• CanvasOnSale

CanvasOnSale

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Overview

CanvasOnSale has a rating of 2.8 stars from 1,219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CanvasOnSale most frequently mention customer service, several times, and photo blankets problems. CanvasOnSale ranks 12th among Photo Printing sites.

  • Returns
    30

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Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
231
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How would you rate CanvasOnSale?
Top Positive Review

“Above & Beyond!”

Jill L.
3/17/24

I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred. -Production was very fast….a few days. -shipped out very soon. -Box arrived…with FRAGILE tagged all over. Delivered by FedEx. -Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously. -Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping. -I contacted Customer service. -They immediately responded they would replace the two broken mugs. -a day later I received shipment notice. -two days later received replacements. This time not broken. I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order. I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear. I will be using them again in the future.

Top Critical Review

“Noticeable Mark on Print”

Tammy H.
9/4/24

I received my print with a noticeable mark on the front. I called them immediately. They told me to email the issue. They have not responded if they will fix or not and it has been over a week and I have sent multiple emails. I would not order from them again because their customer service is terrible. The prints looked cheap in comparison to Canvas on Demand.

Reviews (1,219)

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Reviews that mention popular keywords

customer service (132) canvas prints (95) canvas picture (24) christmas gift (29)
Thumbnail of user katrinav6
California
1 review
0 helpful votes
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October 13th, 2017
• Updated review

I received my canvas yesterday and I was very pleased with is. It turned out great this time. Thank you for your great customer service. Keep up the good work

Go above and beyond to make customer happy
October 13th, 2017
• Previous review

My son picture was printed sideways. How could it be like that. It's so unprofessional. I was so disappointed...
Update 10/4/17

After knowing customer is not so happy about its product, canvasonsale offers a one time use code to purchase one product on their website and I used it for my wedding pix. Thank you for going above and beyond to make your customer happy. Will update the work quality upon receive it.

Thumbnail of user tanyak63
Wisconsin
1 review
0 helpful votes
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December 30th, 2018

Was extremely pleased when my parents received their gift. My father in law is hard to impress, and he was very impressed with the quality. Will definitely consider future purchases!

Thumbnail of user julies594
New Mexico
1 review
0 helpful votes
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April 28th, 2019

The quality was beautiful. Colors brilliant and stretched very nicely on frame. We have 5 total on one wall and it looks great,
Thank you for your excellent service too!

Thumbnail of user jefferys83
Maryland
1 review
0 helpful votes
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March 26th, 2019

The frames weren't delivered warped like canvas art from other companies have been in the past. And was a pretty fast turn-around. Totally unexpected. Would definitely order from them again

Thumbnail of user judym249
Michigan
1 review
4 helpful votes
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August 23rd, 2018

Been trying to redeem voucher for a month. Sick of seeing the internal server error message over and over. Frustrating. Then it's too late to call when I can. Horrible.

Thumbnail of user tinae20
Pennsylvania
1 review
0 helpful votes
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February 22nd, 2017

This product was exactly what i wanted. It came out perfect and was priced great. No complaints was given as a gift now other family members would like one

Thumbnail of user theresag100
New Jersey
1 review
0 helpful votes
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December 7th, 2018

DO NOT ORDER FROM THIS COMPANY! I ordered 2 canvas 1 never arrived and the other one arrived and was a photo of another family. I have been trying to contact for days and get no response. ABSOLUTELY HORRIBLE CUSTOMER SERVICE

Thumbnail of user lindseyz3
Wisconsin
1 review
0 helpful votes
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January 28th, 2020

Canvas came damaged and can't get a replacement. Customer service is terrible, keep asking me to jump through more hoops and it's been a long time with no replacement...

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Thank you for your honest review. We're sorry about your experience and would like to solve your problem. Please tell us your order number.

Thumbnail of user ktm2
Pennsylvania
1 review
0 helpful votes
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January 24th, 2017

Loved my canvases, they look like I'm a professional photographer! The delivery was quick and easy. Ordered them just before Christmas and had them in plenty of time.

Thumbnail of user allanam1
Maryland
1 review
0 helpful votes
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February 20th, 2017

Love the result with one slight exception. Once it was hung, you could see that the upper left corners of all three canvases were not pulled tight enough. Still satisfied with the overall effect.

Thumbnail of user darlenem45
North Carolina
1 review
0 helpful votes
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February 13th, 2018

Granddaughter loved the framed pic I sent her for Christmas, Pic clear as photo, easy order. Only thing I could say negative, would be sending a wall hook with canvas pic. Great deal too!

Thumbnail of user lynng55
Georgia
1 review
0 helpful votes
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December 19th, 2016

I worked several hours to finally get date cropped off of my picture but when canvas arrived the date is still on it. Very unhappy. This was a gift and i can't use it!

Thumbnail of user michelleb632
Texas
1 review
0 helpful votes
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December 27th, 2018

I ORDERED TWO BLANKETS FOR MY CHILDREN FOR CHRISTMAS OF THEM AND THEIR GRANDMA WHOM JUST PASSED AWAY. I RECEIVED A E-MAIL STATING THEY WERE MAILED OUT DEC 12, STILL NO PRODUCT, STILL NO REFUND! NOONE ANSWERS THE PHONE OR REPLIES TO E-MAILS. POOR EXCUSE OF A COMPANY!

