• CanvasOnSale

CanvasOnSale

Write a Review

Overview

CanvasOnSale has a rating of 2.8 stars from 1,219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CanvasOnSale most frequently mention customer service, several times, and photo blankets problems. CanvasOnSale ranks 12th among Photo Printing sites.

  • Returns
    30

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
231
See all photos
How would you rate CanvasOnSale?
Top Positive Review

“Above & Beyond!”

Jill L.
3/17/24

I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred. -Production was very fast….a few days. -shipped out very soon. -Box arrived…with FRAGILE tagged all over. Delivered by FedEx. -Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously. -Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping. -I contacted Customer service. -They immediately responded they would replace the two broken mugs. -a day later I received shipment notice. -two days later received replacements. This time not broken. I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order. I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear. I will be using them again in the future.

Top Critical Review

“Noticeable Mark on Print”

Tammy H.
9/4/24

I received my print with a noticeable mark on the front. I called them immediately. They told me to email the issue. They have not responded if they will fix or not and it has been over a week and I have sent multiple emails. I would not order from them again because their customer service is terrible. The prints looked cheap in comparison to Canvas on Demand.

Reviews (1,219)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (132) canvas prints (95) canvas picture (24) christmas gift (29)
Thumbnail of user alext209
Afghanistan
1 review
0 helpful votes
  • Send Message
July 10th, 2019

I'm not one to write reviews but this one deserves it. I travel a lot for my jobs and I never would've thought a photo on my GoPro would be canvased as beautifully as it was by CanvasOnSale. It was more than a steal for the price I paid with a coupon, the quality is unreal for a 48x36. I can't wait to come back home from overseas and hang it up at my place. A superb job and I sincerely mean this. Great work.

Thumbnail of user nidhis23
Nebraska
1 review
1 helpful vote
  • Send Message
October 22nd, 2018

I ordered a magic mug in 'Red Color' and was expecting the picture to appear only after it is filled with hot liquid. However, the mug has the photo displayed regardless of any liquid filled in. I wish I would have known that the photo will not be shown only if you order in 'Black Color'. They need to post it in the step where they ask to choose color of the mug. Pic attached of the empty mug.

Thumbnail of user patsys33
Virginia
1 review
1 helpful vote
  • Send Message
December 2nd, 2018

Ordered through groupon. The voucher number that was given the company stated invalid. After emailing several times on the site that the company gave and calling multiple times on number provided and never having anyone answering I'm attempt to cancel order. Would have been a nice Christmas gift but company does not come through. Beware

Thumbnail of user jenniferg193
Ohio
1 review
0 helpful votes
  • Send Message
September 19th, 2017

I ordered enough prints to cover 3-4 walls in my home and they all turned out fabulous. The prints came in well packaged and in a timely manner. I am very pleased with my orders and will be back for future orders very soon!

Thank you!

Thumbnail of user micheller199
Canada
1 review
0 helpful votes
  • Send Message
December 6th, 2017

The company and the product are awesome. There customer service was amazing... the best I have ever received considering there was a slight mix up and they were extremely polite, non confrontational, proactive and efficient. I received my blanket within a week. So happy. Thank you!

Thumbnail of user karenv49
Florida
1 review
0 helpful votes
  • Send Message
November 29th, 2017

This company does really nice work. Its a shame that they are a total mess. Orders are never sent complete. I have received orders twice and other orders not at all. Their customer service is a negative zero. Don't try calling, because you will never get thru. If you email them, it will be of no help. They simply don't care. If they do it right, then great. If they do it wrong, then you SOL.

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Dear Karen,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to satisfied@canvasonsale.com. Our experts will immediately take care of your request. We're looking forward for your reply, your Canvasonsale-Team

Thumbnail of user samanthan51
New York
1 review
0 helpful votes
  • Send Message
February 5th, 2019

I ordered a 24x36 canvas of my friend's engagement picture and it could not have been anymore perfect. I ordered on a Tuesday and it was already at my house Friday night. She has gotten SO many compliments on the quality of the photo and the canvas. I recommend this site to everyone and I will definitely order again.

Thumbnail of user angiem55
Texas
2 reviews
0 helpful votes
  • Send Message
August 22nd, 2017

I am extremely happy with my canvas. This site is one of the only sites that allows the full photograph to be printed. I also received my art in a timely fashion. This site is on the top of my list for photography to canvas printing. Thank you for your business and I will be back to order more.

Thumbnail of user josep438
Massachusetts
1 review
0 helpful votes
  • Send Message
December 4th, 2020

The colors and photos are superior to what I have gotten in the past. Plus I can't believe how quickly you got them done! They are the best company out there for these products. I will definitely use them again in the future.

Thumbnail of user kon93
Florida
1 review
0 helpful votes
  • Send Message
October 17th, 2015

The website was easy to use and with that being said my photo was downloaded and came back exactly how I imagined. Photo picture is now hanging in my house and grabs everyone's attention. Also, the photo canvas is a perfect reminder of my time in another country!

Thumbnail of user danielles223
New Jersey
1 review
0 helpful votes
  • Send Message
December 13th, 2018

I placed an order over a month ago and there has been no status update on my order. I have called and email and no response from this company. They send emails everyday trying to get me to order more, but I still haven't gotten my first order!

