• Buyback Boss

Buyback Boss

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Overview

Buyback Boss has a rating of 3.6 stars from 123 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Buyback Boss most frequently mention customer service, and great experience. Buyback Boss ranks 5th among Sell Cell Phone sites.

  • Service
    35
  • Value
    32
  • Shipping
    29
  • Returns
    21
  • Quality
    25

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 42.9%
Positive
6
Neutral
0
Negative
8
14
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How would you rate Buyback Boss?
Top Positive Review

“Excellent!”

Christian A.
10/9/24

Casey was so responsive every time I wrote an email. As soon as package arrived within a few days I got my full quoted money without questions. They even were nice enough to extend it a few days when I asked with time. Thank you!

Top Critical Review

“They offer you an amount, than try to negotiate once they receive it”

Alex L.
10/25/24

I sold them a total of 4 phones, in two separate orders, 2 each. The first order they tried to talk me down $210 less and said the flawless iPhone 14 pro I sent in had dents and scratches and it definitely did not. They sent me photos and it looked like dust on the phone. I was unhappy so they gave me $190 of it back. Now the other two I sent they are telling me the conditions are not the way I described and offered the next tier down for each device, even though listed on their website the prices for those tiers were much higher. I do not suggest this company they hope you will just take less.

Reviews (123)

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customer service (16)
Thumbnail of user hannahh267
Washington
1 review
3 helpful votes
  • Send Message
June 24th, 2021

Good if you are desperate for cash quickly, but like others have said they are unreasonable about how they classify the condition of your phone. Mine was brand new I had used it for a couple of weeks, it had never even left my apartment and had no marks still had the box and everything and they knocked down my original offer.

They also don't have a direct deposit option so you have to use paypal and get a hefty fee or wait several weeks for a snail mail check.

If I had a couple more weeks it would be worth it to just sell it myself on craigslist or OfferUp. Probably won't use again if I'm in a hurry. They did have a quick turnaround of less than a week from mailing to payout.

Service
Value
Shipping
Quality
Thumbnail of user steves2643
Texas
1 review
4 helpful votes
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March 10th, 2022
Verified purchase

Chose this company because their offer was slightly higher than the competition. Sent in a phone that was in near perfect condition. After the phone arrived they sent me photos of a phone with heavy deep scratches in the glass. Not my phone! They dropped my offer by $30 and said I could take the new offer or they could ship back my phone with these scratches... Total scam. It seems this company is outbidding competitors and then undercutting people when the phone arrives. Do not use this company. I have 3 other phones to switch out and will never use them again.

Thumbnail of user jackw114
Jack W. – Buyback Boss Rep

Hi Steve,

I assure you we are not a scam. I could not identify your order based on your review. Solely off of the contents of your review, it sounds like your order was placed under our "Mint" or "Good" condition. The "Mint" condition requires the device to be flawless with absolutely no wear on the device. The "Good" condition requires the device to have light use with no heavy or deep wear.

Again, based off of this review, it sounds like we tested the device as falling under our "Fair" condition, which is for devices that are fully functional but show heavy or deep wear on the device. We are more than happy to send photos of the device to show what we are seeing on the device and only photograph devices that belong to each order. We have no interest in operating unethically and oftentimes issue our customer's original offers as payment. Our entire process is listed under the "How it works" page on our site which talks about each step all the way through to payment.

If you have any questions, please let us know by emailing us at support@buybackboss.com.

Thank you,
Brittany at Buyback Boss

Thumbnail of user faithnj321
South Carolina
1 review
3 helpful votes
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October 16th, 2023

Buybackboss can't be trusted. I sent in my iPhone 8 Plus (flawless) they sent me a picture of a scratched up phone claiming to be mine. Saying they can only offer $59.00. Stupid people, I took pictures and a video of my phone before sending it in and clearly the comparison shows it's not my phone. My screen didn't have any scratches. The picture they sent the phone had dust on it and the screen was jacked up. Don't trust this company

Tip for consumers:
They can’t be trusted

Service
Thumbnail of user al13337
Michigan
3 reviews
7 helpful votes
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February 25th, 2022
Verified purchase

I sent in my iPhone 12 Pro weeks ago. The staff immediately got in touch with and responded to my emails multiple times throughout the day so it thought it was a legitimate business. The second the said they sent my payment, Radio silence. I was told my check would be 3-5 days and It's been 3 weeks and I'm out $600 that I was promised and I can't even get my phone back. I have sent multiple emails and called and received no responses back.

