• CanvasOnSale

CanvasOnSale

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Overview

CanvasOnSale has a rating of 2.8 stars from 1,219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CanvasOnSale most frequently mention customer service, several times, and photo blankets problems. CanvasOnSale ranks 12th among Photo Printing sites.

  • Returns
    30

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Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
231
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How would you rate CanvasOnSale?
Top Positive Review

“Above & Beyond!”

Jill L.
3/17/24

I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred. -Production was very fast….a few days. -shipped out very soon. -Box arrived…with FRAGILE tagged all over. Delivered by FedEx. -Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously. -Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping. -I contacted Customer service. -They immediately responded they would replace the two broken mugs. -a day later I received shipment notice. -two days later received replacements. This time not broken. I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order. I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear. I will be using them again in the future.

Top Critical Review

“Noticeable Mark on Print”

Tammy H.
9/4/24

I received my print with a noticeable mark on the front. I called them immediately. They told me to email the issue. They have not responded if they will fix or not and it has been over a week and I have sent multiple emails. I would not order from them again because their customer service is terrible. The prints looked cheap in comparison to Canvas on Demand.

Reviews (1,219)

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Reviews that mention popular keywords

customer service (132) canvas prints (95) canvas picture (24) christmas gift (29)
Thumbnail of user rebeccag293
Arkansas
1 review
10 helpful votes
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February 20th, 2020

Bought these through Groupon and was happy with the quality. I chose to pick one picture that is said might not have the best quality, but it turned out good enough for me. They came in a timely manner. The only that bothered me was that I had to pay for shipping through the website. I was hoping my coupon would cover everything. I still think I got them for cheaper, but I'm not 100% sure.

Thumbnail of user kathyd843
Illinois
1 review
0 helpful votes
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December 6th, 2022

I purchased two 36x24 canvas prints through group-on and I had a question for customer service about doing each one together or separately and a representative got right back to me. The quality was amazing when I quickly received the finished projects! Definitely a satisfied customer...

Tip for consumers:
if you purchase more than one group-on, you must do them each separately.

Products used:
36 x 24 canvas prints

Service
Value
Shipping
Quality
Thumbnail of user adier1
Pakistan
9 reviews
0 helpful votes
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December 30th, 2020

I have acquired numerous emails from your internet site, however it modified into very extremely good once I visited your net website photographs and i was impressed with you, but your offerings will no longer retain due to the low pace of your internet web site.

Thumbnail of user dj434
Virginia
1 review
3 helpful votes
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December 26th, 2016

I never received my product I bought the voucher through groupon. Ordered on 12/10 received an email stating it was in route that same day and that it would be delivered between 3-5 business days. It is now 12/26 and I still have not received my order which were all Christmas gifts. The only way I got the company to respond was through FB and now that is even blocked from them receiving messages. Some post are now saying the have been told by groupon that the company is out of business as of 12/24. I was truly excited about these gifts now I am left with nothing and having to order from another company.

Thumbnail of user karrenc2
Alabama
1 review
1 helpful vote
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March 11th, 2021

I was unsure of ordering a 30 X 40 canvas wrapped print of a photograph. It turned out great, both in terms of print quality and construction of the wrapped canvas. It was the perfect solution to hide a large utility panel in my entrance hallway. The photograph was taken by my son on one of our mission trips to Haiti. I always loved this unusual picture and now have it prominently displayed.

Thumbnail of user debbiet52
Florida
1 review
0 helpful votes
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February 13th, 2018

I was so pleasantly surprised at the quality and workmanship of the print. We had a family photo printed on the 60 x 40, and have it hanging over our fireplace. EVERYONE that walks into our home notices it and comments on how great it is. Totally, 100% happy with the purchase!

Thumbnail of user johnd4649
Iowa
1 review
0 helpful votes
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February 7th, 2021
Verified purchase

I obtained coupons for this company from Groupon, and just received my products. I do love the quality of the product and how quickly I received them I will likely purchase additional prints in the future, as their quality has shown me to be quite acceptable. Good job to the company.

Tip for consumers:
Take a little bit to figure out how to set up 2 separate prints when purchasing 2 for type sale.

Products used:
16x20 Canvas prints

Service
Value
Shipping
Quality
Thumbnail of user bruces252
Virginia
2 reviews
0 helpful votes
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April 27th, 2019

I have loved a certain scene that I personally had been to and found a picture on the internet. I had it enlarged and now it hangs in my living room where I can admire it daily. Thank you for an excellent copy and making this scene part of my life.

Thumbnail of user maryo170
Illinois
1 review
2 helpful votes
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October 1st, 2018

I had two, large canvas prints made from photos I took in Colorado. I had a small issue when ordering, which was quickly resolved with a short and easy phone call. I received my canvasses within a week, and the quality is outstanding. I have had canvas prints made many times from many different vendors, but after seeing these, I will not go anywhere else! Incredible work!

Thumbnail of user susieo9
Texas
1 review
0 helpful votes
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April 20th, 2019

I'm so pleasantly surprised by the quality of this product. I thought it would just be a temporary quick fix for our large bedroom wall but I now have a very substantial piece of artwork that I will enjoy for years to come! The quality of the frame that the canvas is wrapped around is just top notch! Going for the thicker gallery depth and adding black edges gave it the high end feel. Very satisfied and will be back for more!

