Brilliance has a rating of 4.1 stars from 422 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Brilliance most frequently mention customer service, engagement ring, and wedding band. Brilliance ranks 4th among Diamond sites.
Thank you for your help and answering my questions. We now have an exceptional stone I get to build a ring for my wife to be. Thanks again Tom
The fine print is a huge reason to avoid this place. The rules for return are strategically designed so that if anything goes wrong you will not be able to return within the refund time limit and you will not be getting your money back. The time period actually starts from the date of the order not when you actually receive and see the diamond. They also refuse to help you shop for alternatives if you try to prepare for the narrow time frame of exchange. If you're comfortable risking your ring budget then it's no big deal. But if you are like me and it is an investment then avoid this fine print trap.
Conservation for an online option for engagement ring we came across your website. After reading the positive reviews we decided to take a chance. The ring was more beautiful than we could've ever imagine and the price… Above and beyond! We will recommend this to everyone.
My husband and I bought a ring from brilliance a few years ago and had a great experience. I was looking for an antique yellow diamond and they were the only company I could find that carried any diamonds beyond M in color. Love my ring and had nothing but a great experience with them. Would highly recommend them! My ring is S-T in color.
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Jewelry
I received my 3.03 carat diamond in a timely manner. No fuss, it was professionally handled and protected. I didn't have to worry even if I did to wire money, which was my first experience. They are trustworthy and honest. I would be happy to refer Brilliance to my friends. Jennifer is very helpful and easy to talk to. She's on top of it. Thanks again for my diamond...
I originally purchased an engagement setting for a diamond we already had. I was very happy with service and product that I received. When it came time to purchase our wedding bands, I came right back to Brilliance!
We wanted to upgrade the center stone on my wedding ring, so I searched online for a website and right away found Brilliance.com. I loved how you could filter out all the sizes and shapes to find just the right one. I also loved how you could see the actual diamond instead of just a picture of any old diamond. The diamond was so beautiful and exceeded my expectations. Would definitely recommend this company if you are looking for a diamond.
I got a loose stone and custom setting designed for my engagement ring with Brilliance. The service reps I worked with were very patient, responsive, and helped me through every step of the process. Our ring was a unique and custom setting, and Brilliance's drafting team sent us detailed drawings and 3D models to review and comment on during the molding process. The final product came out looking exactly like the 3D model.
The best part about the process was that when we got our ring appraised and insured, it was valued at significantly more than what we ended up originally paying. We got exactly what we wanted for a fantastic price.
Searching for an engagement ring is a HUGE deal! I have always been skeptical of purchasing expensive items online - however, Brilliance.com has totally changed my mind. Not only was I able to get a ring designed from scratch, I was able to get it under budget. Combine a custom ring, great quality, great price, unbeatable customer service, and I'll give 5+ stars all day long. Make sure to ask for Anthony Cappola - He's a no nonsense guy who will get you what you need. I'll definitely be coming back.
Tip for consumers:
Anyone looking for any type of jewelry.
My husband and I searched for many months for a good value on diamond stud earrings, which we also felt were high quality on the important diamond shopping factors like cut, clarity, color, etc. We quickly found Brilliance.com to offer a huge selection of diamonds that were exactly what we were looking for. When we were ready to choose a pair of loose diamonds that would look nice together, one of their customer service representatives helped me narrow down to two beautiful stones and we couldn't be happier with them. No other online retailer (or brick and mortar store) could have provided a better experience or offered us a better value for the types of stones we were seeking. We would definitely use them again.
I had a great experience with the customer service team at Brilliance. I had ordered a loose diamond some time ago from a separate source and Brilliance had the setting I wanted. After some minor technical difficulties, Meagan really came through for me. Overall, experience couldn't have been better. I've had problems in other areas concerning online orders and I've never had the level of customer service that I received from Brilliance. If anyone is having any issues with this company, I'd suggest that you just give them a call with your order number or request and I'm 100% confident that they will set you straight in the most professional and polite way possible!
Tip for consumers:
If you're having any issues, just call with your order number. The people that pop up in the chat option online are the same people that answer and return calls.
Erin was wonderful to work with! She's very knowledgeable and helped to make my ring affordable and unique. We purchased the diamond first, then a year later, we FINALLY worked on the setting! We took our time so my fiance' wouldn't feel pressured, even though we're together over 10 years now, lol
Erin helped make my dream come true! Now that I have my custom engagement ring on my finger, I'll bed her expertise once again to design the wedding band!
I'll certainly be looking forward to seeing my complete, customized, ring set on their website! Trust me. Once the public sees my set, they will try to duplicate it and put their own personal trust to it!
