• CanvasOnSale

CanvasOnSale

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Overview

CanvasOnSale has a rating of 2.8 stars from 1,219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CanvasOnSale most frequently mention customer service, several times, and photo blankets problems. CanvasOnSale ranks 12th among Photo Printing sites.

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Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
231
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How would you rate CanvasOnSale?
Top Positive Review

“Above & Beyond!”

Jill L.
3/17/24

I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred. -Production was very fast….a few days. -shipped out very soon. -Box arrived…with FRAGILE tagged all over. Delivered by FedEx. -Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously. -Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping. -I contacted Customer service. -They immediately responded they would replace the two broken mugs. -a day later I received shipment notice. -two days later received replacements. This time not broken. I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order. I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear. I will be using them again in the future.

Top Critical Review

“Noticeable Mark on Print”

Tammy H.
9/4/24

I received my print with a noticeable mark on the front. I called them immediately. They told me to email the issue. They have not responded if they will fix or not and it has been over a week and I have sent multiple emails. I would not order from them again because their customer service is terrible. The prints looked cheap in comparison to Canvas on Demand.

Reviews (1,219)

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Reviews that mention popular keywords

customer service (132) canvas prints (95) canvas picture (24) christmas gift (29)
Thumbnail of user af549
Michigan
1 review
0 helpful votes
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September 22nd, 2020

We ordered a 3'x4' canvas that was a great deal through Groupon. Ordering was easy, it processed and shipped quickly and arrived in perfect condition! We have ordered canvas' from other sites and the quality was not as nice. I would order again from CanvasOnSale.

Thumbnail of user sarahg146
Florida
1 review
0 helpful votes
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January 23rd, 2017

Ever since the first canvas I have purchased, I have been obsessed. They all turn out so amazing. I am definitely a big fan of you're website. I will continue to buy all of my canvases from you guys. Thank you for all you do!

Thumbnail of user christih5
Arkansas
3 reviews
0 helpful votes
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August 21st, 2017

Great quality product, quick service and turn-around time. I've always heard, you get what you pay for, but in this case, these canvases are worth much more than what I paid! In fact before I found CanvasOnSale I was paying much more for my canvases!

Thumbnail of user kimberlyb280
Pennsylvania
1 review
0 helpful votes
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December 14th, 2018

I Bought a Groupon for this site last week and every time I try to use it it says there is an internal error and they will try to fix it. I am trying to order something for Christmas. I have emailed them and called them and no one has responded to me yet. I am very unhappy with their service

Thumbnail of user martyc21
New Jersey
1 review
3 helpful votes
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October 10th, 2018

Disappointed with quality, the wood frame shows through the print, seems the canvas is thin. Also the pricing is inflated and the shipping is high, so really the savings is no big deal. There's a million companys selling the same thing, will try another company.

Thumbnail of user donnap114
Missouri
1 review
0 helpful votes
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February 13th, 2018

First time Ive used a canvas company and am quite pleased with the value received. Multiple canvas shipped in one box for one shipping charge. The higher resolution file, the better the canvas. One low res file could be ordered only in 6x10 size which is appropriate without spending a bunch of money on something with which I would be disappointed.

Thumbnail of user roys44
Massachusetts
1 review
2 helpful votes
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March 23rd, 2015

I printed my wife's all time favorite baby picture of our son for Christmas. The canvas arrived and I was pretty bummed because the black & white filter gave it a purple hue to it and the canvas itself was loose. I received and email asking for a review so I wrote that I was unhappy with the results and nobody has contacted me since. It was a good price and all so I suppose I'll have to live with the old adage "You get what you pay for"

Thumbnail of user mariep261
Illinois
2 reviews
0 helpful votes
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February 20th, 2020

I ordered a 16 x 20 canvas for my kids for Christmas. It looked so amazing that I ordered 2 more in 16 x 12 for them for their Feb. Anniversary. The clarity and color is more than I had hoped for. This is a definite go to place for future gifts from me.

