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    ByteTag

ByteTag

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Overview

ByteTag has a rating of 3.0 stars from 122 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ByteTag most frequently mention customer service, return policy, and great idea problems. ByteTag ranks 25th among Website Development sites.

  • Service
    94
  • Value
    97
  • Shipping
    100
  • Returns
    56
  • Quality
    97
Positive reviews (last 12 months): 75%
Positive
21
Neutral
1
Negative
6
View ratings trends
66
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How would you rate ByteTag?
Top Positive Review

“ByteTag has my heart!”

Hope D.
6/29/24

I am so happy to share about my amazing experiences with ByteTag. They were so responsive, so helpful, and so easy to work with. I am really happy that I chose ByteTag. When my puppy lost his tag, they sent me a new one for free. And when I forgot to put the discount code in, they refunded my purchase and sent me a new one for free. I can't rave more about this company!

Date of experience: 6/28/24
See positive reviews
Top Critical Review

“Not as good as expected”

Tammy T.
2/21/24

I bought 2 tags to start with.think they were on-sale for $ 10 each. Regular rice was over $20 I got recieved had a little ring to attach to dog collar ring on didn't had to use a key ring. The little ring broke. Tag was lost, contacted byte tag, said they would send me a new one just for shipping. I then bought 2 more for my rescues. After that first problem plastic got scratched and QR wouldnt scan. One got chewed and wouldn't scan, 3 rd one plastic tab broke off. I have have contacted buyers tag about all of this several times. I have yet to receive a response. Don't buy ok product but not super reliable and poor customer service.

Date of experience: 2/21/24
See critical reviews

Reviews (122)

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Reviews that mention popular keywords

customer service (32) byte tag (18)
Thumbnail of user mcque013
California
1 review
5 helpful votes
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July 12th, 2023

Purchased 1 month ago and the QR code has partially rubbed off and won't scan. My dog is not super active and wouldn't expect that after a short time it wouldn't work. It's a great idea, but incredibly poor quality

Products used:
byte tag

Service
Value
Shipping
Returns
Quality

Date of experience: July 12, 2023

Thumbnail of user kristinn130
Oregon
1 review
7 helpful votes
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January 17th, 2023
Verified purchase

By far the WORST dog tag and terrible customer service. To start with, they advised these as tracking, which is a lie. They do NOT track your pet, when scanned someone can choose to share the location they are at right then.

Second, the silicone tag, doesn't even come with a way to attach it to a collar. When I asked customer service, they say you have to provide your own means for attaching it.

The print quality is horrible, light and hard to read, and doesn't seem like it will last long at all!

Decided to still try it, but try as I might to set this up, the app keeps freezing and kicking me out. No amount of restarting, refreshing, reinstalling, etc is helping. The website link on the tag just gives an error. This is completely useless! So frustrating and customer service is a joke and won't let me return this either. Their Return policy is a lie as well! Incredibly frustrating.

Will NEVER buy from this company again!

Tip for consumers:
These do NOT track where your pet is. When the tag is scanned, someone can choose to share the location for where they are at that exact moment. But you have no control over seeing location if someone doesn't scan it, or chooses not to share their location.

Their website says you can return within 30 days, but when contacting customer service, they say that you can't, even if it is within a day of delivery. A lot of false advertising.

Products used:
Regular and silicone tags

Date of experience: January 17, 2023

Thumbnail of user tiffanym911
Tennessee
1 review
1 helpful vote
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January 23rd, 2023

I've been using bytetags for my dogs for at least a year. I did upgrade to the silicone tags and so far they are holding up great with my 2 labradors. No issues with playing, swimming or bathtime. I did read some of the reviews and people seem to be upset that their tags didn't come with a ring to attach to the collar however you can buy a package of about 50 for maybe 2 bucks at Walmart and it comes with multiple sizes. I keep my dogs tags on an S hook which is more sturdy anyways. The shipping for the first set of tags was a little over a week. At Thanksgiving time during their sale it took about 3 weeks but I expected that since everything was taking longer from everywhere I ordered. When I sent an email asking about it I got a response within a few days. Other than that I've never had any issues. It was also pretty easy to setup the account with the dogs info and mine. I love these tags and it gives me a little reassurance knowing they have these tags.

Products used:
Silicone tags

Service
Value
Shipping
Quality

Date of experience: January 22, 2023

Thumbnail of user jessied128
South Carolina
1 review
0 helpful votes
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January 22nd, 2023

It gives me peace of mind to know this will help locate them if they get lost. They won't have to go to a vet to get scanned. I did change out the key ring, but otherwise all 3 have stayed in tact and are cute. I'm pleased.

