• BUYA Marketplace

BUYA Marketplace

Write a Review

Overview

BUYA Marketplace has a rating of 2.2 stars from 55 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BUYA Marketplace most frequently mention pawn shop, and customer service problems. BUYA Marketplace ranks 624th among Marketplace sites.

  • Service
    15
  • Value
    14
  • Shipping
    14
  • Returns
    13
  • Quality
    14
8
See all photos
How would you rate BUYA Marketplace?
Top Positive Review

“A great place for great deals... if you know what you are doing”

Zaxley N.
7/9/21

I see a lot of folks giving Buya a bad rap, but they are blaming the platform for the merchants using it. I have never had a bad experience on Buya, but then I have paid attention to who I am buying from. Make sure that the seller has mostly positive feedback, a good return policy, and ask questions prior to purchase. Asking the seller a question can show you what kind of customer service experience you might have.

Top Critical Review

“Buya nor some of the stores listed are okay.”

Samson M.
6/13/17

I don't like a site that doesn't let you browse things without shoving a "sign up now" message in my face. You literally can't look at this site without signing up. Second, don't buy from the store FAST & EASY PAWN. They list items up for sale, saying available for shipping, but when I placed my order for a microwave they had the order was cancelled the next day claiming "cannot ship." Should have thought of that before listing it up with a shipping fee. Now the listing is back up with new text reading "in store only." Waste of my time.

Reviews (55)

Rating

Timeframe

Other

Reviews that mention popular keywords

pawn shops (5) customer service (4)
Thumbnail of user marck64
Florida
1 review
3 helpful votes
  • Send Message
February 12th, 2020

Tool purchased states "Very good condition". Upon receipt tool was found to be not in very good condition, but was in poor condition with damage to the sole plate excessive soiling, build up of saw dust and much staining and marring of tool motor housing.

Thumbnail of user lisac397
Minnesota
1 review
7 helpful votes
  • Send Message
March 7th, 2018

I ordered thru Buya from a store called American Pawn #3 out of Baton Rouge. Item took nearly 2 weeks to arrive. Was shipped a week after I ordered it. Their website said items ship 1~3 days. No response to emails. That got my BP raised. However, the item arrived and was better than described so I guess Ill let the small stuff go. But I would be extra cautious in the future. ALSO, use a credit card when payingyoull be protected when you file a claim should you need to. Good luck to all

Tip for consumers:
Be cautious

Service
Value
Shipping
Returns
Quality
Thumbnail of user gregi19
Oregon
1 review
5 helpful votes
  • Send Message
January 8th, 2018

I purchased a Nikon D5000 SLR camera that the listing claimed had a built-in flash. It doesn't--it only has a flash mount. Despite buya.com's supposed policy of 7-day returns from its sellers this listing stated "no returns" (therefore no way to initiate a return online). But it is significantly NOT as described and both the seller and buya.com are not responding in a timely or effective fashion. I now had to open a dispute through Paypal (I WILL get my money back!). I really, really should have paid attention to the mostly poor reviews of buya.com. Live & learn I guess...

Thumbnail of user leroyt22
Nebraska
1 review
3 helpful votes
  • Send Message
February 11th, 2019

Seller offer a make offer on an item he had listed to sell for $29.99. I made an offer of $25.00. He made a counter offer of $29.98 and stated this was the best he could do. I thanked him for wasting my time.

Thumbnail of user alans63
Nevada
1 review
1 helpful vote
  • Send Message
April 25th, 2015

I have purchased over 20 items, but one of the most important purchase I made was a Lalique Vase. $48k retail. $22k on Ebay. $8k on Buya.

I stumble on deals like this all the time. Buya is like Ebay 15 years ago. The sellers are green horns as well. So be patient. But the deals are worth it. Buya Support is very helpful when needed. Most of the merchants 100%.

I like the scavenge hunt. The treasures are all over this site.

Thumbnail of user tallym
Tally M. – BUYA Marketplace Rep

Hi Alan,

Thanks for the great feedback!

Happy shopping :)

Thumbnail of user garyw584
Texas
1 review
8 helpful votes
  • Send Message
June 5th, 2020

Worst service I have ever seen. Bunch of pawn shops with zero customer service. Will never answer any issues or points... do yourself a favor and stay away

Thumbnail of user fionaf10
Nevada
4 reviews
3 helpful votes
  • Send Message
November 22nd, 2016

Great site, super easy to navigate, lot's of product and all at a reasonable price. Some stores even allow you to make an offer! I am planning on doing all my holiday shopping on this site for sure!

