CanvasOnSale has a rating of 2.8 stars from 1,219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CanvasOnSale most frequently mention customer service, several times, and photo blankets problems. CanvasOnSale ranks 12th among Photo Printing sites.
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I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred. -Production was very fast….a few days. -shipped out very soon. -Box arrived…with FRAGILE tagged all over. Delivered by FedEx. -Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously. -Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping. -I contacted Customer service. -They immediately responded they would replace the two broken mugs. -a day later I received shipment notice. -two days later received replacements. This time not broken. I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order. I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear. I will be using them again in the future.
I received my print with a noticeable mark on the front. I called them immediately. They told me to email the issue. They have not responded if they will fix or not and it has been over a week and I have sent multiple emails. I would not order from them again because their customer service is terrible. The prints looked cheap in comparison to Canvas on Demand.
With so many vendors available you guys knock it out of the park on fast service. I Have ordered multiple times now because your turn around is faster than anyone's.
Purchased a couple of canvases first. They were so great I immediately ordered several more to go with it. Plan on using them as advertising for my book.
These came super fast in the mail. I don't even think it took 8 days. They were well packaged and are absolutely beautiful! Would recommend to anyone!
Very fast and easy company to work with, also great quality products. I gave it as a present. He absolutely Loved it, and has had meny components on were he had it done.
I refer everyone I know to CanvasOnSale because I always get quality work for an amazing price. My order is always on time and always creates a smile.
I have been very pleased with every canvas I have ordered from CanvasOnSale! Each one has been crystal clear and excellent quality! I love ordering from CanvasOnSale!
Easy order and very fast! And love the Quality of the canvas I order look realy nice. Thank you so much for your hard work. My family and friend love it.
I ordered some prints from Canvas On Sale. They were reasonably priced and arrived in about ten days. One of the pictures had a white stripe on one edge which was obviously not what I wanted. I contacted Customer Service, explained the issue, sent photos and requested a replacement. They offered the replacement in an email signed by *... then the trouble began.
When the picture never arrived I contacted customer service on the telephone. I was told that the problem was not their fault, that they had sent me an email explaining it was my fault and advising that I needed to reorder. I never received that email although I have received and retained every email I actually got since about 1982. The customer service rep kept chuckling while I was talking. When I asked what was so funny the person simply noted that my problem was a funny one.
Bottom line, I do not want to do business with people who are openly contemptuous of their customers and unwilling to back their products. Perhaps, Canvas World [canvasworld.com], Canvas Pop [canvaspop.com] or Canvas Prints [easycanvasprints.com] will be a better for customers like me who require both quality work and the basic tenets of respect.
*Personal information redacted by admin
I received my 8 canvas, they were awesome, my client loved everything about them. Will defintely order again. Ordered on a Sat. My order cam on Thurs. Fast fast service
I had my digital painting printed on 60x40 canvas. I was worried I would lose clarity and quality. I was completely wrong to worry. This was one of the best canvas prints I have ever had done.
I have ordered 2 photo blankets since 4/30/17. One from printerpix.com, and the other from canvason sale.com. The first on from printerpix.com took me about 30-45 minutes to upload and arrange all of my photos for the blanket.
Then i figured the next order would go just as smooth. HAH. First off, your photo must be the perfect size and you you cant do multiple photos per blanket. There is no photo editing software in their website at all. Then after all of that was finally done my. Groupon voucher would not work. Then suddenly after i sent them a copy of my voucher somehow started working and they have no idea what "I" was doing wrong. So, i finally got past all of that and it cone time t pay for the shipping. Then it would not except my information. Every time i would enter my billing info and continue to the next page. It would just erase all the info i just entered and make me start over. So i contacted them again and they told me i must use a different web browser then safari. Blah blah blah.
In a nut shell, if I hadn't prepaid for the blanket. I would have never ever went through the hassle. In fact I started to think that was their whole approach to make it so difficult that you just give up. And they get to Keep your money!
Dear Patrick,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message to satisfied@canvasonsale.com. Our experts will immediately take care of your request. We're looking forward for your reply, your Canvasonsale-Team
I don't know what happened with some of these other reviews, but mine turned out BEAUTIFUL! I am planning to order more as giifts. I received mine within a week and couldn't be happier!
My Sweet Koja passed away and I had to print a canvas to keep his memory alive
I got a 30x40 - it's hanging in my room and it feels like he's here i couldn't be happier with the quality and the shipping
Thanku for helping me feel more at peace with his passing by this beautiful canvas
The colors sparkle and the images are crisp. The canvas prints are glare-free in my sunroom full of windows. Very pleased with the quality and the prices.
My mugs came completely destroyed and i have had no response from customer service. They can post new Facebook photos and memes everyday though
I received the most beautiful canvas print for my office. It arrived quickly and looks great! I am very happy with this purchase.
No matter what i ordered and how many, always perfect and was delivered very fast... highly recommended. Will keep on ordering :)
I received my order and the prints on the canvas were so dark you couldnt make out what the picture was. Now keep in mind the photos were taken with a professional camera and enhanced with photoshop before they were uploaded so it clearly was not the photos or quality of them. After going back and forth with a representative they totally agreed that I should not have received a canvas in that condition and asked if they can reprint them for me and I had no problem with that. Fast forward a little over a month and I still havent received the new prints so I called and got a representative who pretty much lied to me - when I asked where they were she told me they had shipped. When I asked for a tracking number and wanted to know why I didnt get an email she then told me that they were in the process of shipping and still in their photoshop department being fixed and I would get a tracking number when they are done and sent out. About an hour later I received and email with a tracking number and when the new prints got here they were exactly the same as they first ones and were clearly not fixed or even addressed and they just resent the same print as the first time - extremely horrible condition and customer service as well
Dear Thomas,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to satisfied@canvasonsale.com Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your Canvasonsale-Team
My canvas print came out great! Production and delivery of product was so quick. Keep up the great work.
I was impressed by the speed and quality of my prints when they arrived! The other companies don't compare.
I am extremely disappointed in this company. First off I had two canvases made and they both look awful. These were professional photos so quality wasn't an issue on my end. I would understand if I took a phone picture. Aside from the bad quality how is it acceptable to cut off the grooms head on a wedding picture. I was told it was because I chose to wrap my foto instead of choosing a border. Compared to the actual picture it was cropped and re-sized to fit. I am not a genius or claim to be, but if you are in the business of making canvases how hard is it to properly fit a picture on the canvas properly. Come on I'm sure the software does it for you. This was only the beginning. After contacting them they agreed to redo our order. I was happy considering that was a huge mess up. Upon delivery I opened the package to find that I received someone else's order. I contacted them again and guess what. They resend the same order again of another family. I contacted them yet again a last time and you would think they would make sure to send our pictures. I guess third time is not the charm for this company. They are a joke, now I'm left with two poorly printed half $#*! ccropped canvases. Not only that I have 6 canvases of somebody else's family and pictures to prove it. How hard can it be to ship the right order? I can get that they send the wrong one once, but three times is pure incompetence. Stay away from this company. Don't even bother dealing with them.
Tip for consumers:
Stay Away!
Making canvas of all the places we've been and baseball stadiums we've visited. A great product to display.
Your Photo on Canvas.? Made in USA.? Great Customer Reviews.? Stretched on frame & Ready to hang!? Mother`s Day SALE: Guaranteed Delivery!
Dear Kerry,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to satisfied@canvasonsale.com Our experts will immediately take care of your request. We're looking forward for your reply, your Canvasonsale-Team