Buy Your Own Modem

Very sorry to hear that the item you purchased is not compatible with your provider. We do state in our purchase terms that it is the buyers responsibility to check with their provider BEFORE PURCHASE so that we can prevent such problems as this as it isn't a fun experience for either party when dealing with returns that could have been avoided and I am sorry if this sounds condescending but unfortunately it is true in such cases. Also, we have installed THOUSANDS of units on the Verizon Fios network and would have been happy to assist you just the same if you would have reached out to us before purchase if you weren't sure what to get. However, you have already been given return authorization as we do still allow for returns in accordance with our return policy and so as soon as you are done leaving reviews and make an effort to send the item back then we would be more than happy to get the refund issued accordingly. We have been in business almost 8 years now and have strived to accomplish over 96% positive feedback on Amazon and Ebay as a power seller to go along with over 3000+ positive reviews on our websites so for everyone but the 4% who don't read before they buy I would say our customers have been quite happy with our service. We are sorry it didn't work out and that you aren't happy with the restocking fee terms of our policy but our employees families won't seem to agree to pay for customers mistakes that could have been prevented by simply checking compatibility with their provider before buying.

Very sorry to hear that you are not being honest as it upon further research it looks like you selected our free shipping and passed on our expedited shipping of which the item was delivered with our free shipping time frame of 4-10 days. Also, per our return policy that was provided and accepted by you at time of checkout you were told this would be the shipping time and were also told that returns could take up to 30 days to be processed and so nothing happened that wasn't told to you before you completed checkout. The item was returned in fully functional condition and so per our return policy you were assessed a restocking fee and were never told at any time that you received a full refund so again that is very dishonest that you try and add such false info as everything was handled just as we said it would per our return policy. In reality we don't have this problem very often thank goodness and in fact have THOUSANDS OF POSITIVE REVIEWS on our website, over 95% positive feeback on Amazon, and are a Top rated seller on Ebay with years of taking care of our customers as you can't just "Fake" reviews on these sites but I understand how you would need to say that in order to make it look like you are not the 4% of people who just flat out didn't read what you were buying and then went on a witch hunt after the fact when you found out this was the case.
We certainly try and our best to serve our customers the best we can as is proven by our track record on multiple sites but unfortunatley we can't prevent customers who don't read before they buy and just make assumptions and unfortunatley we are bound to have a few and it makes it tough try and help but the review sites such as this provide a great environment for such to vent instead of take responsibility.

Very sorry for any confusion but unfortunately we don't and never have offered this item as new and in fact right on the items descriptioin page we do list this item to be in refurbished condition, provide a specific definition for such condition, and then also provide an item by item list of what would be included. The majority of our customers love this unit for Comcast but I can see how if you didn't read anything and just assumed it was new in a form that was never listed then you might be disappointed. This despite even being presented with a notice stating that before you can complete checkout please confirm that you have read the items description page word for word as you can't complete checkout from us without acknowledging or accepting such terms so that we can prevent these preventable misunderstanding from happening. Also, as you pointed out we do try our best to try and assist you with Comcat based on our experience and have great success but you wanted to complain rather than follow the instructions we gave you. Also, this is not even a Comcast part number so common sense would tell you that it certainly is not "stolen" from Comcast but unfortunately you fell for what they fed you instead of follow our instructions including calling the executive number we provided for them which could have resolved your problem. Nonetheless, we issued you an RMA and the return was processed and refunded for you in accordance with our return policy. In reality we don't have this problem very often thank goodness and in fact have THOUSANDS OF POSITIVE REVIEWS on our website, over 95% positive feeback on Amazon, and are a Top rated seller on Ebay with years of taking care of our customers as you can't just "Fake" reviews on these sites but I understand how you would need to say that in order to make it look like you are not the 4% of people who just flat out didn't read what you were buying and then went on a witch hunt after the fact when you found out this was the case.
We certainly try and our best to serve our customers the best we can as is proven by our track record on multiple sites but unfortunatley we can't prevent customers who don't read before they buy and just make assumptions and unfortunatley we are bound to have a few and it makes it tough try and help but the review sites such as this provide a great environment for such to vent instead of take responsibility.