• CanvasOnSale

CanvasOnSale

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Overview

CanvasOnSale has a rating of 2.8 stars from 1,219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CanvasOnSale most frequently mention customer service, several times, and photo blankets problems. CanvasOnSale ranks 12th among Photo Printing sites.

  • Returns
    30

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Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
231
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How would you rate CanvasOnSale?
Top Positive Review

“Above & Beyond!”

Jill L.
3/17/24

I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred. -Production was very fast….a few days. -shipped out very soon. -Box arrived…with FRAGILE tagged all over. Delivered by FedEx. -Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously. -Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping. -I contacted Customer service. -They immediately responded they would replace the two broken mugs. -a day later I received shipment notice. -two days later received replacements. This time not broken. I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order. I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear. I will be using them again in the future.

Top Critical Review

“Noticeable Mark on Print”

Tammy H.
9/4/24

I received my print with a noticeable mark on the front. I called them immediately. They told me to email the issue. They have not responded if they will fix or not and it has been over a week and I have sent multiple emails. I would not order from them again because their customer service is terrible. The prints looked cheap in comparison to Canvas on Demand.

Reviews (1,219)

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Reviews that mention popular keywords

customer service (132) canvas prints (95) canvas picture (24) christmas gift (29)
Thumbnail of user melissac356
Pennsylvania
1 review
0 helpful votes
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December 8th, 2018

I ordered a 16x20 print and the print was stretched crookedly on the frame. I also received someone else's order. I have called numerous times and get an automated message that promises a return email in 24 hours. I emailed and have been waiting for 5 days. NOTHING. I want my money back and this company has no interest in helping their customers and fixing their errors. Does anyone claim this canvas? I have tried many times to upload a photo of the poor quality canvas and this website keeps saying that it is not in JPEG form and it is!

Thumbnail of user eduardog19
Colorado
1 review
0 helpful votes
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October 31st, 2017

I have to say what an awesome job they did. I wasn't sure about making my first purchase, but when ahead & did so. Amazing work speaks for itself and that's exactly what I got. Can't forget to mention the prices, very affordable & cheap. That's why I made two more purchase afterward. Like I said I Absolutely loved it! (: Thank you guys.

Thumbnail of user arunm12
Maryland
1 review
1 helpful vote
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December 21st, 2018

I have order a canvas with a personal photo print and all i received was a canvas with some mithical map on it. I tried reaching out to the customer care over phone and via email but to no avail. They make you pay for shipping too and in the end this is what you get. When you call, their phone lines play some call hold music for about 30 mins and then cut you off. Same thing happens when you redial. No i am not sure how to get my money back.

Thumbnail of user robynp73
Arkansas
2 reviews
0 helpful votes
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November 21st, 2020

Thank you for your service. My order was processed quickly and received in a very timely fashion. I also appreciate your communication throughout the process with updates often. The overall quality of the canvas is good; however, I am disappointed that it is not backed and did not come with a hanger on the back. The thickness of the canvas is thinner than another one I had done (with another company), so I was disappointed that they did not match. The price discount was wonderful. I am proudly displaying our picture on the wall of our home! Thanks again

Thumbnail of user gregh104
Florida
1 review
0 helpful votes
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February 13th, 2018

I have a home full of my pictures put on canvas, & get "WOW" reviews from all our guests.
Have also done quite a few for our neighbors & their special stuff ( pets, special moments) etc.
I can count over 30 that I have done and never was disappointed!

Thumbnail of user azir
California
1 review
0 helpful votes
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January 15th, 2021

These are very flimsy. The wood borders are extremely thin and have no weight to them at all. Print quality is good but not great. They encourage you to reach out if you are not satisfied which I did, but they didn't get back to me.

