• CanvasBees

CanvasBees

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Overview

CanvasBees has a rating of 2.7 stars from 103 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CanvasBees most frequently mention customer service, credit card, and tracking number problems. CanvasBees ranks 29th among Paper sites.

  • Service
    14
  • Value
    15
  • Shipping
    15
  • Returns
    8
  • Quality
    15
4
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How would you rate CanvasBees?
Top Positive Review

“DO IT!”

Stephen W.
7/6/17

I NEVER order things online, so I was hesitant at first. However, my faith is renewed after using Canvas Bees. Not only were they helpful in figuring out the best picture to print, but they made it quick and easy. 10/10!

Top Critical Review

“So rude - So shady. Stay away.”

Kacey L.
11/14/17

Just an awful company. Extremely rude, passive aggressive man owns this company. They clearly do NOT care about return business. He gives appalling customer service and does not deserve your money. Go elsewhere.

Reviews (103)

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customer service (35)
Thumbnail of user stevet120
Washington
1 review
1 helpful vote
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January 30th, 2017

I had them do a print for me on canvas and it came out great. However, only use PayPal for payment so your payment data is encrypted by PayPal. Also, be careful with personal information, etc because their website is not encrypted. Anything you type could be read by someone out in the internet. Norton will show their site as safe, but it is only looking for viruses and such. It does not report on encryption. You should see s green lock icon to the left of the store address.

Tip for consumers:
Payment by PayPal will make sure your credit card info stays safe.

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Value
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Thumbnail of user alliet15
New Jersey
1 review
0 helpful votes
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March 22nd, 2017

So I actually went on to check reviews after I ordered, and saw some unsatisfying reviews. I was anticipating my order wouldn't be sent or it would be bad quality but those reviews honestly were wrong. I am extremely pleased with the canvas print I bought it turned out so nice and the service was great. This is the best priced prints website I've found with also giving proper quality work and shipping timing. I included a photo of my finished wall. The top horizontal canvas is what I ordered.

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Value
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Thumbnail of user bobbyf17
Massachusetts
1 review
3 helpful votes
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September 12th, 2016

I ordered several pieces for my office a couple weeks ago and was very pleased. Jesse was very helpful in making the prints exactly as I ordered. There were no imperfections in the prints like there are with some other companies, and I received my prints quickly and very competitively priced. I'd expect them to be more expensive given the quality. Glad a friend pointed me their way.

Thumbnail of user shanem67
New Jersey
1 review
1 helpful vote
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June 12th, 2017

Canvas Bees produces high quality, high resolution canvases and I have used them multiple times. The company delivered a pretty large order on time for grand re-opening of my business which was not an easy task. I have also used them to make an amazing canvas of my engagement photo for my fiance. I would highly recommend them!

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Thumbnail of user melenaw
Oklahoma
1 review
1 helpful vote
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January 26th, 2017

I have used Canvas Bees several times. I am a photographer and like to give canvas prints as gifts. They have done a great job! I was happy with all of the canvases I had ordered except one BUT they reprinted it for me! I did email them once about the issue and did not hear back from them, so I emailed them again and they immediately called me and apologized and said they would do a reprint for me. Hey no one is perfect but I really appreciated the good customer service I have received and will continue using them, and would recommend them to anyone!

Thumbnail of user alexist22
Pennsylvania
1 review
0 helpful votes
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March 29th, 2017

This has been my third order for a canvas and I'm very happy with it! For the size of my canvas, the image came out great :) I'm genuinely amazed at how cheap the prices are for such great products, will definitely continue using to fill my dorm walls!

Thumbnail of user sarahe78
Arkansas
2 reviews
0 helpful votes
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June 15th, 2017

I recently ordered to canvases, and had to call to have a third canvas added to my order. The customer service was exceptionally good and the shipping was as promised. This was a Father's Day gift for my husband, and he absolutely loved it. We will use canvas bees in the future. I would definitely recommend this company. Thanks!

Thumbnail of user jesses34
New York
2 reviews
5 helpful votes
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December 29th, 2015

Purchased a canvas from this company right before Christmas and was given an eta of the 24th to the 4th of January received it several days before the holiday and was blown away by quality. Called in to customer service to see if I could have another one in time an HONEST gentleman answered the phone and said that would not be possible at that time. I received excellent customer care a a great product and was not lied to to receive more business, excellent company to work with on a tight schedule, thank you canvas bees.com!

