British Gas

Received a letter yesterday from British Gas saying my Homecare agreement is due for renewal and funds will be taken out by direct debit in a few weeks time. Little confused as I do not have Home Care and never have. I go on a chat, it gets confusing as they don't seem to have all my details. Eventually get to a customer Service rep. He can't help, he just does bookings not cancellations. He tells me to download WhatsApp and message customer services. I ask about a complaint but they are closed. Can't help.

Can't decide if this is incompetence, a fraud attempt or most likely British Gas up to its old marketing tricks!

Waiting for a WhatsApps message back, if not will call tomorrow and waste more time..

Diabolical customer service, who fail to listen and fully understand your complaint. Make wrongful assumptions and hide behind policy for policies sake.

Appalled by how a long serving customer has been left with damage to my property that they claim to have repaired when they haven't, have failed to listen to the fact that they haven't completed the necessary repairs to the property. Have left us with a leaking toilet and holes in ceiling and bathroom while my partner is recovering from cancer.

Avoid this company at all costs, they fail to complete repairs, because they are Ill equipped with poorly trained staff, who keep telling me they can't complete a repair, but when pushed they suddenly can.

I've been paying for a service that is not fit for purpose as they cannot make good on faults when it comes to plumbing, and keep telling me all the reasons why they can't do such and such, displaying poor and negative attitudes, refusing to escalate when requested and constantly stone walling in the hope you will just go away, 4 months in still no resolve, and I am not going to go away quietly.

If you have this service in place, cancel it now, there are way better companies out there, who believe in assisting their customers when they are in need, rather than looking for every excuse not to fulfil the contract you have with them.

I could write a long message of how they have ripped me off and a sob story but there are millions of other people who have done this. All I need to say is I payed by bills on time every month for over 5 years and then all of a sudden £1450 came out of my account due to them estimating it wrong, not me, them! I am a single mum on benefits but that's ok in their eyes. If they could do it to me then what will they do to you. Use another provider.

For a company with the name "British" in it… it's an absolute disgrace how terrible their service and customer service team are. They put themselves first instead of the customer and apparently you can create an account with British Gas online under anyone's name you don't have to provide any sort of ID or proof that you live at the property. And if said person calls British Gas and tries to get their name taken off they will tell you there's nothing that can be done you would have to pay a debt you never incurred if not it would be placed on your credit file.

It's ridiculous to think in the modern society of internet that a company that has been around for 200 years have nothing in place to protect against identity fraud or if anything try to resolve the issue. I would give 0 stars if I could.

If I could give 0 I would. The customer service is disgusting!

No help at all! Am owed loads of money from them due to missed appointments over charges ect and when you finally through to customer service and they ignore you and leave you waiting for over 2 hours.

Don't switch providers. BIG MISTAKE!

Apparently have transfered all customers to new system. Awful, awful disrespectful customer service. New staff attitude stinks. They're absolutely patronizing and entitled. No telephone manners. I'm leaving them after today. This is disgusting going forward. Customer service is key. Staff inappropriate attitude. Unable to pay bill on the phone today. It stinks, could not take attitude any longer. Hanged up!

Wanted to check so called meter tails, cables joining the elec meter and a fuse box, to be checked as we are renovating the property and the cables looked old. The engineer arrived to change my faulty meters (and yes, gas as well) because he didn't even bother to read the notes left by his manager. He didn't check cables, told that they are safe to use (no one knows), almost killed me when a heavy pack of plasterboards start falling and asked him to help me - no, it's not my job, he told me and stepped aside, what a wonderful human being he is. The manager told me that he trusted his engineer, but I should book a chargeable appointment with BG to upgrade cables if I want to. Absolutely shambolic untrustworthy service from the company, and because of the current market I even can't change them to another supplier.

Absolutely terrible service. We booked a boiler service last week and have an email to confirm the appointment as well from British Gas. On the day of the appointment we kept getting messages that the engineer is on their way and then no one turned up.? On calling them, the first customer service agent just hung up when I explained them the situation without any reason.
Second customer service agent says that the engineer visited the wrong house and then returned. Without even calling us, the engineer went to some wrong address and without even verifying, just went home.
And now British gas say that it was a misunderstanding and that they can only book us an appointment after about 2 months? This is really sad and depressing state of affairs.
Now they are saying that they had some issue with the address entered in their system? Which is a typo from their end even though we are existing customers and our details on the account have never changed. So why only during booking this appointment the address changed?
I can't believe they are rated 4 stars. Incompetence and poor infrastructure. Really terrible and we are now stuck trying to arrange for service on short notice with the risk of boiler warranty lapsing.

Refused to solve a problem created by British gas. British gas came for a check up. They switched off the gas but failed to order the replacement part required. We keep getting "engineers" sent out that do nothing other than blame their colleagues instead of fixing the boiler. For days we have had no heating, no hob to cook on and no hot water. British Gas haven't attempted to fix the problem. The "engineers" identified the problem, the part/s should have been ordered, delivered and repaired?