CanvasOnSale has a rating of 2.8 stars from 1,219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CanvasOnSale most frequently mention customer service, several times, and photo blankets problems. CanvasOnSale ranks 12th among Photo Printing sites.
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I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred. -Production was very fast….a few days. -shipped out very soon. -Box arrived…with FRAGILE tagged all over. Delivered by FedEx. -Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously. -Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping. -I contacted Customer service. -They immediately responded they would replace the two broken mugs. -a day later I received shipment notice. -two days later received replacements. This time not broken. I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order. I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear. I will be using them again in the future.
I received my print with a noticeable mark on the front. I called them immediately. They told me to email the issue. They have not responded if they will fix or not and it has been over a week and I have sent multiple emails. I would not order from them again because their customer service is terrible. The prints looked cheap in comparison to Canvas on Demand.
I have ordered several acrylic photo blocks for presents. They really are beautiful and make a unique gift. The order always arrives on time and in perfect condition. I know that this will be my go to product for gifts and so affordable! Can't wait to get more to give to my friends and family
After many years attempting to find a company that can make a good canvas print, CanvasOnSale finally meets my expectations. The granularity is there, the color and not a false color like other companies provide. This was a great investment. Thanks.
I received a shipment notice 24 hours after purchasing my aluminum photo and received my photo a few days later. I was terribly disappointed in it. I thought the photo would be transferred to the metal - my mistake - instead of just stuck on like a sticker. The said "sticker" is falling off all around the edges and bubbling.
My daughter in law had used this company and her pictures were amazing. My husband and I had some pictures done for our 30th anniversary. So I decided to put a few on canvas they are Awesome! Thank you for the quick delivery. Will definitely recommend to all...
I purchased a Groupon and I have not been able to redeem the voucher. I have tried contacting Canvas during business hours and no luck whatsoever. At this point I don't know if my purchase went down the drain or what. It should not be so difficult. Disappointed.
CanvasOnSale did a horrible job of printing my photos! There were tears and wrinkles on both of my acrylic prints. I literally could see the backing from the front of my photo. They offered to replace the acrylics and the replacements were messed up as well. One should expect a good quality print for the price, but Canvas on sale missed the mark completely! I will NEVER use them again and would NEVER recommend them to anyone! Absolutely Horrible
Dear Marce,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to satisfied@canvasonsale.com. We are sure we can find a satisfactory solution together. Your Canvasonsale-Team
I can only comment on purchases that I've made using a promo code through Groupon. Without those promo codes I may have gone somewhere else. With the codes however, I do feel I received a very good value and pretty decent products. My favorite is the magic mug.
Gave as a gift for Christmas. Mother in law LOVED it. Plan on ordering more for me The blankets are so soft and the pictures were old black and white photos but they turned out beautiful! Have a hard person to shop for this is the perfect gift.
Over all I got a great price with the Groupon discount but by the time I had my items delivered, it costs me $130.00 just to ship them. Thats crazy, never again. They really should consider lowering the cost to ship to Canada or I wont be buying here again, Sorry.
Dear Tammy,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to satisfied@canvasonsale.com Our experts will immediately take care of your request. We're looking forward for your reply, your Canvasonsale-Team
This company is a joke. The turn around is 3 weeks. If you have any issues, it'll add a week delay for something simple like switching a photo. Go to Walmart or Walgreens, they have same day pickup. The Groupon they use is a scam too. You don't really save any money as you just end up paying what you would at any other place.
When it comes to choosing an online shop quality promise is the most important factor for me. I have heard positive reviews from people dealing with this company and this was the reason for the trust. Canvas arrived in high quality as it was promised by the Canvasonsale. Very good service!
I love my canvas photos they were exactly what I ordered, I'd like to also mention how great the shipping was. Everything was perfect and I'd totally recommend this service. I'm also purchasing from them again.
I've ordered canvas prints from multiple companies. I received this one in a good amount of time - but you could tell it was damaged. Not from shipping. I tried to call them 5 times and was always disconnected. I then emailed the 4 more times and never got anything more than the automated email. I have still not heard back. I would not EVER buy anything from them again.
Quality is good but service is horrible.
The quality of my canvas picture was impeccable! You can certainly see this was a very high quality and professionally done canvas print! Showpiece quality- would highly recommend! As a side note- I received my order in less than a week - this was not requested or expected. This shows how they value their customers' experience. I will definitely be a repeat customer!