Thumbnail of user judyp32
New Jersey
1 review
2 helpful votes
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September 12th, 2016

I can't thank you enough, Jesse Shaw and Canvasbees!
My delivery came sooner than expected, and I love every one of the canvases, they look great. The 10 you made came out great and I am sending more photos for you to make me. I highly recommend using Canvasbees for all your needs, very reliable and quality work.
I liked the honest answers you gave me regarding the photos that would come out best, and I am super exited for my next batch of big beautiful canvases. Thanks for everything!
Judy Valansi

Thumbnail of user heathere59
Washington
1 review
2 helpful votes
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June 23rd, 2018

I was really nervous after reading all the bad reviews because I submitted my order before checking out any reviews and I basically thought I had just thrown away my money but to my surprise, everything arrived in a timely fashion and looks exactly as I would have hoped. I purchased four smaller canvases with the BOGO deal and so even with shipping it only cost around $10/canvas which is a crazy deal! Costco canvases start at $30 I'm pretty sure. All of the canvases kept the photos in line and I'm just really happy with the product. It sucks that others had bad experiences and because of that I guess I'd recommend not buying really large or expensive canvases through this company but for small ones when there's a deal this good, it's such a good deal the risk is worth it in my book, plus all four of my canvases turned out great!

Thumbnail of user kathleens42
Nevada
2 reviews
1 helpful vote
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September 12th, 2016

I LOVE CanvasBees. My art is exquisite on their canvas pieces and they always arrive in a timely fashion. Their customer service is outstanding. I have checked out several canvas companies and have bought and compared my art with other stores on canvas, and Canvasbee is the one my small business has selected.

Thank you so much!

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Thumbnail of user eileenf16
Oregon
1 review
0 helpful votes
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October 15th, 2017

Got it on time, in good quality, no issues with the print, and was the first piece to sell at the gallery opening. When I called, he fixed a shipping issue I had and was very professional. I got everything in on time.

Thumbnail of user darell18
Texas
1 review
2 helpful votes
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February 24th, 2017

After waiting for 2 weeks for an answer, my order was late and my client was not satisfied and disappointed to find out that the order had not been shipped after 2 weeks, i tried to cancel the order and get a refund, but they refused to do it. I spoke to the manager who was very rude and said that he rather loose a customer than cancel the order. I order previously many times from them. GROSS!

Thumbnail of user kathym114
Maine
1 review
1 helpful vote
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August 30th, 2016

Had a great experience with canvasbees.com. My daughter was late in ordering a large print to take to college, canvasbees was able to complete her order and get it out to her school in time for her move in. Print was gorgeous, great quality and very reasonable price for a large custom size. Very satisfied! THank you.

Thumbnail of user jesses44
Jesse T. – CanvasBees Rep

Kathy, we remember! So glad they got there in time :) Hoping she is doing well in college! Please let us know if there is anything else we can do at this time!

Thumbnail of user mochiem
North Carolina
1 review
1 helpful vote
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May 27th, 2018

I placed an order for two canvases. There were errors in the original order to include billing. The customer service representative was eager to resolve the issue, immediately refunded the overcharge, and sent two new canvases. The final products were lovely and met expectations, however the customer service was exceptional and the real win in the purchasing experience.

Thumbnail of user terric37
New York
2 reviews
1 helpful vote
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September 22nd, 2016

I am shocked to read some less than satisfactory reviews! I have been working with CanvasBees for over a year and every single print, poster, mount was delivered without difficulty and the quality is wonderful. The one time I was not 100% satisfied (a styrofoam mount was damaged in delivery), it was rectified without a hitch! I have ALL my prints and posters for my modeling work prepared by CanvasBees and wouldn't order from anyone else.

Thumbnail of user kristenh28
Texas
1 review
8 helpful votes
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August 23rd, 2016

Canvas Bees may show to be the lower online, but you will not get what you pay for. I ordered under one of their many bogo sales and was sent the incorrect sizes (half the size of what I paid for.) Their customer service is a joke. I was told I would not get a refund, it would not be corrected, and there was no one above the person who answered the phone to discuss it with. I had to contact my bank to get my money back. Use another company!

Thumbnail of user jesses44
Jesse T. – CanvasBees Rep

Kristin, we do apologize after reviewing your account it was shown that you were unresponsive to numerous calls from our client relation specialists. Under our bogo campaign at the time the canvas that was resized was free of charge. Please advise how you would like to resolve this issue so we may move forward.

Thumbnail of user brittanyh58
North Carolina
1 review
1 helpful vote
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March 9th, 2018

In January of this year I placed an order. I was told I would receive a proof to approve/ not approve before the order would be created/ shipped. I did not approve the proof and the order was shipped. I called to make the return and was told I didn't have to send the items back but I would get a refund. It's been almost 60 days of ongoing emails with the company promising a refund and that someone would get back to me with no resolution. I have documented emails of a non-approved proof and promised refund and phone records I will be submitting to the credit card company dispute. I am sorry that it has come to this and wish the company could have come to a resolution with me. If you are looking to order prints from a company who is easy to get in contact with and responds to questions/ gives proofs, etc I would not recommend Canvasbees.

