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BUYA Marketplace has a rating of 2.2 stars from 55 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BUYA Marketplace most frequently mention pawn shop and customer service. BUYA Marketplace ranks 300th among Marketplace sites.
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Great site, super easy to navigate, lot's of product and all at a reasonable price. Some stores even allow you to make an offer! I am planning on doing all my holiday shopping on this site for sure!
I get it. A lot of these people have had bad experiences with the stores they purchase from. I spend a lot of time on Buya and I carefully select the companies I do business with on Buya. I've purchased about 10 things on this website and I have had a wonderful experience every time. I typically buy presents on here, so I look for things in like new or great condition. Most even come with the box. Great deals on electronics! I suggest making offers, I've always gotten a better deal than the price listed.
I made one order off of here and received a heavily damaged item that had been labelled as "like new" and used stock photos. I wrote both Buya and the seller and never heard back from either.
This site is basically just a hodgepodge of pawn shops, with no real regulation. The one I ordered from had a stellar "Buya rating"- but once I actually looked into them, they had plenty of complaints. You can't trust shady sites like these- you'll have issues half the time and nobody will care.
***Update: The company that sold me the damaged item started spamming me by email, regular mail, and even text. Their name is iPawn, in case you're wondering.
I bought a used iPod that was described to be working perfectly with cosmetic damages. I didn't mind the scratches but I was upset to find that the hard drive doesn't fully work. I emailed within the 7 day window to return the item but they never responded to my two emails. Never buying from this site again. $150 down the drain.
I have purchased a couple of things from the buya site, the only disappointment I have had so far is the lack of accurate description's but you can google the item for the information you need but my only true disappointment is everything and every seller will not ship denying tou the opportunity of great deals.
Hi Carlton,
Thank you so much for the great review.
We sincerely appreciate your business and thanks for shopping at Buya!
Regards,
Tally Mack
I bought tools from the site. The shipping order listed all of the tools, but I only received part of my order. It also said that the rest would be shipped. When I called and Emailed them they said that the two items where not in the counter offer. I disagree. If it is listed on their letter head then they should have had it.
Buyers be where.
Hi Steve P.,
I apologize that you didn't get everything you thought you ordered. Can you please email me the name of the store that you purchased from, along with your order number?
I'd love to try and get this resolved for you.
Tally Mack
tally.mack@buya.com
Tally tried to get this resolved, BUT BRYANT PAWN SHOP refused to make this situation right.
***DO NOT DO BUSINESS WITH BRYANT PAWN SHOP.***
BUYA.COM should have them removed for not honoring a transaction.
I want to reflect my complete disappointment in a merchant you currently have on your website, BUYA.COM.
BRYANT PAWN SHOP had a silver lot for sale posted FOR 9 MONTHS on your site.
After researching the pricing, I saw that it was a good deal, so I countered with a slightly lower price.
They countered and I accepted the terms and agreed to purchase the item.
I was just notified that all of the sudden, they could not find the item.
I trusted Buya.com to represent the merchants they allow on their site. By doing that, I entrusted my credit card information as well.
I looked at the FAQs portion of your site regarding the sellers responsibilities regarding what they can and cannot do.
Nowhere does it say they cant just drop my purchase based on the fact that they cant find it.
At the VERY least, I would expect a comparable item of equal value and expenses to be offered.
I searched your site for a good deal and found one. Bryant noticed that their margins were not right so they cancelled my order.
I hope to hear from you regarding this order.
I am brand new to your site and Id like to think you have your customers best interest at heart.
Thanks
I thought I purchased an item and much to my surprise when I got home there was an email here pasted."We regret to notify you but your order was canceled by the store. You can see the order details below.
Canceled items:" That tills you nothing so I called them at:*******259 where I was informed "oh that was a mistake "we don't ship" I said back to her the order clearly states Item Price: $14.99
Shipping & Handling: $5.90
Sales Tax: $0.00
Total: $20.89
She replayed back to me "oh that is our mistake... We try to catch these things but sometimes"... That is why I am here so unless you want to drive across the country to pick something up Be advised ***FORGET Buya.com. Or fraud ya.com Now the period of time my money sets in there bank before they send it back they make interest. I am going to inform pay pal as well!
After I see your response below...
All I can say is yadi-yadi-ya Tally ho!
If you don't ship don't say you do!
That is scamming money for a minute isn't it?!