Products used:
Canvas print

Service
Value
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Quality
Thumbnail of user joannag69
Alaska
1 review
12 helpful votes
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January 22nd, 2020

I placed the order weeks ago, same time I ordered a canvas from canvas on demand. I got the canvas from the canvas on demand while the canvas I ordered from here via Groupon is not here yet. Initially sent via UPS but got delivered to USPS who in turn will deliver to my house. Up to this date, I did not get my two orders.
Another issue I have, I purchased two voucher from Groupon, one price is $45 and the second voucher cost me $54. I do not get it.
I sent out an email, no response, the auto reply is no help. This is very frustrating. I wish I can cancel and get reimbursed to save me some headaches on making arrangements with friends to come by and waiting for this order to arrive while I'm at work.

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Thank you for your honest review. We're sorry about your experience and would like to solve your problem. Please tell us your order number.

Thumbnail of user sauln10
California
1 review
2 helpful votes
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August 29th, 2018

Our first print had a caption that was double printed on top of itself. I sent a picture of this mistake and was promptly sent an email reply saying that I would get a replacement. The first print only took about 1 1/2 weeks so after the 2nd week of waiting for the replacement I reached out asking for status. I was told it was still in production and this happened several times thereafter for over 2 months. Nearing the third month I asked for a full refund but was told that they could still get that replacement print out to me if I followed a very specific set of instructions that were never outlined to me when I was first told that they would get a replacement to me. Another week goes by and the replacement arrives only to have a spelling error. At this point I chose to go with another vendor and not deal with them ever again.

Thumbnail of user markg207
Illinois
1 review
0 helpful votes
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March 27th, 2017

Plan on ordering a few more prints from them. Very pleased with how the one I ordered turned out! Have alreadybl placed an order for 2 more and will be getting at least 3 more after that! Shipped very quickly and received it very quickly!

Thumbnail of user caroly666
Massachusetts
2 reviews
0 helpful votes
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February 8th, 2023

I ordered a family picture set on a large canvas. It came out beautiful- clear facial expressions and bright colors! It was better than expected! Our order was shipped quickly too. I will definitely order again!

Tip for consumers:
There are Groupons available. Be careful if ordering 8x8 or other squares; It may cut off edges of your photo.

Products used:
I had a Groupon for a large picture. I paid $14.99 for shipping but there are offers that include free shipping.

Thumbnail of user lenac30
North Carolina
1 review
1 helpful vote
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December 21st, 2018

Communication is terrible. Tried to contacting the vendor through email and phone for the past week and a half with NO RESPONSE. Sitting here 4 days before Christmas without a gift for my mom.

Would never use them again.

Thumbnail of user joanieb1
Pennsylvania
1 review
0 helpful votes
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April 11th, 2018

I bought a 60 inch triptych and a 36 inch. Both were done from my own photos and came out beautifully, very clear with saturated colors. I couldn't be more pleased as my photography skills are mediocre at best. The service was great and shipping extremely fast. I highly recommend CanvasOnSale for quality and service.

Thumbnail of user patriciab603
Louisiana
1 review
0 helpful votes
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June 3rd, 2019

Our canvas is lovely. This was a picture that I took with my cell phone and it looks like a professionally taken picture. We received our 36 x 24 canvas in about a week. We were so surprised to receive it so quickly. I will be referring my friends to this site. Thanks for such a wonderful experience.

Thumbnail of user kellye6
South Carolina
1 review
0 helpful votes
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February 7th, 2014

Website was simple and user-friendly (although it would be nice if there was a way to drag/adjust the cropping for placement). Shipped MUCH more quickly than expected and was received very FAST within days of ordering! The products (6 total in 2 different size canvases) were absolutely beautiful and we couldn't be happier. My family thinks I'm a genius for finding your site!

Thumbnail of user robertab6
Utah
1 review
4 helpful votes
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July 8th, 2013

This company delivers all it promises--excellent quality, good pricing, and quick deliver. The print I ordered was a gift and my daughter and her husband are thrilled with it. I had it delivered directly to their home, so didn't see it until I visited them. It was perfect! I will be using this company again in the future.

