• Brilliance

2021 CUSTOMER CHOICE AWARD

Brilliance

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Overview

Brilliance has a rating of 4.1 stars from 422 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Brilliance most frequently mention customer service, engagement ring, and wedding band. Brilliance ranks 4th among Diamond sites.

  • Service
    89
  • Value
    88
  • Shipping
    90
  • Returns
    44
  • Quality
    89
Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
56
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How would you rate Brilliance?
Top Positive Review

“Tom knocked it out of the park”

J P.
3/23/24

Thank you for your help and answering my questions. We now have an exceptional stone I get to build a ring for my wife to be. Thanks again Tom

Top Critical Review

“Don't shop here”

Brian M.
6/27/18

The fine print is a huge reason to avoid this place. The rules for return are strategically designed so that if anything goes wrong you will not be able to return within the refund time limit and you will not be getting your money back. The time period actually starts from the date of the order not when you actually receive and see the diamond. They also refuse to help you shop for alternatives if you try to prepare for the narrow time frame of exchange. If you're comfortable risking your ring budget then it's no big deal. But if you are like me and it is an investment then avoid this fine print trap.

Reviews (422)

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Reviews that mention popular keywords

customer service (119) engagement ring (108) wedding band (38) custom ring (18)
Thumbnail of user crackerj
Maryland
1 review
0 helpful votes
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January 17th, 2021
Verified purchase

I was looking for a 2ct diamond oval center stone. Jennifer helped me find a good quality for a great price. Then she sent me some rings to match it. I will tell everyone to buy from Brilliance to get diamonds. Ask for Jennifer tell her I sent you.

Thumbnail of user melissad2018
Georgia
1 review
3 helpful votes
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January 6th, 2023

It took a week longer to make my ring, but the wait was well worth it! The craftsmanship far exceeded my expectations. Many of their pictures of the rings don't do their rings justice, the milgrain detail in my ring looks stunning in person. This ring is a size 5.5 with a 2.25ct, E color diamond, ideal cut and excellent polish and symmetry.

Service
Value
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Quality
Thumbnail of user jonathono2
Meira D. – Brilliance Rep

We're so glad that we hit the mark for you, Melissa. We look forward to serving you again soon.

Thumbnail of user brandonb84
Alabama
1 review
0 helpful votes
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July 9th, 2016

Brilliance answered any questions I had and was able to discreetly help me find the perfect diamond for my fiancé. I was skeptical to buy a solitaire diamond online, but the selection was great. I could not have asked more out of them!

Thumbnail of user bs83
Louisiana
1 review
0 helpful votes
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February 9th, 2016

Brilliance is the best- truly! I have used them 2 times in the last 3 years, and each time they have been professional, price-competitive, and the diamonds have been beautiful. I took advantage of their trade in option and they made the process super easy. Plus, I wanted a unique stone, and Anthony Cappola worked with me to find exactly what I wanted- even though it wasn't yet listed on their site! I would definitely use them again, and would highly recommend them to anyone considering purchasing a diamond!

Thumbnail of user ralphh48
Texas
1 review
1 helpful vote
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July 5th, 2017

Brilliance did an amazing job on our engagement ring. We did our research and shopped around and are so thrilled that we went with Brilliance. The ring is stunning and the quality and workmanship exceeded our expectations! Both friends and strangers comment on how they love the ring. We were so pleased with the engagement ring that we purchased a custom order groom's ring from Brilliance and are equally pleased. It was also a pleasure to work with Jennifer. She was helpful, responsive, professional and provided excellent customer service. We were hesitant to purchase over the Internet but glad we trusted the reviews and chose Brilliance.

Thumbnail of user stephanies117
Texas
2 reviews
0 helpful votes
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February 23rd, 2016

I have to admit that I was very nervous making an online purchase for a diamond but Chris Strader help to ease my fears and answered all of my questions thoroughly and promptly. My diamond arrived within 2 days in an incredible amount of packaging! I felt like I was opening a box inside of a box, etc etc etc! When I first saw the diamond I was like "Wow" it was everything he described it to be. Absolutely gorgeous. I also promptly received an appraisal that I requested the same day. Very pleased with this purchase and would buy again.

