally received for a total of $65 per issue is a scratched up 1976 heavily circulated, ungraded by any known companies coin, containing zero silver… They choose to send a non silver coin for a U.S. silver collection? The pictures and description says 90% silver. The value difference is HUGE! The coin I purchased should be worth $30-$40', however the coin sent is worth about $3. They are not getting paid as they have yet to fulfil my order. When they send the right item they can have their payment. Don't trust this bait and switch joke of a company who charges hundreds for garage sale rejects. Do yourself a favor and just go to a good ole flea market, same stuff drastically cheaper at flea markets.

If I could rate a 0 star I would. Absolutely terrible customer service. Took my money but never received my item and no contact as to why. I just received a bill in the mail when the item was paid in full at purchase. Then had to fight to get my money back which will take 28 days. Now I have to figure out another Christmas gift for the person I ordered for. Will not be purchasing anything from them again.

They are really good at taking orders but don't deliver on-time. Then trying to get in touch with a human is literally impossible. Made an order that was scheduled to be delivered on 12/22/23. Then on 12/22 delivery date got changed to 2/3/24. How can a company not know until the last minute something is backordered by 2 months? Poor poor poor customer service experience. My first and last time ordering from them...

Shameful. I have been a loyal customer for years now and have spent a lot of money at Bradford Exchange. I purchased the Thomas Kinkade night before christmas story house last year and used it a couple times. Opened it this year and used it once. Now it doesn't work at all. No lights, no story, nothing. I call the B.E. Help desk knowing that I'd be out of warranty but hoping I could purchase a part or something to make it work again as it's one of my daughter's favorite things about Christmas. I was not looking for a handout but a Fix that I was prepared to pay for. I was told that because it's a year and a month from purchase, there is nothing they can do and that I have to buy the entire $220 dollar item again. For a company that prides themselves on quality, this doesn't seem like it was a priority at all. I'll no longer purchase any items from this "company".

Do not deal with this company! Especially for check ordering. My order came to $25.31 and they charged me $59.60. Called customer service twice. They did not help at all. To top it off, they take their money right out of your checking account, so you have no recourse, other than letting other people know.

Scam! Take your money but never send the order while telling you they are "back ordered for materials" for 3 months now. Avoid like the plague! Horrible company with terrible customer service. Truly a disgrace to online sellers

Cheap, made in China. Not a quality item. It does work so far. 3 or 4 lights only. Just not what I thought I would receive. Should have known when it took 8 weeks to receive it. Also had 2 broken parts. Thank goodness for super glue. I tried to take the same angle picture. But that house is nowhere to be found.

This company ask big ticket prices for items that certainly look good, but have poor quality control and really poor workmanship. This is racketeering at its best. Using slave labour markets and selling poorly made objects a luxury goods prices. BUYER BEWARE. The pictures look fantastic - but the delivered product is anything but. I have an Aliens clock that cannot keep time and the interior finishing demonstrates lack of skills, training and care. Many people have BE items that break easily, have broken in transit, don't work when they get them... the list goes on. They also have a poor attitude towards customer service; they do not deliver internationally so yo cannot obtain pieces available in overseas markets. No way to place special orders or even get help having items posted internationally. In this day and age it demonstrates a lack of regard for customer service and towards customers generally.

Watch functions were not what I was told when I called to confirm before my purchase and the warranty card had someone else's name hand written on it... obviously a return they sent me. A used watch...

I received an unwanted coin unsolicited. After some discussion about arranging for it to be uplifted I returned the coin. Apparently it didn't arrive. Following several threatening letters I signed a declaration at their bidding stating it had been returned. Four months later I receive notification that recovery action has been initiated. Don't do business with this inept company.

Ordered checks. Price came to $13.93. I received an email confirming my order with the price of $13.93. Checked my Discover card account a few days later to find they where taking $30.58 off. Watch your credit card if you make a purchase with these scammers.