BUYA Marketplace has a rating of 2.2 stars from 55 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BUYA Marketplace most frequently mention pawn shop, and customer service problems. BUYA Marketplace ranks 624th among Marketplace sites.
I see a lot of folks giving Buya a bad rap, but they are blaming the platform for the merchants using it. I have never had a bad experience on Buya, but then I have paid attention to who I am buying from. Make sure that the seller has mostly positive feedback, a good return policy, and ask questions prior to purchase. Asking the seller a question can show you what kind of customer service experience you might have.
I don't like a site that doesn't let you browse things without shoving a "sign up now" message in my face. You literally can't look at this site without signing up. Second, don't buy from the store FAST & EASY PAWN. They list items up for sale, saying available for shipping, but when I placed my order for a microwave they had the order was cancelled the next day claiming "cannot ship." Should have thought of that before listing it up with a shipping fee. Now the listing is back up with new text reading "in store only." Waste of my time.
Tool purchased states "Very good condition". Upon receipt tool was found to be not in very good condition, but was in poor condition with damage to the sole plate excessive soiling, build up of saw dust and much staining and marring of tool motor housing.
I ordered thru Buya from a store called American Pawn #3 out of Baton Rouge. Item took nearly 2 weeks to arrive. Was shipped a week after I ordered it. Their website said items ship 1~3 days. No response to emails. That got my BP raised. However, the item arrived and was better than described so I guess Ill let the small stuff go. But I would be extra cautious in the future. ALSO, use a credit card when payingyoull be protected when you file a claim should you need to. Good luck to all
Tip for consumers:
Be cautious
I purchased a Nikon D5000 SLR camera that the listing claimed had a built-in flash. It doesn't--it only has a flash mount. Despite buya.com's supposed policy of 7-day returns from its sellers this listing stated "no returns" (therefore no way to initiate a return online). But it is significantly NOT as described and both the seller and buya.com are not responding in a timely or effective fashion. I now had to open a dispute through Paypal (I WILL get my money back!). I really, really should have paid attention to the mostly poor reviews of buya.com. Live & learn I guess...
Seller offer a make offer on an item he had listed to sell for $29.99. I made an offer of $25.00. He made a counter offer of $29.98 and stated this was the best he could do. I thanked him for wasting my time.
I have purchased over 20 items, but one of the most important purchase I made was a Lalique Vase. $48k retail. $22k on Ebay. $8k on Buya.
I stumble on deals like this all the time. Buya is like Ebay 15 years ago. The sellers are green horns as well. So be patient. But the deals are worth it. Buya Support is very helpful when needed. Most of the merchants 100%.
I like the scavenge hunt. The treasures are all over this site.
Worst service I have ever seen. Bunch of pawn shops with zero customer service. Will never answer any issues or points... do yourself a favor and stay away
Great site, super easy to navigate, lot's of product and all at a reasonable price. Some stores even allow you to make an offer! I am planning on doing all my holiday shopping on this site for sure!
I was trying buya.com for the first time. I was very disappointed that an item listed as "like new", was cancelled after 4 days the order was placed and the money was charged. Because according to the it was defective. How in the heel did they list it as new then? Definatelly save yourself a headache and disappintment. DO NOT BUY OR EVEN GIVE YOUR INFO TO THOSE PEOPLE. You''l get diarrhea afterwards. Too bad theres not a negative star to give them.
Tip for consumers:
DO NOT BUY FROM THESE PEOPLE.
Products used:
none sent
I purchased two M18 Milwaukee 2v batteries and neither work. I will not purchase anything else through Buya as their is no protection from fraud or avenue to push for a refund.
I bought a ESP Eclipse off of this website for $800. Turns out It was a fake and most of the pawn shops on don't allow returns. This is a terrible site don't use it please.
I ordered my PS3 Slim from Buya Marketplace I got my product but the $#*! didn't even work! They sale broken $#*!! Every time I turned the system on it would shut right back off! Then when I did get it to cut on it wouldn't even show on my TV plus the controller was faulty as well! AAA Ultimate Pawn is awful! I mean the worst! DO NOT SHOP WITH THESE PEOPLE!
I ordered a GPS from a seller with a good rating, but i never got the item.
And they are not replying, the customer service told me they can't do anything.
