CanvasOnSale has a rating of 2.8 stars from 1,219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CanvasOnSale most frequently mention customer service, several times, and photo blankets problems. CanvasOnSale ranks 12th among Photo Printing sites.
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I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred. -Production was very fast….a few days. -shipped out very soon. -Box arrived…with FRAGILE tagged all over. Delivered by FedEx. -Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously. -Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping. -I contacted Customer service. -They immediately responded they would replace the two broken mugs. -a day later I received shipment notice. -two days later received replacements. This time not broken. I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order. I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear. I will be using them again in the future.
I received my print with a noticeable mark on the front. I called them immediately. They told me to email the issue. They have not responded if they will fix or not and it has been over a week and I have sent multiple emails. I would not order from them again because their customer service is terrible. The prints looked cheap in comparison to Canvas on Demand.
We have a newly blended family. And recently had portraits don't to make our new house fee like a home and make us feel like one big family. I actually bought this off of a Groupon because canvases are so expensive. I was able to basically get two for one. So I ordered a couple. I did shop around a bit for both a decent price and quality. These pictures meant a lot to us (no pressure right?)
But we honestly were kind of emotional when they arrived! They are beautiful! Perfect! And the quality can't be compared!
We are going to go through some of our other photos and even if Groupon is it still available for this, it's DEFINITELY worth every penney!
Sent me photos with half my children, and I spent time centering and making sure it was right. Super frustrating they'd even send this to my house. Emailed them back and only would replace one photo. All four of them were awful.
Tip for consumers:
Make sure you read the tiny tiny print on everything, because it's not very user friendly and they'll probably send you crappy orders too.
Products used:
Canvas Photos
Simply fantastic, I have been enjoying the beauty that is there work for years. Visitors are always astonished at the craftsmanship and vividness of their prints.
I had a problem with my last order do to my own mistake, and they corrected it for me promptly. The staff guided me through the whole process. This establishments customer service is on another level.
This site gives out tons of deals and I now own more canvas photos and even have given them as gifts because of the good quality and fair prices! Plus they arrive pretty quickly as well which is an added bonus!
This is the only place I allow to touch my valued photographs I shoot, and I've been going there for many years. I submit at least 3 canvases weekly! Anywhere else is playing a guessing game with the finish product! They are the BEST, hands down!
I cant speak highly enough of this company or the product! They helped me with my picture issues. Once submitted they did a fabulous job. This is for a raffle at an Army unit reunion. I have gotten high reviews already!
I first ordered my mother in law's mothers day gift from groupon, when her pillow cover arrived it was so cute and the quality was so good I had to order one for my mom too. And I'm debating getting myself one! The quality is great and the speed that both orders arrived to me were fantastic! I did not expect for them to ship so quickly!
I have used your company for more than a few years now and can't say enough how much I approve of your craftsmanship, easy online interface and quick reliable shipping! I even send products to different locations for family and friends and still superior service! Prices are great and I recommend you all the time no matter if it's for a cell phone picture or my professional shots they always look amazing! You seriously have a great company please keep up the good work!
I have only ever ordered my prints on aluminum through this company, and they always turn out beautiful. I had one minor issue with my first order, but they were so accommodating and helped me find a resolution immediately! Great business ethics and awesome products!
I purchased 12 canvases - metal. Many were used as gifts. The shipping boxes were ridiculously large for the size of the product, but the packaging was insecure and insufficient. Upon arrival, only 2 of my pictures did not have corners lifting and/or dinged. One of the pictures has colors that are off and is incredibly blurred. Customer service has not once responded to attempts to contact them about the issues. They were purchased mid-February, arrived end of February, today is May 2.
I won't order from them again. Other companies have excellent products and service.
Dear Margo,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to complaint@canvasonsale.com. Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your CanvasOnSale-Team
Yup been waiting for almost two months and nothing. I had gotten an email saying my order was ready for shipment and since then I have not gotten and email that says its been shipped. The order was originally placed first week of December. Terrible service. I will NEVER look at these people again, that said I have to say I am also disappointed in Groupon as well for having companies like this on their website. Hope this helps.
"Dear Ingrid,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to complaint@canvasonsale.com. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasonSale-Team"
I ordered some cushions the first week of December and have not received my items either. Same issue as others with the non-responsive phone calls. I have ordered before (early October) and had no issues.
