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    ByteTag

ByteTag

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Overview

ByteTag has a rating of 3.0 stars from 122 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ByteTag most frequently mention customer service, return policy, and great idea problems. ByteTag ranks 25th among Website Development sites.

  • Service
    94
  • Value
    97
  • Shipping
    100
  • Returns
    56
  • Quality
    97
Positive reviews (last 12 months): 75%
Positive
21
Neutral
1
Negative
6
View ratings trends
66
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How would you rate ByteTag?
Top Positive Review

“ByteTag has my heart!”

Hope D.
6/29/24

I am so happy to share about my amazing experiences with ByteTag. They were so responsive, so helpful, and so easy to work with. I am really happy that I chose ByteTag. When my puppy lost his tag, they sent me a new one for free. And when I forgot to put the discount code in, they refunded my purchase and sent me a new one for free. I can't rave more about this company!

Date of experience: 6/28/24
See positive reviews
Top Critical Review

“Not as good as expected”

Tammy T.
2/21/24

I bought 2 tags to start with.think they were on-sale for $ 10 each. Regular rice was over $20 I got recieved had a little ring to attach to dog collar ring on didn't had to use a key ring. The little ring broke. Tag was lost, contacted byte tag, said they would send me a new one just for shipping. I then bought 2 more for my rescues. After that first problem plastic got scratched and QR wouldnt scan. One got chewed and wouldn't scan, 3 rd one plastic tab broke off. I have have contacted buyers tag about all of this several times. I have yet to receive a response. Don't buy ok product but not super reliable and poor customer service.

Date of experience: 2/21/24
See critical reviews

Reviews (122)

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customer service (32) byte tag (18)
Thumbnail of user cvdc20
New York
1 review
1 helpful vote
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May 1st, 2024

Purchased the tag a year ago
Although it is very difficult for a camera to read the small gold ink QR code, after a few minutes it eventually goes. Did contact me as owner.
The tag, however faded very quickly (QR ink runs off) and now it's not scannable. So it's useless. There is no contact info for customer service on the app.
Don't buy this product.

Products used:
Bytetag

Service
Value
Shipping
Quality

Date of experience: April 30, 2024

Thumbnail of user stazbryan
California
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

Love that I will only need one tag forever! All info can be updated/changed. I *******@bytetag had some shipping issues, they appear to want to rectify those issues and were responsive to my inquiries. Love the concept and the different colors/designs you can get!

Products used:
Dog tag

Service
Value
Shipping
Quality

Date of experience: March 27, 2024

Thumbnail of user whyherdthekitties
New Jersey
1 review
0 helpful votes
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March 29th, 2024

Recently my Australian Shepard was returned to me after escaping his fenced in back yard. He is microchipped but his rescuer praised how easy it was to use his cell phone to scan the tag and find out where my dog belonged. Many people aren't sure how to find a vet or someone that can scan for a microchip. My animals will always wear a Byte Tag! Thank you!

Products used:
pet tags

Service
Value
Shipping
Quality

Date of experience: March 27, 2024

Thumbnail of user ashleynicholewelch
North Carolina
1 review
0 helpful votes
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March 22nd, 2024

These ByteTags are the best invention ever! They really give me peace of mind, especially if my dog ever wanders off. The customer service was awesome too, super responsive and patient with all my questions. 10 gold stars!

Service
Value
Shipping
Returns
Quality

Date of experience: March 20, 2024

Thumbnail of user tiffanylburnham
Colorado
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

I have purchased Bytetags for all of my furbabies, and I love them. I have even purchased them as gifts for friends little furbabies. They are cost effective, reliable, great shipping, easy to use site to enter your contact information, and I won't go to another company for these needs! Highly recommend!

Tip for consumers:
Excellent company! And excellent product!

Products used:
See receipt.

Service
Value
Shipping
Quality

Date of experience: March 27, 2024

Thumbnail of user jeffreym1924
Utah
1 review
0 helpful votes
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March 12th, 2024

These ByteTags give me peace of mind knowing if my dog ever gets lost, I can get them safely back to me! I actually lost my first ByteTag and customer service got back to me so quickly about using the lifetime warranty to get it replaced quickly! Highly recommend :)

Tip for consumers:
The site was super easy to use and ordering was a breeze

Products used:
Beach Silicone ByteTag

Service
Value
Shipping
Returns
Quality

Date of experience: March 11, 2024

Thumbnail of user southerncanines
Tennessee
1 review
0 helpful votes
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March 29th, 2024

I LOVE THESE DOG TAGS!
Where to start when there is so much good to say about this brand and the products and customer service!
1) these tags are super customizable to each pet with all the features and options for details on your dogs needs and preferences if they were to get lost!
2) LOCATION LOCATION LOCATION, is included with these tags! When it's scanned the location is sent to you at no extra cost! Unlike other brands that I've seen and used they like to hide that their location services are extra monthly cost.
3)CUSTOMER SERVICE! We had a problem living in where our email wasn't recognized when signing in, but I was still receiving emails from them. I contacted customer service and in 24 hours. My issue was fixed.
I love that i can add pictures and every detail about my pet to let people know about them if they get lost. I LOVE THIS BRAND!
-Southern K9 Services

Products used:
I purchased 6-8 acrylic bytetags and use them regularly also plan to buy more

Service
Value
Shipping
Returns
Quality

Date of experience: March 27, 2024

Thumbnail of user rtungett
Virginia
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

We have purchased and use several Bytetags as well as given them to others. We love them! So easy to use, easy to update, and they make it easy if or dogs are lost!

