Busuu

I canceled my subscription on the day it renewed and Busuu refuses to issue a refund. They quote policies which disadvantage the consumer but offer no solution. The app is simply not worth $79.99 a year especially when you get trapped into a renewal you do not want. Stay away from this company.

If I could I would give 0 star review.

Woke up today, to find out that I was billed 1 year premium plus subscription, even though I clearly remember cancelling my renewal plan, which they claim I didn't do, sent a refund request, still waiting for an answer. I am stundet, still looking for a job, kinda of hard with everything going and stores are closing down.

How can they charge customers with notifying them before hand.
Shame on you!

Used this app to learn French. After a month, felt discouraged. The conversations are so fast paced (voice sounds weird on slower pace, basically it's useless) and they use so heavy vocab, felt completely lost. The study plan they suggested seems unreasonable unless you're great in memorising stuff, I can't with everyday work. This app is not for beginners and for working professionals. Duolingo is a snail but much better than this. Thinking of giving up my subscription paid to busuu. Looking for some other more encouraging app.

Worst language learning online. They chanted my paypal without authorization. I just noticed it and emailed. They are yet to refund my last 2 charges.

Nowhere on their account page do they allow for this setting even though they charged automatically. This should be re-tweeted to social networks. They do not have a phone call center to complain and take their time to answer complaint emails. I will be reporting this to the IRS line.

I tried this program, and it doesn't work for me. It may work for others, but the layout and the way it progresses is not easy. I have joined others and haven't had a problem. This one is poorly made and impossible for me. All I want is my money back, and they keep sending me the same form letter. It's a terrible business.

They charged my paypal after 12 months. I immediately stopped them but too late. They don't even have a number to call or contact them directly. I have to use email.
They refused to refund, I didn't let go, I called PayPal file a dispute, then email them, back and forth, they finally agreed 50% refund, of course I rejected and I TOLD them I am asking 100%, I won't stop fighting until I got my money back.
I then email them again, I am going to file another dispute with my credit card, not just PayPal, guess what. They replied and say 100% refund but I will need to cancel my dispute.
So, please don't let it be if you are into this, fight for it.

Angry Bird

This company charged me for a yearly subscription without my knowledge. When told that I was unaware of this charge, they told me that they will not refund my money. This is an extremely shady company that you should be careful to not trust your money to!

Canceled my premium membership a YEAR ago, only to be charged the full subscription amount today. I have no idea why I'm being charged, and my account doesn't have any subscription info. Tried calling the number and was old my an automated voice that the mailbox was full… absolutely embarrassing on their end. Still no response to my email. Without a doubt, this is my last time using this app. Absolute robbery.

After canceling my subscription, they still charged a renewal fee and with no warning. They don't display a contact number or address, which is a bad sign. No reputable company hides that information. Not only are they shady and dishonest, they are unreasonable once they are confronted.

They refused to refund my money even though I don't use their service and didn't authorize continuous payments. So now I am forced to go through a lengthy process with my credit card company to get my money back.

I cancelled my subscription - at least I thought I had. Apparently you have to confirm 5 or 6 times that you really want to cancel. I had surgery on Tuesday and therefore have to take strong medication. I thought I was trough with the cancellation process. Then a few days later I saw that the money had been taken from my account. I contacted them immediately but busuu doesnt care bad luck for the customer.

EU customers are protected by EU regulations and if busuu refuses to reimburse you 100%, do not accept their 50%offer and ask your credit card company or bank for a chargeback. Important do not use busuu during that time.

I think Busuu should have more control over the sort of people using their site. I am tired of guys thinking it is some sort of sex chat line and only wanting to have Webcam sex or show me parts of their anatomy I really don't want to see!. I joined the site because I thought it was a language learning site but it seems to me there are lots of people using it for cheap thrills. As I tell them there are plenty of sites around for this. Please do something about this Busuu and whatever you do don't let your kids use this site!

Hi. I was seriously thinking of signing up for premium Busuu to learn Italian but, after reading these reviews, especially in relation to cancellation issues (I was already sceptical that cancellation did not seem to be an easy option) I have decided not to commit myself. Maybe Amy S (Customer Service Manager) should be looking at these issues very carefully and addressing them asap.

