CanvasOnSale has a rating of 2.8 stars from 1,219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CanvasOnSale most frequently mention customer service, several times, and photo blankets problems. CanvasOnSale ranks 12th among Photo Printing sites.
This company does not typically respond to reviews
I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred. -Production was very fast….a few days. -shipped out very soon. -Box arrived…with FRAGILE tagged all over. Delivered by FedEx. -Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously. -Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping. -I contacted Customer service. -They immediately responded they would replace the two broken mugs. -a day later I received shipment notice. -two days later received replacements. This time not broken. I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order. I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear. I will be using them again in the future.
I received my print with a noticeable mark on the front. I called them immediately. They told me to email the issue. They have not responded if they will fix or not and it has been over a week and I have sent multiple emails. I would not order from them again because their customer service is terrible. The prints looked cheap in comparison to Canvas on Demand.
I was impressed by the colors and quality on the xl format. I had concerns at first due to the limited file size upload. Once recieving the image I was very impressed.
I placed my order the first week of December, and I am now wondering what to get my parents on Christmas Eve because my print did not show and you cannot get anyone in customer service.
I had an image that I wanted printed in canvas for a long time. I'm glad I waited. The result is amazing. Thank you
Was very happy with my 2 orders. Happy customer!
As a side note I dislike when there is a minimum word requirement for reviews
Shipping was so quick! Quality of product is 100%! I loved it. Will be ordering again! I would recommend anyone to order from them!
Products used:
Canvas
Will always come here first for my canvas print needs. Plus, the coupons were a blessing to get the quality prints I wanted at an unbelievable price.
Was a great deal! I also get wonderful coupons through email. I really like this site. They make canvass affordable. Thank you so much!
They did a great job! Turned snapshots into beautiful pieces of art that I am happy to display. I will be using them again.
Ordered 2 canvases. Both arrived quickly, good quality, looks beautiful, and all for a very fair price. I will certainly be a return customer!
I love this picture. It looks like it is one - not that a photo was placed on the metal. You can't tell where any edges might be.
I ordered a large canvas - received in an orderly and timely fashion - Professionally done. I will order from them again with my most trusted photos
First time using this company for a canvas photo and very impressed with the quality!
Was delivered when promised and I will definitely use again!
I love my canvas print! My sweet little granddaughter's face just comes to life in this. Thank you so much for your prompt and professional service.
Great color and resolution for my photos on canvas. I ordered several different ones, taking advantage of a great sale offer. Love them all!
I LOVED MY PICTURE ON CANVAS SO MUCH THAT I ORDERED TWO MORE AS GIFTS! AMAZINGLY QUICK SHIPPING! WILL DEFINATELY BE CONTINUING TO ORDER FROM THIS COMPANY!
I've ordered about 4 times from this company and I've loved every single piece. My favorite part is when I get the SALES emails! :) HIGHLY RECOMMENDED!
I ordered 2. While they arrived promptly both were very washed out & blurry. The quality of these are terrible. I will not use this company again.
I have ordered several canvases of varying size and I have order acrylics. I will list out the pros and cons of using CanvasOnSale.
First Pros:
1) Great deals… best of any internet site I have found
2) Fast turn around time. I get notified of production completion usually the very next day, but sometimes the same day, depending on what time I order
3) fast shipping. I have received shipments within the same week as ordering. Almost unheard of in this industry unless you pay more for ‘rush' status
4) shipping cost. Very reasonable. Some places charge per item. COS does not. The more items I have shipped, each individual pieces shipping cost become exponentially lower
5) communication. COS sends emails to keep you informed where in the process your order is, throughout production and shipping.
6) *here is the most important one* The quality of the product. I have experienced discount sites who don't calibrate their printers often enough which leads to slight to moderate discoloration. Not COS. Everyone of the pieces that I have ordered has been perfect. The colors are duplications of the original. Outstanding product
7) follow up. With every finished order, COS incentivizes further purchases by offering deep discounts.
Cons: truthfully, I have yet to experience a con. I have emailed customer service one time. They were responsive, courteous and helpful.
Bottom Line: CanvasOnSale is a very good business to work with. They maintain communications with their clients, they offer incredibly fast turn around times, they produce a top notch product, and they do all those things at beyond fair pricing. Ordering from any other site just does not make sense.
LOVED THE PICTURES ON CANVAS. CHRISTMAS GIFT FOR MY HUSBAND AND HE WAS THRILLED - ALSO GAVE ONE TO MY DAUGHTER... SHE HUNG IT UP THAT DAY! VERY NICE QUALITY - VERY FAST SERVICE.
Even enlarged to 40 x 30, the photograph that we took of ancient ruins in the desert came out stunningly clear. Great job.
The portrait came out very nicely and received it in a matter of a few days. I plan on having another made soon.
I was really happy with the 3 panel canvas. Turned out great. Was a gift for our son and he absolutely loved it.
Purchased a voucher twice and would not accept it. Impossible to reach. I tried several times. Very disappointed and frustrated! Never, ever again
Your Photo on Canvas.? Made in USA.? Great Customer Reviews.? Stretched on frame & Ready to hang!? Mother`s Day SALE: Guaranteed Delivery!