Service
Value
Shipping
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Quality
Thumbnail of user jackw114
Jack W. – Buyback Boss Rep

Hi Denise,

We spoke and resolved your missing check in February 2022, but I wanted to leave an update here for anyone reading through. When searching your email, we only receive the order email testing results and a second email chain I started with you in addition to our automated order updates. I then searched our spam folder to see if your messages landed there, we had one of your emails land in spam. We marked your email as non-spam for future contact, so sorry for the one email that landed in spam. We followed up with you a total of 3 times to ensure you received the initial check we mailed to you in February. We did not hear back and checked to see that the check was cashed. Since the check was cashed this indicated to us that you received your payment okay.

If you have any questions, please feel free to email our team at support@buybackboss.com.

Thank you,
Brittany at Buyback Boss

Thumbnail of user alisonb440
Pennsylvania
1 review
1 helpful vote
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June 3rd, 2022
Verified purchase

I had a nearly new phone that was an elderly family member's, and she suddenly passed away. I needed help learning how to contact the carrier to unlock it. Customer service helped me and the same representative kept checking in with me to update me and let me know the progress they were making in processing my phone. In the end, I was paid more than the amount I was initially quoted. Very satisfied and highly recommend!

Thumbnail of user stever1488
Colorado
1 review
0 helpful votes
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July 11th, 2022
Verified purchase

Tried 3 different sites and pretty much same experience on all. Price quoted online, sent in phone after evaluation price dropped and choice offered to accept or return of phone. Took a few emails to confirm acceptance of offer. Only site I accepted and only accepted because phone was pretty much just parts phone. After all the hoops and time involved probably just be throwing any others away.

Thumbnail of user jackw114
Jack W. – Buyback Boss Rep

Hi Steve,

I'm sorry to read this feedback! It appears the device sent in was placed under our "Damaged" condition category, however the device we received had an LCD defect and a cracked back glass. Because of this LCD defect, it fell under our "Broken" condition which caused a $2 deduction to the overall price we could offer. It sounds like this may have been the reason for the similar experiences with other sites.

We'd really like to prevent any devices from getting thrown away, so please feel free to discuss any future devices with us so we can ensure the price you are quoted is what you expect. We'd be happy to answer any questions for you!

Thank you,
Brittany at Buyback Boss

Thumbnail of user karlm271
Michigan
1 review
0 helpful votes
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July 8th, 2022
Verified purchase

Phones were in great shape but apparently they had "scratches" which both phones had always had protective glass screens and protective cases on at all times. They price was cut in half because of it and i didn't want to deal with the hassle of them returning it which I am sure is exactly why they pull that crap with ppl.

Thumbnail of user jackw114
Jack W. – Buyback Boss Rep

Hi Karl,

I'm sorry to hear this review feedback! I can assure you all of our testing results are true to the condition we receive every order in. I reviewed your order details and see the only reason for a reduced offer was due to the condition categories. It appears you placed an order for two devices in "Good" condition, however upon testing the order we found deep scratching on both devices which caused them to move into the "Fair" condition. Deep scratching is categorized as scratches you can feel when running your fingernail across them in our testing process. We also remove all screen protectors and accessories when testing each device for accurate grading. If in the future you would like to use us again (which we would love!), please feel free to contact us for any one on one discussion of your devices before placing your order so we can get you paid sooner with no changes in price.

Thank you,
Brittany at Buyback Boss

Thumbnail of user mirandag96
Nebraska
1 review
2 helpful votes
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September 22nd, 2022

I sent my tab they offered me 130$ for. They said it was locked even though I had reset it and a bunch of back and forth so I ended up having to send my password and just for them to say it was in good condition and offer me $0 lol then asked if I wanted to have it back or donate it. I said I wanted it back and it's been over a month and I got nothing. They had made the offer knowing what tablet it was and said it was in good condition. Right after that someone managed to hack my accounts which has never happened to me before. Wonder who did that. This company is a scam. Literally. My tablets exact modle number that I looked up when getting the quote was on there. I literally followed their exact instructions.

Tip for consumers:
Do not send anything to this company

* Buyback Boss attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
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Quality
Thumbnail of user jackw114
Jack W. – Buyback Boss Rep

Hi Miranda,

I wanted to reach out because I believe you left a couple of reviews and I followed up with them along with a separate email directly to you.

First off, I can assure you we didn't utilize any passwords or hack into any accounts. The device you sent in had a Samsung account still on the device which locked it and prevented us and any user from testing the device. The credential you sent to remove your Samsung account was used on the physical device you sent in to sell and we only used it to remove the Samsung account only. In no way would we misuse or reopen any credential provided.

