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    ByteTag

ByteTag

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Overview

ByteTag has a rating of 3.0 stars from 122 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ByteTag most frequently mention customer service, return policy, and great idea problems. ByteTag ranks 25th among Website Development sites.

  • Service
    94
  • Value
    97
  • Shipping
    100
  • Returns
    56
  • Quality
    97
Positive reviews (last 12 months): 75%
Positive
21
Neutral
1
Negative
6
View ratings trends
66
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How would you rate ByteTag?
Top Positive Review

“ByteTag has my heart!”

Hope D.
6/29/24

I am so happy to share about my amazing experiences with ByteTag. They were so responsive, so helpful, and so easy to work with. I am really happy that I chose ByteTag. When my puppy lost his tag, they sent me a new one for free. And when I forgot to put the discount code in, they refunded my purchase and sent me a new one for free. I can't rave more about this company!

Date of experience: 6/28/24
See positive reviews
Top Critical Review

“Not as good as expected”

Tammy T.
2/21/24

I bought 2 tags to start with.think they were on-sale for $ 10 each. Regular rice was over $20 I got recieved had a little ring to attach to dog collar ring on didn't had to use a key ring. The little ring broke. Tag was lost, contacted byte tag, said they would send me a new one just for shipping. I then bought 2 more for my rescues. After that first problem plastic got scratched and QR wouldnt scan. One got chewed and wouldn't scan, 3 rd one plastic tab broke off. I have have contacted buyers tag about all of this several times. I have yet to receive a response. Don't buy ok product but not super reliable and poor customer service.

Date of experience: 2/21/24
See critical reviews

Reviews (122)

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customer service (32) byte tag (18)
Thumbnail of user lesliek18
Illinois
2 reviews
4 helpful votes
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August 15th, 2023

I bought 2 Bytetags. Really wanted to love these tags but I'm left super disappointed. The concept is great but the tag itself is just useless. The QR code is so small that it takes a long time to maneuver the camera just right so it scans the code. You can't scan the code with the collar on and it's still difficult to do off. Huge waste of money. I do not recommend.

Service
Value
Shipping
Returns
Quality

Date of experience: August 15, 2023

Thumbnail of user amandae975
Washington
1 review
0 helpful votes
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January 22nd, 2023
Verified purchase

I received my bytetags and love them! They are light weight, durable, and unlike the metal tags - alert me if my dog is lost while giving the person who finds my baby everything they need to help them get home- including vet if they are hurt!

Products used:
Dog tags

Service
Value
Shipping
Quality

Date of experience: January 21, 2023

Thumbnail of user leslieb835
Connecticut
1 review
15 helpful votes
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June 7th, 2022
Verified purchase

I love the idea of this tag. The data management, the ease of use, but it is not that sturdy. I bought one and it broke within 2 weeks. I contacted customer service and they immediately responded and replaced it. The problem is the next one also broke within 2 weeks. Customer service has disappeared. I have contacted them no less than 6 times with absolutely NO REPONSE. When they had responded so well to the first incident, I bought a second tag for my other dog, it also broke within 2 weeks and have gotten no response. What a frustrating experience. And the fact that they don't respond has lost my business.

Tip for consumers:
There is no customer service phone line. You can only submit issues via email which is very easily ignored.

Products used:
Byte Tag Woof Pack

Date of experience: June 7, 2022

Thumbnail of user db1121
New Mexico
1 review
1 helpful vote
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June 22nd, 2023
Verified purchase

Got an email confirming purchase. Got an email with pre-shipment info. This was 3weeks ago. No email responses to shipping inquiries. Lots of solicitation emails from them clutter my inbox.
I called the number on my card transaction and they hung up on me.
Call them: *******480

Service
Shipping

Date of experience: June 22, 2023

Thumbnail of user dinab165
New York
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

As a breeder of Australian Shepherds for thirty years, it's important to give new owners tools to help them reunite wth theie dofwith their dog if they ever get separated. Wea have microhipped routinely nd find the byte tab to be the perfect companion tool

Products used:
Silicone bytetag

Service
Value
Shipping
Quality

Date of experience: January 22, 2023

Thumbnail of user proudtykes
Connecticut
1 review
0 helpful votes
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October 25th, 2023

I ordered what I thought were 2 for 1 but that is only if you add 2 to the cart at checkout. They have no return policy! What kind of business doesn't have a return policy?!?! Tags are really small, even the large. Crappola business.

Date of experience: October 25, 2023

Thumbnail of user monicap45
Kentucky
3 reviews
3 helpful votes
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February 1st, 2023
Verified purchase

Very excited not to have to worry about losing a list pet because when found they weren't taken to a vet to have a chip scanned or not having an Id. Any issues you have the company responds and resolves the problem in the best possible way and quickly.

Tip for consumers:
Be patient as they are changing shipping carriers so that shipping is faster.