Thumbnail of user jannellet
Texas
1 review
0 helpful votes
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May 24th, 2017

We purchased a 36 x 24" canvas print through Groupon from Canvasonsale. The satisfaction guarantee was the main factor behind choosing their company since there are many whom offer the service and quality of the product is critical to our family. The print came in quickly and was well packaged to prevent against damage. However, upon reviewing the print we realized that it was much darker and did not hold the same color vibrancy as our submitted online image. Customer Service was contacted, and after an exchange of pictures of what was received compared to the original submitted image, they were quick to offer a reprint resolution. We cannot say it enough, our experience with this company was exceptional. They do highly value their customer's experience and it shows from start to finish. They stood behind the quality guarantee, showed sincerity in responding to our concerns, and went above and beyond in their professionalism to make things right. Our final canvas is hangs beautifully over our mantle but what is even better is the feelings of resolution and care we remember when looking upon the canvas. We will continue to refer this company to loved ones and all those who value quality products and companies that stand behind their work.

Thumbnail of user michelles262
Virginia
1 review
1 helpful vote
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January 31st, 2017

Had a groupon for four of the photo blankets. They ended up to be more like lap blankets than real blankets, but they were soft and the color and picture turned out fantastic.

My main issue was that the groupon and website made it look like these would be shipped from the USA and that production and delivery would only take about 2 weeks total. I placed the order on Nov. 26 to have them delivered by Christmas.

As Christmas approached, I called to check on a tracking number (promised on their website) I then found out my order was coming from the German plant (no word of that anywhere on their website) and they don't have tracking on those packages.

The packages never arrived. In early January, I called again to complain. Or I tried, but it was very hard to get through to their customer service department. I eventually left a not very nice email, to which they responded apologizing and saying they would ship the items out again (from Germany again).

I finally received my order yesterday. If I had payed full price, I would have been disappointed due to the size, but they were worth what I paid in the Groupon.

Thumbnail of user christiej3
North Carolina
1 review
0 helpful votes
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January 23rd, 2017

I ordered a picture of my daughter snoozing with our dogs to send to her. She is away in college and it was such a perfect gift! The quality was better than expected!

Thumbnail of user damarisf2
New Jersey
1 review
0 helpful votes
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October 31st, 2017

I can't complain they were courteous kept me up-to-date with my order and was able to track it as it was being processed and even when shipped great business will come back again

Thumbnail of user arlenew27
Virginia
1 review
0 helpful votes
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November 1st, 2018

I've ordered several canvases and they are simply stunning! I'm a graphic artist and I love this companies products! And the turn around time is very quick!

Thumbnail of user carmenn27
Rhode Island
1 review
0 helpful votes
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May 24th, 2019

Your product is light weight. Perfect for a velcro frame hanger. Thus this doesn't take away from the great product that you are providing as a company. Will definitely be a returning customer.

Thumbnail of user edwarda49
New Jersey
1 review
0 helpful votes
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April 9th, 2018

Ordered one photo print on canvas for our office - could not have been more pleased with the results - far exceeded my expectations - ended up ordering several more and will be ordering even more.

Thumbnail of user phillipw30
Tennessee
1 review
0 helpful votes
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July 17th, 2017

Excellent I am very please with Canvas on sale. My prints were high quality. This is definitely not the last time I will use them. I gave one to a relative and they were very pleased as well!

Thumbnail of user schvonnee
Pennsylvania
1 review
1 helpful vote
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February 9th, 2019

I had professional photos done and the photographer was charging over $300 for prints of our photos. I spent less than $30 for a great canvas that now serves as a focal point in my living room!

Thumbnail of user karenr594
Florida
1 review
0 helpful votes
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October 3rd, 2019

Canvas on sale turned my picture into a beautiful work of art. The colors are vivid, the mounting is precise and they captured all the details. Beautiful job!

Thumbnail of user rebeccab538
Delaware
1 review
13 helpful votes
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January 9th, 2020

I ordered a canvas of a beautiful picture of my children that I love and the canvas that I received was EXTREMELY full and faded! The colors were terrible and when I tried to call customer service multiple times, the phone kept ringing and I could not reach anyone! I believe this company is a fraud and would never recommend!

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Thank you for your honest review. We're sorry about your experience and would like to solve your problem. Please tell us your order number.

Thumbnail of user angieo7
Tennessee
1 review
0 helpful votes
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March 28th, 2017

The canvases of my daughter's wedding turned out amazing! We absolutely love them and have an entire wall in our living room covered with the canvases!

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From the business

Your Photo on Canvas.? Made in USA.? Great Customer Reviews.? Stretched on frame & Ready to hang!? Mother`s Day SALE: Guaranteed Delivery!

Company Representative

Thumbnail of user philippm2
Canvas O.
Typically does not respond to reviews

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