Thumbnail of user authorizeddu
Texas
1 review
1 helpful vote
  • Send Message
August 11th, 2021
Verified purchase

I was trying buya.com for the first time. I was very disappointed that an item listed as "like new", was cancelled after 4 days the order was placed and the money was charged. Because according to the it was defective. How in the heel did they list it as new then? Definatelly save yourself a headache and disappintment. DO NOT BUY OR EVEN GIVE YOUR INFO TO THOSE PEOPLE. You''l get diarrhea afterwards. Too bad theres not a negative star to give them.

Tip for consumers:
DO NOT BUY FROM THESE PEOPLE.

Products used:
none sent

Service
Value
Shipping
Returns
Quality
Thumbnail of user brettm101
Maine
1 review
8 helpful votes
  • Send Message
May 21st, 2019

I purchased two M18 Milwaukee 2v batteries and neither work. I will not purchase anything else through Buya as their is no protection from fraud or avenue to push for a refund.

Thumbnail of user wyatts28
Arizona
1 review
6 helpful votes
  • Send Message
December 3rd, 2019

I bought a ESP Eclipse off of this website for $800. Turns out It was a fake and most of the pawn shops on don't allow returns. This is a terrible site don't use it please.

Thumbnail of user brittanyj32
Alabama
1 review
11 helpful votes
  • Send Message
August 30th, 2017

I ordered my PS3 Slim from Buya Marketplace I got my product but the $#*! didn't even work! They sale broken $#*!! Every time I turned the system on it would shut right back off! Then when I did get it to cut on it wouldn't even show on my TV plus the controller was faulty as well! AAA Ultimate Pawn is awful! I mean the worst! DO NOT SHOP WITH THESE PEOPLE!

Thumbnail of user yankyw
New York
1 review
10 helpful votes
  • Send Message
July 21st, 2017

I ordered a GPS from a seller with a good rating, but i never got the item.

And they are not replying, the customer service told me they can't do anything.

Thumbnail of user erics1827
Florida
1 review
0 helpful votes
  • Send Message
May 8th, 2021

The crap they sell can be bought in china for 95% less money and it still aint worth buying i got a pressure washer hose had a hole in it and the motor just quit

Service
Value
Shipping
Returns
Quality
Thumbnail of user vincentb48
Nebraska
1 review
8 helpful votes
  • Send Message
August 25th, 2015

I thought I purchased an item and much to my surprise when I got home there was an email here pasted."We regret to notify you but your order was canceled by the store. You can see the order details below.
Canceled items:" That tills you nothing so I called them at:*******259 where I was informed "oh that was a mistake "we don't ship" I said back to her the order clearly states Item Price: $14.99
Shipping & Handling: $5.90
Sales Tax: $0.00
Total: $20.89
She replayed back to me "oh that is our mistake... We try to catch these things but sometimes"... That is why I am here so unless you want to drive across the country to pick something up Be advised ***FORGET Buya.com. Or fraud ya.com Now the period of time my money sets in there bank before they send it back they make interest. I am going to inform pay pal as well!

After I see your response below...
All I can say is yadi-yadi-ya Tally ho!
If you don't ship don't say you do!
That is scamming money for a minute isn't it?!
Hope you enjoyed the 60 sec ride! That's all you get

Thumbnail of user tallym
Tally M. – BUYA Marketplace Rep

Hi Vince,

I'm sorry to hear that your experience with Buya was less than optimal.

Buya is a marketplace that puts buyers in touch with sellers. We leave it up to our sellers to decide whether they want to ship or do local pickup. A lot of our sellers are very small mom & pop shops with very limited resources and shipping isn't feasible. However, 95%+ of our items are available for shipment. We label each item as "In-Store Pickup Only" if the seller has opted out of shipping.

Again, I apologize you didn't have a great experience with Buya.