Products used:
3 tags

Service
Value
Shipping
Quality

Date of experience: February 1, 2023

Thumbnail of user jilla393
Missouri
1 review
11 helpful votes
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May 3rd, 2022

I was never able to successfully upload dogs photo, she was at my daughter's across town and I tested, but not able to access anything that would show me her location, and when daughter tried to notify me, she got a successful message, but I got nothing. Customer service is non existent. I am pitching this POS

Service
Value
Shipping
Returns
Quality

Date of experience: May 3, 2022

Thumbnail of user kathleend1424
Illinois
1 review
5 helpful votes
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January 5th, 2023

Customer service was horrible and not helpful in delayed delivery. Product was not delivered when it was supposed to be and company told me to reach out to shipper to find out time frame. Product is cheaply made and not durable to last over time. Very disappointed in purchase and embarrassed to give as a gift.

Date of experience: January 5, 2023

Thumbnail of user trwiggy123
California
1 review
0 helpful votes
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June 5th, 2023

ByteTag is a new pet tag that has a QR code and link on it, when someone scans your pet's ByteTag, they'll open your pet's profile.You can customize your pet's profile by adding contact information, home addresses, health information, behavior information, provider information, and even a quick bio about your pet. ByteTag is also perfect for military families and people who move a lot, since you can update your pet's tag information and no longer have to buy a new tag every time you move to a new location.Every ByteTag comes with a lifetime warranty, so if your pet happens to break the tag, you can easily get a free replacement.Get 15% off your ByteTag purchase when you use my discount code "FLAME".

Tip for consumers:
They have a great reputation.

Products used:
The silicone ByteTag

Service
Value
Shipping
Returns
Quality

Date of experience: June 4, 2023

Thumbnail of user donnamariet2
Massachusetts
1 review
0 helpful votes
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December 15th, 2022

I received my Bytetag for my furbaby in the mail today. Setting up the app was easy. Once the app was set up setting up my furbabies account was very easy even for someone who is not computer literate. It is very comforting to know that her information is with her in the event God forbid she is lost. Everyone should have one for their furbaby because their information in just a click away for anyone who finds them.

Tip for consumers:
very customer friendly

Products used:
Bytetag

Service
Value
Shipping
Quality

Date of experience: December 14, 2022

Thumbnail of user kimberlyc1725
Texas
1 review
8 helpful votes
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August 2nd, 2022

I bought 2 tags, one for each of my dogs, bc it gave a wealth of information about their temperament, address and phone number, etc with no subscription fees. GREAT IDEA!

Both tags were lost within a month because of the POOR QUALITY of the tags. I recovered one tag (pictured below, broken at the top) but the other is gone forever! UNRELIABLE MATERIALS! Out the cost of these 2 tags plus 2 new ones! Ended up buying a metal engraved tag for each dog w my phone number on it! Not elaborate but will definitely be on my dog should he get lost!

Date of experience: August 2, 2022

Thumbnail of user bridonl
Texas
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

This company is awewome and caring for there customers! There tags are awesome and it's such a awesome perk owning these tags to keep our animals safe! I definitely reccomend this company for your pets tags needs

Products used:
The bytetag

Service
Value
Shipping
Quality

Date of experience: January 23, 2023

Thumbnail of user edellosso
North Carolina
1 review
2 helpful votes
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December 15th, 2023

Received my 2 Bytetags and went to the app to set up an account. The password input doesn't allow you to check what you've typed in for your password. As a result, if you hit a wrong key you don't know it and your password is good for nothing. Most sites give you a way to reset it. They don't. There is NO PHONE NUMBER associated with this company. NONE. ZIP. NADA I discovered their BBB rating is F and they are a scam, never respond to emails. DON'T PURCHASE FROM HERE!

Tip for consumers:
It's been several days and still no response to my request for help to reset my password.

Products used:
None

Quality

Date of experience: December 15, 2023

Thumbnail of user paigek112
Washington
1 review
0 helpful votes
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January 22nd, 2023

Have you ever actually found a dog and tried to get it back to its owners? I have and it was terrible. You couldnt read the tags, couldnt get the dog into a vet to see if it was chipped? I decided to try bytetag for my own dog as I couldnt imagine losing him as my motherinlaw had lost her little dogs just weeks earlier. Byte tag came quickly and it was actually super fun setting it up and entering my dog's info. I have now had the byte tag on him for about 6 months. He has been out in the rain and the bytetag scans great. When someone scans it it will alert to their location and send you an email.This honestly could not be easier. My only regret is I didnt find this sooner so that mymother in law would have had a better chance of getting ittle Sophie back. Thanks Bytetag for a wonderful product!

Products used:
bytetag

Service
Value
Shipping
Quality

Date of experience: January 21, 2023

Thumbnail of user jamieh992
Arizona
1 review
0 helpful votes
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May 21st, 2023

What product would be sending a GPS scan of anything 24/7, for $20? It clearly said in the ad that it gives GPS coordinates WHEN SCANNED. Not live GPS coordinates of your dog or cat. Nothing does that, not even your car. You turn "find your phone" on and off. The beauty of the barcode is that people are prone to scan things. They aren't prone to check things out or to call. It's the OWNERS job to keep their pets secure or to act act upon those alerts when it is scanned.