Products used:
Bytetags for my dogs

Service
Value
Shipping
Quality

Date of experience: March 27, 2024

Thumbnail of user jimd1634
Tennessee
1 review
0 helpful votes
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March 29th, 2024

Wilson was lost. We thought. He had gone with some hikers on Honey Creek Trail. They called us with info on Byte tag. What a relief!

Products used:
Byte tag

Service
Value
Shipping
Quality

Date of experience: March 28, 2024

Thumbnail of user harleyg45
Illinois
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

We love our Bytetag! As a dog trainer who always has their dog with them it gives me a piece of mind knowing if he ever ran away or was lost I know his tag is on him with all my info! Truly incredible

Date of experience: November 3, 2022

Thumbnail of user makenzien4
Idaho
1 review
1 helpful vote
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January 23rd, 2023
Verified purchase

I love the idea behind this tag. It's nice being able to add multiple phone numbers, addresses, and vet information. They have so many styles, too, that you can pick the one that suits your pet the most!

Tip for consumers:
It is really easy to update the information on the app & website for each tag. You can link multiple tags to a single pet, and there is so many options for information to add , and how much of it you want to keep private.

Products used:
Dog tags

Service
Value
Shipping
Quality

Date of experience: January 22, 2023

Thumbnail of user sonyab252
Tennessee
1 review
7 helpful votes
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January 23rd, 2023

I ordered Bytetag for 2 dogs over Christmas. I opted for the silicone style. They are thick and I could not tear it with my hands. They make no noise when dangling. Dogs have not chewed them or even attempted so far. App worked just as it should. I love that I can add medical information.

Tips to remember: dishonest people exist, this will not protect against someone with bad intent. That does not mean the product is poor. And there is a degree of user error involved when setting up the tags. I found it very simple, but others may not. That also does not mean it's a bad product.

Tip for consumers:
The instructions for using the tag are on the website. It does not include paper instructions with the tag.

Products used:
Silicone tag

Service
Value
Shipping
Quality

Date of experience: January 22, 2023

Thumbnail of user leal193
Texas
1 review
4 helpful votes
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February 11th, 2023
Verified purchase

These are the best dog tags! All of the ones we've used before scratch up where you can't read them. These have a great protective coating that allow anyone who finds our dog or cat to scan the QR code and all of their information pops up- including everything down to vet and rabies information. We tried it out and as soon as my husband scanned my dog's tag, I got the text and email letting me know it had been scanned! Amazing!

Service
Value
Shipping
Quality

Date of experience: February 9, 2023

Thumbnail of user bobbyr224
Colorado
1 review
0 helpful votes
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November 5th, 2022
Verified purchase

I ordered Byte Tag and it arrived quickly. We travel a lot with our dog and now have peace of mind that if he runs off we'll know as soon as someone scans his tag. I like that we can provide multiple addresses and phone numbers for people to contact along with his vet information and whether or not he gets along with other animals. I'm very happy with my purchase.

Products used:
Dog tag

Service
Value
Shipping
Quality

Date of experience: November 4, 2022

Thumbnail of user lindsaeym
Pennsylvania
2 reviews
16 helpful votes
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March 15th, 2022

I've had 5 byte tags now. 3 i purchased and 2 were sent to me from the company. Which was really nice but they still broke. The plastic part breaks and cracks. It happened to all of them. The part with the QR code is just cardboard and then gets wet and ruined. Nice idea but needs made better.

Tip for consumers:
Not a bad idea but poor quality

Products used:
Nothing. All the products i had broke.

Service
Value
Shipping
Returns
Quality

Date of experience: March 15, 2022

Thumbnail of user ashtonw40
Missouri
1 review
0 helpful votes
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January 22nd, 2023
Verified purchase

The only negative thing I have to say is, I'm made I didn't think of this first! Ordering was easy. My tags came in a timely fashion. Setting them up was a breeze. And I legit have less anxiety about my dog getting loose.

Date of experience: January 21, 2023

Thumbnail of user anonymousr1317
California
1 review
1 helpful vote
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August 9th, 2023
Verified purchase

The silicone products are all garbage. They come with QC issues such as damage or holes and the colors are extremely dull compared to what they advertise. I have emailed them numerous times and they never respond. This is a scam company. The packaging was also as shoddy as they come. Do not waste your time.