The crap they sell can be bought in china for 95% less money and it still aint worth buying i got a pressure washer hose had a hole in it and the motor just quit
I thought I purchased an item and much to my surprise when I got home there was an email here pasted."We regret to notify you but your order was canceled by the store. You can see the order details below.
Canceled items:" That tills you nothing so I called them at:*******259 where I was informed "oh that was a mistake "we don't ship" I said back to her the order clearly states Item Price: $14.99
Shipping & Handling: $5.90
Sales Tax: $0.00
Total: $20.89
She replayed back to me "oh that is our mistake... We try to catch these things but sometimes"... That is why I am here so unless you want to drive across the country to pick something up Be advised ***FORGET Buya.com. Or fraud ya.com Now the period of time my money sets in there bank before they send it back they make interest. I am going to inform pay pal as well!
After I see your response below...
All I can say is yadi-yadi-ya Tally ho!
If you don't ship don't say you do!
That is scamming money for a minute isn't it?!
Hope you enjoyed the 60 sec ride! That's all you get
Hi Vince,
I'm sorry to hear that your experience with Buya was less than optimal.
Buya is a marketplace that puts buyers in touch with sellers. We leave it up to our sellers to decide whether they want to ship or do local pickup. A lot of our sellers are very small mom & pop shops with very limited resources and shipping isn't feasible. However, 95%+ of our items are available for shipment. We label each item as "In-Store Pickup Only" if the seller has opted out of shipping.
Again, I apologize you didn't have a great experience with Buya.
I FOUND A YAMAHA KEYBOARD THAT WAS LISTED BY A PAWN SHOP, GOLD PAWN FROM WV. I PAID WITH PAYPAL AND RECEIVED A TRACKING NUMBER FROM UPS. THE TRACKING NUMBER SHOW THE PACKAGE GOING TO RANCHO CUCAMONGA, CA. MY LOCATION IS IN NORTH CAROLINA. STILL WAITING FOR UPS AND PAYPAL TO RECEIVE A REFUND
I bough an item las friday im still waiting for the responce and shipping confirmation i send twice an email to the store and im still waiting im specting the worst
This website is so reliable, and everything I order always comes in perfect condition. Plus the prices are so cheap.
I purchased a car amp and it needs to be repaired and missed a rca nut. They are not helping to have it returned or refunded
Tip for consumers:
dont use this company or trust that the item is in perfect working condition.
Products used:
mmats 2000.1 amp
Tally tried to get this resolved, BUT BRYANT PAWN SHOP refused to make this situation right.
***DO NOT DO BUSINESS WITH BRYANT PAWN SHOP.***
BUYA.COM should have them removed for not honoring a transaction.
I want to reflect my complete disappointment in a merchant you currently have on your website, BUYA.COM.
BRYANT PAWN SHOP had a silver lot for sale posted FOR 9 MONTHS on your site.
After researching the pricing, I saw that it was a good deal, so I countered with a slightly lower price.
They countered and I accepted the terms and agreed to purchase the item.
I was just notified that all of the sudden, they could not find the item.
I trusted Buya.com to represent the merchants they allow on their site. By doing that, I entrusted my credit card information as well.
I looked at the FAQs portion of your site regarding the sellers responsibilities regarding what they can and cannot do.
Nowhere does it say they cant just drop my purchase based on the fact that they cant find it.
At the VERY least, I would expect a comparable item of equal value and expenses to be offered.
I searched your site for a good deal and found one. Bryant noticed that their margins were not right so they cancelled my order.
I hope to hear from you regarding this order.
I am brand new to your site and Id like to think you have your customers best interest at heart.
Thanks
Bought a beautiful panda ring. Fit perfectly. Very happy with the service and shipping! Thanks for the detailed picture and description!
I've purchased 4 external hard drives from Buya and each was Like-New at an excellent price. I'll probably get all my future hard drives from Buya :)
The product description does not match what was delivered. The refund cost money they didnt refund. Do not recomment!
Products used:
Laptop
Buya - Buy and sell electronics, collectibles fashion apparel, phones, tools, coins, jewelry, cameras and everything else. Online marketplace and direct channel for small retail merchants and everyone else.
Hi Alan,
Thanks for the great feedback!
Happy shopping :)