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CanvasOnSale has a rating of 2.8 stars from 1,219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CanvasOnSale most frequently mention customer service, several times, and photo blankets problems. CanvasOnSale ranks 12th among Photo Printing sites.
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I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred. -Production was very fast….a few days. -shipped out very soon. -Box arrived…with FRAGILE tagged all over. Delivered by FedEx. -Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously. -Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping. -I contacted Customer service. -They immediately responded they would replace the two broken mugs. -a day later I received shipment notice. -two days later received replacements. This time not broken. I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order. I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear. I will be using them again in the future.
I received my print with a noticeable mark on the front. I called them immediately. They told me to email the issue. They have not responded if they will fix or not and it has been over a week and I have sent multiple emails. I would not order from them again because their customer service is terrible. The prints looked cheap in comparison to Canvas on Demand.
Every order comes out great, ships quickly and surpasses all expectations! Great work. I will be ordering again very soon for stand ups for our wedding.
Loved the product and will be ordering more soon. Love the sales and different options. Definitely worth trying them out if looking for good canvas prints.
There was a problem with damage in the shipping of the canvas. I contacted them and they responded immediately and replaced it very quickly. Nice printing.
I've ordered several canvas Prints from this company. I love them all good quality clear photos. I recommend them highly quick delivery and easy online access.
I am incredibly pleased with my canvas... excellent quality and it got to me in under a week. I would wholeheartedly and without reservation recommend CanvasOnSale!
Thanks again for a job well Done... My photo is nice, I like the different presentations, styles, the deals, and all. Thanks you very much, keep up the great work... A++++
I bought mine off groupon. I was skeptical that the quality would not be good but I was wrong! It turned out great and there were no hidden fees. Definitely recommend!
I have ordered a total of 10 or more pictures thus far and have been beyond satisfied with the quality and delivery time. Zero errors. Keep up the good work!
Your loyal customer... The Diva
Tip for consumers:
always great Groupons as well.
Received a canvas print from the company and it had numerous issues.
When I contacted them, they immediately got back to me to resolve the problem by sending a new canvas that was absolutely perfect!
They don't respond to your needs if you request a different scenario for a time frame involving a new image for an already placed order... sent 3 emails to no avail!
Ordered from here through groupon so got a really good price so i was a little worried about how they'd turn out
Canvases came in the perfect size for the picture that I wanted to print and the printing itself came out really well and the canvas quality is also good
Ordered my canvases Monday and came in on Thursday afternoon so very speedy at printing and shipping to you
They were really well packaged with bubble wrap and tightly packed in a box as to prevent any damage since they were unable to move around in the box at all
Just love the quality, price, packaging, turn around time, all good. I know when I place an order it is good to go! Appreciate the specials very much. Thank You!
I purchased a Groupon for the 20x16 canvas. The photo I selected worked best on a 20x10 canvas. I contacted customer service to see if the size could be reduced (read less canvas and less cost to CanvasOnSale) and they declined. I was offered the solution of resizing to a 3x4 ratio. This did not eliminate the problem. When I informed the customer service representative she declared it was not an issue with the site and they could not help me. These folks are inflexible and a seemingly simple fix was not provided. I offered to pay a change fee for a new code allowing the new size and was declined. CanvasOnSale does not want your business, search elsewhere.
I am pleased with the canvas shot of the home I was born and raised in. I love the color and the detail. It is exactly like the photo I uploaded. However, the size of the canvas I received was not the correct size. It was supposed to be 36x24, but I received a 16x20 canvas. I would like to get the size I ordered.
My canvas picture is beautiful, I will treasure it forever! This is my beloved Farley, who we had to put to rest. I will forever miss him. Thank you so much for doing such a great job!
I bought my son a blanket of his favorite cat that he had to leave behind in college. He got a big laugh and says he will hang it on his dorm wall. LOL
It turns out beautiful. Excellent quality materials. It looks really nice on top of my fireplace. Accessible shipping charge. I would definitely recommend it.
Bought this as a Groupon and was hesitant due to having to increase the pixel size on a photo from my phone via windows Paint program to get the 60x48 size i wanted. IT TURNED OUT BEAUTIFUL! Absolutely love it. The shipping was also very fast and extremely well packaged to ensure no damage was done to the canvas. HIGHLY RECOMMEND!
I was pleased at how mine turned out, nice remembrance of our sweet Tazzy. I have never ordered one of these before, from anyone, so this is my first experience, nothing to compare it with.
I don't write reviews very often, but they deserved it. Have ordered from them 5 times and each one is fantastic. From 8x10 all the way up to 48x36. Very well done.
I have been trying to talk to customer service since December 14 and it is now December 19 and I still cannot get in contact with anyone it also been 48 hours over the 24 that I am supppose to receive an email back
Canvasonsale provides a crappy canvas product that isn't even a true canvas material that feels more like plastic and the ink chips off easily. The product I received had numerous defects from poor color matching, bad construction with staples sticking out and the canvas itself was overstretched on the wooden frame which distorted the picture.
Their customer service is terrible when it comes to receiving a refund. BE WARNED they flat out refuse to issue a refund unless you cut up your canvas first! Instead of paying for return shipping when a product is defective, they told me on more than one occasion: "Our normal procedure is to destroy the item without having to return and provide us with digital images in order for us to process a refund to the customer."
If you want a fast resolution, don't frustrate yourself dealing with their customer service by email or phone. Go straight to the Better Business Bureau (www.BBB.org) and file an online complaint for faster resolution. I've been told to expect a refund in 5 days.
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Your Photo on Canvas.? Made in USA.? Great Customer Reviews.? Stretched on frame & Ready to hang!? Mother`s Day SALE: Guaranteed Delivery!
