• Brilliance

2021 CUSTOMER CHOICE AWARD

Brilliance

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Overview

Brilliance has a rating of 4.1 stars from 422 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Brilliance most frequently mention customer service, engagement ring, and wedding band. Brilliance ranks 4th among Diamond sites.

  • Service
    89
  • Value
    88
  • Shipping
    90
  • Returns
    44
  • Quality
    89
Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
56
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How would you rate Brilliance?
Top Positive Review

“Tom knocked it out of the park”

J P.
3/23/24

Thank you for your help and answering my questions. We now have an exceptional stone I get to build a ring for my wife to be. Thanks again Tom

Top Critical Review

“Don't shop here”

Brian M.
6/27/18

The fine print is a huge reason to avoid this place. The rules for return are strategically designed so that if anything goes wrong you will not be able to return within the refund time limit and you will not be getting your money back. The time period actually starts from the date of the order not when you actually receive and see the diamond. They also refuse to help you shop for alternatives if you try to prepare for the narrow time frame of exchange. If you're comfortable risking your ring budget then it's no big deal. But if you are like me and it is an investment then avoid this fine print trap.

Reviews (422)

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Timeframe

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Reviews that mention popular keywords

customer service (119) engagement ring (108) wedding band (38) custom ring (18)
Thumbnail of user eminad
Michigan
1 review
0 helpful votes
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December 1st, 2016

I love the ring my husband got me and the customer service is great.

Thumbnail of user bokkenk
Nevada
1 review
16 helpful votes
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June 3rd, 2013

Can't believe I have to give this site a star at all. Seems like a scam to be honest.

Thumbnail of user matthewm88
New York
1 review
20 helpful votes
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October 29th, 2015

They tried to bribe me to write a good review with gift certificates.

Thumbnail of user montyh8
Minnesota
1 review
0 helpful votes
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December 6th, 2016

Great quality excellent customer service and great prices

Thumbnail of user nicok2
Estonia
3 reviews
12 helpful votes
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August 17th, 2015

Got rings from here for me and my girlfriend. Quality all the way.

Thumbnail of user michaelg5
Florida
1 review
2 helpful votes
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March 11th, 2010

Great site with awesome customer service! Diamond and engagement ring pricing can't be beat.

Thumbnail of user jansenh
Philippines
1 review
2 helpful votes
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June 6th, 2012

This site gives awesome services to their clients. Thumbs up

Thumbnail of user brentr13
Kansas
2 reviews
26 helpful votes
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September 16th, 2014

As of 12-15 This matter has reached a satisfactory resolution.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rogerk16
India
15 reviews
52 helpful votes
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July 16th, 2014

Diamond and engagement ring pricing can't be beat. Had a wonderful experience

Thumbnail of user jonnys13
New York
1 review
0 helpful votes
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November 13th, 2016

Superb ring at a fabulous price highly recommended

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From the business

At Brilliance we are all about Better Diamonds, Lower Prices. Discover a better way to buy diamonds, design a unique ring or create that perfect jewelry gift.

Company Representative

Thumbnail of user jonathono2
Meira D.
Customer Satisfaction

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