Thumbnail of user jillianh7
Florida
1 review
6 helpful votes
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September 16th, 2016

I didn't look up this company until after I placed my order... I wish I would have looked them up first! Customer Service is not the best. I sent an email regarding my order and never received a response. I then call and was informed my order was "being prepped for shipment". A week later I call back asking if it had been shipped and I was informed that they technically had another week before having to ship it out to me... I work in customer service and was speechless hearing this response. Then I get the prints. They were much darker than the image provided which caused a loss in some detail that to some might not matter, but considering I am former photo major and place attention to detail, it changes the image for me altogether. Then I go to hang it and before I even let go the hanger fell off and would not go back in. I am now hanging it by the frame. I guess I got what I paid for, I will be going elsewhere going forward.

Thumbnail of user jesses44
Jesse T. – CanvasBees Rep

Jilian,
This issue was in fact resolved and you stated you would change your review after it was resolved, please advise.

Thumbnail of user ks161
Utah
1 review
5 helpful votes
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August 9th, 2016

I ordered 2 prints and paid for them. I was mailed the one print and never received the second print. It didn't even show on my invoice or on my order confirmation that I had ordered it but they charged me and collected the money for both. I politely emailed them offering to send them the 2nd image if they needed it so they could ship me the print I had already paid for. They replied with a run around email asking me to send them the invoice and never addressed the fact that they took my money for both prints and only shipped me one! After the third email, they will not even respond to me now. The one print that I do have that they shipped me, which I might add is not that great of quality compared to the one I had ordered from another company last year, cost me double! So I paid twice the money and got have the quality and half the prints I ordered. I'm not very happy and I can not get a response from them now. Would not recommend this company at all.

Thumbnail of user jesses44
Jesse T. – CanvasBees Rep

KS,
Please advise us of the order id number for review, we are looking to resolve all customer complaints at any cost at this time so your time and patience is greatly appreciated.

Thumbnail of user janinel8
California
1 review
2 helpful votes
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May 25th, 2017

I'm absolutely shocked at the customer service from this company. After placing my order I sent an email asking to confirm the 2 for 2 offer, all that was sent to me was a cut and paste from their system showing me my order. I received my prints today (which was 3days late!) and only received two instead of four! After speaking to Jesse in Customer Service I was told that I only purchased two and did not get the 2 for 2 offer. He said that he could send the other two prints if I paid for the postage of $13! I disagreed and asked to speak to someone higher than him, he told me outright NO! This is the worst customer service I have ever experienced! Do not order from this company, customer satisfaction is not what they strive to do!

Thumbnail of user studion
New Jersey
1 review
2 helpful votes
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January 26th, 2018

The total on all their invoices never add up. They are charging double tax for all buy1 Get 1 free orders. Everyone should check their invoices and complain to consumers affairs in the state of NJ. Their parent company name and inform is as follows:
Adv Advertising
Website: http://www.advadvertising.com/contact.html
700 B Campus Drive, Morganville, NJ, 07*******588 - *******@advadvertising.com
Managers name: Jesse Shaw
Other phone numbers found on the web:
*******635 canvas print factory - Same management as canvasbees.com

Thumbnail of user heatherv18
North Carolina
1 review
9 helpful votes
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August 3rd, 2016

I received a blurry canvas print from them and although they have a money back guarantee on their site, they do not honor it. Instead, they wanted me to spend more money on a replacement. I submitted a complaint with the BBB and the Attorney Generals office.

Thumbnail of user jesses44
Jesse T. – CanvasBees Rep

Heather, Please advise us of the order id number so we may send you a replacement canvas at this time. We deeply apologize for the time lost but we would love to resolve this issue. Looking forward to speaking with you soon. Please call 732-414-2635 if you have any additional questions comments or concerns

Thumbnail of user jerryw85
New Jersey
3 reviews
1 helpful vote
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April 3rd, 2017

This company keeps sending me BOGO offers and when I tried to use it, they now say the offer is good only one time. However, I called them before I submitted my order and they said that they would honor it. So they lied Twice.

Thumbnail of user jesses44
Jesse T. – CanvasBees Rep

Hi Jerry,
The item was in fact refunded on the last order you placed. Thank you.

Thumbnail of user shelbyd15
Texas
1 review
2 helpful votes
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July 14th, 2016

I have ordered from Canvas Bee's on two separate occasions! One for an engagement picture and then 5 for an upcoming baby shower. On my last purchase I paid for 5 8x8' canvas prints and was contacted about the images not looking good so they upgraded my canvas for free. I just received them today and THEY ARE PERFECT! I will continue to use them for all of my canvas needs, it's a great price and the product is wonderful!

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Company Representative

Thumbnail of user jesses44
Jesse T.
Canvas Bees Team Member
Very excited to be a part of site jabber as an interactive platform, here for honest feedback and reviews. I am here to resolve any issues you may have with the site. Please feel free to reach out with any additional questions comments or concerns You may see my personal instagram for photo references here https://www.instagram.com/kanvas_king/

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