• CanvasOnSale

CanvasOnSale

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Overview

CanvasOnSale has a rating of 2.8 stars from 1,219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CanvasOnSale most frequently mention customer service, several times, and photo blankets problems. CanvasOnSale ranks 12th among Photo Printing sites.

  • Returns
    30

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Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
231
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How would you rate CanvasOnSale?
Top Positive Review

“Above & Beyond!”

Jill L.
3/17/24

I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred. -Production was very fast….a few days. -shipped out very soon. -Box arrived…with FRAGILE tagged all over. Delivered by FedEx. -Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously. -Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping. -I contacted Customer service. -They immediately responded they would replace the two broken mugs. -a day later I received shipment notice. -two days later received replacements. This time not broken. I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order. I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear. I will be using them again in the future.

Top Critical Review

“Noticeable Mark on Print”

Tammy H.
9/4/24

I received my print with a noticeable mark on the front. I called them immediately. They told me to email the issue. They have not responded if they will fix or not and it has been over a week and I have sent multiple emails. I would not order from them again because their customer service is terrible. The prints looked cheap in comparison to Canvas on Demand.

Reviews (1,219)

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Reviews that mention popular keywords

customer service (132) canvas prints (95) canvas picture (24) christmas gift (29)
Thumbnail of user craigg112
Canada
1 review
0 helpful votes
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January 15th, 2019

I was impressed by the colors and quality on the xl format. I had concerns at first due to the limited file size upload. Once recieving the image I was very impressed.

Thumbnail of user brooket1
Oklahoma
1 review
1 helpful vote
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December 23rd, 2013

I placed my order the first week of December, and I am now wondering what to get my parents on Christmas Eve because my print did not show and you cannot get anyone in customer service.

Thumbnail of user ritaf58
New York
1 review
2 helpful votes
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February 21st, 2019

I had an image that I wanted printed in canvas for a long time. I'm glad I waited. The result is amazing. Thank you

Thumbnail of user valc56
Val C.
New York
1 review
0 helpful votes
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June 4th, 2020

Was very happy with my 2 orders. Happy customer!
As a side note I dislike when there is a minimum word requirement for reviews

Thumbnail of user marcelam47
New Jersey
1 review
0 helpful votes
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February 1st, 2021

Shipping was so quick! Quality of product is 100%! I loved it. Will be ordering again! I would recommend anyone to order from them!

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Thumbnail of user antoinetteg5
California
1 review
0 helpful votes
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February 20th, 2017

I ordered this as a gift and when my husband seen it he absolutely loved it. Thank you for making Valentine's Day even more perfect.

Thumbnail of user marquesy
Georgia
1 review
0 helpful votes
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March 27th, 2017

Will always come here first for my canvas print needs. Plus, the coupons were a blessing to get the quality prints I wanted at an unbelievable price.

Thumbnail of user kristens58
Wisconsin
1 review
0 helpful votes
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October 31st, 2017

Was a great deal! I also get wonderful coupons through email. I really like this site. They make canvass affordable. Thank you so much!

Thumbnail of user cathyd53
Tennessee
1 review
0 helpful votes
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October 31st, 2017

They did a great job! Turned snapshots into beautiful pieces of art that I am happy to display. I will be using them again.

Thumbnail of user erikah27
Tennessee
1 review
0 helpful votes
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September 18th, 2017

Ordered 2 canvases. Both arrived quickly, good quality, looks beautiful, and all for a very fair price. I will certainly be a return customer!

Thumbnail of user sandras478
North Carolina
1 review
0 helpful votes
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December 11th, 2018

I love this picture. It looks like it is one - not that a photo was placed on the metal. You can't tell where any edges might be.

Thumbnail of user cll36
District of Columbia
1 review
0 helpful votes
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June 3rd, 2019

I ordered a large canvas - received in an orderly and timely fashion - Professionally done. I will order from them again with my most trusted photos

Thumbnail of user torip13
California
1 review
0 helpful votes
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April 14th, 2019

First time using this company for a canvas photo and very impressed with the quality!
Was delivered when promised and I will definitely use again!

Thumbnail of user pamc135
Louisiana
1 review
0 helpful votes
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March 13th, 2019

I love my canvas print! My sweet little granddaughter's face just comes to life in this. Thank you so much for your prompt and professional service.

