• CanvasOnSale

CanvasOnSale

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Overview

CanvasOnSale has a rating of 2.8 stars from 1,219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CanvasOnSale most frequently mention customer service, several times, and photo blankets problems. CanvasOnSale ranks 12th among Photo Printing sites.

  • Returns
    30

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Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
231
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How would you rate CanvasOnSale?
Top Positive Review

“Above & Beyond!”

Jill L.
3/17/24

I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred. -Production was very fast….a few days. -shipped out very soon. -Box arrived…with FRAGILE tagged all over. Delivered by FedEx. -Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously. -Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping. -I contacted Customer service. -They immediately responded they would replace the two broken mugs. -a day later I received shipment notice. -two days later received replacements. This time not broken. I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order. I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear. I will be using them again in the future.

Top Critical Review

“Noticeable Mark on Print”

Tammy H.
9/4/24

I received my print with a noticeable mark on the front. I called them immediately. They told me to email the issue. They have not responded if they will fix or not and it has been over a week and I have sent multiple emails. I would not order from them again because their customer service is terrible. The prints looked cheap in comparison to Canvas on Demand.

Reviews (1,219)

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Reviews that mention popular keywords

customer service (132) canvas prints (95) canvas picture (24) christmas gift (29)
Thumbnail of user daniellec78
Michigan
1 review
0 helpful votes
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March 2nd, 2017

I always receive my canvases within a week of ordering, and they are always beautiful quality. I am using them for all of my wedding canvases and have had many people comment on how nice they are. This is the only company I will use for canvases.

Thumbnail of user rhondan9
Missouri
1 review
0 helpful votes
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July 5th, 2017

I have a number of canvas prints through out my house. I was very happy with the quality of my prints. I gave one as a present, it had literature and order forms in the box, a number of folks pick up the the information for themselves. I would recommend CanvasOnSale.

Tip for consumers:
I did use Groupon but I will order again.

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Value
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Quality
Thumbnail of user lisat362
New York
1 review
0 helpful votes
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December 30th, 2018

Do yourself a favor and no not order from this site. We never received what we order although they took our money. Their phone number is inoperable, they do not respond to your emails and you can't track your order.

Thumbnail of user emmaw234
North Carolina
1 review
12 helpful votes
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June 25th, 2020

It's not often that you get everything you're looking for these days. It's certainly not often that you get what you're looking for at an exceedingly good value. Then to top it off, to have all these options for products and options, and for it to be SO reasonably priced, you then get it so quickly and well packaged. I cannot stress this enough. The process was simple and easy, the price was far below what I was expecting, then to have it all produced and printed then shipped and delivered in less than a week is astounding. You can't ask for more than that. I am completely and wholeheartedly satisfied, but not only satisfied but have had my expectations far exceeded. You will not be disappointed. I almost never have nothing negative to say, I hold services to very high standards as business professional, but they did it. They not only met my expectations, but exceeded them, and I can't think of anything else to say.

Thumbnail of user alaysab
California
1 review
0 helpful votes
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January 8th, 2019

I ordered two photo mugs, but upon arrival one of the mugs was damaged (refer to attached pictures). "Fragile item" wasn't indicated on the box, and I'm extremely disappointed in the outcome. I'm giving this two-stars, because although the other mug was damaged, the other was fine and the quality of the picture was beautifully printed on the mug with no lighting issues or other errors.

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

"Dear Alaysa,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to complaint@canvasonsale.com. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasonSale-Team"

Thumbnail of user paulettem18
New Jersey
2 reviews
0 helpful votes
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May 16th, 2017

My photos on canvas are so professional looking. Very good quality work. The order came in quickly and the price is fair. I have ordered multiple times. I get many compliments on my photos and have referred the company to my friends.