Thumbnail of user dougw43
Pennsylvania
1 review
0 helpful votes
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July 10th, 2017

I bought an engagement ring from Brilliance. A couple days before it was due, I was told that there was a problem with the diamond. Anthony at Brilliance was very helpful, helped me pick out a new diamond, and made sure that I got the ring when I needed it. I highly recommend them!

Thumbnail of user jm399
Texas
1 review
0 helpful votes
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April 7th, 2018

Bought this ring for my to be husband to show he is spoken for during our engagement. Originally found on a whim on Pinterest. This was the only site that seemed to offer this design. The ordering process was very simple; I bought this during their Cyber Monday sale. My only wish was that they allowed for more characters to be inscribed on the inside of the ring and a more accurate delivery period. I had to email them after the "typical deliver time" has passed. In addition, I feel that for the price of the ring the delivery packing should have been of higher quality. My $400 ring was shipped in one of those bubble lined envelope is a drawstring baggie.

https://www.brilliance.com/wedding-rings/laser-carved-forest-pattern-mens-band-7-mm-cobalt

Thumbnail of user achilleasl2
New York
1 review
0 helpful votes
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April 22nd, 2021

I dealt with Parker Sonani who provided unparalleled service and excellent terms. He was there for me from A-Z and came through in having the diamonds arrive by the date I needed. Brilliance provided me with the most affordable and excellent diamonds based on my budget. GIA certificates and appraisal to boot! Simply Excellent. Highly recommend!

Tip for consumers:
Deal with Parker Sonani! He was Excellent!

Products used:
Diamond earnings.

Service
Value
Shipping
Quality
Thumbnail of user blakee49
California
2 reviews
0 helpful votes
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January 26th, 2022
Verified purchase

We needed someone to build our custom ring design, and Brilliance did it perfectly. With some patience and hard work, we collaborated to create the most beautiful ring, and my fiancé couldn't be happier. Which is a good thing, because she might not always be happy with me, but when she looks at that ring, she'll always be happy with it. Haha. Seriously, it's a long and tedious process, but we'll worth it. You only get one chance to do it the first time. Why not do it right? Highly recommend Brilliance.

Tip for consumers:
Be specific with what you want. They’ll do their best to help you create it!

Products used:
Custom engagement ring

Service
Value
Shipping
Returns
Quality
Thumbnail of user tannerw9
Indiana
1 review
0 helpful votes
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July 11th, 2017

I ordered a center stone for an engagement ring and had a good experience. I felt like Brilliance had the best prices compared to some other places. The stone I got is GIA Certified and is good quality. I am happy with my purchase from Brilliance.

Thumbnail of user adamg101
Massachusetts
1 review
0 helpful votes
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October 20th, 2017

Did a A LOT of shopping online for a stone. Brilliance.com won.

You can search for a stone using many criteria - different filters to apply to find the stone you want.

Excellent customer service throughout the process. Was able to talk to a knowledgeable and friendly representative easily.

Thumbnail of user ralpha175
Washington
4 reviews
2 helpful votes
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October 1st, 2021

All my questions were answered courteously and quickly. I had some questions after my purchase and had no problem getting in contact with representatives quickly that were able to help me, so I can fully recommend Brilliance to everybody!

Products used:
Halo Oval Moissanite Engagement Ring In White Gold (8 Mm)

Service
Value
Shipping
Returns
Quality
Thumbnail of user robl61
Colorado
1 review
0 helpful votes
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December 5th, 2016

I researched the internet for about 2 months looking for loose diamonds for an engagement ring! I found a perfect diamond and even had brilliance.com set the diamond for me. The quality is perfect and the service is excellent! I will be back again to shop for my jewelry needs!

Thumbnail of user kevink887
Arizona
1 review
16 helpful votes
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March 14th, 2020

Ordering from Brilliance was an excellent experience. From start to finish, they kept me informed of where my order was from the manufacturing to my doorstep. I ordered the wrong size, and they were very accommodating in finding a way to resize and work with my needs. The ring itself came out exactly as I had hoped. It was a very high-quality product. I had a great experience ordering from Brilliance!