Thumbnail of user kingkorg56
Georgia
1 review
1 helpful vote
  • Send Message
June 25th, 2023

I FOUND A YAMAHA KEYBOARD THAT WAS LISTED BY A PAWN SHOP, GOLD PAWN FROM WV. I PAID WITH PAYPAL AND RECEIVED A TRACKING NUMBER FROM UPS. THE TRACKING NUMBER SHOW THE PACKAGE GOING TO RANCHO CUCAMONGA, CA. MY LOCATION IS IN NORTH CAROLINA. STILL WAITING FOR UPS AND PAYPAL TO RECEIVE A REFUND

Thumbnail of user raulc14
North Carolina
1 review
13 helpful votes
  • Send Message
April 28th, 2015

I bough an item las friday im still waiting for the responce and shipping confirmation i send twice an email to the store and im still waiting im specting the worst

Thumbnail of user barneyj8
Virginia
1 review
4 helpful votes
  • Send Message
March 13th, 2017

This website is so reliable, and everything I order always comes in perfect condition. Plus the prices are so cheap.

Thumbnail of user douglass135
Nevada
1 review
4 helpful votes
  • Send Message
July 3rd, 2018

I made a purchased after a week I received a notice the item I had purchased was misspriced, then I had to called to four different times to get my refund

Thumbnail of user tahoem
California
1 review
4 helpful votes
  • Send Message
December 3rd, 2016

I bought an item from one of the merchents that sell on the market place. It came in great condition and was a perfect purchase :)

Thumbnail of user jeffa978
California
1 review
3 helpful votes
  • Send Message
January 7th, 2023
Verified purchase

I purchased a car amp and it needs to be repaired and missed a rca nut. They are not helping to have it returned or refunded

Tip for consumers:
dont use this company or trust that the item is in perfect working condition.

Products used:
mmats 2000.1 amp

Service
Value
Shipping
Returns
Quality
Thumbnail of user shawnd28
Texas
1 review
11 helpful votes
  • Send Message
October 15th, 2015

Tally tried to get this resolved, BUT BRYANT PAWN SHOP refused to make this situation right.

***DO NOT DO BUSINESS WITH BRYANT PAWN SHOP.***

BUYA.COM should have them removed for not honoring a transaction.

I want to reflect my complete disappointment in a merchant you currently have on your website, BUYA.COM.

BRYANT PAWN SHOP had a silver lot for sale posted FOR 9 MONTHS on your site.

After researching the pricing, I saw that it was a good deal, so I countered with a slightly lower price.

They countered and I accepted the terms and agreed to purchase the item.

I was just notified that all of the sudden, they could not find the item.

I trusted Buya.com to represent the merchants they allow on their site. By doing that, I entrusted my credit card information as well.

I looked at the FAQs portion of your site regarding the sellers responsibilities regarding what they can and cannot do.

Nowhere does it say they cant just drop my purchase based on the fact that they cant find it.

At the VERY least, I would expect a comparable item of equal value and expenses to be offered.

I searched your site for a good deal and found one. Bryant noticed that their margins were not right so they cancelled my order.

I hope to hear from you regarding this order.

I am brand new to your site and Id like to think you have your customers best interest at heart.

Thanks

Thumbnail of user sheilag25
Michigan
1 review
5 helpful votes
  • Send Message
March 14th, 2017

Bought a beautiful panda ring. Fit perfectly. Very happy with the service and shipping! Thanks for the detailed picture and description!

Thumbnail of user ericc158
Texas
3 reviews
16 helpful votes
  • Send Message
December 23rd, 2017

I've purchased 4 external hard drives from Buya and each was Like-New at an excellent price. I'll probably get all my future hard drives from Buya :)

Thumbnail of user terryd236
New York
1 review
2 helpful votes
  • Send Message
February 19th, 2020

They are fair value of any items. Customer friendly and considerate when buying, selling or pawning.

Thumbnail of user gorusacorp
Florida
1 review
0 helpful votes
  • Send Message
September 4th, 2023
Verified purchase

The product description does not match what was delivered. The refund cost money they didnt refund. Do not recomment!

Products used:
Laptop

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buya - Buy and sell electronics, collectibles fashion apparel, phones, tools, coins, jewelry, cameras and everything else. Online marketplace and direct channel for small retail merchants and everyone else.

Company Representative

Thumbnail of user tallym
Tally M.

How do I know I can trust these reviews about BUYA Marketplace?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about BUYA Marketplace?