CanvasOnSale has a rating of 2.8 stars from 1,219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CanvasOnSale most frequently mention customer service, several times, and photo blankets problems. CanvasOnSale ranks 12th among Photo Printing sites.
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I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred. -Production was very fast….a few days. -shipped out very soon. -Box arrived…with FRAGILE tagged all over. Delivered by FedEx. -Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously. -Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping. -I contacted Customer service. -They immediately responded they would replace the two broken mugs. -a day later I received shipment notice. -two days later received replacements. This time not broken. I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order. I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear. I will be using them again in the future.
I received my print with a noticeable mark on the front. I called them immediately. They told me to email the issue. They have not responded if they will fix or not and it has been over a week and I have sent multiple emails. I would not order from them again because their customer service is terrible. The prints looked cheap in comparison to Canvas on Demand.
I came back from my anniversary trip with my wife to open the cutest wedding picture of us. And so soft. I am so exciting to lay on it. I love it and I haven't even used yet...
Third to me I ordered. I paint and sell abstract art.
I love having these pillows at my art shows.
I do only one of each painting, that way it's a one of a kind for my collectors.
I had ordered two separate orders. Two canvases for my mother in law to be sent to her and 5 for me. They sent me an email few days later stating they made a mistake with the pics and will correct it and send them out. My mother in law received her two but I received 2 canvases of pictures that were not mine. I emailed them, they asked for the D numbers on canvases. They apologized and said my order will be processes shortly. I got a tracking number and I thought my order of 5 would come. Friday I get an email that it was delivered and still I had nothing. They processed my mother in law's pictures again and resent two more to her. I emailed them and haven't had a response. I have never had a problem with them ever until now. It saddens me because I have ordered so much from them and now I have to find a new company. Hopefully I get my canvases this week or I need to call Paypal to get my refund.
** update I spoke to a very nice woman there and she said sshe will send right out and also rechecked the order for me. Keeping my fingers crossed.
My canvas was great quality and better than what I imagined, I wished it was not that thin. I bought a coupon from group on and it was easy to redeem. Overall I am very satisfied with what I got.
Beautiful canvas of our trip to Alaska. They were fast in producing 3 canvas for us and I am getting ready to order more of our trip to the North East. Great quality and service...
I ordered 4 canvases and they came out so beautiful! They are so true to color and vivid! I will definitely be ordering again in the future, and have already recommended to friends and family.
I purchased an order from Groupon and I am hooked! I have ordered 13 canvas' so far and just bought another 5. The quality is amazing and it arrives so fast! Love love love them!
From the ease of uploading one's pic to receiving the end product in the mail was effortlessly easy and fulfilling, especially the grand end product that one displays with pride and joy.
Went all out this time and ordered the frame with my 40" X 40" canvas print. The picture was myself and my wife on vacation in Mexico and it turned out perfect!
I totally messed up my voucher coupon and they refunded my mistake and I reordered. They are very nice to work with and then quality of there work is great and even at Christmas they ship fast
We will be ordering more for sure! Hoping to finish our hallway in family photo canvases! Thanks so much for making it so easy to bring our wonderful family memories to life!
I have ordered several times and I have always been very satisfied with the products I have received back. They make great family gifts and wonderful memories for friends.
I have never ordered a canvas picture before and I purchased a Groupon for a 24 X 36. I love it! I was worried that it would be a bit fuzzy since it is so large but it is very clear and beautiful!
Very nicely done canvas and delivery within a week! Exceeded my expectation. The picture looks awesome and perfect. My family is very happy with the quality.
OMG. I love it. Very easy from the simplicity of the order all the way to the delivery. Great service and quicker than I imagined too. Will order again!
I bought a Groupon for a three panel large picture however, when I ordered it, none of her pictures I selected worked with the resolutions. It was a rip-off.
Photo was on thinner acrylic then expected, pict was disappointing because part of it was cropped out 12x8 size... shipping was super fast and was also easy to order that is on the plus side
Dear Lo,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to complaint@canvasonsale.com. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasOnSale-Team
Sent to my friend in New York as a surprise, it was perfect! Being a personal photo the surprise was made even better because of the quality of the canvas done.
I ordered pictures and two pillows and they cam out wonderful. They are all of our two dogs. They are so good that my husband thought one of the dogs was sitting on the sofa, but it was the pillow!
Tip for consumers:
You need to order from canvas on sale.com
Products used:
Canvas pictures and pillows.
This company is a joke. You don't have a review section, so I'm leaving this right here. Y'all have a deal going on with Groupon for the magic mugs. I ordered 3 through them. The original price on them as pictured above is $34.99 (the discount was for $6.99 each). It was even like that on the site. When I tried to check out, however, it bumped it to $39.99 leaving $5 after the Groupon coupon code. Since I have to pay separate shipping and handling (not a big deal), I wasn't paying the extra $5 per mug when I already purchased it. I tried to internet chat and email. I got a response 3 days later AFTER you guys changed the website to $39.99. (That is sneaky and dishonest) Thankfully Groupon responsed fast and took care of it. I ordered them with the correct price. They just came in today and look horrible. 2 of them are the magic mugs like they should be but the job was done horrible. You can see the picture right through the black and both mugs were horribly chipped at the bottom. The third one was a normal mug and it was def. Suppose to be another magic mug. I will never order from y'all again and I will make sure everyone I know knows the crappy job y'all did. Horrible service, horrible customer support, horrible experience all around.
I order my canvas's for gifts and they turned out great... very satisfied. They look beautiful hanging on the wall. I would order from them again and again.
Disappointed in the quality. Pictures were blurry, the mounting was done cheaply. I have used other canvas companies before and the quality was much better.
Dear Cheri,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to satisfied@canvasonsale.com. Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your Canvasonsale-Team
The creation process, and transparency of cost of product and shipping, was easy to use and identify! Product shipped same week, very well packaged and looks great! Thanks!
Great quality and super fast! I have used them on several occasions and for making enlargements that are awesome. I have used some of those enlargements as gifts and people are amazed at the quality.
I ordered a canvas 3 days ago, and within seconds of placing the order, I realized that there was an error in the photo (it was difficult to tell because on their site, you can only see a thumbnail of the print, you can't blow the photo up). I immediately looked on their website and found that I was able to cancel the order since it was only 2pm, and you are allowed to cancel if cancelled by 5pm. I immediately started calling, and each time I would call, I would listen to hold music for 5-6 minutes, and then an automated recording would come on saying that no one was available to take my call, and I was not given the option to leave a message. I have sent multiple emails over the last few days, and called more times than I can count, and I have yet to receive any response whatsoever. The only thing I have received is a automated email stating that my order has shipped. This canvas was a wedding gift for my father, and now it will arrive with an error in the message that I had printed on the photo. I fully regret ordering through this company.
Your Photo on Canvas.? Made in USA.? Great Customer Reviews.? Stretched on frame & Ready to hang!? Mother`s Day SALE: Guaranteed Delivery!
Dear Jennifer,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to satisfied@canvasonsale.com Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your Canvasonsale-Team