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CanvasOnSale has a rating of 2.8 stars from 1,219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CanvasOnSale most frequently mention customer service, several times, and photo blankets problems. CanvasOnSale ranks 12th among Photo Printing sites.
This company does not typically respond to reviews
I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred. -Production was very fast….a few days. -shipped out very soon. -Box arrived…with FRAGILE tagged all over. Delivered by FedEx. -Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously. -Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping. -I contacted Customer service. -They immediately responded they would replace the two broken mugs. -a day later I received shipment notice. -two days later received replacements. This time not broken. I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order. I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear. I will be using them again in the future.
I received my print with a noticeable mark on the front. I called them immediately. They told me to email the issue. They have not responded if they will fix or not and it has been over a week and I have sent multiple emails. I would not order from them again because their customer service is terrible. The prints looked cheap in comparison to Canvas on Demand.
Quality was great, very pleased! Would definitely order from you again in the future! Delivery was right on time!
Excellent quality, it was delivered sooner than expected. I am really happy with the results and definitely recommend it.
Got an offer off Couponing, service was efficient did not exceed waiting time and product was a great gift!
I have had several prints done I'm canvas, acrylic and metal and I've been very pleased with them all.
On time and very high quality. I would recommend this company any time. The pictures were better than advertised.
The surprise on my husband's face after he saw the picture of his grandfather in a Second-Line was PRICELESS!
I'm now going to order a couple more for his mother and aunt!
My order was just as i imagined and it shipped faster than i had expected. I will buy again. The things you offer are very creative!
We were so happy with the canvas that we ordered. It was easy to order and came in great time. Thank you for the amazing keepsake.
Love these! The colors and photos are superior to what I have gotten in the past. Plus I can't believe how quickly you got them done!
I was afraid that the pictures would come out blurry but when I got this blanket I was amazed its so nice plus I got it for a very low price from Groupon
I purchased a Canvas for a Christmas gift for my husband of our Wedding and I got a random Baby picture of someone else baby... I have emailed 3x and called and I am getting no response.
The canvas was very reasonably priced and was a really nice quality. I'll definitely purchase again!
The pictures on canvas turned out beautifully. I love them. They were the perfect addition to my space.
Product was what I expected and hoped for! Happy with their service and would order through them again.
Ordered with "Guaranteed Christmas Delivery". It didn't ship until a week after Christmas. Customer Service was no help.
Very pleased how well the pictures turned out! They are very high quality and I received them quickly.
I will definitely order from this company again! My order was processed very promptly and it exceeded expectations!
Ordered two blankets, they are smaller than two average bath towels. Customer service was terrible n no refunds.
I had a picture created on canvas and it turned out beautiful. The canvas far exceeded my expectations.
Canvas straight out of the box was so poorly manufactured with a staple protruding along visible edge of canvas, canvas material that is folded over and stapled was left hanging over one side and visible, smudges along front of canvas, coloring was off, canvas pulled too tight on left edge causing picture to be wavy and misshapened, and chips of paint were missing around the edges. I followed the return policy exactly as outlined on their website and the company confirmed the defects via submitted photos and told me not to return the canvas. However, after 18 emails back and forth they REFUSE a refund until I cut through the canvas and send a picture of the destroyed canvas. "We keep our word cutting the canvas is standard procedure for us if you are looking for a refund. If we do not receieve the picture of the destroyed canvas then we are not able to process a refund at this time." I have submitted a complaint with BBB and refuse to destroy a canvas I have currently paid full price for until I have received a refund for it should they not keep their word and never provide the refund. Then I would be out the money and only have a cut and defective canvas to show for it. No reputable company would hold a refund ransom under such circumstances. And no where in their legal terms and conditions fine print for refund policy does it state the cutting a canvas is standard procedure to receive a refund.
Tip for consumers:
Do NOT purchase from this sham of a company who provides an inferior product and refuses to honor their written policies.
Every order has been more than satisfactory! Received in a short time and every detail shows up quite well. The colors are vibrant and true.
Great price. Great quality. Fast shipping! I would recommend this to anyone! The only problem now is to find pictures worthy of putting on canvas!
I bought through Groupon so I got a nice picture for less. Don't think I'd pay full price for one, but the quality is good.
Excellent quality and quick shipment. I love my canvases! Thank you for your great service. My three fish prints will hang in my living room.
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Your Photo on Canvas.? Made in USA.? Great Customer Reviews.? Stretched on frame & Ready to hang!? Mother`s Day SALE: Guaranteed Delivery!
"Dear Alfred,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to complaint@canvasonsale.com. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasonSale-Team"