Service
Value
Shipping
Returns
Quality

Date of experience: May 21, 2023

Thumbnail of user hwillen1116
Florida
1 review
0 helpful votes
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October 26th, 2023

I had trouble with the Bytetag from the start. It indicated that the tag I was trying to use was already in use. I purchased the product new. I have left numerous e-mails for help with no response. Their customer service is non-existent. DO NOT BUY THIS PRODUICT!

Products used:
none

Value
Shipping
Returns
Quality

Date of experience: October 26, 2023

Thumbnail of user kymf24
Australia
1 review
3 helpful votes
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June 4th, 2023
Verified purchase

I have been waiting over 4 months for my order to arrive, have sent multiple emails and tried contacting them on Facebook and no-one replies. Do not order from this company!

Tip for consumers:
Do not purchase from this company! They do not send products and then do not reply!

Products used:
My products did not arrive

Service
Value
Shipping
Returns
Quality

Date of experience: June 4, 2023

Thumbnail of user brittanyj3
Alabama
2 reviews
4 helpful votes
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December 15th, 2023

Only had it for a week dog was able to remove it. Not worth getting, she's not even around other dogs so I don't understand how she was able to remove it

Date of experience: December 15, 2023

Thumbnail of user peterr1498
Florida
1 review
11 helpful votes
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December 12th, 2022
Verified purchase

Was charged immediately. Have not received items (ordered 4 tags!). No updates, no relied to email follow ups and deleting my comments on Tik Tok when also receiving no reply there.

Service
Shipping

Date of experience: December 12, 2022

Thumbnail of user kathrync993
Arizona
1 review
0 helpful votes
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December 21st, 2023

In a nutshell, they took my money, never sent a product and customer service ignores you. Details: I recently got a rescue dog and thought this product looked good for helping locate him should he escape. I ordered a tag and the company created a shipping label so they could bill me. A week later I tracked it but it had not shipped yet so I emailed their customer support to either ship the order or cancel and refund. Turns out it never shipped... They claimed a glitch in their system allowed them to sell inventory they didnt have but they would ship my item soon. I again requested the order be canceled and my money refunded. No answer. 7 days later I received an email stating that my package had been lost in shipping. Um, hold on... I thought they didnt have inventory? Whatever. Again I asked for a refund and again, received no response. It is almost 4 weeks since they took my money and I still have no item, it has not shipped and they have not refunded my money. I am now dealing with PayPal to assist with the refund since the company refuses to acknowledge my request.

Products used:
None: no product received

Service
Value
Shipping
Returns

Date of experience: December 21, 2023

Thumbnail of user ursulaluciac
Australia
1 review
0 helpful votes
  • Send Message
March 15th, 2023
Verified purchase

I bought two, they charged me for shipping, it arrived yesterday after a month of waiting and they want to charge me another 15€ give me my money back!
No one from customer service responds to me!

Service
Value
Shipping
Returns
Quality

Date of experience: February 13, 2023

Thumbnail of user kylak24
Florida
1 review
3 helpful votes
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April 26th, 2023

I bought a byte tag and i wanted to return it. I ended up getting the Fi collar instead. Let me tell you I requested a return multiple times and I never got an email back. They never intend on giving money back because the product has to be unopened. Like maybe I want to open the package to find out what it is it doesn't mean I used it. TERRIBLE TERRIBLE TERRIBLE. I just want to return the freaking product.

Tip for consumers:
Don’t do it.

Products used:
I never used it

Service
Value
Shipping
Returns
Quality

Date of experience: March 27, 2023

Thumbnail of user christinee763
Illinois
1 review
18 helpful votes
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April 4th, 2022

I just received my BYTE TAGS, so i can't say how it will work, and i believe this IDEA IS GENIUS! HOWEVER, having a large, clutzy dog and having had multiple large dogs in the past, I would STRONGLY recommend working with R&D to develop a stronger tag and stronger attachment ring. These are not going to last with a strong, active dog. The size of the pendant is perfect. The colors are cute, but not as vivid as the ads on their website. As a side note, I believe the weight and material may work ok for a small dog.
Edited to add, there are no written directions with pendants.

Tip for consumers:
WAIT UNTIL THEY UPDATE THEIR PRODUCT. TOO WEAK FOR LARGE AND/OR ACTIVE DOGS, WOULD BREAK EASILY.

Products used:
BYTETAG DOG TAG

Date of experience: April 4, 2022

Thumbnail of user bobb1840
Connecticut
1 review
18 helpful votes
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August 12th, 2022

Concept is great but the actual product is absolute cheap garbage, broke and fell apart in about a month. Quality is something you would except from a gumball machine trinket. Epic fail.

Tip for consumers:
read the reviews

Products used:
dog tag

Service
Value
Shipping
Returns
Quality

Date of experience: August 12, 2022

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