Thumbnail of user melissas273
Arkansas
1 review
0 helpful votes
  • Send Message
February 13th, 2018

I ordered a package of three different sizes of these canvas pics for the holidays. I wanted to see how they actually look. WELL! I WAS LIKE... YAYYYYY! These picture are beautiful! The quality is amazing and the colors are beautiful and realistic. I already plan on order a ton more when I move into my new home. No more frames for me. :)

Service
Value
Shipping
Quality
Thumbnail of user ks374
Texas
1 review
0 helpful votes
  • Send Message
April 14th, 2019

I bought a premium blanket for my sister and brother-in-law for their anniversary. They just love it! They said it was such a unique and thoughtful gift! They said the quality is wonderful, the picture is very clear, and the fabric is like fleece fabric. It's big and soft enough to cozy up in! Since they are pleased, I am pleased, and would recommend the purchase. I bought a Groupon voucher for it, so it was more economical than ordering only from the website.

Thumbnail of user elisabethb3
New York
1 review
0 helpful votes
  • Send Message
December 5th, 2017

They did a great job and was fast in delivery, I'll be honest I was skeptical because the price seemed to good to be true but it really was amazing! I highly recommend and will be purchasing more items soon

Thumbnail of user kellij36
Washington
1 review
0 helpful votes
  • Send Message
December 13th, 2020

I always look here first for canvas prints. I love the speed of shipment and the automatic warnings that the picture won't be of very good quality if I try to print it too big. I have not gotten a poor print yet and I am on my fifth order from them. Thanks for providing a good canvas for the price. I love them.

Thumbnail of user cynthiaw875
Arizona
1 review
0 helpful votes
  • Send Message
November 15th, 2020

I bought off Groupon and was excited to get a personalized blanket made for my sister's anniversary, but unfortunately it was very small and did not even look like a blanket. I'm disappointed as I could not just give that as a gift alone because it looked too cheap. It doesn't even look like it could be used as a lap blanket as it is too small and oddly sized. The picture is beautiful but not the quality I was looking for.

Thumbnail of user cynthiam339
Pennsylvania
1 review
0 helpful votes
  • Send Message
May 31st, 2019

Ordered 2 large canvas photos from my daughter's wedding and could not have been more happier with the results. The canvas prints were absolutely beautiful! Received very quickly. Plan to order several more canvas prints from them

Thumbnail of user kalayal
Georgia
1 review
0 helpful votes
  • Send Message
March 17th, 2019

I ordered a Groupon and could never get the redemption code to work. I called several times and got no answer. I finally emailed a couple of times. I emailed Groupon. I finally gave up. I traded in some of my vouchers but lost money on the other two vouchers. Please don't waste your time or money... I was so disappointed. I've never had a Groupon experience with a company like this one. Please beware!

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Dear Kalaya,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to complaint@canvasonsale.com. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasonSale-Team"

Thumbnail of user janw111
Ohio
2 reviews
0 helpful votes
  • Send Message
February 13th, 2018

If you have a great picture on your phone, you will be amazed at how good it will look on canvas, on your wall.

Customer service is great. I had one question and they responded within one day. Highly recommend!

Thumbnail of user learheav
Texas
1 review
0 helpful votes
  • Send Message
March 3rd, 2017

I have ordered many canvas photos for my office, friends, family and myself. All have been processed quickly and turned out fantastic! We all love sharing our special memories on canvas! Thanks so much for an excellent product and so easy to do!
L Verett

Thumbnail of user coryb26
cory b.
Missouri
1 review
0 helpful votes
  • Send Message
March 7th, 2017

at the end of the day--all good. communications was a bit sparse but i got a good proof to confirm/correct and the finished product was good. i will say that the images were a bit bigger on the canvas than i thought they would be because it appears they took the outer edges of my photo and wrapped them around the edge of the frame. i can see why they did that now, but had i known they would essentially cut off an inch or so of each edge, meaning the overall image had less border, i would have left a little more border on it so more of it showed up on front---not a huge deal unless you are already pretty zoomed in on your image and you are counting on some border/background as a key part of the overall finished product.

Thumbnail of user sheilaa36
New York
1 review
0 helpful votes
  • Send Message
October 31st, 2017

The quality, resolution, shipping, packaging, all amazing. Exceeded my standards! Would definitely reccomend to everyone. When people come to my house they ask me where I got it from. I tell them and they immediately want to order.

Thumbnail of user lonm26
California
1 review
0 helpful votes
  • Send Message
December 31st, 2018

Sure wish I would have ordered one before I bough the other three. The Magic Cup is not magic at all. The image shows when the cup is cold. It cleared up, but truly magic would have been from blank to picture. I am extremely disappointed and wish I had ordered the regular mug rather than the "magic" cup. I seriously doubt I will be using this company again.

Thumbnail of user kyliek12
Ohio
1 review
1 helpful vote
  • Send Message
October 31st, 2018

I ordered two canvases of our engagement pictures and they turned out wonderful! We had gotten a few pictures developed at the drug store and the coloring was off which made me nervous to order them in canvas size but the coloring was perfect and matched the digital images we received from our photographer. I will be ordering more once we get married and get our wedding pictures.

Thumbnail of user brandonc125
New Mexico
1 review
2 helpful votes
  • Send Message
June 15th, 2018

I tried to get my codes to work and never did happen! Tried to call and text for help and got none! Told me my code was not able to go though I copied and pasted it strait form Groupon if you want to get ripped off us this company

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Dear Brandon,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to satisfied@canvasonsale.com Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your Canvasonsale-Team

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Your Photo on Canvas.? Made in USA.? Great Customer Reviews.? Stretched on frame & Ready to hang!? Mother`s Day SALE: Guaranteed Delivery!

Company Representative

Thumbnail of user philippm2
Canvas O.
Typically does not respond to reviews

How do I know I can trust these reviews about CanvasOnSale?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about CanvasOnSale?