Thumbnail of user rayl93
Indiana
1 review
0 helpful votes
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July 3rd, 2017

I've printed a dozen or so 12X12 canvases of flowers in several different orders.
I'm very happy with them and they all made it to me safe and sound.
I'd recommend uploading your pictures the exact size you want them. I did have one print crop different than I expected. Wouldn't do it without the Groupon coupon either.

Thumbnail of user cobym5
Rhode Island
1 review
0 helpful votes
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December 26th, 2018

I placed my order one month ago and I never received it. When I looked up my order's status on the website it stated it was sent, but tracking information was "unavailable" for my order. I sent 5 emails to inquire about my order. I even tried to reach this company several times by phone & reached out to Groupon for assistance with follow up (this was a Groupon deal). I have had no success. I do find it amusing, however, that since I have placed my order, I have received 28 marketing/soliciting emails from this company. Certainly, a disconnect with personalized customer service. I would highly recommend avoiding this company.

Thumbnail of user jenniferm712
New York
1 review
2 helpful votes
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June 3rd, 2018

I order a set of magnets since May 6th. Today is June 3rd and I still have not received my merchandise I contacted the company for the representative to say to me oh its on the way, there made in Germany, you should receive them in a week. That was two weeks ago! Thats all she said. When I asked if she had any information she said to me oh its mad in Germany it takes a while. I will never order from this company again! There service is horrible and its a rip off to take your money and you do not receive your merchandise

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Dear Jennifer,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to satisfied@canvasonsale.com Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your Canvasonsale-Team

Thumbnail of user tyewhanl
South Carolina
1 review
1 helpful vote
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December 29th, 2018

I ordered a blanket on 11Nov2018 directly from their sight. There were banners and posting promising it to arrive by Christmas, here I sit 29Dec2018 with no blanket for my wife who is deploying mid January.
Their customer service is a joke! No one answers the phone, you can't leave a message and they don't return emails.
Icing on the cake is they promise to ship ONLY using UPS and USPS with tracking number. Yet my order has said it's been shipped for the last 3 weeks, no tracking number was given and it doesn't take 3 weeks for anything to be shipped to or from any part of the United States.
I've finled complaints with Groupon and they're looking into a refund for me. Sadly they too are having no success contacting this company.

Save your money and time! Don't buy here. It's a poorly ran company at best and scam at worst.

Photo attached to review where you can see my order date and the "shipped" status

T. Luke
Charleston, SC

Thumbnail of user johnm2658
Florida
1 review
0 helpful votes
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January 9th, 2019

What can I say - got introduced to CanvasOnSale via GroupOn. Bought 4 36"x48" color prints, and had a massive number of 12"x12" B&W prints of family made. The results are stunning. Have received many compliments from friends about the quality of the work.

As an FYI - most of the prints were made from iPhone photos (including the pic here).

Easy on-line ordering, quick (and well-packed) shipping (although their tracking info is slightly suspect). Very happy - will continue to do business with them!

Thumbnail of user marvinw15
North Carolina
1 review
0 helpful votes
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October 31st, 2017

Biiiiiig canvas print. Sharp, colorful, nicely balanced image--just like the original. Perfectly mounted on wood frame. Accompanied by a dollar's worth of hanging hardware, which cost five times that much, and which either proved worthless by bending out of shape the first time it was hung, or was (a string) too short for image.

Thumbnail of user mitchell302
Texas
1 review
0 helpful votes
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November 4th, 2013

I didn't know much about canvases or prints with personal images on them until i tried to to order in case to see how printed image would look on canvas,

It's a very creative gift idea, most important that it's personal and doesn't cost a fortune. Besides, cavases are great décor solution and can be used for different types of room interiors.

Very good, recommend canvasonsale.com

Thumbnail of user isisb8
California
2 reviews
0 helpful votes
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March 5th, 2021

I placed my order on February 10,2021. The website says
My wall décor will be "Shipped within 24h, with delivery taking an additional 2-6 business days." It has been 3 weeks and the online tracking says in transit. So i emailed customer service and they responded with a standardized answer of "We are happy to let you know that below mentioned products are now shipped." which tells me nothing. I can not attest to the quality of the products because i have not received them nor received a satisfactory response from customer service.