This is not a good way to learn a language as it skips lots of steps and practice required to continue learning. More importantly, when you cancel the membership through the app it doesn't actually cancel it! I cancelled my membership more than 6 months ago but just received an $80 ridiculous fee for renewal for something that I thought was cancelled! But apparently when you cancel through the app it doesn't actually cancel. They refuse to give a refund on the auto renew even though I cancelled my same account twice now, the 2nd time having to go online to confirm that it's really cancelled now. This is a money-making scheme. No customer service or consideration was shown even though I messaged the company MOMENTS after they sent the charge through. This is a terrible company and horrible service!

The product is okay, alternatives such as Rosetta Stone and Duolingo are much better in my opinion. My one star is for being charged after on auto renewal. The company would not reverse the charge. They have a terrible reputation for that (look online). I had not used their product for months and was surprised to see a charge. I believed I had canceled, but had no record of it (my fault). Anyways I asked the company to reverse the charge and the response was we basically they canceled it now but I would have to pay for the full year. What a tacky way to do business. Stuck using this app wishing I could go back to Duolingo.

Please! Stay away from These THIEVES, With licence, Don`t use them. They are lying. Your money will be gone in second. They are abuser. PLEASE!

PLEASE! Stay away from these people. As soon they get your credit card number you are done. Every year they will renew your member ship specially premium with out asking you. There is no option of cancellation. This part of their website is not function. I send lots of email to them and their advise go to subscription but not workinggggggg. That`s why I say they are THIEVES careful.

Signed up for a month and then was automatically charged for months to come! I tried to cancel which I was able to do but I will continue to be charged until September... 5 months from now! Buyer beware!

Definitely don't pay for a premium subscription. I took the Japanese course through the beginning intermediate level. The grammar gets progressively worse, to the point where the statements are inherently incorrect. Somewhere around the middle of the second beginning level, programming bugs began to appear. The drag and drop didn't, and on more than several occasions, the dialogue wouldn't even load.

Don't bother to try and get it fixed. Busuu didn't fix it, and then sent me a message saying that since I hadn't contacted them in a week (why would I?), they would close the ticket. I mentioned that there is nowhere to report errors and the customer service agent (and I kid you not) said that's because they have so many errors they aren't accepting any more at this time.

Even for free, there are countless better options for learning a foreign language.

They make it nearly impossible to cancel and even when you think you are canceled, you are not. I found out the hard way that I was not canceled when I noticed I was charged another membership fee! I emailed to get a refund and they refused. Stay away from this company - they will steal your money!

Busuu is a fraud! They contacted me through my youtube platform, and 2 days before the video is suppose to go up they back out. They are doing this to alot of other youtubers, they are a SCAM. Just putting it out there for anyone trying to work with this company.

When I first tried the free version of Busuu, I received daily emails prompting me to get the Premium Plus version. After I purchased my one-year subscription, I didn't get any emails except for the receipt--which, by the way, did not direct me to the Terms of Service. By the time a year had rolled around, I had long before lost interest in the service, as it wasn't particularly useful. I hadn't received any emails in ages, until about a week ago when they told me they had already renewed my subscription. They did not warn me in advance. When I asked for a refund, that's when I found out that the subscription is renewed automatically, without notice and that this is their policy. They also told me that they had cancelled my subscription. Well, at least that's something, I had thought. But when I checked my profile, I discovered they had NOT cancelled my account and that I was going to be billed again in May 2022.

Like many other people here I made the same mistake, I forgot to cancel my subscription and was charged the full amount for the next year. Tried to reason with the customer service as I hadn't used the app in months and was not planning to use it, but got the same answer "Your fault, blah blah blah". Moreover, I was told that they have canceled my subscription and I won't be charged the following year, which was a lie. I canceled it myself, and if hadn't checked it myself I guess they would have simply charged me again for the next year. Be very careful with this company and their shady subscription.

Hi,

I am me too victim of Busuu and their method.
I discovered today that 69.99 eur were taken from my bank account.

After contacting busuu service stating that I did not receive any email from their part stating that my subscription was coming to an end, they just said that I should have read the terms and conditions.

They automatically renew your subscription for a period of ONE YEAR with an impressive price for an app of almost 70eur.

They don't send you ANY renewal email saying that you come close to your end period, so you can be sure that no one will remember their end day. This is SUCH a deceptive technique.

I will try my best to fight this company and get back my money as well as warning people to NEVER take a subscription there.