Date of experience: January 21, 2023

Thumbnail of user brandonb1530
Pennsylvania
1 review
3 helpful votes
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January 22nd, 2023
Verified purchase

We use these on each of our 4 dogs, we love the peace of mind knowing if one of our dogs were to run away they could be easily returned to us. The profile is extremely easy to set up and adding multiple animals to your account is fast! The second the QR code is scanned we get a notification! We recommend them to all our pet friends!

Products used:
Silicone Bytetag

Service
Value
Shipping
Returns
Quality

Date of experience: January 21, 2023

Thumbnail of user peggyl24
Virginia
2 reviews
6 helpful votes
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February 3rd, 2023

The first ByteTag broke off so I wasn't very happy, but in contacting ByteTag and requesting a replacement they gave me a full product choice... free replacement and no shipping. I selected the silicone version as he seems more durable. It came quickly and without any fuss. Great way to protect you pet in case they get lost.

Thank you for making it easy to work with you!

Service
Value
Shipping
Returns
Quality

Date of experience: February 2, 2023

Thumbnail of user holdens8
Florida
1 review
0 helpful votes
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July 9th, 2022
Verified purchase

People are saying that this dog tag is bad and is not working as they expected. But I received mine yesterday and it works perfectly fine. It's very hard solid, which I don't know how people found that breaking. Very easy set up and very happy we got it.

Products used:
Dog tag

Service
Value
Shipping
Returns
Quality

Date of experience: July 8, 2022

Thumbnail of user davido1624
South Carolina
1 review
6 helpful votes
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January 4th, 2023
• Updated review

I bought the original tags for my two dogs and they were really cheap and didn't last but about a week. I wrote the company and they responded very quickly and replaced those tags at know charge with new upgraded tags. The new tags are made with better materials and seem to be holding up wonderfully. It's winter and my dogs haven't been in the pool yet, but they look solid enough to take that beating. Disregard my first review and give them a try. They want a copy of my bill of sale and I don't have one because they were received under warranty.

Products used:
dog tags

Service
Value
Shipping
Returns
Quality

Date of experience: January 4, 2023

GPS location has an issue-REVIEW UPDATE AT END
July 18th, 2022
• Previous review

The button to allow GPS location is at the bottom of the page the finder sees, he's already got your phone and is making the call without scanning any further, thus he misses the information about GPS. In my opinion this button needs to be top and center because it is the most important part of this, it gives you a direction. I tested the system for both my dogs several times and got my notice and never saw the GPS button until I knew what I was looking for. The GPS button needs to be at the top of the page. By the way, they are not waterproof, my dog went in the pool for 5 minutes and you can see the water under the tag.

THESE ARE CRAP, BOTH OF MY DOGS TAGS BROKE WITHIN 3 WEEKS. 1ST OUTER PLASTIC CAME OFF. THE CENTER OF THE TAG SOON FOLLOWED, WASTE OF MONEY. IF YOU HAVE A DOG THAT DOESN'T MOVE THE TAG MAY LAST A WHILE, THEY ARE MADE OUT OF PLASTIC AND WON'T HOLD UP. SAVE YOUR MONEY.

Service
Value
Shipping
Returns
Quality

Date of experience: July 17, 2022

Thumbnail of user vvegaiii
California
1 review
0 helpful votes
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July 17th, 2023
Verified purchase

I ordered the largest size they had, and it's small! The loop is about 1-3/4 cm inside diameter. I emailed their customer service about a replacement (because maybe they shipped the wrong one) and I never got a reply. So, I would not recommend buying from these people.

Products used:
ByteTag Slide

Service
Value
Shipping
Returns
Quality

Date of experience: July 17, 2023

Thumbnail of user johnp6498
Florida
1 review
3 helpful votes
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May 10th, 2023

Customer service sucks! They advertised buy one get one free. They charged me for two anyway. I emailed them explain the situation they told me there was a code I was supposed to enter that I never received. They told me that was unfortunate. I called PayPal and they are looking into it. They have no number so you can speak to a person just an a****** e-mail. They're nothing but a scam

Tip for consumers:
Just don't order from them

Products used:
None

Service
Returns
Quality

Date of experience: May 10, 2023

Thumbnail of user mirandas212
Canada
1 review
0 helpful votes
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March 23rd, 2023

Been waiting well over a month for my order and still hasn't arrived. Also telling me they won't issue a refund on an order I paid for, but am not even getting! Do not order! There are plenty other tags out there that are the same idea.