Service
Shipping
Thumbnail of user susant274
Florida
1 review
2 helpful votes
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May 22nd, 2018

I redeemed a $5.00 groupon for a fleece blanket. I have to believe they use different materials based on that. Mine was basically... felt? Maybe a smooth felt? Definitely thinner than felt. I think I will use it as the center panel as a quilt or something.

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Dear Susan,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to satisfied@canvasonsale.com Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your Canvasonsale-Team

Thumbnail of user emilyc210
New York
1 review
2 helpful votes
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August 11th, 2018

I had a Groupon for a three panel canvas. The one they sent was just one piece, and significantly smaller than what we ordered. Would not have bothered to order one that size for the space we wanted to hang the picture.

Thumbnail of user maurym5
Virginia
1 review
1 helpful vote
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July 31st, 2019

I purchased vouchers from Groupon for (8) 8x8 canvas' from this company and was excited to have them fulfilled. I went through and meticulously selected the images that would work in an 8x8 and went to enter my Groupon codes at the end. Much to my dismay, I was not able to use the codes together and would need to submit individual orders for each canvas I would like to order. This would incur a shipping charge for each one. Mind you, I knew I would need to pay for shipping but individually, would cost much more than if I was able to apply my codes and have them all ship together. This is a poor business model as the company does not stand to benefit from having the orders placed individually. The carrier would. The company would also need to take more time packaging and shipping my canvas' individually. Customer centric businesses are profitable for a reason. I am considering cutting my losses from my groupon purchases and ordering from another company.

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Dear Maury M,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to complaint@canvasonsale.com. Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your CanvasonSale-Team

Thumbnail of user tanishiah
Oklahoma
1 review
0 helpful votes
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October 17th, 2015

I have ordered 5 different canvas photos in the past year and I absolutely love them. They always arrive when the order says they will arrive And their quality work is amazing. I can not wait to order more.

Thumbnail of user jays432
North Carolina
2 reviews
0 helpful votes
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May 16th, 2017

It seems like there are more and more choices for ordering canvas prints. Of all my choices, CanvasOnSale is at the top of my list. For starters, they offer potentially the most economical shipping option, and their packaging process gives their canvas prints the most protection from damage, I received my prints less than a week after I placed my order, and the quality of the finished product was second to none.

Thumbnail of user kathyb154
Connecticut
1 review
0 helpful votes
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August 22nd, 2017

This was a gift for a friend and I couldn't be happier with the 3-panel split canvas I ordered. She was thrilled and hung it as soon as she got home and sent me a photo. The colors, detail and quality were excellent and it looks fabulous hanging above her bed.

Service
Value
Shipping
Quality
Thumbnail of user sandral155
California
1 review
0 helpful votes
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April 11th, 2018

Love how canvas on sale can take a memory I've captured and turn it into a beautiful piece of art. I love giving them as gifts for family and friends. The smile on the face of mothers receiving a memory of their child on canvas is a priceless gift in return.

Thumbnail of user elsag12
California
1 review
0 helpful votes
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July 22nd, 2019

Awesome canvasses & good pricing with discount! I'm a fan and will keep coming back for orders! Will sure tell family & friends and will spread what a great beautiful and affordable products you offer! Thanks!

Thumbnail of user beverlym64
Virginia
1 review
0 helpful votes
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October 31st, 2017

I have ordered about a dozen canvas from CanvasOnSale now and I love each one. The color could be richer on the canvas prints (since my original pictures had great color) but for the price these are great. I love them for affordable decorations.

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From the business

Your Photo on Canvas.? Made in USA.? Great Customer Reviews.? Stretched on frame & Ready to hang!? Mother`s Day SALE: Guaranteed Delivery!

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Thumbnail of user philippm2
Canvas O.
Typically does not respond to reviews

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