Thumbnail of user brendal487
New York
1 review
8 helpful votes
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September 4th, 2020

My grand daughter was coming to visit me and that was the pic her mom send before they travel to me. I was so in love with the picture I have to make a canvas print. I love love love it and I place it right over my bed. Thank you so much

Thumbnail of user sherylr35
California
1 review
0 helpful votes
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January 10th, 2019

I was told I should have been more careful but I could get a replacement. Then I was told to send photos. I have sent the photos 4 TIMES in the past 2 weeks and they will not reply. So basically they told me I was at fault but they would send me a replacement. Then they requested photos which I sent several of and you can clearly see the jagged edges. Now they just won't reply. Terrible customer service. Go to Costco for a beautiful print that is actually on metal. Coscto or any other place will treat you like a paying customer if your item is not up to standard. Don't buy form this place!

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

"Dear Sheryl,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to complaint@canvasonsale.com. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasonSale-Team"

Thumbnail of user cindyd61
Pennsylvania
1 review
0 helpful votes
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December 20th, 2016

We bought a canvas picture of a bicycle and a beautiful saying, along with the couple's names and date of the wedding. The couple absolutely loved it, hung it up as soon as they received it. Everyone is very happy. I will be buying from this company again.

Thumbnail of user nancys200
Michigan
1 review
0 helpful votes
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March 2nd, 2017

The photo I submitted was not the best to work with as it was old technology but had sentimental value. You did an amazing job with the canvas enlargements and the prints. Very affordable, fast processing and great quality.

Thumbnail of user rakeshk47
Indiana
1 review
0 helpful votes
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January 15th, 2019

I used them the second time - ordered 3 canvases - all were great - Bright and clear - better than what I was expecting. Received them in less than a week!

I plan to keep using them for all large picture needs.

Thumbnail of user elenad61
Georgia
1 review
0 helpful votes
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May 23rd, 2019

The canvas' production was very fast (about 1 day!) and delivery was fast with available tracking number. The quality of canvas (material itself) is too thin in my opinion. Besides this, I am satisfied with the product. Thank you!

Thumbnail of user libbyc17
Alabama
1 review
0 helpful votes
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May 23rd, 2019

I received a defective blanket from this company on 5-20-19. The blanket was supposed to be 60x40 but measured only 54x37, and the edges were very unevenly cut. Very sloppy work. Also, the blanket feels like felt rather than fleece. I requested a replacement rather than a refund. The company claims to be environmentally friendly but requires that I destroy the obviously defective blanket rather than sending it back to them because they don't want me to have a "free" blanket. (See photo of destroyed blanket. Look at measuring tape and edges of blanket.) How environmentally friendly is that? How about integrity, standing behind your products and good customer service? Nope, they've got none of that. DO NOT BUY FROM THIS COMPANY - you will regret it.

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Dear Libby,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to complaint@canvasonsale.com. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasOnSale Team

Thumbnail of user alexh104
Maryland
1 review
0 helpful votes
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October 17th, 2015

I was worried about the canvas during the shipping process but it arrived in perfect condition. The photo quality is beautiful, even blown up on a large size canvas. I purchased this one with a coupon code so the price was great.

Thumbnail of user janett391
Nevada
1 review
0 helpful votes
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November 20th, 2020

Super amazing I'm so happy with what I ordered the quality was great price was even better. I ordered a canvas of my four month old son. I received it in less than a week I can't wait till my next order

Thumbnail of user laureng48
Arizona
1 review
0 helpful votes
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January 23rd, 2017

This is the only place I buy my canvas prints from! They are made well and ship fast! The photo quality is not grainy like I have found when ordering from other sites. These are easy to hang and lightweight as well.

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From the business

Your Photo on Canvas.? Made in USA.? Great Customer Reviews.? Stretched on frame & Ready to hang!? Mother`s Day SALE: Guaranteed Delivery!

Company Representative

Thumbnail of user philippm2
Canvas O.
Typically does not respond to reviews

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