• CanvasOnSale

CanvasOnSale

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Overview

CanvasOnSale has a rating of 2.8 stars from 1,219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CanvasOnSale most frequently mention customer service, several times, and photo blankets problems. CanvasOnSale ranks 12th among Photo Printing sites.

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Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
231
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How would you rate CanvasOnSale?
Top Positive Review

“Above & Beyond!”

Jill L.
3/17/24

I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred. -Production was very fast….a few days. -shipped out very soon. -Box arrived…with FRAGILE tagged all over. Delivered by FedEx. -Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously. -Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping. -I contacted Customer service. -They immediately responded they would replace the two broken mugs. -a day later I received shipment notice. -two days later received replacements. This time not broken. I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order. I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear. I will be using them again in the future.

Top Critical Review

“Noticeable Mark on Print”

Tammy H.
9/4/24

I received my print with a noticeable mark on the front. I called them immediately. They told me to email the issue. They have not responded if they will fix or not and it has been over a week and I have sent multiple emails. I would not order from them again because their customer service is terrible. The prints looked cheap in comparison to Canvas on Demand.

Reviews (1,219)

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Reviews that mention popular keywords

customer service (132) canvas prints (95) canvas picture (24) christmas gift (29)
Thumbnail of user lynnn46
Michigan
1 review
0 helpful votes
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April 9th, 2018

This is the second extra-large canvas I have ordered from CanvasOnSale. I have been more than satisfied with the quality of the canvas, as well as the speedy delivery. I will definitely be a returning customer.

Thumbnail of user lorac1
Wisconsin
2 reviews
1 helpful vote
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May 31st, 2013

I was a little worried about the wood frames of canvas and their resistance, but as I received my canvas, I can see the quality of the wood is excellent. I can say the same for all materials and ink, too. Really great quality canvas.

Thumbnail of user beths231
Missouri
1 review
0 helpful votes
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March 3rd, 2019

I ordered a canvas of a picture. The canvas is fine and looks nice. However the canvas was wrapped only once is paper. The box it shipped in was flimsy and beat up. I also ordered hanging kit and all the parts were loose in the box. I was lucky that I opened in the kitchen as all the little screws and such landed on the floor. I had a Discount on this but I probably wont order from you again. I would have bern highly upset if I had paid full price.

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Dear Beth,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to complaint@canvasonsale.com. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasOnSale-Team

Thumbnail of user lisah761
New York
1 review
0 helpful votes
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July 10th, 2019

Excellent quality, quick delivery, very inexpensive, would highly recommend to anyone looking to purchase a canvas photo. My picture that I sent to have made to a canvas was actually a picture of a picture and I cannot believe the perfection and quality!

I am one very satisfied customer!

Thumbnail of user pattyr20
Louisiana
2 reviews
0 helpful votes
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December 20th, 2016

I loved my blankets I ordered. It was of scenery I took at our family Ranch. I only wished I'd ordered more gor the great deal I had received. When I saw the quality of the product I was very pleased.

Thumbnail of user reggieh14
District of Columbia
1 review
1 helpful vote
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August 10th, 2018

The CanvasOnSale items we ordered were so vivid. Great quality and the prices are incomparable. I ordered to pictures to give to others and they were so appreciate. These would make great Christmas gifts.

Thumbnail of user samanthas148
Tennessee
1 review
1 helpful vote
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February 12th, 2018

I bought 3 on Groupon. Turns out they get you when they wont ship them together and want 9.99 per print to ship. I paid $18 for the 3 prints and they want 30.00 is shipping cost. Plus the product itself is poorly put together. Very disappointed in this company. I wouldnt have minded the 9.99 for shipping had they shipped all 3 at once. At this point Ill lose my $12 and save myself the additional $20 for the other two prints.

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Dear Samantha,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to satisfied@canvasonsale.com. Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your Canvasonsale-Team

Thumbnail of user lenniet10
California
1 review
0 helpful votes
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October 31st, 2017

I really enjoyed the final product. The ordering service was very easy to understand. The only issue i had was finding pictures to fit a certain personalized item. Some pics i wanted to use but was unable to so i had to search for another pic option. Other than that i like the way it came out. I think the package tracking could be better but it didnt bother me too much. I am satisfied with the final product.

Thumbnail of user rodk12
Indiana
2 reviews
0 helpful votes
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March 30th, 2017

As an art photographer, I needed a printer that I could afford to print more than once if my colors were off. What I sent to the printer is exactly what I sent; if I didn't like what I saw, I could afford to print again. We recently redid our bedroom. I used 15 of my prints on canvas to create a montage on a feature wall and three large size canvases for other spaces. There are five other canvases in other rooms. Delivery is fast and the work is gorgeous.

Thumbnail of user bobbiej33
Idaho
1 review
0 helpful votes
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March 25th, 2019

I have been waiting for my print to arrive. I get home and find my canvas that is not packaged to protect it is just laying on my patio table. It had dirt on it and was in the elements when I was gone. I was so upset that there was no notification that it was delivered. I was thoroughly upset that it was not packaged in cardboard or plastic to keep it safe. Very disappointed.

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Dear Bobbie,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to complaint@canvasonsale.com. Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your CanvasOnSale-Team

Thumbnail of user dianaa64
Arizona
1 review
0 helpful votes
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February 13th, 2018

I have not ordered any canvas for myself and have not had the opportunity to see the canvas the only complaint I had was on the puzzle picture. They were very disappointed in the quality. It was only good for framing.