Hello Sitejabber,
My recent use of this website left me with mixed feelings. I felt as though i was being scammed for photos and that the UI was exceedingly hard to read. The font choice hurt my eyes and the Artificial Intelligence consultant kept saying horrible things to me. The chess features were pretty good, but thats all this site has going for it.
I will not be using it again.
Tip for consumers:
Really nifty site!
Products used:
The Canvas Design Studio and the Chess Feature.
I purchased a groupon for 4 fleece blankets. I never received them, inquired 3 times and all they did was refund me my shipping and nothing else. They were supposed to be Christmas presents. What a waste of time and money! Big disappointment- will go back to Shutterfly. Would not recommend to anyone... unless you want to be robbed.
I got a Groupon for a large canvas print, so I got an awesome deal. We had been looking for the perfect piece to put over our fireplace and this helped make it happen! It's also cool to see your own picture become art.
Ordered a 40" x 30" family print on 11/5 and received it on 11/11. This was going to be an 80th birthday gift for my visiting father. Unfortunately I received somebody else's order of The Blues Brothers instead (see attached picture). I notified CanvasOnSale on 11/11. It's 11/14 and I have not received an update on my corrected print shipping out yet and my father leaves town tomorrow. CanvasOnSale states that express shipping is not available even though it is when you go through the original order/shipping process. Crossing fingers the correct order arrives tomorrow but if I haven't received a shipping notice yet then I doubt it will. I would be very hesitant to order from them or recommend them to friends and family.
I was not sure about the CanvasOnSale concept, seemed a little too good. Tried it once, thought the product and service were exceptional so have placed a larger order. High quality, dependable end to end business process. A very attractive addition to any home.
I am so pleased with this Website. The quality of my product was top notch. The prices and delivery time are unbeatable. I have already used them 3 times and will continue to do so. I don't give 5 star ratings, but CanvasOnSale TRULY deserves it. Keep up the great work. I am already getting pictures together for my next order. :)
I own a photography business and tried them out. They were timely and well packaged but 4 of my 5 peices didn't have a hanger bracket on the back. They said they would send me one and would not help anymore then that. The package I purchased included it but they are not willing to help.
Do yourself a favor and either be 100% sure your order is correct or go somewhere else.
Thank you for your honest review. We're sorry about your experience and would like to solve your problem. Please tell us your order number.
I ordered multiple things for Christmas through Groupon. The items were poorly made, and the blankets had flaws. The blanket is thin and small. It's like they had fabric on my print They over charged me, and will not refund me for the mess up. I would never buy from this company! I have told everyone to never buy from them either.
"Dear Melanie S.,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to complaint@canvasonsale.com. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasonSale-Team"
I ordered four photo blankets (60 by 40) and when they came I measured them and they were 57 by 38. That was not what I paid for. But this is not all, the photos on each blanket varied in exposure from dark to very dark - it really looked bad. Now these were Christmas gifts so I did not send back due to turn around time. Also the blanket are cheap and very thin. I will not shop here again.
The regular prices are absurdly high, so wait for a sale and order multiple items to spread out the shipping cost. I have purchased about 20 canvases over the last few years.
My only advise is that the print is darker than it appears on a monitor, so make it lighter than you actually want.
Just was on hold for 15 mins. On a Monday morning, and the phone clicked and I was disconnected? Really, your staff just picks up and then hangs up? Is it really that stressful to answer calls? I just want to know why my voucher # does not work? I punch it in and it says "invalid" and I've checked it 10 times over, it's correct! It won't let me proceed any further with out this being corrected. Extremely frustrating!
Dear SL,
Thank you for your message. We don't have any of your contact data, so please provide us with your name and email in a message so that our customer service team may contact you. We are sure we can find a satisfactory solution together. Your CanvasOnSale-Team
It was so quick and easy! I did it from my phone and literally had the canvases the next week! Good quality too. A few were the tiniest bit blurry, but I knew those certain ones would be because of the pictures I chose. Otherwise, great end result and very happy with them. Thanks, canvasonsale!
We ordered 10 canvas' on Thanksgiving weekend. They supposedly shipped but according to UPS tracking a label was created then the whole package was immediately returned to sender on 12/10. Absolutely zero communication from the company that there was an issue. Now I'm left with a paid bill, no items and too late to reorder with another company!
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Thank you for your honest review. We're sorry about your experience and would like to solve your problem. Please tell us your order number.