CanvasOnSale has a rating of 2.8 stars from 1,219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CanvasOnSale most frequently mention customer service, several times, and photo blankets problems. CanvasOnSale ranks 12th among Photo Printing sites.
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I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred. -Production was very fast….a few days. -shipped out very soon. -Box arrived…with FRAGILE tagged all over. Delivered by FedEx. -Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously. -Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping. -I contacted Customer service. -They immediately responded they would replace the two broken mugs. -a day later I received shipment notice. -two days later received replacements. This time not broken. I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order. I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear. I will be using them again in the future.
I received my print with a noticeable mark on the front. I called them immediately. They told me to email the issue. They have not responded if they will fix or not and it has been over a week and I have sent multiple emails. I would not order from them again because their customer service is terrible. The prints looked cheap in comparison to Canvas on Demand.
Wow wow wow! Finally pulled the trigger on printing one of my favorite photos from a hike in New Zealand. I was nervous the picture wouldn't turn out as it was taken an on iPhone camera. However, I received my order last night and couldn't be more impressed! It looks absolutely amazing! Will be ordering more soon!
I've had two large size projects completed. Each was perfectly done to what I sent over to them for reproduction. I have been very satisfied with their quality and workmanship, and I know I will continue to use them! I highly recommend them!
I ordered five metal photos, 16 x 24, I believe. They came in a box with no protection, and nearly every corner was crumpled and the film pulling away. It took months to get a response. They needed photos, then couldn't open them, had to resend. Finally they said to destroy the bad ones and they would send the replacements. These are in others homes, as they were gifts. It was hard enough to get the photos of proof. Now I have to ask people to take their gifts off the walls, break them, and wait (however long) for new ones. Horrible customer service and response. They should send them, so I can get these right to my family, to take off the wall and replace.
I ordered a Groupon for a blanket. Hurried to get it done for Christmas but the voucher redemption code wouldn't work. I emailed and called this company repeatedly and never got an email back and could never get anyone on the phone. I have had to escalate this with Groupon ~ don't waste your money!
I was introduced to this company via Groupon. I was skeptical, but for the price, I was willing to give it a shot. I received my product remarkably fast and I was pleasantly surprised at the quality of the canvas and image. I will definitely recommend this company to others!
I have purchased a few canvases over the years and have been very satisfied. I recently ordered a canvas of my grandchild and liked it so much I gave it to my son and daughter-in-law and bought another one! I have been very happy and would highly recommend this product.
Great quality of pictures. And fast shipping! I have bought many as gifts for friends and family and they are so excited. Now this is where everybody is going to be ordering their prints and gifts for presents I have bought many as gifts for friends and family and they are so excited. Now this is where everybody is going to be ordering their prints and gifts for president!
I had a canvas photo and a blanket done. The price was incredibly reasonable (thanks to Groupon), and the canvas photo arrived in just a few days. The blanket took longer, as it was shipped from Germany. Love both items!
Order# US4A*******091
I received the pillow I had ordered for a Christmas present and it is damaged. There is a very noticeable blemish on the photo that is not on the original image also the zipper is broke and I'm unable to close the pillow. Not happy with product. Would prefer to have a canvas made with the image. Please respond as soon as possible.
Very disappointing to try and deal with this company. I placed an order and discovered an error I made using their web site. I immediately emailed them and attempted to call their number and was only hold for an eternity. Never got through and no way to lv a message. Never received a response to my email so I emailed them afain and STILL no response. Terrible terrible customer service; if there is any at all. Very sad!
The quality was very good and they delivered my product on time. Everything was good just went I sent them a clearer picture. Wished the picture would have been a little better quality. Other than, I would do future purchases with them and would recommend them.
We like these canvas prints. We have four now. They look just as we expected. There's something appealing about the canvas print that just isn't there in a glossy photo print. The canvas prints are sharp in detail, rich in color, lightweight, easy to hang. I think they look more permanent, more timeless than a glossy photo. They arrive in just a few days. We like the no-frame look with the mirror edge it's stark and simple, making the image the hero. The "mirror" edge looks as though the canvas photo were wrapped around the edge, but it's actually just a mirror image of the 3/4" edge of the photo that is wrapped. These are fine prints, and we are happy.