I wrote a review for this company as I was very disappointed with the whole experience of purchasing canvases. I have the same background in professional photos and they all turned out to be slightly a different shade of colour? How does that happen? When I wrote my review, I get a response from the company dear Sharon my name is Amy! This company is very unorganized as I can see from the issues I have had and the lack of streamlined communication on their part. I have sent multiple emails and calls, yet they still tell me they dont have my contact info. Will not order again!
Dear Sharon,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to satisfied@canvasonsale.com. Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your Canvasonsale-Team
Absolutely beautiful just one small complaint with shipping. There was only a single piece of paper protecting it and it just so happened that mine was delivered on a rainy day, so I was devastated as the box was soaked so I had anticipated the worse and had worst expectations. To my surprise somehow the canvas was fine with hardly any damage or bleeding. I do think though that maybe they should wrap in plastic just in case.
I've ordered over 15 large canvas prints and they're all exceptional quality. I had one break during shipment and one email to customer service, and I had a brand new print shipped to me in a week. Customer Service is as good as it comes! When people ask where I got my prints, I always refer them to CanvasOnSale.
I was hesitant about ordering from this site because of so many bad reviews, but my canvas came out perfect! And it arrived within 2 days. I got a canvas made of my husband and his father. His father is in his last stages of life, so it meant a lot to him when he opened this up on Christmas. It literally brought tears to his eyes! Thank you so much canvasonsale. You have gained a customer for life. I highly recommend this site! :)
My canvases were great looking but packaged so tightly in the packaging that 4 of the 5 were stretched by being packaged so tightly with each other... I had company coming and really did not have time to argue about this with anyone. But I will not be ordering multiples anymore. One at a time with hopes of no more damages.
Dear Carrie,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to satisfied@canvasonsale.com Our experts will immediately take care of your request. We're looking forward for your reply, your Canvasonsale-Team
I initially contacted this company on 4/22/16 to let them know if my issue below. I recently bought a canvas gift for a family member who lives in another state. I bought the canvas late last year and am actually visiting them this weekend which is when I noticed the canvas gift I had ordered for them had gotten pretty messed up. I paid for this by purchasing a Groupon deal which I paid $49.99 for and then I had to pay an additional amount when I picked out the canvas I wanted on the canvasonsale. My main concern is that there are large white stripes which go across the canvas and cover the beautiful art work. These white stripes almost ruin the picture. It is just a shame because they have not hung it up for this reason. I contacted the business to see if I could ship the canvas back to get it fixed or get a refund so I can order another, and they informed me no.
You will possess a truly personal work of art that you can be very proud of. I've loved each and every piece I've received, even if my initial picture is a little bit on the low resolution side, I've been extremely pleased with the result. Do not hesitate to try this - you will be very glad you did!
My sister ordered a picture blanket for my daughter. When she got it, it was the wrong blanket. It is not her picture. They must have sent her someone else's blanket. She emailed them twice and didn't hear back and waited on the phone for over a half hour but still did not get any help. Awful customer service and disappointing that this was to be a Christmas gift! :(
Purchased 6 magic mugs, after the website crashed too many times to count, I finally had my mugs created. I ordered them all for gifts for my children's great grandparents. His were black, hers were red. You can see the picture completely through all the red mugs, therefore ruining any "magic." Would not purchase from the company again.
Brought to larger-than-life size, your canvas enlargements have brought high-level unsolicited praise to my photos from viewers. Am so glad I learned of your work and gave you a try. Nothing like it in my past and present experience.
You cant get a hold of anyone via the phone number on the site, the only other way to contact them is by email. The phone call just puts you on hold for ten minutes and then comes on and says "We are busy, try calling back later" and hangs up. I have tried calling 2-5 times a day for almost a week. Same thing every time I call. I tried reaching out via email and I get auto response email template to my emails.
Tip for consumers:
Never use this company. One of the worst customer service experiences I have ever had because no one is working at this company.
Products used:
I was trying to buy a product with a groupon I was given.
Dear Jonathan,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to complaint@canvasonsale.com. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasOnSale-Team
Your Photo on Canvas.? Made in USA.? Great Customer Reviews.? Stretched on frame & Ready to hang!? Mother`s Day SALE: Guaranteed Delivery!
Dear Maria,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to complaint@canvasonsale.com. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasOnSale-Team