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Brilliance has a rating of 4.1 stars from 422 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Brilliance most frequently mention customer service, engagement ring, and wedding band. Brilliance ranks 4th among Diamond sites.
Thank you for your help and answering my questions. We now have an exceptional stone I get to build a ring for my wife to be. Thanks again Tom
The fine print is a huge reason to avoid this place. The rules for return are strategically designed so that if anything goes wrong you will not be able to return within the refund time limit and you will not be getting your money back. The time period actually starts from the date of the order not when you actually receive and see the diamond. They also refuse to help you shop for alternatives if you try to prepare for the narrow time frame of exchange. If you're comfortable risking your ring budget then it's no big deal. But if you are like me and it is an investment then avoid this fine print trap.
My husband s wedding band was perfect. The size and fit were true to expectations. It was shipped and received without and issues. We love it
It brought my wife to tears. She feels its the perfect gift of a lifetime. The clarity is the best and the sparkle is in matched.
While out ring shopping with my girlfriend, she saw a ring she liked, but I knew I could improve upon the design. I looked at various custom jewelers, but Brilliance seemed to have the biggest selection and most transparent design process. I was slightly skeptical since they were strictly an online business, so I called them up and was put in touch with Jonathon Ohayon. He blew me away with his depth of knowledge, experience, and honesty. I immediately felt comfortable enough to lay down the $200 deposit to get the design process started.
The way it works is that once you put down the deposit, you begin working with their designers to come up with the exact design that you want. You can send in drawings, images, or written descriptions and they send you back computerized renderings for you to provide feedback. This continues back and forth for as long as you want, until you are completely satisfied with the design, and then it goes into production which takes about a week. They will even send you the diamond ahead of time for inspection before they mount it in the setting, although I didn't take advantage of this option. Finally, when the ring is ready, it's shipped to you overnight with a beautiful black box, the certification, and a professional appraisal.
I was extremely impressed with every aspect of the process, including the introductory call, the iterative design process, the customer education, the diamond selection, and the final delivery. I was very demanding, but the team that worked with me was always patient and enthusiastic. When it came time to choose the diamond, Jonathon gave very candid feedback on what he thought would look nice and what he thought wouldn't work. And once you're close to your final decision, he goes out of the way to confirm that the stone looks great in person.
The whole process took a little over a month, but mostly because I was so specific with what I wanted. The end product was amazing and turned out even better than I had envisioned from the renderings. I gave it to my girlfriend this past weekend and she thought it was absolutely perfect! If anybody needs a custom engagement ring made, I have to recommend Brilliance for their amazing level of professionalism and quality.
I searched many websites, looking for a ring, I saw a lot of them but this site is one in a hundred.
Great quality jewelry and great costumers service, they are very friendly and helpful.
My ring is beautiful. I'm very happy with everything.
Great customer support. Helped with diamond knowledge and choosing the right ring for my budget. Fast shipping and the ring looks amazing.
My experience with Brilliance was amazing. They were quick with delivery and very accurate with their descriptions of my wife's engagement ring.
Everything they said that they were going to they have done in a promptly manner. I would recommend them to anyone looking to purchase jewelry.
I received my pair of bracelets and the ring. So beautiful as I expected. It was easy to complete the order and the confirmation was timely.
Site is very easy to navigate and the service was flawless. The ring is beautiful- the future wife loves it.
This company has amazing customer service and the product arrived exactly on time and looked amazing.
They have great service, very helpful and affordable prices for anything your looking for, and delivery is very quick
Tip for consumers:
Anyone
Products used:
Wedding band
Amazing experience and so helpful. Quality price and everything amazing. Delivered as promised. Highly recommend.
The products on Brilliance were reasonably priced, shipped safely, and the options on the site for creating custom jewelry were fantastic!
Tip for consumers:
Take your time there are plenty of options
Products used:
Ring
I was completely satisfied with my purchase. The diamond ring that I bought was just beautiful. My wife loves the ring. Thank you!
I love the loose diamonds I have purchased. Excellent Service. Brilliant diamonds - Great experience!
I never get any dissatisfaction from Brilliance regarding their accessories. I never have any complaints regarding the products.
Super efficiency, fast, great quality products and costumer service super detailed. Thank you so much.
I reach out to them in regards a certain diamond they tell me that one is bot available but even weeks after still on their website. Fake advertising
Very good service. Fast friendly. Product arrived in time and they followed up to make sure I was happy.
Low Price, Quality work, what else can you ask for? The customer service is responsive and courteous. I would definitely recommend to a friend.
Good service. Responsive. Delivery took a little longer than planned. Great diamond. She loved it. Used wire transfer.
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