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Buyback Boss has a rating of 3.6 stars from 123 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Buyback Boss most frequently mention customer service, and great experience. Buyback Boss ranks 5th among Sell Cell Phone sites.
This company responds to reviews on average within 4 days
Casey was so responsive every time I wrote an email. As soon as package arrived within a few days I got my full quoted money without questions. They even were nice enough to extend it a few days when I asked with time. Thank you!
I sold them a total of 4 phones, in two separate orders, 2 each. The first order they tried to talk me down $210 less and said the flawless iPhone 14 pro I sent in had dents and scratches and it definitely did not. They sent me photos and it looked like dust on the phone. I was unhappy so they gave me $190 of it back. Now the other two I sent they are telling me the conditions are not the way I described and offered the next tier down for each device, even though listed on their website the prices for those tiers were much higher. I do not suggest this company they hope you will just take less.
I sold them a total of 4 phones, in two separate orders, 2 each. The first order they tried to talk me down $210 less and said the flawless iPhone 14 pro I sent in had dents and scratches and it definitely did not. They sent me photos and it looked like dust on the phone. I was unhappy so they gave me $190 of it back. Now the other two I sent they are telling me the conditions are not the way I described and offered the next tier down for each device, even though listed on their website the prices for those tiers were much higher. I do not suggest this company they hope you will just take less.
Tip for consumers:
No
Products used:
Buying back my phones
Casey was so responsive every time I wrote an email. As soon as package arrived within a few days I got my full quoted money without questions. They even were nice enough to extend it a few days when I asked with time. Thank you!
I was treated fairly and honestly. I appreciate that. I was shocked at the initial notification that my device had some issues, and asked them to please personally review for accuracy. They came back and said that all was good and gave me the payment I desired. I am glad that they are honest and pay what they say (which is higher than the rest, by the way). I have used them before and will continue to do so. I have also used other services that helped me to declutter my top drawer and they are never to be used again by me because they lie cheat and steal. Its BUYBACKBOSS from now on for me
Hi Warren H.,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
I have had good experiences trading in phones and tablets, everything goes smoothly and quickly. You can't ask for anymore than that and I will use then in the future if I have something to trade in.
Hi Jay B.,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
On the website, it Says get paid fast for your phone 3 to 5 days. I sent two photos to them. They received them last Monday. Today is Wednesday. It's been well over a week. I was offered a certain amount on both phones. They came back with the counter offer. One of the phones had a little scratch on the corner so they only want to give half of what they tell you. The other phone they said was locked, which is not true. I've had multiple carriers on the phone. It's a rip off they want you to send them your phone promising you this money and once they get it you're mercy now. This is your warning do not do it
SCAM. SELLER BEWARE. I sent my mint condition iPad Pro to them after getting a reasonable quote and they then offered a much lower price upon inspection, claiming the screen was scratched. Expecting such a scam was a possibility, I photographed the iPad in detail before sending and can verify it was in perfect condition, which also makes sense because I used it very lightly, at home, and babied it, for less than a year. Then, when I declined their offer and requested they send the iPad back, they sent it back WITHOUT all the accessories and Apple box I sent the iPad in. So, they stole my box and accessories, reducing resale value, and scratched my iPad. They refuse to make restitution and I will be taking them to small claims court. AVOID. SCAM.
Hi Ronald,
I can assure you that our evaluations are honest and fair. We are a small business of about 25 people and not only would damaging a customer's device be unethical, it would not benefit us as a business because the device would then be considered to be of a much lower value. Damaging devices would also put us out of business on reputation alone as a quick search online will show that we have served hundreds of satisfied customers.
The scratching we identified was light but can be seen at about arm's length under direct office lighting which is why we graded your devices into average condition. The frame of your device is in flawless condition and the scratching cannot be felt to the touch. Your device has clearly been well cared for and we did not mean to cause any ill-will with our evaluation. If you would like to provide us with the photos you described, I would be happy to take a look to see if there is anything we can do to improve your experience with us.