Thumbnail of user brieannao
Washington
2 reviews
11 helpful votes
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January 12th, 2020

I have placed at least three orders with this company and each photo has come back beautiful and special. Photos are so special and hold so many memories that it is important to get that perfect photo to display to share with the world. I use their awesome discounts and save a ton of money yet get amazing quality! Definitely, will continue to use in the future!

Thumbnail of user johnf302
California
1 review
1 helpful vote
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January 23rd, 2017

I didn't understand half of ur process in completing the canvas. I won't know how my picture canvas will turn out till I get it. Others deliver quickly and typically for cheap or free. I doubt that I will use this again.

Thumbnail of user begonas1
Connecticut
1 review
0 helpful votes
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April 28th, 2019

I loved the service. They sent me the canvas pretty quickly and it has a very nice quality. Also, I paid less money because they have really great deals in Groupon! No need to think twice to give them a chance it!

Thumbnail of user meghanb15
Florida
1 review
0 helpful votes
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February 13th, 2018

Our images were by far represented the best I've ever had by a print company. There's a crisp, bright quality to these large pieces, and the shipment was super quick and of high quality packing. I will never hesitate to order again.

Thumbnail of user johnh2570
Oregon
1 review
0 helpful votes
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October 23rd, 2019

This is the third canvas I purchased from them. It came back OK but the color was off. I made contact with customer service and sent some pictures. They immediately said that they would re-do it. Thanks for the great service CanvasOnSale!

Thumbnail of user richv15
Canada
1 review
0 helpful votes
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January 15th, 2019

Was a little reluctant to order these guys as they are situated in Florida as I live in Vancouver, Canada. Those fears were unfounded. The prints look amazing and the packaging and delivery time was exceptional. I am a professional photographer and will be using these guys again.

Thumbnail of user amandav71
Ohio
1 review
0 helpful votes
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April 14th, 2019

I ordered 2 canvases and I love both of them. As a photographer I get extremely nervous ordering from any companies other than my normal print lab due to colors. These canvases were exactly as they were supposed to be and I cannot be more pleased! They also arrived very quickly! I will definitely be using them for all of our future canvas needs.

Thumbnail of user karynp8
Virginia
1 review
2 helpful votes
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December 23rd, 2019

I ordered two canvas prints and never received them. I've emailed several times and received no response. I've also called many times, but they put you on hold for 10 minutes, "due to high call volume," and then after 10 minutes they just disconnect you. Never did talk to anyone or receive my products. Can't get a refund because I can't connect with anyone.

Thumbnail of user cristinel4
Minnesota
1 review
0 helpful votes
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January 30th, 2020

Bought this thru Groupon. The canvas came in a timely matter and it turned out beautifully... what bothers me is even AFTER purchasing the voucher for the canvas i had to turn around and also pay additional shipping once i ordered thru CanvasOnSale, so really... did i even save any money going thru Groupon?

Thumbnail of user robync67
Colorado
1 review
0 helpful votes
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September 30th, 2019

The canvas was slightly bubbled up in one area and the canvas itself looked like it was folded so there is a big crease in it. No one will answer the phone or respond to my email. I won't use them again nor would I recommend them because they aren't being helpful after they collected my money! I am disappointed because I wanted to order more.

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Thank you for your honest review. We're sorry about your experience and would like to solve your problem. Please tell us your order number.

Thumbnail of user christopherm569
Washington
1 review
2 helpful votes
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January 3rd, 2019

I ordered a blanket well before their "order by" date through Groupon and it came 4 days after Christmas. It also came with a green tint over the whites. I have tried calling and emailing and have had no response. This is the worst company I have ever dealt with. Feels almost like a scam the way you can't get a hold of them through their phone number.

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

"Dear Christopher,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to complaint@canvasonsale.com. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasonSale-Team"

Thumbnail of user cadew
Oklahoma
1 review
0 helpful votes
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May 24th, 2019

They send me the wrong customers item right before my anniversary, when I ordered a replacement I was told that it would be overnight shipped. When I checked the tracking number they gave me an even longer shipment them my first order which was over 7 business days. And the worst thing is, when I called them about it they blew it off like it isn't their fault.

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Dear Cade,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to complaint@canvasonsale.com Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasOnSale-Team

Thumbnail of user christinay46
Idaho
1 review
0 helpful votes
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December 6th, 2020

Everything I ordered was perfect! The pictures were clear and beautiful, and will make lovely Christmas gifts. The price made it affordable and they communicated every step of the way, from ordering to delivery!

Thumbnail of user jasons663
Canada
1 review
0 helpful votes
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March 8th, 2019

Had a problem getting order shipping info to work. 20 emails and 5 phone calls and still no one could help. All they did was kept saying use the website that was not working.

Also asked for help with refund they refused. So no canvas, and no refund.

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Dear Jason,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to complaint@canvasonsale.com. Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your CanvasOnSale-Team

Thumbnail of user shemeikaj
Maryland
1 review
0 helpful votes
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February 13th, 2018

I only rated it 4 stars because I would like for the canvas to actually be thicker without an extra charge as I have purchased from another company in the past and was not charged extra for this. Overall, the picture turned out great and shipping was fast.

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From the business

Your Photo on Canvas.? Made in USA.? Great Customer Reviews.? Stretched on frame & Ready to hang!? Mother`s Day SALE: Guaranteed Delivery!

Company Representative

Thumbnail of user philippm2
Canvas O.
Typically does not respond to reviews

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