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BUYA MarketplaceReviews 55

2.2

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BUYA Marketplace Reviews Summary

BUYA Marketplace has a rating of 2.2 stars from 55 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BUYA Marketplace most frequently mention pawn shop and customer service. BUYA Marketplace ranks 300th among Marketplace sites.

service
15
value
14
shipping
14
returns
13
quality
14

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California
1 review
4 helpful votes
Follow Tahoe M.
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Love it
December 3, 2016

I bought an item from one of the merchents that sell on the market place. It came in great condition and was a perfect purchase :)

Date of experience: December 3, 2016
Nevada
4 reviews
3 helpful votes
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Great site, super easy to navigate, lot's of product and all at a reasonable price. Some stores even allow you to make an offer! I am planning on doing all my holiday shopping on this site for sure!

Date of experience: November 21, 2016
California
1 review
8 helpful votes
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I get it. A lot of these people have had bad experiences with the stores they purchase from. I spend a lot of time on Buya and I carefully select the companies I do business with on Buya. I've purchased about 10 things on this website and I have had a wonderful experience every time. I typically buy presents on here, so I look for things in like new or great condition. Most even come with the box. Great deals on electronics! I suggest making offers, I've always gotten a better deal than the price listed.

Date of experience: November 18, 2016
Tennessee
2 reviews
15 helpful votes
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I made one order off of here and received a heavily damaged item that had been labelled as "like new" and used stock photos. I wrote both Buya and the seller and never heard back from either.

This site is basically just a hodgepodge of pawn shops, with no real regulation. The one I ordered from had a stellar "Buya rating"- but once I actually looked into them, they had plenty of complaints. You can't trust shady sites like these- you'll have issues half the time and nobody will care.

***Update: The company that sold me the damaged item started spamming me by email, regular mail, and even text. Their name is iPawn, in case you're wondering.

Date of experience: March 31, 2016
California
1 review
9 helpful votes
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I bought a used iPod that was described to be working perfectly with cosmetic damages. I didn't mind the scratches but I was upset to find that the hard drive doesn't fully work. I emailed within the 7 day window to return the item but they never responded to my two emails. Never buying from this site again. $150 down the drain.

Date of experience: February 13, 2016
Tally M. — BUYA Marketplace Rep
over a year old

Hi Krystal,
Sounds like a far from perfect transaction.
I'd love to help turn this around for you, if you are interested.
Email me at tally.mack@buya.com and I'd be happy to look into this further.

Sincerely,
Tally Mack

New York
1 review
6 helpful votes
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So far so so good
January 23, 2016

I have purchased a couple of things from the buya site, the only disappointment I have had so far is the lack of accurate description's but you can google the item for the information you need but my only true disappointment is everything and every seller will not ship denying tou the opportunity of great deals.

Date of experience: January 23, 2016
Tally M. — BUYA Marketplace Rep
over a year old

Hi Carlton,
Thank you so much for the great review.
We sincerely appreciate your business and thanks for shopping at Buya!

Regards,
Tally Mack

New Jersey
1 review
10 helpful votes
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Bait and switch
January 14, 2016

I bought tools from the site. The shipping order listed all of the tools, but I only received part of my order. It also said that the rest would be shipped. When I called and Emailed them they said that the two items where not in the counter offer. I disagree. If it is listed on their letter head then they should have had it.
Buyers be where.

Date of experience: January 14, 2016
Tally M. — BUYA Marketplace Rep
over a year old

Hi Steve P.,

I apologize that you didn't get everything you thought you ordered. Can you please email me the name of the store that you purchased from, along with your order number?

I'd love to try and get this resolved for you.

Tally Mack
tally.mack@buya.com

Louisiana
1 review
11 helpful votes
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Tally tried to get this resolved, BUT BRYANT PAWN SHOP refused to make this situation right.

***DO NOT DO BUSINESS WITH BRYANT PAWN SHOP.***

BUYA.COM should have them removed for not honoring a transaction.

I want to reflect my complete disappointment in a merchant you currently have on your website, BUYA.COM.

BRYANT PAWN SHOP had a silver lot for sale posted FOR 9 MONTHS on your site.

After researching the pricing, I saw that it was a good deal, so I countered with a slightly lower price.

They countered and I accepted the terms and agreed to purchase the item.

I was just notified that all of the sudden, they could not find the item.

I trusted Buya.com to represent the merchants they allow on their site. By doing that, I entrusted my credit card information as well.

I looked at the FAQs portion of your site regarding the sellers responsibilities regarding what they can and cannot do.

Nowhere does it say they cant just drop my purchase based on the fact that they cant find it.

At the VERY least, I would expect a comparable item of equal value and expenses to be offered.

I searched your site for a good deal and found one. Bryant noticed that their margins were not right so they cancelled my order.

I hope to hear from you regarding this order.

I am brand new to your site and Id like to think you have your customers best interest at heart.