As mentioned in our emails, please note that any accessories sent with the device are recycled responsibly upon receipt of the order. This detail can be found on our FAQ page.
We are unable to send these back to you and are really sorry to hear about your dissatisfaction. In the interest of your satisfaction, we were happy offer a replacement payment of $25 that we sent through your preferred payment method as it seems like the detail about accessories was missed when placing your order with us. Again, we are very sorry for the misunderstanding and do not wish for you to feel that you are at a loss. Please let me know how if there is anything else I can do to improve your experience with us.
Thank you!
Casey at Buyback Boss
Michael was great to deal with and handled my sale as if we were old friends. I'll be back next year‼
Hi Cannon T.,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
The process to sell my iPad Pro was very easy with simple instructions. I sent the iPad back with included mailing label and it was processed within about 10 days. Payment was exactly the same as what was quoted and delivered easily through PayPal. Very easy to work with Buyback Boss and I would do it again. Recommended!
Hi Christian P.,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Good communication. Gave me more money than originally quoted
Hi Rod R.,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Was promised $171 on line for my iPhone X Verizon 256GB which was in excellent condition. I sent it to them in the original box with the brand new earphones. Once they received it, they stated the battery was bad (I had never experienced a problem with the battery) and offered me $40! When I told them I wanted my phone back in the exact condition I sent it, I was told that they no longer had the original box and new earphones. They essentially held my phone hostage. What BS! After much back and forth, I was able to get them to pay me $100. I will never do business with them again and I would not recommend them to anyone. Notice all the bad reviews and how they have an "explanation" for all of them. Seller beware!
Sent in a fully functioning flawless looking iPhone 11 Pro Max, which was quoted at $330. After their scam of a review they only offered $80 because of some vibration noise that didn't exist when I had the phone.
* Buyback Boss attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
If i could give ZERO STARS i would. I have never worked with such a poor buyback company. They did not even give me 25% of their estimated buyback cost and I turned in completely top quality, top condition products. They made up a completely fictional problems that cannot be backed up. I could've sold these for more online then they offered me. I will never use this company again, absolutely the worst. A scam.
This "business" is a total scam and fraud. They will provide you with nice estimated value and upon receiving your phone they will find some non-existent issues. Then you will receive email offering to pay you $0. I guess they think is funny. Stay away from this fraudsters.
I'm disappointed. I requested my phone back. They claimed large scratches before sent in j had from and back replaced. I was offered much more online but I went with the original quote. Sorry but I can get almost double.
I was offered $139 for my iPhone SE and when they got it they told me it would be 5 to 7 days before they even got to it to check it out because they were behind because they were getting 600 phones a day. The website said I would receive my money within five business days. They offered me $80 because they said there was scratches on my phone which I have pictures of that. There was none when I sent it off. After several days of going back-and-forth they finally came up to $140. It took three more days for them to process my payment. Processing my payment through another company took another two days so all in all it took almost 2 1/2 to 3 weeks for me to get my payment. This place did not do anything they claim online, and it took forever for me to get my money I would never ever use them again.
Tip for consumers:
The process took a lot longer than was quoted from the beginning of the process. They tried to lowball me saying that there was scratches on my phone that were not there when I sent the phone off. They finally came up on the price after I asked them to send the phone back to me. it took over two weeks for me to get paid for something. They said I would get paid within five business days after they receive the order.
Products used:
They bought a used iPhone SE from me.
Extremely helpful support team that responds immediately to questions. Good trade in value compared other places I've checked out. After three trade ins, I trust their service and will keep coming back.
I've sold previous phones back to manufactures and other top buy backs sites and Buyback Boss has been the best so far. Great customer service. Constant updates the entire process. Highest amount I've ever gotten on a phone. Would highly recommend them and will use them again.