Additionally, it appears the device sent in was not the model indicated in your order which is why the offer fell to $0. The device you sent in is not actually a device we purchase so we offered to recycle the item or get it sent back.

Your item was shipped and delivered back to you. If you have any questions, please let me know.

Thank you,
Brittany at Buyback Boss

Thumbnail of user jamieg617
Michigan
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

Buyback Boss makes selling your old devices simple. Fill out a form, get a label and a few days later you get paid. Great customer service and a liaison to assist through the process really set them apart from the competition.

Thumbnail of user jerretg
New York
1 review
2 helpful votes
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March 3rd, 2023
Verified purchase

I sent in my phone based on the original offer. They then "inspected" my phone and told me it was worth a third of the price. I had them send it back and it came back without the SIM card. They stole the SIM card! There is no way to contact them. Only an email address.

Tip for consumers:
There's no contact information other than email. There's no way to confirm your not getting hustled. I did.

Products used:
They were to buy my old iPhone. Instead they pulled back their offer and stole my SIM card.

Service
Returns
Quality
Thumbnail of user jackw114
Jack W. – Buyback Boss Rep

Hi Jerret,

I assure you we are not a scam and did not steal a SIM card from you. Listed in our FAQ page is a question regarding what happens to accessories and any items sent with an order. The answer listed is that they will be recycled and under no circumstance will they be returned (as we have recycled them). SIM cards are luckily free from your carrier should you need one.

We can be reached at support@buybackboss.com and are open Monday through Friday 9am-5pm Pacific time. During our business hours, you will receive a timely response.

Thank you!
Brittany at Buyback Boss

Thumbnail of user joen898
Wisconsin
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

Selling my used phone to Buyback Boss was a hassle-free process. As soon as I signed up for the service, a representative from Buyback Boss reached out to me via email, offering assistance if needed. However, I found the process to be quite straightforward and did not require any help. The pricing offered by Buyback Boss was very competitive, and I received a good price for my phone. I highly recommend Buyback Boss for their smooth and easy trade-in process, competitive pricing, and helpful customer service.

Service
Shipping
Thumbnail of user gabrielleh4
California
1 review
1 helpful vote
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September 20th, 2016

I was a first time user and was nervous but as soon as they contacted me regarding my phone the process was smooth sailing. I would definitely recommend them over any other service. Their customer service is great and it's a pain free process. Thanks!

Thumbnail of user ryanb38
North Carolina
1 review
2 helpful votes
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February 21st, 2013

I really liked this site. It took me a while trying to compares sites where I could sell my iPhone, and I ended up going here. Overall, it was really good with getting a quick quote and fast shipping/payment.

Thumbnail of user markw2909
Illinois
1 review
1 helpful vote
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June 8th, 2022
Verified purchase

I sent in two iPhones, listing them as "good" condition. When they received the phones, they upgraded one to "mint" and increased their payout accordingly. Their handling was thorough, taking the time they had estimated -- and of course I'm very pleased with the outcome!

Thumbnail of user floral23
Michigan
2 reviews
2 helpful votes
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November 24th, 2022
Verified purchase

When I qualified my iPhone I describe it like good condition. I hit a box yo send it there do I didn't have to pay anything and after they received and check the phone they told me my phone was in mint condition and I received even more than anticipated! Very happy. Besides there was always someone checking about the process.

Thumbnail of user jillz83
Maryland
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

Buyback Boss is definitely someone I would continue working with! Always a great experience. Customer service, attention to detail are on par and they are always in touch with you throughout the whole process. This is someone I would also seek and work with. Very friendly! Kudos!

Thumbnail of user wenz12
Minnesota
1 review
3 helpful votes
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September 28th, 2022
Verified purchase

I sent my phone to buyback boss. I put the phone covered with foam in a cardboard box, then I wrapped the box with extra foam and put them in another shipping box. I did a drop test 4 feet from the ground before the box was full sealed. And there was no damage to the phone and the box. But Buyback boss did not pay me. They said the phone is damaged. It is a scam. Do sell anything buyback boss, especially when you have a good phone. They will say your phone is damaged. It is a SCAM

Service
Value
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Returns
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Thumbnail of user jackw114
Jack W. – Buyback Boss Rep

Hi Wen,

I’m sorry to hear this feedback, however I can assure you we are not a scam.