Thumbnail of user toddj222
New York
1 review
0 helpful votes
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February 17th, 2023
Verified purchase

The order comprised one, single, large photo collage from five smaller photos. The two top pictures on the finished product had my friend's head cut off at the top. This differed from the photo that appeared on the screen when I placed the order. Also, her chin was cut off from one image at the bottom.
When I expressed dissatisfaction, customer service offered 70% off the next purchase rather than attempting to fix the issues. The finished photo is not at all fit to hang and is a complete waste of money.
I will never order again from Canvas On Sale/Canvas Discount. Therefore, the coupon is useless.
I am dissatisfied with the photo that I received and the lack of customer satisfaction.
I was told that Canvas On Sale/Canvas Discount does not check or edit the photo or photos prior to printing. Here, editing was not required. Proper positioning of the photos was. I expected the photo to look like the example provided at the time of selection.
TJohnson

Tip for consumers:
Walk on by

Products used:
Photo collage

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Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by email and look forward to your answer.

Thumbnail of user eileenm15
New York
1 review
0 helpful votes
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October 20th, 2015

The pictures were all I hoped they would be. All I did was attached a digital copy and they printed from that onto a canvas the size of my choosing. I had several different sizes made, and was extremely satisfied with all of them.

Tip for consumers:
Very, very easy to use.

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Quality
Thumbnail of user carolw107
New Jersey
1 review
1 helpful vote
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December 15th, 2016

I attempted to order photo blankets I purchased from a Groupon. The site will not let me upload my pictures due to pixel requirements. I have tried to reach them via phone and email for over a week. I have called over 50 times and each time the auto attendant disconnects after a couple minutes. This is not a company that wants to service customers as they are UNREACHABLE.

Thumbnail of user brigetten3
Minnesota
1 review
0 helpful votes
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March 13th, 2019

I ordered my first two canvas pictures through a groupon. I was so happy with the quality and fast shipping, I have ordered two more since. I really could not be happier. Packaged well for shipping. I hope my next two turn out as well as my first two pictures. Very happy! Thank you CanvasOnSale.

Thumbnail of user lisah1754
Florida
1 review
0 helpful votes
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December 17th, 2020

These canvases are beautiful and produced in a timely manner and I tracked my delivery every step of the way and was able to call my friend as soon as I got the delivery notification and she loved the gift. Such a great way to save memories instead of regular photo in a frame.

Thumbnail of user meganm220
Nebraska
1 review
0 helpful votes
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December 26th, 2018

I paid for a 16x20 canvas with a frame and they won't send me the frame. Won't respond to me on email, can't get through by phone, worst company I have ever delt with! Do not buy from here! If it's wrong - you are screwed

Thumbnail of user mariah274
Maryland
1 review
0 helpful votes
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October 31st, 2018

I placed two orders. I received one and when I opened the box, it was not my order! I spent all morning trying to get someone on the phone with no success. When I finally got someone at 3:54pm, they told me my other order did not go through even though I got a confirmation email from them with a order #. They approved the order and are going to ship my actual canvas but not until they receive a pic of the canvas I received that is not mine. Very disappointed with the experience. Wont be ordering from them again

Thumbnail of user suef186
Connecticut
1 review
0 helpful votes
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November 11th, 2020

I just received the 6 12x16" canvases that I ordered. Shipping was reasonable and I am so pleased with the quality and crispness of the pictures. They are beautiful! I used a Groupon and feel that the price to ship was reasonable, although I could only do 2 at a time so had to pay shipping 3x. Overall, very pleased with this company and the final product. Haven't hung them yet but included a picture of them anyhow.

Thumbnail of user alisona19
Connecticut
1 review
0 helpful votes
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January 23rd, 2017

Photo fleece blanket. The blanket came way after it was supposed to come. After the holidays were over. The fleece is not soft at all. Don't even use it. Very very disappointing. Ordered a second one which never came!

Thumbnail of user lesliem80
Colorado
2 reviews
0 helpful votes
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July 17th, 2017

I was happy with this order other than it seemed that the canvas on one picture was thinner, so at the corners the frame showed through. The color was better than my last order, so I was very happy with the color quality. My previous order was a little washed out in color. I would like the option to have a dust cover and the hardware added at additional cost.

Thumbnail of user caseyf12
Washington
1 review
0 helpful votes
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February 14th, 2018

Loved the calendar i ordered for christmas gifts. So i ordered one for myself! It worked out pretty well. I like being able to each month on the calendar up the way that i wanted. I used my sons pictures and gave them to both grandmas for christmas and they both loved it.