Sent a phone in like new condition. They got it and said the screen had deep scratches in it. No no no way! Only wanted to give 1/2 of what was offered. IPhone XR. I am so upset right now! I also packed it real well.
Tip for consumers:
Crooks!!
Hi Tim,
Thank you for taking the time to leave a review and I'm sorry to read the feedback provided. I can assure you that our evaluations are honest and accurate. Our priority is to give the most value for your item and provide a clear process so you know what to expect. I can also assure you that we do not change or modify any customer items. That would be unethical and we do not operate that way.
In the order placement process, you choose the condition that best fits your device. You selected the "Flawless" condition for your device, when you selected the "Flawless" condition the requirements are listed for you to review. One of the requirements is for the device to be completely free of any flaws or scratching. This is because future customers looking to purchase a Flawless condition device will review their item with a keen eye to ensure they received a mint condition item. In order to maintain the integrity of our Flawless condition for all customers, the item must truly be free of any flaws. However, we did find that your device had signs of wear on the screen which we provided pictures and videos of for your review. We also offered to send your device back to you free of charge if you were not satisfied with our offer as guaranteed on our website. You had elected to have your order returned to you and we are happy to arrange for that for you.
Please feel free to contact us at support@buybackboss.com for any future orders. We would be happy to personally place your next order with you so we can ensure there are no surprises in your experience.
Thank you,
Casey at Buyback Boss
Giving one star but should be zero. Was quoted $638 trade in on my iPhone 12 Pro. When it was received the revised quote was half that as buybackboss claims extensive scratching that was barely visible in the pic they sent me. Definitely a bait and switch as they quote the most and revise the offer once they have your phone and assume you just want to finish the transaction. It's been 5 days since they low balled me and they still have not sent payment.
I have sold phones else where and recommend trying any other service to buy used electronics. They obviously take advantage of people and use sketchy practices to offer the most and pay the least.
Tip for consumers:
Don’t use buybackboss. They make a high offer to get you to ship your phone and then actually pay you half when they get it.
Products used:
They bought my used iPhone for much less than they quoted
Hi William,
I am up to speed on the order details! The device in the order you are reviewing is an iPhone 12 Pro. The device condition the order was described to be was the “Good” condition, meaning the device was fully functional and could have signs of use with no major cosmetic damage. When your device completed testing by our expert operations team, the device was found to be “Fair” condition. Our “Fair” condition is for fully functional devices that have signs of heavy use such as deep and excessive scratches, dents, or scuffs and screen scratches that are deep enough to be felt. Your device has signs of heavy use in the form of deep and excessive scratches on the front glass. The scratches were also deep enough to be felt during our testing process and were prominent enough throughout the screen to still be visible while the screen was on. We were able to send clear photos of this wear with the screen both off and on to you during the order process.
I’m sorry to hear your feedback, however we do not operate under a bait and switch mentality and did not force you to accept the tested device’s offer. Once your order was tested, we emailed you the testing results and asked how you would like to proceed with your order. You voiced your feedback in your response and we immediately offered to have your device sent back free of charge if you were not satisfied. You still elected to proceed with payment and provided feedback of another offer you received from AT&T. Because you provided new information of another offer, we wanted to be absolutely sure you didn’t want your item returned to pursue the AT&T offer and asked you to verify how you wanted to proceed once more so we could ensure the order closed at your choice. Once you confirmed, we sent payment to you the same day.
We find our customers usually describe their device’s perfectly and no re-quote is necessary! If an offer is ever lower or higher, it is always communicated to the customer for approval as we believe in fair prices for the devices we receive. Please feel free to reach out on any future orders for help on condition selection. We are happy to walk through placing an order to ensure the appropriate condition is selected so there are no re-quotes necessary.