Thumbnail of user sherryl241
Massachusetts
3 reviews
0 helpful votes
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December 11th, 2020

Great color and resolution for my photos on canvas. I ordered several different ones, taking advantage of a great sale offer. Love them all!

Thumbnail of user jrr34
Florida
1 review
0 helpful votes
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December 8th, 2020

I LOVED MY PICTURE ON CANVAS SO MUCH THAT I ORDERED TWO MORE AS GIFTS! AMAZINGLY QUICK SHIPPING! WILL DEFINATELY BE CONTINUING TO ORDER FROM THIS COMPANY!

Thumbnail of user yahairam
New York
1 review
0 helpful votes
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October 16th, 2015

I've ordered about 4 times from this company and I've loved every single piece. My favorite part is when I get the SALES emails! :) HIGHLY RECOMMENDED!

Thumbnail of user heidir25
New York
1 review
6 helpful votes
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February 12th, 2016

I ordered 2. While they arrived promptly both were very washed out & blurry. The quality of these are terrible. I will not use this company again.

Thumbnail of user tommyt140
Idaho
1 review
2 helpful votes
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July 18th, 2021
Verified purchase

I have ordered several canvases of varying size and I have order acrylics. I will list out the pros and cons of using CanvasOnSale.
First Pros:
1) Great deals… best of any internet site I have found

2) Fast turn around time. I get notified of production completion usually the very next day, but sometimes the same day, depending on what time I order

3) fast shipping. I have received shipments within the same week as ordering. Almost unheard of in this industry unless you pay more for ‘rush' status

4) shipping cost. Very reasonable. Some places charge per item. COS does not. The more items I have shipped, each individual pieces shipping cost become exponentially lower

5) communication. COS sends emails to keep you informed where in the process your order is, throughout production and shipping.

6) *here is the most important one* The quality of the product. I have experienced discount sites who don't calibrate their printers often enough which leads to slight to moderate discoloration. Not COS. Everyone of the pieces that I have ordered has been perfect. The colors are duplications of the original. Outstanding product

7) follow up. With every finished order, COS incentivizes further purchases by offering deep discounts.

Cons: truthfully, I have yet to experience a con. I have emailed customer service one time. They were responsive, courteous and helpful.

Bottom Line: CanvasOnSale is a very good business to work with. They maintain communications with their clients, they offer incredibly fast turn around times, they produce a top notch product, and they do all those things at beyond fair pricing. Ordering from any other site just does not make sense.

Thumbnail of user lonniei
Tennessee
1 review
0 helpful votes
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March 2nd, 2017

LOVED THE PICTURES ON CANVAS. CHRISTMAS GIFT FOR MY HUSBAND AND HE WAS THRILLED - ALSO GAVE ONE TO MY DAUGHTER... SHE HUNG IT UP THAT DAY! VERY NICE QUALITY - VERY FAST SERVICE.

Thumbnail of user davidf250
New York
1 review
0 helpful votes
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May 16th, 2017

Even enlarged to 40 x 30, the photograph that we took of ancient ruins in the desert came out stunningly clear. Great job.

Thumbnail of user rikkis8
Kentucky
1 review
0 helpful votes
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October 31st, 2017

The portrait came out very nicely and received it in a matter of a few days. I plan on having another made soon.

Thumbnail of user denises141
Illinois
1 review
0 helpful votes
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September 19th, 2017

This was a gift to my daughter so she will have a keepsake from her baby shower. It's quality work. I loved it

Thumbnail of user lynnh228
Illinois
1 review
0 helpful votes
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January 15th, 2019

I was really happy with the 3 panel canvas. Turned out great. Was a gift for our son and he absolutely loved it.

Thumbnail of user shawnb148
Georgia
1 review
0 helpful votes
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December 13th, 2018

Purchased a voucher twice and would not accept it. Impossible to reach. I tried several times. Very disappointed and frustrated! Never, ever again

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From the business

Your Photo on Canvas.? Made in USA.? Great Customer Reviews.? Stretched on frame & Ready to hang!? Mother`s Day SALE: Guaranteed Delivery!

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Thumbnail of user philippm2
Canvas O.
Typically does not respond to reviews

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