When I looked at my cable bill and found out I was charged for my modem a rental fee I figure might as well purchase my own and within five months it would be already paid off so I went for the later and it was the best decision I made it works awesome and best of all I own it.
They advertise modems at good price, after you order they send your the ones they have, not necessary the one you order, when you send e mail to tell them that you got the wrong one, they tell you it will work, and argue with you that you don not know, and they will teach you modems, I called credit card to get a credit, they challenge me that I will lose the claim and money, also in their web they try to force you to order the product they have, STAY AWAY FROM THEM IF YOU DO NOT WANT TO BE RIPPED OFF?
My mistake for not researching this company before making a purchase. The modem I bought was NOT listed as "refurbished" anywhere on the item page that I could see. I cancelled my order via email moments after making it then learning that it was a refurbished model. The order status was "awaiting fulfillment" when I sent the message. I also called and got a male human being who told me that he would cancel the order. I never received notice that the cancellation had been made so sent another email. I was told that by making the purchase I agreed to their cancellation policy. I tried to get onto their website to see the cancellation policy by trying to open an account (doing that produced an "incorrect captcha" message... there was NO captcha) and resetting a password (there is no "reset password" link on the sign in page). Really frustrating experience. I finally learned that there is a $10 cancellation fee... for an item awaiting fulfillment? Not the best customer service... or marketing... or accessible website... or...
It was delivered a day ahead of schedule and worked perfectly, in great shape. I am happy in regards to the service and the status of the modem.
I really like my new router, it works fine and also provide the speed that I need at home. Hope, it will continue like that. I also happy with buyyourownmodem.com.
Instead of paying monthly rent to comcast, decided to buy Arries 1682. I am glad i bought this. I could setup with in 5 mins and up and running. Wifi co erage in my 4500; sq ft is fantastic.
Thank you so much for modem. Fast delivery and easy install. Now I don't have any rental fees and very satisfied with the modem. Wish i had found your company site ealier. Thank you
I was really pleased with the price of this router. It arrived faster than expected. Great site to shop on.
I had purchased SB6183 SURFboard Fast Comcast Modem online from Buyyourownmodem. Very Compatible and easy with the most ISPs, SB6183 enables channel bonding of up to 16 downstream channels and four upstream channels, which provide download speeds up to 686 Mbps.
I bought a modem to give as a gift. I received it with multiple cosmetic defects to the point it was embarrassing to gift. Sure it may have "worked" but it looked terrible and wasn't even Verizon. I asked for a return or exchange and, because it "worked" I could return but would be charged a 20% restocking fee, pay the return shipping, AND be charged the original shipping THAT I ALREADY PAID TO HAVE IT SHIPPED (I paid for expedited and received it late by the way)! I asked to speak to a manager and was denied. They were EXTREMELY RUDE to me. I am disgusted and posting my review everywhere I can.
Overview
Buy Your Own Modem has a rating of 4 stars from 164 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Buy Your Own Modem most frequently mention good condition, rental fees and tech support. Buy Your Own Modem ranks 5th among Computer sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Very sorry to hear that you weren't able to read the items description page as this item is listed for $200 from Verizon as a brand new unit as we list it at $70 in refurbished condition with a 1 year warranty and do list that it may have some cosmetic issues but is fully functional. This is one of our top selling item as our customers love the savings they get on this modem as it saves them over $130! However, you confirmed that you needed a nice looking unit to give as a gift which in that case perhaps the $200 unit would have been what would have worked better for your situation but it doesn't change that we sent you exactly what was listed to be sent to you and can't be responsible if it doesn't make the perfect gift option and you are not purchasing it for your own needs and use. So naturally we would not exchange the unit that was listed as refurbished for you with a brand new one as that was not a reasonable request. We provide an affordable option for our customers with a great warranty so that they can't lose money buying from us vs forking out $200 for a cosmetically nicer looking unit or lease modem. So yes, because we sent you what was listed and you confirm it very well probably worked but wanted a new looking unit for $130 less than what they are priced at so we would charge you a restocking fee in the event of a return. We are sorry that you don't like this and that a manager was not able to change this policy for you but can assure you that why we may be straightforward we certainly were not rude to you regardless of you wanting to talk to as many people as you could to try and give you a different answer. Please, please, please perform the due diligence before making purchases online going forward and read what you are buying as there were notices all over that could have prevented this letting you know this was a refurbished unit and as such may have some cosmetic flaws as we feel this review is extremely unfair given the expectation does not fit the offer nor the price offered.
Luckily we have VERY FEW issues like these and have acheived over 95% positive feedback on Amazon and Ebay as a TOP RATED SELLER and have over 3000+ POSITIVE REVIEWS on our own websites while providing a 1 year warranty for our customers! So for those who are able to read the items description page and purchase the right model for their needs then most don't have any issues and we have saved our customers MILLIONS IN LEASE FEES, unfortunately this was not the case in this transaction and we are sorry you were not happy.