Hope you enjoyed the 60 sec ride! That's all you get
Hi Vince,
I'm sorry to hear that your experience with Buya was less than optimal.
Buya is a marketplace that puts buyers in touch with sellers. We leave it up to our sellers to decide whether they want to ship or do local pickup. A lot of our sellers are very small mom & pop shops with very limited resources and shipping isn't feasible. However, 95%+ of our items are available for shipment. We label each item as "In-Store Pickup Only" if the seller has opted out of shipping.
Again, I apologize you didn't have a great experience with Buya.
Had a bad experience with a vendor that works with Buys and wrote a negative review, I want to say the problem was resolved when she contacted me and toe outcome definitey made up for my initial bad experience. I would recommend Buya because they advocate for buyers with the vendors! Thanks again Tally
Hi Laurie,
Thank you for your feedback!
My name is Tally Mack and I'm from Buya. Buya is a marketplace that puts buyers in touch with sellers.
I'd love to get the name of the store that you purchased from and follow up to make sure that they are following Buya policies and procedures.
You can either respond on here or shoot me an email at tally.mack@buya.com.
Thanks again for your feedback and please let me know if you experience any other difficulties!
I bough an item las friday im still waiting for the responce and shipping confirmation i send twice an email to the store and im still waiting im specting the worst
I have purchased over 20 items, but one of the most important purchase I made was a Lalique Vase. $48k retail. $22k on Ebay. $8k on Buya.
I stumble on deals like this all the time. Buya is like Ebay 15 years ago. The sellers are green horns as well. So be patient. But the deals are worth it. Buya Support is very helpful when needed. Most of the merchants 100%.
I like the scavenge hunt. The treasures are all over this site.
Hi Alan,
Thanks for the great feedback!
Happy shopping :)
BUYA is marketplace for secondhand stores including pawnshop, buy & sell, and consignment stores. All of the merchandise on this site is vetted through the local police department stores before they are placed on this website.
All merchadise is guaranteed. PayPal is default payment gateway and therefor you are insured at PayPal limits.
Buyer be aware: they do sell the fake items
Seller be aware: they don't sell for your items.
They have their own people.
They are a little bit slow on replying the message too.
Sometimes never reply.
Hi Toan T.,
Thank you for your feedback.
Buya is a marketplace for customers that use our POS (Bravo Store Systems) and shoppers. We have a strict policy against merchants selling fake or counterfeit items, and I encourage you to report those sellers.
If you would like to sell some of your stuff, we have the Buya Trading Exchange. Note that your items will not actually be posted for sale to Buya. Rather, a merchant will be notified that you would like to sell something. The merchant may contact you and buy, loan, or trade the item listed. For more information on that, click here - http://www.buya.com/Home/TradingExchangeInfo
Your feedback is very helpful, and we will continue to train the stores that wish to sell on Buya. I encourage you to reach out to me directly if you have additional questions or concerns at tally@buya.com.
Always here to help,
Tally M.
Answer: Hi there - I'm Tally. The CEO of Bravo and Buya. Can you send me an email at tally@buya.com? I'll give you a call next week.
Answer: Hi Debbie, Unfortunately, Buya does not yet support international shipping. However, if you see something you love, you may contact the store directly and arrange international shipping with them. Not all of the stores do ship to UK, but many of them do. Thanks for shopping on Buya!
Answer: Hi Laurie, I'll reach out to Gold and Beyond. Would you like me to email you when I have an update? Feel free to shoot me an email at tally.mack@buya.com
Answer: Far easier and cheaper to contest the charges on Paypal or through your credit card company/bank.
Answer: Each seller sets their own shipping details, check with the store you bought the item through.
Answer: It means exactly that. There is typically also an item description with more information.
Answer: There are still firearms listed as far as I know, but the same company launched a new site to sell guns on, usedguns.com
Answer: Because Buya is all pawn shops, the best way is to reach out to the shop that sold you the item. If they refuse to cooperate you can always contest the charge with PayPal, providing that's how you paid.
Buya - Buy and sell electronics, collectibles fashion apparel, phones, tools, coins, jewelry, cameras and everything else. Online marketplace and direct channel for small retail merchants and everyone else.
Hi Krystal,
Sounds like a far from perfect transaction.
I'd love to help turn this around for you, if you are interested.
Email me at tally.mack@buya.com and I'd be happy to look into this further.
Sincerely,
Tally Mack