CanvasOnSale has a rating of 2.8 stars from 1,219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CanvasOnSale most frequently mention customer service, several times, and photo blankets problems. CanvasOnSale ranks 12th among Photo Printing sites.
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I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred. -Production was very fast….a few days. -shipped out very soon. -Box arrived…with FRAGILE tagged all over. Delivered by FedEx. -Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously. -Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping. -I contacted Customer service. -They immediately responded they would replace the two broken mugs. -a day later I received shipment notice. -two days later received replacements. This time not broken. I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order. I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear. I will be using them again in the future.
I received my print with a noticeable mark on the front. I called them immediately. They told me to email the issue. They have not responded if they will fix or not and it has been over a week and I have sent multiple emails. I would not order from them again because their customer service is terrible. The prints looked cheap in comparison to Canvas on Demand.
Use extreme caution when it comes to this company. I ordered a metal frame from them with a groupon discount attached BEFORE Christmas so I could give it as a gift. Not only did the package arrive a week late but the quality was awful, I was shocked they would even send it to me without double checking first. The professionaly taken (not on an iphone), high jpg photo I sent in came back on supposedly a "metal"-(truly aluminum) canvas. It was completely discolored as though their ink was running out and extremely pixelated and fuzzy looking. After trying a dozen or so times to contact the company via phone and never getting someone to answer I emailed the company which took them three weeks to respond each time. I exchanged messages over the next couple months with three different people via emails, none of which were on the same page about a refund or new print. One said they'd send a new photo immediately, this never happened. The next said I needed to completely destroy my print in order to have a new one sent (like why would i do that? You already have my money.) and finally another said I would need to pay shipping for a new one to be sent out. It didn't feel worth it anymore and I felt I was talking to a machine. They only post the good reviews on their website, so just be careful (if they even let this be posted) this company is not legitimate and if it is, then they have the worst customer service I have ever experienced. So disappointed.
The transfer from photo to canvas was beautifully done and the service was incredibly fast.
I initially had one print done and followed it up with two more.
I wanted to order a canvas print for a birthday present. Never done it before and it turned out amazing! It is beautiful and the picture transferred perfectly!
The quality of the canvas was excellent and it also was delivered quickly after being ordered! I would recommend this company as well as use it again myself!
I would like to thank canvasonsale for such great work and awesome canvas. I am so happy for the promised quality. Smooth deal! Very good canvas! Great service!
The service and delivery were superb. I received my order in time for my daughter's birthday and her new remodeled bedroom! We will be placing an order again soon.
Thanks
Akia Lynch
I love the canvas I got with the printed image of an owl on it. I can see that it is good quality and I can't wait to paint it! Shipping was very quick.
Such a wonderful job. Love my canvas. The colors are wonderful Nd the picture is perfect. I have ordered several of these and everyone is just as beautiful as the last.
Gave as a Christmas gift to my son and his wife... it was a definite hit! They raved about it! Everyone wanted to know where it was done. New customers coming!
Just as described. Great quality. I recommend to anyone. I love it and my family love them also. I plan to continue using Canva on Sale for all my canvas prints.
Super great canvases for the price you pay! I would order more stuff from them in a heartbeat! I also really appreciated the coupon! What a great steal of a deal!
I order 3 of the photo blankets for Christmas presents. I put a picture of my grandchildren on it. The people I gifted them to loved them very much. Thank you for such a wonderful job.
Print turned out great! We love the canvas, photo, and the frame. We did notice the frame needs to be mounted on all four corners otherwise the wooden frame with not stay flat against the wall.
The canvas was just as I had expected it has been the fourth one you have done for us! Great Job! I will use you in the future for many many more that we will need!
Ordered two prints to canvas, a 36 x 24 and 24 x24, and both turned into true works of art. Beautiful quality and fast and friendly service. I will be ordering more!
ZERO stars for quality and also for customer service. I found this company via Groupon. It sounded like a great deal so I purchased it. I had professional photos taken for which I purchased the disk and the copyright. I emailed one into Canvas On Sale and what I received was a canvas of my children looking like ghost figures. There is no color in the canvas, no sharpness, no life - just extremely poor quality. I tried calling the phone number they have posted on their website, *******415, and it just places you in a holding queue for 5-10 minutes before disconnecting the call entirely. Don't waste your money, they are a huge disappointment in both quality and customer service. Big Scam!
2/5/16 UPDATE: Once I posted my review, I was quickly contacted by Canvas On Sale. They remade my canvas in the exact same poor quality that lacked color and sharpness. I took pictures of their two canvas's alongside the same picture I ordered on canvas from Picture it on Canvas. The difference was so obvious. I emailed it to Canvas on Sale and requested a refund which they agreed to. I am happy I was able to get my money back but the entire experience spanned two months and I was unable to give the christmas gift of a canvas to my kids' grandparents. The cost between Picture it on Canvas and Canvas on Sale is comparable and you can also by Groupons for Picture it On Canvas so I will just stick with them in the future.
I was so excited to get the boxes and open them up! As I unwrapped them I was so very sad and disappointed! All of my friends have beautiful, bright, lovely canvas's hanging in their house and I was so embarrassed of how these look that I put them back in the box and his them from my husband. I went to their website and emailed them about getting information on their 100% quality guarantee. I keep checking my email for a response and after getting no response I decided to look up the reviews on this company and I guess I can forget about getting a response or any type of customer service at all and I am out money with a product that Is very if very poor quality. The photos were very washed out an light... faces were almost white they were so light. No contrast at all. I am appalled that any adult could put that in a box and ship it out to a paying customer! Very disappointed! I have learned my lesson about not reading reviews on a company before I place an order with them. I would not have written this review if they would have contacted me and offered to fix them. So this sums up my review on my order... POOR QUALITY and POOR CUSTOMER SERVICE!
Tip for consumers:
Beware!!!
I was surprised by how easy it was to order. It it arrived within a week.
This survey is a little demanding, it will not let me post until there was 100 characters
I purchased the mug for my boyfriend I choose the Orange Mug and had my picture put on it. He said it was the best, most thoughtful gift, anyone could of given him.
If I could give them 0 stars I would. I contacted a customer service rep named Kim because I had bought a groupon for a 20 x 16 canvas for my mom for mothers day and the code was not working on their site. I had called and asked her many questions like why 16 x 20 was not in the list when customizing the canvas and her responses were less than unprofessional. I asked her another question and she huffed in the phone like I was annoying to her or wasting her time... excuse me for trying to get something I bought. She then was talking to another representative in the back ground while I was asking a question and then says what did you say... well if you were not being rude you would know. I asked politely for a manager and she said no. Yes you read that correctly... told me no. I have never dealt with a company who is so unprofessional. I called groupon and cancelled my order immediately. I never feel the need to blow up companies online or on social media but this company is a scam and all should be warned. I will never use them and will tell everyone I know not to as well. Groupon has also been informed of the situation and I hope they will not promote this company any longer.
Great canvas prints, and inexpensive, too! Much better than what I purchased from Target! I have purchased 7 or 8 canvases, from Canvasonsale, and I will never buy elsewhere, again.
I purchased a groupon for the canvas in hopes of it being a good product. It did not disappoint. Very good product and fast delivery. I would recommend to anyone
Your Photo on Canvas.? Made in USA.? Great Customer Reviews.? Stretched on frame & Ready to hang!? Mother`s Day SALE: Guaranteed Delivery!
Dear Courtney,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to complaint@canvasonsale. Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your CanvasOnSale-Team