Tip for consumers:
Do not shop here!!!!!!

Products used:
Didn't use anything as my order didn't even arrive, but was suppose to be dog tags

Service
Value
Shipping
Returns
Quality

Date of experience: February 21, 2023

Thumbnail of user js2027
Texas
1 review
3 helpful votes
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November 14th, 2023

My order never arrived. I contacted the company and requested refund or replacement. Still no product or refund so I requested a refund again. Nothing. Had to dispute charge with my credit card company to get a refund. Ovoid these folks like the plague.

Service
Shipping
Returns

Date of experience: November 14, 2023

Thumbnail of user kamieh4
Virginia
1 review
0 helpful votes
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August 29th, 2022

I am an American living in Germany so generally it's hard to get companies to deliver out of the country but I got it within two weeks of ordering it. The item was $19.95 and shipping was $15.34 for a total of $35.29. But then when Deutsche post delivered it to my door they made me pay them an additional €8.40 which I assume is the VAT tax. Kudos to this company for providing such a wonderful service. It was extremely easy to set up and easy to use. Great idea! Thank you ByteTag! My dog was wearing the tag and took a bath in mud. She was filthy. I took her harness, the collar, including the bytetag And threw them in the washing machine. When it came out I was afraid the ByteTag would have gotten wet and ruined but it still worked perfectly. I tested it. I am soooo pleased with the product!

Tip for consumers:
I am an American living in Germany so generally it’s hard to get companies to deliver out of the country but I got it within two weeks of ordering it. The item was $19.95 and shipping was $15.34 for a total of $35.29. But then when Deutsche post delivered it to my door they made me pay them an additional €8.40 which I assume is the VAT tax. Kudos to this company for providing such a wonderful service. It was extremely easy to set up and easy to use. Great idea! Thank you ByteTag!

Products used:
ByteTag

Date of experience: August 29, 2022

Thumbnail of user brandyd144
South Carolina
1 review
4 helpful votes
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December 16th, 2022
Verified purchase

Don't waste your money! You will never receive your product! They will answer you the first time you inquire about your order, tell you they are busy and to give it 2 weeks instead of 2 days to ship, then they stop replying when if's been more than 3 weeks and it hasn't shipped yet.

Products used:
I didn’t end up receiving the dog tags that I purchased. They stole my money. The company is a scam!

Service
Value
Shipping
Returns
Quality

Date of experience: December 16, 2022

Thumbnail of user wesj37
Tennessee
1 review
7 helpful votes
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September 6th, 2022
Verified purchase

I only purchased because it was advertised as a NFC comparable dog tag. Only to find out once I received it, they discontinued the nfc chips but still advertise as such on their website. Heads-up to anyone looking to buy one. If the only reason is the NFC, then don't.

Tip for consumers:
Just don’t..

Service
Value
Shipping
Returns
Quality

Date of experience: September 6, 2022

Thumbnail of user cattsallans
California
1 review
4 helpful votes
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August 20th, 2023
Verified purchase

I bought 2 tags in June from ByteTags official website. Both wore down and you cannot even read the QR code after a month. There is no reason for it to wear like like and it said that it wouldn't. I reached out multiple times and they refused to ever respond. My dogs are not that active…

Tip for consumers:
I bought 2 tags in June from ByteTags official website. Both wore down and you cannot even read the QR code after a month. There is no reason for it to wear like like and it said that it wouldn’t. I reached out multiple times and they refused to ever respond. My dogs are not that active…

Products used:
ByteTag slide

Service
Value
Shipping
Returns
Quality

Date of experience: August 20, 2023

Thumbnail of user skyep26
Kansas
1 review
7 helpful votes
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January 22nd, 2023
Verified purchase

I have tried dozens of pet tags and bytetag is by far the best. Waterproof, chew resistant, GPS location when scanned, and a lifetime warranty. With an easily updatable profile, it offers so much peace of mind knowing if my dog gets lost, my contact info and secondary contact info is always up to date. When we go on vacation, I can update the address to our hotel room. Get yours today and use this 15% off discount code: Paws4Life

Tip for consumers:
Check out the several designs and also the silicone options

Products used:
Pet tags. Multiple purchases

Service
Value
Shipping
Returns
Quality

Date of experience: January 21, 2023

Thumbnail of user ashleer51
Indiana
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

My order arrived quickly within 10 days of placing the order. It was very easy to set up and they are handling wear very well with our rambunctious Rottweilers! I recommend ByteTag to all my friends and family with pets.