Thumbnail of user paulk61
Washington
1 review
2 helpful votes
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December 13th, 2013

I'm an amateur photographer, and I do sell some of the Canvas prints that I have printed. I've only made a few purchases from canvasonsale.com. The first items I received were Excellent quality, delivery was fast, and prices were comparable to similar sites. On the second order, one item was omitted from the order, and, on a second (24x36) item, the canvas was not stretched tightly enough, causing the canvas to sag. However, they were quick to understand, then rectify the problem. I have and will continue to purchase from them.

Thumbnail of user miked243
Georgia
1 review
0 helpful votes
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March 2nd, 2017

Whenever I see a good deal on canvas prints I like to stock up. Being an artist, it helps the bottom line if I can find a nice sale price on canvas prints to have my art printed on. This time I went out on a limb and got my 16"x20" acrylic paintings printed on 30"x40" canvases. I was worried that they might turn out a little faded due to the increase in size. Much to my delight they turned out great!

Thumbnail of user simonk48
Illinois
1 review
0 helpful votes
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October 31st, 2017

I have ordered a number of times and am thrilled with the product! I purchased two of the same item - one as a gift for a family member and one for me.

Thanks for the excellent product and the promptness of the order!

Thumbnail of user christineb333
Connecticut
1 review
2 helpful votes
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December 21st, 2018

I bought this through groupon and have yet to receive my blankets that I bought as Christmas gifts. I have emailed and not received a response. I also called the company and music played for about 5minutes before I hung up. I read such great reviews but so far I still haven't received my items and I haven't received a tracking number. I purchased the items at the beginning of LAST week.

Thumbnail of user kathleenl128
Florida
1 review
2 helpful votes
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September 18th, 2018

It's impossible to see the photo that you uploaded nor for one to change it after submittal. After having an issue, I immediately reached our to customer service. The days later I was informed that C/S and production don't interface. What? Two weeks later I'm informed that the photo submitted hard an issue but it was being 'worked on'. At four weeks I requested refund which was immediately posted. Not great for the photo I wanted to give as a gift.

Thumbnail of user lindak393
Canada
1 review
0 helpful votes
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December 13th, 2018

Ordered canvas through groupon and when I went to order the picture there was a charge of $39.00 for shipping - the canvas does not weigh 1lb - so good deal through groupon but too high of shipping costs - so will not every order from Canvasonsale again

Thumbnail of user ericl904
Michigan
1 review
0 helpful votes
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May 15th, 2021

I ordered a Canvas for my mom for mothers day. It wasn't packed right for shipping so it was damaged. It was literally just put in a box with no packing material whatsoever for shipping. I let them know about it immediately and sent pictures of the damage. They responded the next day saying they would get it out in the mail asap. Turns out they didn't even send it til the following week and i didn't get it til the end of the week. Come to find out the canvas was again in a box with absolutely no packing material again and although damage was minor there was still damamge. So ridiculous. I would not ever recommend anyone ordering from canvas on sale. They certainly won't get any order from me again

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Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Thank you for your honest review. We're sorry about your experience and would like to solve your problem. Please tell us your order number.

Thumbnail of user jessieo7
California
1 review
1 helpful vote
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August 7th, 2018

I first ordered from canvasonsale through Groupon; I didn't have too high of expectations as the prices seemed too good to be true. Low and behold the product is fantastic! I've ordered over 15 canvases ranging from 8x12 to 40x30 and they have all come out excellent quality and very show worthy. I'm always asked where I order my custom canvases from and am happy to spread the word as canvasonsale is my go-to! I

Thumbnail of user robinj100
Virginia
1 review
1 helpful vote
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December 7th, 2018

Do not purchase the 40x27 blanket. Its extremely tiny and thin. This is not a blanket at all. The blanket is the size of a regular towel, not even a beach towel size. No way is it work $129.00. I got it on sale through Groupons and paid $24 all together and it's not even worth that much. This has to be the most false advertisement I have ever seen. Groupon really need to screen these companies and the products they are calling a sale. First time customer and last time customer. You wont get me again.

Thumbnail of user jesusm48
New York
1 review
0 helpful votes
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January 23rd, 2017

This canvas product came out much better than i hoped. It was a tiny bit blurry, but that isn't their fault. It was the crappy picture that i uploaded. The picture i had was a pretty low resolution, but they took it and did a phenomenal job blowing it up. Very good detail considering a crappy picture on canvas!

AWESOME JOB

Thumbnail of user rubyh39
Idaho
1 review
0 helpful votes
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September 18th, 2017

I got the magnets, I love having family photos on our fridge. I would highly recommend getting the 3x3 because they are the perfect size. I would likely purchase these again to send in Christmas cards.

Thumbnail of user kimc164
Ohio
1 review
0 helpful votes
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March 28th, 2017

I ordered two 20x24 canvas. They arrived in a very short time and were absolutely beautiful. One was a wedding canvas and the other of their first newborn child. They were hung in their living room and look great hanging on the wall unframed.

Thumbnail of user nelsons64
Arizona
1 review
0 helpful votes
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December 24th, 2018

I ordered 2 blankets with a groupon voucher which only worked if I did the code mobile. I placed the order December 8th and the customer service is horrible you're better off contacting Santa and getting a response. Have not recieved my blankets and it's Christmas eve.

Thumbnail of user rachelles27
Idaho
1 review
1 helpful vote
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February 9th, 2019

I love the canvas that I got from CanvasOnSale! I am a photographer and have ordered lots of canvases and the quality on this one is above most other companies that I've used. I will definitely order my next canvases through CanvasOnSale.

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From the business

Your Photo on Canvas.? Made in USA.? Great Customer Reviews.? Stretched on frame & Ready to hang!? Mother`s Day SALE: Guaranteed Delivery!

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Thumbnail of user philippm2
Canvas O.
Typically does not respond to reviews

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