Service
Value
Shipping
Returns
Quality

Date of experience: August 9, 2023

Thumbnail of user jenaer4
Texas
1 review
2 helpful votes
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January 22nd, 2023
Verified purchase

These tags came quickly after I ordered and was super easy to register. The app is easy to use, and makes me feel better knowing that if my dogs got out, the person who found them would be able to know everything about them in order to care for them until I got there. Definitely recommend!

Tip for consumers:
Make sure your download the app when you buy it, and follow the onscreen directions. Your tag isn’t automatically registered when you buy it, you have to create a profile for your pet for the specific tag.

Products used:
Tags

Service
Value
Shipping
Quality

Date of experience: January 21, 2023

Thumbnail of user conniem915
Minnesota
1 review
1 helpful vote
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July 28th, 2023

I ordered 2 tags. One for my German Shepherd and the other for my rescue dog that weighs 50 pounds. I followed the weight and size info on their site. When they arrived I was shocked at how small they both were. They would not fit either of their collars. I tried to return them and they said they have a no return policy. What a shady company.

Tip for consumers:
They didn’t even try to work with me. If they have a no return policy they should at least make Exchanges for larger sizes. I followed their size and weight chart when ordering.

Products used:
I had tags made at Petco instead.

Date of experience: July 28, 2023

Thumbnail of user mckenziem47
Kentucky
1 review
0 helpful votes
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January 22nd, 2023
Verified purchase

My Byte tag come in a very timely manner! We LOVE it, every aspect of it! This tag gives me a peace of mind when my dog gets loose, when scanning the tag it automatically brings up all our info so that he can get back to us safely.

Service
Value
Shipping
Quality

Date of experience: January 21, 2023

Thumbnail of user kimj747
New York
1 review
1 helpful vote
  • Send Message
January 22nd, 2023
Verified purchase

I've had no issues with my Bytetag and have found it's the perfect thing to use for my therapy dog. I don't necessarily want the people we interact with to be able to see our address or phone number so this has been great. I have them for all of my dogs now and they have held up well. I didn't have any issues with shipping or setting up multiple accounts.

Service
Value
Shipping
Quality

Date of experience: January 21, 2023

Thumbnail of user cw769
Virginia
1 review
0 helpful votes
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January 6th, 2024

Purchased and paid for two byte tags, never received them. Emailed and tried to contact customer service, no response after the intial one that said it takes 4-6 weeks. It has been much longer than 4-6 weeks and no response.

Tip for consumers:
don't waste your money-items never received.

Products used:
horrible experience. items never received

Service
Value
Shipping
Returns
Quality

Date of experience: January 6, 2024

Thumbnail of user folksya
VI
1 review
3 helpful votes
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April 11th, 2023
Verified purchase

I throw these tags on my Horses and dogs, absolutely love it. I've had some trouble securing them to my crazy dog but that's no fault of the company. The tags have stayed on all 3 of my horses no issue. Two are actively working, going down trail, wrangling cattle, rolling, going to the beach, all without loosing the tags! One horse is loose in over 100 acers of bush land complete with barbwire and it looks just as good as when I bought it. Both my orders have come quick and look exactly as expected. Such a nice size, can't wait for more colors and to get one to stay on my crazy farm dog! My house dog is digging it and I can't even express how content I am knowing my animals have these tags on. Anytime they're loose or lost someone can simply scan the tag for my number or know the animal is right where they belong. Love being able to update/change info at will with so many details and even pictures. Silicon or hard plastic options, package is great. Just so happy.

Products used:
10 tags! 7 Silicone and 3 Plastic

Value
Shipping
Quality

Date of experience: April 10, 2023

Thumbnail of user bobl976
New Jersey
1 review
6 helpful votes
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May 19th, 2023

I purchased 3 of these for my dogs. The rubber ripped away in a very short time (weeks) I contacted the company and offered a replacement if I wanted but made it clear there would only be 1 replacement; once that one broke, their warranty was over. I asked if the product was improved, and they said no it would be the same rubber material. It is definitely a product design flaw, and that makes this product useless.

Date of experience: May 19, 2023

Thumbnail of user alexiss459
Virginia
1 review
24 helpful votes
  • Send Message
July 5th, 2022
Verified purchase

When I received my byetag, it did not work. It appears as though the QR code was never activated. Therefore, when scanned, it gave an error message - thereby rendering the product completely useless. I contacted customer service multiple times over MONTHS. I received one email asking for a photo of the tag, after that, silence. I could not get the issue resolved, could not initiate a return, could not speak to anyone. I ended up having to challenge the purchase with my credit card company, who refunded me. This is such a scam and waste of money! DON'T buy it!

Tip for consumers:
Don’t!

Products used:
Two byetag dog tags

Service
Value
Shipping
Returns
Quality

Date of experience: July 5, 2022

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