BrighterBlooms.com
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BrighterBlooms.com

Overview

BrighterBlooms.com has a rating of 4.4 stars from 3,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BrighterBlooms.com most frequently mention customer service, good condition and new growth. BrighterBlooms.com ranks 2nd among Plants sites.

service
848
value
36
shipping
35
returns
9
quality
3,593
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21,872 reviews
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Texas
1 review
0 helpful votes
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Santa's Helpers
January 17, 2023

I ordered 2 Satsuma Orange trees and 1 celeste fig tree for my brother in Slidell, LA. During a hurricane, I think it was Katrina, they lost their house as it was completely under water. Of everything he lost, it was the fruit trees in his yard. I arrange for the order which included someone planting the trees for him since had a stroke since the hurricane. He didn't know until the delivery and planting. I live west of Houston, TX and was not able to make the trip to plant the fruit trees. I very much appreciated santa's helpers doing this favor for me.
Michael Lynch, older brother.

Date of experience: January 16, 2023
South Dakota
1 review
0 helpful votes
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Customer Service
June 20, 2023

Wonderful customer service! Our tree arrived with damage. We are not sure where in the process the damage happened, but Brighter Blooms made certain we were shipped a new tree. I received confirmation the tree had shipped only 30 minutes after our phone conversation!

Date of experience: June 19, 2023
Texas
1 review
0 helpful votes
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Banana trees
May 11, 2023
Updated review

You offered a 15 dollar off on first shipment for signing up e-mail and then didn't send a discount code. You guys made it right and refunded my account the 15 doller discount. Thank you very much. I got the trees in a timely manner and they were in great shape when I received them.

Date of experience: May 11, 2023

You offered a 15 dollar off on first shipment for signing...
May 19, 2023
Previous review

You offered a 15 dollar off on first shipment for signing up e-mail and then didn't send a discount code.

Date of experience: April 19, 2023
Washington
1 review
0 helpful votes
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Update on shipping charge.
March 24, 2023
Updated review

Update: Customer service reached and and apologized for changing me shipping when I used my welcome coupon and spent the required amount, and said they will credit my credit card I used. I'm thrilled and thankful they corrected the mishap. I will be ordering from this company again! Thank you Brighter Blooms.

Date of experience: March 24, 2023

I ordered enough products to gain free shipping but...
April 18, 2023
Previous review

I ordered enough products to gain free shipping but once I used my welcome code they charged me the shipping. So, I removed some of the product I ordered and wanted to cover the shipping. So much for welcome to our company.

Date of experience: March 18, 2023
Arkansas
1 review
0 helpful votes
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Rose shipped in Feb 2022. It did good last year but didn't get green growth when other roses did. I did a scratch test as they instructed and ground out it was dead. Since I didn't do the scratch test when it was dormit, warrenty expired. Never do business with them again!

Date of experience: May 8, 2023
Racheal S. — BrighterBlooms.com Rep
over a year old

We reached out privately to see how we can help. We're so sorry for your experience!

California
1 review
0 helpful votes
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No title!
September 29, 2023
Updated review

The plant was delivered yesterday late so I was not able to open the box until this morning. The plant did not look well!It was very dry and the leaves were all wilted. I planted it anyway and gave it a good drink Sorry I can not send you a picture I don't have a camera. I am hoping it will come back! Beverly Pangrazzi

BrighterBlooms.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 30, 2023

Great..
March 30, 2022
Previous review

Great. Hope product is as well.

Date of experience: March 30, 2022
Maryland
1 review
0 helpful votes
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Dissatisfied
April 12, 2023

The 10 plants 1 gallon winter green boxwood foliage was barely as bod as my hand. The plants struggled and never grew the entire season. The junipers 2-3 feet tall never grew. The bottom of 4 of the trees died.

Date of experience: March 13, 2023
Maine
1 review
0 helpful votes
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Review update!
August 17, 2023
Updated review

When I looked up the bush, the price came up at 79.99. Once they werte in my cart and I was checking out the price jumoed to 89.99! Bait and switch?

I received an email from the customer service department. They immediately resolved my issue. The plants came in today and they are beautiful, exactly what I envisioned! I will definitely purchase from them again!

Date of experience: August 17, 2023

When I looked up the bush, the price came up at 79.99
September 13, 2023
Previous review

When I looked up the bush, the price came up at 79.99. Once they werte in my cart and I was checking out the price jumoed to 89.99! Bait and switch?

Date of experience: August 13, 2023
North Carolina
2 reviews
0 helpful votes
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Oranges to come!
August 10, 2021

Just put it into the ground, so waiting to see new growth to know if it truly survived and perhaps thriving. Next spring, hopefully, blossoms, but not expecting actual fruit for 2-3 years. Much faster delivery than expected.

Date of experience: August 10, 2021
Texas
1 review
0 helpful votes
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New Palms
May 22, 2021
Updated review

Jason was very helpful. He showed me how to see if particular palms could ship to Texas. Very professional! One palm arrived with a couple of branches folded underneath it. But I am following the directions. I hope they come back!

Date of experience: May 21, 2021

Jason was very helpful
April 29, 2021
Previous review

Jason was very helpful. He showed me how to see if particular palms could ship to Texas. Very professional!

Date of experience: April 29, 2021