Thumbnail of user elleng337
New York
1 review
0 helpful votes
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June 29th, 2022
Verified purchase

Save your money! The quality is very poor, the whole color of it is so dark blue you can barely make out the photo, the diploma my granddaughter is holding is completely illegible, and the acrylic was scratched really bad. I have two other Groupons I have not used for these and I will not be using them. Waste of money. I could have gotten much better prints from Walgreen's do-it-yourself kiosk. Geesh.

Tip for consumers:
I usually read reviews before purchasing, and, unfortunately, I did not do so in this case. Had I done so, I would not have purchased at all.

Products used:
The purchased acrylic photo cannot be used.

Service
Value
Shipping
Quality
Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Thank you for your honest review. We're sorry about your experience and would like to solve your problem. Please tell us your order number.

Thumbnail of user jamesg109
Michigan
1 review
4 helpful votes
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December 14th, 2014

Bought picture blown up on canvas from groupon from this company. Told them that the picture needed to be cropped so that the head was not cut off. They emailed me back saying sorry, they cannot. I told them I would leave a bad review. They sent me another picture saying they fixed it, head still cut off. Horrible quality. I have purchased many prints from CanvasPop, never a problem, tried CanvasOnSale and regretted it. Stay away, bad quality, and poor service.

Tip for consumers:
Recommend CanvasPop over these people any day.

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Thumbnail of user nanettek10
Arizona
1 review
0 helpful votes
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November 28th, 2020

I ordered two 16 x 20 canvases for Christmas presents. When they came in, I was not very happy because the canvas was not stretch tight over the frame. I notified CanvasOnSale and they immediately redid the pictures and sent them quickly. I am more than pleased with my purchase. I will definitely be buying more canvas in the future from CanvasOnSale.

Thumbnail of user annalees4
New Jersey
1 review
0 helpful votes
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January 28th, 2021

I absolutely love the picture of my grandson that canvas created for me. I can't wait to give it to my daughter on her birthday! I'm still waiting on a picture of my daughter, son in law, and grandson to give her too. It was a picture of them becoming a family as Luke was first born in the arms of his mom and dad. Thank you!

Thumbnail of user margaretm1278
Florida
1 review
0 helpful votes
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February 5th, 2021

You can capture that picture that you would love to keep forever on a beautiful canvas so you will always have it to enjoy. This company really captures your picture in a way that you never would have thought possible. I highly recommend them highly.

Tip for consumers:
Used Groupon for great savings. Will use again as will friends who are doing the same thing.

Products used:
16x20 canvas picture

Service
Value
Shipping
Quality
Thumbnail of user jeanniew1
Oregon
1 review
5 helpful votes
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November 14th, 2013

Don't waste your money! The print quality is inferior and so is the canvas quality. I had the same images printed through a professional lab later and the difference is astounding. I can print better quality images with my crappy old HP printer! The company should be ashamed at selling such junk services and making customers jump through hoops for refunds. Update: this company is also called Bestcanvas and CanvasDiscount. Apparently they keep changing their name because of how horrible their service is! Just look up those names. I also made the photos of what they sent me available online to prove just how awful the quality is http://sdrv.ms/1aakwDQ

Thumbnail of user emiliag18
Virginia
1 review
0 helpful votes
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February 28th, 2021

I couldn't be happier with my order. One of the prints arrived damaged and I contacted customer service and they reprinted and shipped the item to me for free. The communication was very smooth and I received the replacement within a few days.
Very happy with the prints, beautiful clear images even on a 36x24 canvas that I ordered. I will certainly order more prints now that I see the quality.

Thumbnail of user donnaf231
California
4 reviews
1 helpful vote
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January 15th, 2019

Outstanding! They turned out great. So easy to order and download the pictures. Very easy and so worth it. I highly recommend this product. The pictures look better than I thought they would!:-) I'm a very happy customer!

Tip for consumers:
nothing, very easy!!!!

Products used:
photo canvas

Service
Value
Shipping
Quality

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From the business

Your Photo on Canvas.? Made in USA.? Great Customer Reviews.? Stretched on frame & Ready to hang!? Mother`s Day SALE: Guaranteed Delivery!

Company Representative

Thumbnail of user philippm2
Canvas O.
Typically does not respond to reviews

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