Thumbnail of user susanc2527
Arizona
5 reviews
1 helpful vote
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October 11th, 2021

I get gifts often, and every time I see unique I always know the ring is from this shop.
All of my friends receive gifts from me exclusively from this shop and they don't mind it.
I totally can recommend

Products used:
Rings, usually golden

Service
Value
Shipping
Returns
Quality
Thumbnail of user sammyu1
New York
1 review
0 helpful votes
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August 7th, 2017

Erin worked with us to find an absolutely stunning stone that is as unique as we are. We were not findin what we were looking for by searching on the site and with in just a few days, Erin found the perfect match! She also gave outstanding advice on the band based on pictures I sent. Once ordered, the stone got caught in customs but some how the AMAZING orders department got the ring to us at the exact perfect time like magic! Thank you thank you thank you!

Thumbnail of user luxenem
Florida
1 review
0 helpful votes
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March 13th, 2018

I purchased a diamond from brilliance and I am extremely impressed. They have very good prices and quality jewelry; I would definitely buy from them again and recommend them to anyone. Thank you brilliance!

Thumbnail of user libbyj3
Wyoming
1 review
0 helpful votes
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December 8th, 2016

I absolutely love working with brilliance.com. They were so helpful. My package arrived exactly what it said it would arrive. It was packaged safely. My ring is absolutely perfect. Exactly how I wanted it!

Thumbnail of user randallb33
Washington
1 review
0 helpful votes
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June 6th, 2016

Had a very sour of the moment idea for an amazing proposal, the only problem was I needed a custom ring and needed it under 4 weeks. Well I contacted brilliance and they had it to me in under 3. A beautiful custom made ring at a value I couldn't have found anywhere else (I looked and no one compares) brilliance has allowed me to have the perfect proposal. I can't say thank you enough. Amazing service, I recommend brilliance to everyone.

Thumbnail of user ninap43
Virginia
1 review
2 helpful votes
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August 3rd, 2018

My other half loves his ring. He went with the Koa ring collection and the ring he chose was perfect. The ring was true to size and it was beautiful. It looked exactly like the photo. On top of that, it was at a great price.

I recommend Brilliance to everyone. :)

Tip for consumers:
My fiancé also ordered my engagement ring from Brilliance and we had to have it resized because it was 2 sizes too big (he didn't know my ring size).

It took about 2 weeks to get it back, and my ring came back a perfect fit.

Value
Shipping
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Thumbnail of user sheraza4
California
1 review
0 helpful votes
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April 28th, 2017

I used brilliance to custom make an engagement ring for my fiance. The people at Brilliant helped me pick the diamond I wanted and then went above and beyond to help create the setting when the jeweler I was originally going through wasn't able to fulfill my order. I sent a picture of what I wanted created and they were able to create the ring and send it over to me just in time for me to ask the big question on Christmas Eve. They have earned my loyalty for life. I highly recommend getting a custom made ring from these guys. My Fiance loves her ring and hasn't stopped showing it off to just about everyone we meet.

Thumbnail of user namp
Florida
1 review
5 helpful votes
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August 31st, 2018

Jordan and the rest of the representatives were amazing and helpful. They helped find the right diamond and ring for my soon to be wife. She totally loved the ring. They also were speedy about getting me the ring to the dated I needed to propose to the love of my life. Thank you Brilliance! I will be buying from you again.

Thumbnail of user joes830
New York
2 reviews
0 helpful votes
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February 4th, 2016

I spent months looking in retail stores for the perfect diamond to propose to my girlfriend. I finally found Brilliamce online and began working with Anthony who helped me pick the perfect diamond... brilliance is truly the best!

Thumbnail of user willm49
Colorado
1 review
0 helpful votes
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August 20th, 2016

Brilliance had the diamond I was looking for at the price I was looking for. It did take them about a month to size and build the ring but that just added to the anticipation. I'd definitely shop with Brilliance again

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Meira D.
Customer Satisfaction

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