I was a little nervous about using an online company for such an important decision, but I couldn't be happier. Use their phone, online chat, email; you will see that they really do know the business.
I ordered an engagement ring from Brilliance, over eight thousand dollars. The ring was custom built, it came out perfect, better than expected and after having it appraised it's even better than the certificate states.
I am very happy and my fiance is ecstatic with the ring. Dealing with Anthony C(my Brilliance rep) was also a wonderful experience. He was knowledgeable, helpful, polite, and professional. I had several bad experiences with other companies and other rings before going with Brilliance, so I was prepared for and expected a bad experience. After initially talking with Anthony, on the strength of him alone I decided to give Brilliance a shot, I'm glad I did! During the process I cynically thought that it was almost too good to be true, then I received the ring, it was so beautiful and so perfect that I would now recommend Brilliance(and Anthony C) to anyone.
I had an extremely great experience with Brilliance! They got my order exactly how I wanted it. I also worked with one of their consultants and they we super helpful with some of the questions I had. I found them on pinterest so I was slightly hesitant to order my soon to be husbands wedding ring from them, however the ring is perfect! I love it even more than I did in the picture! The pictures you see really do give a good representation of the ring. I plan on using them again in the future!
We are getting married in November. The theme of the wedding is New York where we were both raised. When we saw the New York skyline wedding band, it was an instant like and he wanted no other. Thank you for designing a ring that is unique, that is out of the ordinary, that will definitely be a conversation starter because of it's exquisite character.
A friend recommended brilliance to me. I was at first skeptical about making such a costly purchase online. Everything about our experience dealing with Brilliance was outstanding! Erin was very professional and extremely knowledgeable. She helped us understand the differences between various diamonds in our price range and guided us to the right choice for our application. I would recommend Brilliance to any and everybody.
The ring came on time professionally wrapped, this was an anniversary present and I was nervous about shopping for a diamond online. Everything went perfect and I was able to upgrade my wife's ring with no issues. I highly recommend brilliance.
Awesome Customer service, the ring I purchased for my husband was perfect (besides me ordering the wrong size) I did have to send it back, and will be getting it back next week. Will order from them again in the future.
After shopping for days in stores and hours and hours of research online we decided to go with Brilliance. We were on a deadline and after ordering a customized ring we received it earlier than expected AND it was gorgeous. We picked Out a certain diamond and our salesman recommended a different, better one that was even less expensive. During the entire process I had our salesmans direct phone number and was able to keep in constant communication with him w every concern or question that came up. I can't say nothing about this company and i recommend them to anyone.
First and foremost, I really loved the brilliance.com website. It had a vast selection of loose diamonds and the filtering system helped me find the perfect diamond for my fiancee. The prices were ridiculously competitive.
As I finalized the purchase, Anthony did everything in his powers to get my ring on time. Sure enough, the ring arrived on schedule. My fiancee and I love the ring and we could not be happier with the ring and Anthony's professional service. Thank you Anthony for your above and beyond customer service!
Thank you Brilliance for your unbelievable patience and professionalism when it came to creating and designing my dream ring. My finance and I searched almost every jewelry store and they were all overpriced and made me feel pressured to always spend more than I was willing to. Huge shout out to Jonathon who answered my emails no matter the time of day from day 1 until the ring was done, prepped and arrived. Can't wait to design my wedding band as well!
I am as anal as it gets and I wanted the perfect diamond and ring to ask my girl to marry me. After a long process of researching, Brilliance was my choice. The research paid off. Done deal, she melted in my arms when she seen the ring. The kicker is no one could even come close to the price!
This is the firm with whom you should do business. This is my second purchase from Brilliance, and I'm quite pleased with the results. I bought a platinum band with diamond insets last year. I ordered another platinum bracelet with. 90 carats last week. Natasha was so helpful. I learned a lot more about my buy than I had anticipated.
Brilliance had an extensive collection of what I was in the market for with top-notch services that a regular retailer did not offer at reasonable cost.
The ring came with certificate that include the details on the quality of the product.
Totally Recommend them
I worked with John to create a beautiful custom engagement ring for my best friend. It was a super experience, we got exactly what we wanted in the price range that fit the budget. I couldn't recommend brilliance.com more.
My experience with Brilliance far exceeded my expectations. They helped me every step of the way with my purchase. My salesperson was patient and his guidance was honest; he pointed out things that I would not have known, and it led me to the right decision to suit my budget. The ring is stunning and my fiance receives compliments all the time!
At Brilliance we are all about Better Diamonds, Lower Prices. Discover a better way to buy diamonds, design a unique ring or create that perfect jewelry gift.
We are beyond grateful for your kind words, Jennifer. We are here to serve you anytime! Thank you for supporting Brilliance.