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Buyback Boss has a rating of 3.6 stars from 123 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Buyback Boss most frequently mention customer service, and great experience. Buyback Boss ranks 5th among Sell Cell Phone sites.
This company responds to reviews on average within 4 days
Casey was so responsive every time I wrote an email. As soon as package arrived within a few days I got my full quoted money without questions. They even were nice enough to extend it a few days when I asked with time. Thank you!
I sold them a total of 4 phones, in two separate orders, 2 each. The first order they tried to talk me down $210 less and said the flawless iPhone 14 pro I sent in had dents and scratches and it definitely did not. They sent me photos and it looked like dust on the phone. I was unhappy so they gave me $190 of it back. Now the other two I sent they are telling me the conditions are not the way I described and offered the next tier down for each device, even though listed on their website the prices for those tiers were much higher. I do not suggest this company they hope you will just take less.
They did as they told me. Got me the money for what they quoted me for and a lot more than gazelle. Go with these guys. And the customer service was great!
I think the pricing is fair and direct. The customer service and tracking of the order is exceptional. The staff is very knowledgeable and helpful and available.
I sold them a Verizon galaxy 5g Phone I sent them a original box with accessories when they changed the price I requested it be shipped back to me they sent me someone else's phone and it was a t mobile phone no original box or accessories I got someone else's phone I filed a complaint with the better business burea on this matter they scam you all the way around don't sell your phone to them
Tip for consumers:
Don't sell to this company they rip you off
I DO NOT RECOMMEND!
I shopped the sites and chose BuyBackBoss based on the offer they quoted. I received an email many days later that the value was drastically reduced. I reshopped based on the condition they graded it and sent the link as they asked me to so they could match it.
I even contacted the other company to ensure I was giving an accurate description of my Iphone 7 - 128GB. Their issue was the battery life - 78%. The competition did not devalue the phone unless it was below 50%.
They responded after I did exactly as they asked and was denied based on their explanation of: "Unfortunately, their standards are different than ours, so since we do deduct for poor batteries (anything below 80% according to Apple standards) we are not able to match to their "Good" pricing."
Why have a guarantee of price matching if you are going to change your policy in mid transaction? I checked their site for the conditions of the price match and could not find any "qualifiers" concerning who they will match.
What a waste of time and aggravation.
I DO NOT RECOMMEND!
Tip for consumers:
User beware!
Products used:
Attempted to sell a used Iphone.
Hi Casey,
I sent a response to your email and I wanted to respond here for anyone reading through.
I’m sorry to hear this feedback.
Your order was placed as a “Good” condition iPhone 7. The “Good” condition’s battery health requirement listed in our quoting process is an 80% battery health with no service indicators. Unfortunately, the device didn’t meet the battery health requirements, and we sent you the device’s testing results with our updated offer. You opted to have the device sent back and mentioned other higher offers from competitors.
We offered to price match as a courtesy during the order to help get you a higher payout as you had mentioned the other competitors.
I can assure you we offered the price match with the full intention of paying a higher price if the price match was comparing the same device condition requirements. Since their battery health requirement was not the same and therefore not comparing the same device condition requirements, we were unable to price match the offer.
Thank you again for your feedback on the order, our team will take it into account to improve the process. Your order is on its way back to you as you requested, free of charge.
If you have questions or concerns, please don't hesitate to let us know.
Thank you,
Brittany at Buyback Boss
I was pleasantly surprised, they paid more than most services offered, payment was fast, I'll be using these guys in the future
Complete rubbish! Quoted me £85, now saying problem with the screen and price now £13. Waste of my time!
Hi there,
Unfortunately we are unable to identify or validate your order based on the information provided. Additionally we operate in US with US currency.
Thank you,
Brittany at Buyback Boss
I sent in my iPhone 15 Pro Max, which they quoted online as $757 for Good condition. My phone had spent its entire life in a case and the battery health was at 90%. I took pictures before sending it in and wrapped it up securely in the manufacturers box. A week after the phone had been delivered I reached out as I had not heard anything. They stated that it had arrived and that they would inspect the phone within 10 business days of delivery. 11 business days go by and I don't hear anything so I reach out again. They respond that they need my IMEI number because they can't find my phone. After providing, they said they found it and will have it inspected right away. Another 2 days go by and I don't hear anything. I reach out again and am told someone will reach out with my estimate. I then receive an email that my phone has heavy scratching on the screen and they are reducing the offer to $455 ($300 less than original quote). They provided no pictures of the scratching in their first email. I respond back with pictures of the phone clearly showing that no scratches were present the day the phone was sent out. I tell them to send me my phone back. Another 2 days goes by and someone from another company, GadgetGone, responds back and now offers $520. In this email they do provide pictures of the phone. They claim they did not scratch my phone purposely to reduce the payout. I request my phone back.
I believe that both Buyback Boss and GadgetGone are quoting high payouts but as soon as you send it to them, they offer significantly lower payouts. Additionally, since phone value is highest right before or after a new iPhone has been released their slow response times and losing my device reduced its value. I am waiting for my phone to be shipped back to me so I can inspect it and consider what action to take next. Luckily I documented my phone's condition with a lot of pictures before sending it to them.
Products used:
None. I asked for my phone to be sent back to me
Turned in phone in excellent condition and once received by company said screen had issues. Totally false
Hi Debbie,
Thanks for your review and I’m sorry to your feedback. I reviewed the order details and follow up email chain to see what happened with your order.