Upon receiving an order, we unpack it and immediately place all devices into protective padded sleeves with your order label. From here we test the order for completion. Your order was tested and we emailed over the testing results. The testing results stated we received a Samsung Galaxy Note 10 Plus under the “Damaged” condition due to a cracked back glass and screen separation. We included an updated offer price with the tested results to reflect the “Damaged” condition. After you received the testing results, you asked for your order to be sent back free of charge. We shipped your order back free of charge right away. The testing results only report what we receive and the condition we receive each item in from the mail carrier. If your item was not damaged prior to shipping, unfortunately it sounds like this happened during transit to us.

If you have any questions, please feel free to send any over to support@buybackboss.com.

Thank you,
Brittany at Buyback Boss

Thumbnail of user carylf10
Virginia
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

I bought a new iPad and wanted to sell my old one. I shopped around online and Buyback Boss offered the best deal. I contacted them and they agreed to buy my iPad. They emailed me a shipping label and within a few days of their receiving my iPad, I received a check for the agreed upon amount. Could not have been any simpler.

Thumbnail of user mikes2935
New Jersey
1 review
2 helpful votes
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March 22nd, 2021
Verified purchase

They will tell you they will give you one amount, then reduce it after they keep it for three weeks without paying you. When you tell them no send it back they scratch the screen and send it back to you! DO NOT Send them your phone

Products used:
Iphone buyback

Service
Value
Shipping
Returns
Quality
Thumbnail of user hollya20
Iowa
1 review
1 helpful vote
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January 12th, 2017

"I am thoroughly impressed with my experience using Buyback Boss to sell an old cell phone. I am very careful working with online business and began the selling process by researching companies and asking questions. As if the positive reviews I found online weren't enough, the CEO of Buyback Boss took the time to personally answer my questions. The process continued smoothly as I sent in my device using their trackable shipping label, received confirmation of delivery, and the order was completed. My check, for the total amount promised, arrived just a few short days after. I would highly recommend Buyback Boss to anyone looking to sell phones or iPads; you will find unparalleled customer service and a top-notch business."

Thumbnail of user bernadettea99
New Jersey
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

I have tried other trade-in services, but I keep coming back to Buyback boss. They are fair with their analysis and they pay above the quoted price when the trade-in item warrants more. Will continue to choose Buyback boss over the others.

Thumbnail of user clintonl55
Georgia
1 review
0 helpful votes
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September 26th, 2022
Verified purchase

I was very excited to sell my phone to buy back boss. They gave me a better deal for my phone than the other competitors. I would encourage anyone who wants more money for their device to let buy back boss be the one. Five stars

Thumbnail of user melissad62
South Carolina
1 review
0 helpful votes
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September 22nd, 2016

I had never used a site like Buyback Boss before, however I had broken my iPhone 6 and it was just laying around. So I decided to research what I could do with it. After looking at several sites similar to Buyback Boss, I decided to go with them. The process was fast, easy and the customer service was phenomenal! My check for my phone arrived just as they said it would! Next broken phone is going to them!

Thumbnail of user shawne179
Virginia
1 review
0 helpful votes
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June 10th, 2022
Verified purchase

I've dealt with Buyback Boss on a number of occasions. I feel that I was dealt with fairly. Several times I was sent more money than originally estimated. I will continue to contact Buyback Boss as needed in the future.

Thumbnail of user randyw621
Florida
1 review
1 helpful vote
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October 23rd, 2022
Verified purchase

They baited me with a high buy back price only to tell me after they received it they were going to lower the price due to imperfections. I'd understand it if it weren't still in the factory box and never used or opened. Doesn't make any sense.

Thumbnail of user jackw114
Jack W. – Buyback Boss Rep

Hi Randy,

I’m sorry to hear this feedback but can respond to your concerns! First off, I can assure you we do not operate under a bait and switch mentality. It appears you placed an order to sell a device in “Mint” condition where the offer was $292 + a bonus code. When placing an order on our site, the “Mint” condition is described to be a cosmetically flawless device with no noticeable wear. Upon receipt of the order, we found the device had noticeable wear in the form of a blemish on the back housing near the camera and at the charge port. Because of this, the device fit our “Good” condition where the offer was $270 + a bonus code and this is what we communicated to you via email with an updated offer. We stand by the conditions listed on our site and by offering fair prices for all conditions.

I’m sorry this order was not satisfactory but we’d be happy to work with you directly in the future for an improved experience! Please feel free to reach out with any questions.

Thank you,
Brittany at Buyback Boss

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From the business

We purchase broken, used, and brand new iPhones at the most competitive prices on the web. Shipping is 100 percent free. Any questions? Feel free to call or email us, a real human will respond to you immediately!

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Thumbnail of user jackw114
Jack W.
Typically responds within 4 days

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