- Brittany at Buyback Boss
They get your device and then offer you $10 when they first offered $111. Very dishonest company. They said after 10days I had a ghost image in my phone which I did not. And then came back to me with a $10 offer... please don't use this service. Walmart offered 50. Should have done went that route
Tip for consumers:
Do not use buyback boss
Products used:
None
Hi Amanda,
I'm sorry to hear your feedback. We work hard to ensure every customer leaves with an awesome experience! I can assure you we operate with 100% transparency and honesty.
You placed an order with us to sell a Samsung Galaxy Note 8 Factory Unlocked 64GB “Mint” device.
Your device was received and tested by our operations team. During testing we discovered the device had ghost image and was locked to the Sprint network. Ghost image is an issue that happens gradually over time and the most common screens displayed are what get burned into the LCD.
Due to the ghost image, the device’s condition was updated to “Broken” using the condition guidelines listed on our site. We contacted you with the device report and adjusted offer. We also offered to send a photo of the ghost image present on the device, however you didn’t opt for one.
You let us know you did not want to proceed with the offer and we were happy to send your device back free of charge.
If you have any questions, please let us know by emailing us at support@buybackboss.com.
Thank you,
Brittany at Buyback Boss
It's a bait and switch scam. They tell you one price upfront and then you send your phone in and they say the battery is less than 80%. They will offer your phone back, but who knows what they have done to it. I have sold phones to similar companies without an issue. Stay far away from this group.
Hi Deb,
Thank you for taking the time to leave a review and I'm sorry to read the feedback provided. I can assure we are do not operate as a "bait and switch" business. It's our priority to give the most value for your item and to provide a clear process so you know what to expect. I can also assure you that we do not make any changes or modifications to any customer items. That would be unethical and we do not operate that way.
In the order placement process, you choose the condition that best fits your device. You selected the "Flawless" condition for your device, when you selected the "Flawless" condition the requirements are listed for you to review. One of the requirements is for the device to have above 80 percent in battery health with no Service alert in the Settings application. Since your device had a lower than 80 percent battery health and a Service indicator (we sent photos over of your device so you could see what we were experiencing), your item fell under the "Faulty" condition. We communicated this information to you and offered to send your item back free of charge if your did not want to proceed. You elected to sell the item at the adjusted offer.
Please feel free to contact us at support@buybackboss.com for any future orders. We would be happy to personally place your next order with you so we can ensure there are no surprises in your experience.
Thank you,
Brittany at Buyback Boss
I have been very impressed with buyback boss and would highly recommend. The communication through your the process is incredible. Every person I have ever spoken, emailed or chatted with has gone above and beyond to deliver great service!
Felt the company "low-balled" me at time of settlement. However they did provide the purchase funds quickly once I accepted their offer. I would advise future selling clients to fully document their phone's condition and the advertised purchase price prior to shipping their phone off.
* Buyback Boss attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
They make it very easy with their return shipping - and while I would've liked more for my cell phone, they certainly did not lowball me. It was a fair price. Also, received the check in a timely manner, which I appreciated.
The estimate provided to the customer during the online assessment is very high but you end up getting a lot less than the online estimate. I know that we are selling used phones but at least online assessment could show lower estimates.
Hi Sri vibhav,
Thank you for your review! It looks like you placed your order for two "Mint" iPhone XR devices. Through the order process you have the ability to review all conditions available and the corresponding offers. We encourage you to read through each to see how the conditions differ and so you can get an idea of the different price points for each condition category. I'm sorry if this was missed in the order process!
Additionally, our "Mint" condition does require the device to be in a like new condition with no noticeable wear. It looks like both devices were tested in "Fair" condition due to deep scratching. Thanks for choosing to work with us, if you have any questions at all please reach out to support@buybackboss.com.
Thank you!
Brittany at Buyback Boss
Gain trust and grow your business with customer reviews.
We purchase broken, used, and brand new iPhones at the most competitive prices on the web. Shipping is 100 percent free. Any questions? Feel free to call or email us, a real human will respond to you immediately!
Hi Christian A.,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team