It looks like you placed your order with a device listed under our "Mint" condition category. This condition category is for fully functional devices with no LCD defects such as LCD burns. During testing is was discovered that your device did had severe LCD burns (also known as ghost image) is the reason for the reduction on the offer amount. This defect is listed in our quoting process when placing an order on our site. We were able to send photos of the LCD burns for clarification on the issue, to which you responded with a screenshot you took on the device itself. The screenshot you took is a digital image of the current display on your phone rather than the physical LCD screen itself. Hopefully I was able to address any concerns, if you have any further questions, please let us know at support@buybackboss.com.
Thank you,
Brittany at Buyback Boss
My check had been delayed but I recieved excellent follow up with a reissued check and customer service stayed in contact the entire time
I've used these guys a few times now and have always had a great experience and received the best price for 2-3 year old iPhones. Highly recommended.
Found Buy Back Boss through Google search. The offer was a few bucks more than other competitors and the process was very easy.
I spent time sending the old phone off for what I was told was a $128 payment. After waiting 2 weeks, I am told they will only pay $12,90% less(
Tip for consumers:
go elsewhere
Products used:
Cell Phone
Hi Marty,
I am unable to identify your order details based on the review. We do provide each order's testing results via email after an order is processed. This is where you will find all details regarding a device's condition and any reasons for a price difference if there are any. We test and review every device based off of our online condition guidelines. In the future, if you have any questions regarding the order or would like it sent back free of charge just let us know and we'll be happy to assist.
Thank you,
Brittany at Buyback Boss
Everything went exactly as described. Customer service was excellent! I am so thankful for the quality of service that I received.
Happy with my experience with Buy Back Boss. I received the best price for my phone and was kept updated throughout the whole process.
This transaction went pretty good great communication great people will definitely deal with again keep up the good work
The process was very easy and I received my money very quickly. This was the first time I sold a phone online and I will do it again!
Tip for consumers:
I would recommend Buyback Boss
Products used:
I sold back a cell phone for a good amount. Buyback Boss was great!
Sold my iPhone to them, great experience. Very easy to work with them. They notified my every stage.
They offered high trade-in value for my old iPhone and paid promptly. Would definitely do business with them again!
I was originally quoted 1 amount but paid much less in the end. Potential reductions and reasons why should've been provided prior to buyback.
Hi Denise,
I'm sorry to hear about this feedback! I reviewed the order details to get up to speed on what happened with your order and address your concerns.
It looks like you placed your order with a device listed under our "Mint" condition category. This condition category is for fully functional devices with no LCD defects such as an aftermarket screen. During testing is was discovered that your device did have an aftermarket screen and this is the reason for the reduction on the offer amount. This defect is listed in our quoting process when placing an order on our site and this was also listed in the testing results email we sent to you with the new offer. Hopefully I was able to address any concerns but if you have any further questions, please let us know at support@buybackboss.com.
Thank you,
Brittany at Buyback Boss
They were incredibly fast and it was a... buybackboss.com Thanks for existing. Your service is out of this world.
I initially encountered what I felt to be a lack of customer service and support. BUT MAN, WAS I WRONG! After Emailing the company with my concerns, I was contacted by their support team who not only addressed my concerns in a very professional, non condescending manner, but they also reimbursed me for the entire amount of money I was originally quoted and expected!
I HIGHLY RECOMMEND THIS COMPANY AND IF YOU HAVE ISSUES, GIVE THEM A CHANCE, THEY WILL TAKE CARE OF YOU!
THIS PLACE IS A SCAM! They received my device and now won't send send me my funds or respond to any messages!
Tip for consumers:
That the customer service is very poor!!
Products used:
Sold my old phone
* Buyback Boss attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Good condition, as expected but Battery life could be a little better. Battery health at 86%.
Great fast and honest. Will sell more to them. Easy to work with.
Gain trust and grow your business with customer reviews.
We purchase broken, used, and brand new iPhones at the most competitive prices on the web. Shipping is 100 percent free. Any questions? Feel free to call or email us, a real human will respond to you immediately!
Hi David,
I know we spoke via email but I wanted to respond here.
It looks like your order was originally placed as a Brand New Samsung S21 Plus 5G Verizon device. The Brand New condition requires the device to be fully sealed from the outside of the box with the device unused. Upon testing the device, we discovered we actually received a Good Samsung S21 5G Verizon device. There are two differences in what the order stated and what we received, this is due to the device not being a Brand New sealed and unused device along with the device model being an S21 not an S21 Plus. Because of these differences, the offer was adjusted to fit the appropriate device details.
We did get your device sent back free of charge as you had requested. We did send the appropriate device back to you and your device is still a Verizon device. The device states T-Mobile in Settings and in the power up screen because we test devices with a T-Mobile SIM card to perform a test call. Your device is Verizon, Settings and the power up screen will always show the last SIM card that was inserted in the device. Once you put your Verizon SIM card in, it will update accordingly in your Settings and power up screen. Sorry for the confusion there. If you would like to confirm this, you can check your IMEI number (found in settings) of the device we sent back with your carrier you can do so.
As far as any accessories or boxes sent with the device, these items are responsibly recycled when unpacking the order. There is no way for us to ship these back to you as they have been responsibly recycled. This policy is listed on our site in the FAQ section.
If you have any questions, please let us know!
Thank you,
Buyback Boss