Thanks

Date of experience: October 15, 2015
Nebraska
1 review
8 helpful votes
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I thought I purchased an item and much to my surprise when I got home there was an email here pasted."We regret to notify you but your order was canceled by the store. You can see the order details below.
Canceled items:" That tills you nothing so I called them at:*******259 where I was informed "oh that was a mistake "we don't ship" I said back to her the order clearly states Item Price: $14.99
Shipping & Handling: $5.90
Sales Tax: $0.00
Total: $20.89
She replayed back to me "oh that is our mistake... We try to catch these things but sometimes"... That is why I am here so unless you want to drive across the country to pick something up Be advised ***FORGET Buya.com. Or fraud ya.com Now the period of time my money sets in there bank before they send it back they make interest. I am going to inform pay pal as well!

After I see your response below...
All I can say is yadi-yadi-ya Tally ho!
If you don't ship don't say you do!
That is scamming money for a minute isn't it?!
Hope you enjoyed the 60 sec ride! That's all you get

Date of experience: August 25, 2015
Tally M. — BUYA Marketplace Rep
over a year old

Hi Vince,

I'm sorry to hear that your experience with Buya was less than optimal.

Buya is a marketplace that puts buyers in touch with sellers. We leave it up to our sellers to decide whether they want to ship or do local pickup. A lot of our sellers are very small mom & pop shops with very limited resources and shipping isn't feasible. However, 95%+ of our items are available for shipment. We label each item as "In-Store Pickup Only" if the seller has opted out of shipping.

Again, I apologize you didn't have a great experience with Buya.

California
2 reviews
1 helpful vote
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Had a bad experience with a vendor that works with Buys and wrote a negative review, I want to say the problem was resolved when she contacted me and toe outcome definitey made up for my initial bad experience. I would recommend Buya because they advocate for buyers with the vendors! Thanks again Tally

Date of experience: May 11, 2015
Tally M. — BUYA Marketplace Rep
over a year old

Hi Laurie,

Thank you for your feedback!

My name is Tally Mack and I'm from Buya. Buya is a marketplace that puts buyers in touch with sellers.

I'd love to get the name of the store that you purchased from and follow up to make sure that they are following Buya policies and procedures.

You can either respond on here or shoot me an email at tally.mack@buya.com.

Thanks again for your feedback and please let me know if you experience any other difficulties!

Michigan
1 review
13 helpful votes
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Still waiting replay
April 28, 2015

I bough an item las friday im still waiting for the responce and shipping confirmation i send twice an email to the store and im still waiting im specting the worst

Date of experience: April 28, 2015
Nevada
1 review
1 helpful vote
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I have purchased over 20 items, but one of the most important purchase I made was a Lalique Vase. $48k retail. $22k on Ebay. $8k on Buya.

I stumble on deals like this all the time. Buya is like Ebay 15 years ago. The sellers are green horns as well. So be patient. But the deals are worth it. Buya Support is very helpful when needed. Most of the merchants 100%.

I like the scavenge hunt. The treasures are all over this site.

Date of experience: April 25, 2015
Tally M. — BUYA Marketplace Rep
over a year old

Hi Alan,

Thanks for the great feedback!

Happy shopping :)

Nevada
1 review
8 helpful votes
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BUYA is marketplace for secondhand stores including pawnshop, buy & sell, and consignment stores. All of the merchandise on this site is vetted through the local police department stores before they are placed on this website.

All merchadise is guaranteed. PayPal is default payment gateway and therefor you are insured at PayPal limits.

Date of experience: October 21, 2014
California
2 reviews
11 helpful votes
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Buyer be aware: they do sell the fake items

Seller be aware: they don't sell for your items.

They have their own people.

They are a little bit slow on replying the message too.

Sometimes never reply.

Date of experience: August 18, 2014
Tally M. — BUYA Marketplace Rep
over a year old

Hi Toan T.,

Thank you for your feedback.

Buya is a marketplace for customers that use our POS (Bravo Store Systems) and shoppers. We have a strict policy against merchants selling fake or counterfeit items, and I encourage you to report those sellers.

If you would like to sell some of your stuff, we have the Buya Trading Exchange. Note that your items will not actually be posted for sale to Buya. Rather, a merchant will be notified that you would like to sell something. The merchant may contact you and buy, loan, or trade the item listed. For more information on that, click here - http://www.buya.com/Home/TradingExchangeInfo

Your feedback is very helpful, and we will continue to train the stores that wish to sell on Buya. I encourage you to reach out to me directly if you have additional questions or concerns at tally@buya.com.

Always here to help,
Tally M.

From the business

Buya - Buy and sell electronics, collectibles fashion apparel, phones, tools, coins, jewelry, cameras and everything else. Online marketplace and direct channel for small retail merchants and everyone else.


buya.com
Las Vegas, Nevada, United States