Tip for consumers:
Must have for pet owners

Products used:
I have the Pink ByteTag and the Black ByteTag

Service
Value
Shipping
Quality

Date of experience: January 22, 2023

Thumbnail of user ericg1472
Nebraska
1 review
4 helpful votes
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December 22nd, 2022

Ordered this piece of junk and instantly was charged 7.50 recurring monthly fee. It's still in the packaging and never activated yet my PayPal is being charged. Seems scammy this company just sets up a monthly payment without my consent! Red flags

Tip for consumers:
Don't

Products used:
Byte tag

Service
Value
Shipping
Returns
Quality

Date of experience: December 22, 2022

Thumbnail of user christinef1292
Pennsylvania
1 review
0 helpful votes
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January 23rd, 2023

I bought this item because my dog likes to… run away like a turd. He's only escaped once but better to be safe. He is microchipped but I love how you have the convenance of scanning the tag and getting all the info for the pet parents and about the pets. It's a great product and letting all my pet parent friends know it! Highly recommend

Products used:
Byte Tag

Service
Value
Shipping
Quality

Date of experience: January 22, 2023

Thumbnail of user barbarad2022
Arkansas
1 review
2 helpful votes
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December 27th, 2022

Concept is great, but quality needs improvement. I bought 3 bc i have 3 dogs, 1 was lost by that evening, 2nd one lost within a week, puppy still has his. The rings are so flimsy. Waste of money but would purchase again if the quality was fixed.

Products used:
Bytetag

Value
Quality

Date of experience: December 27, 2022

Thumbnail of user camerong177
Arizona
1 review
6 helpful votes
  • Send Message
January 7th, 2023
Verified purchase

I got my byte tag back in Septemeber of 22. First when receiving I thought WOW! I paid this price for this thing? Anyone I did a practice trial checking it out and it was awesome. Got the account set up and everything. August of 22 I switched phones I downloaded the byte app and it keeps telling me the email does not exist. I only use 3 emails I tried all 3 says none exist. I then in Novemeber of 22 contacted byte support for help. It is now Jan 23 no response. I submitted help several times giving all 3 emails and nothing! I even decided to say my dog was lost to expedite and still not a word or single reply! I tried creating a new account but then I scan qr code and says tag is in use. Very frustrating very upsetting. Very glad my dog isn't lost because if he were I'd be extremely passed off.

Products used:
Tag

Service
Value
Shipping
Quality

Date of experience: January 7, 2023

Thumbnail of user evelync580
California
1 review
1 helpful vote
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April 11th, 2023
Verified purchase

I ordered this and it said it was delivered. I went back to bytetag and they supposedly shipped another one and said it was delivered. Nothing again. This may be an internal issue with delivery or something with USPS saying it's delivered but it isn't. I'm tired of being taken advantage of

Products used:
I never received the item twice. Says it was delivered and I got it supposedly red hopped. Says it was delivered the second time but nothing.

Service
Value
Shipping
Returns
Quality

Date of experience: March 12, 2023

Thumbnail of user bryanp502
California
1 review
5 helpful votes
  • Send Message
May 8th, 2023
Verified purchase

I ordered 2 of the tags for my dog, and due to some circumstances I no longer need them. I haven't even received them yet and I asked if I could return them. I was told that they have a ZERO return policy unless the tag comes in damaged. They sent me their return policy and said no returns and I could gift them but there would be no return. There is nothing on their website that states all sales final unless damaged. Their customer service couldn't care less nor would they work to some sort of satisfactory agreement. Do some research and there are plenty of alternatives out there.

Tip for consumers:
After my order I received an email to become an ambassador which provided me 20% commission on every sale, 50% off all items, access to exclusive giveaways, and "a lot more". I hadn't even received the product yet.

Products used:
None, but there are several other better and less expensive options online and on Amazon.STAY AWAY FROM BYTE TAG!

Service
Value
Shipping
Returns
Quality

Date of experience: May 8, 2023

Thumbnail of user marissiag
Arizona
1 review
2 helpful votes
  • Send Message
January 22nd, 2023
Verified purchase

I initially got a Byte Tag out of curiosity for my new pup. She recently got out and was returned to me within the hour. The Good Samaritan that found her scanned her tag and I instantly got her location! Since then, all of my dogs wear a Byte Tag! They are super beneficial. I still support microchipping but that usually requires someone to take your dog to a vet/shelter to be scanned. Byte Tag is instant! As soon as the tag is scanned, you get notified. I highly recommend these tags for all of your fur babies! They are durable and come in a variety of fun designs. For cats too!

Service
Value
Shipping
Returns
Quality

Date of experience: January 21, 2023

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