I ordered and received a triptych. I have it for several months and it does not look right for two reasons. Firstly the colors in the picture are not the same (minor difference) as the panels and secondly and more importantly the panels are not straight. So when I hang it (from the top) the bottom part doesn't touch the wall. Therefore the triptych cannot be straight. I regret wasting money on this product.
I ordered this mug and the picture I sent looks nothing like the mug, it looks extremely unprofessional, I would like a new larger mug free of charge with the correct picture (in full) or I would just like to return it and receive a full refund. Please advise on return instructions.
Thank you,
Betony
Emailed me saying item would be late... I must contact them NOW with a phone number where I could be reached TODAY. OK, I emailed back... for 3 days... and finally tried to call them on day 4... on "Hold" for 15 minutes and finally a recorded message said they were extremely busy so call back at another time? It was suppose to be a Mothers Day gift for my 92 year old Mother and was SUPPOSE to arrive on May 8th... 10 days AFTER Mothers day and Still no response! I am done. They have lost me as a customer.
I've placed a few orders for their neoprene masks. Each order comes printed differently and the material is different each time. They claim the masks are printed in America and you're supporting American works, but two of my orders came from Germany. However, those two orders were the best. The American printed orders have off colors and the material is not neoprene (maybe lycra). When I've contacted customer service it takes a week to even get them to reprint the order. Not receive a reprint, but to start the reprint.
I got a groupon for a canvas from this site. I had never used in the past. I was not sure of the quality. When I got it in the mail, it looked great. It was great quality and I noticed on their website they are not badly priced.
I gave a 4/5 stars because I had a small hiccup with the charging, apparently they are an international company and I got charged a fee by my bank. It was a very, very small fee, but it was never mentioned when I purchased. I told my bank, they said you have to contact the company. When I contacted CanvasOnSale, they said it was the bank. However, they were quick in getting me the refund and apologized.
Great product. Happy Customer.
Tip for consumers:
They might charge an international fee.
I ordered four 8 x 12" canvases of photos taken on a recent vacation. Although in general the colors of images on canvas aren't as vibrant as on glossy paper, I love this new way of displaying my photographs! The images were a good fit for the size canvas I ordered. Ordering the canvases couldn't have been simpler. Each arrived, packaged separately, within 2-3 days of uploading my photos. The price did not include what is needed to hang the canvases and one needed to pay extra for the hardware. And the shipping fee for each canvas was approximately $10, which seemed a bit high for the size of the canvases I ordered. Although I didn't choose how I wanted to edges to look, they were covered by my image, so no need for framing! Overall, I am very pleased with this product.
I bought a photo blanket, it was a super soft faux fur blanket. My images on the blanket are printed so crisp. I was really impressed with the quality. I think I went with the smallest size, but next time I'm getting the largest size they offer.
Thank you for the blanket and for the quick turn around and delivery.
While the price was fantastic and the turn-around time super quick, the quality of the canvas mounting was a bit sloppy. The photo/canvas itself turned out pretty good, but the canvas was not very tight on the frame, the staple job was very sporadic, and the canvas was not trimmed nicely on the back which made hanging more difficult than it should have been.
Dear Debbie,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to satisfied@canvasonsale.com Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your canvasonsale-Team
I purchased a photo "blanket" through groupon. I thought it would be more of a heavier material like other fleece throw blankets are. When I opened the package today I was shocked that it was nothing but a thin piece of material (1 layer only). I payed $103 for a piece of printed material! It was for a Christmas gift and I am pretty dissapointed and would be embarrassed to give this for a gift. Thinking of sending it back for a refund.
I never wrote a negative review for anything before but I am taking an effort to make others know. I placed an order for a large metal print. On the description it said that they will print directly on the metal (aluminum sheet). When I received the product, it was not according to the description because it was not printed on the metal rather it was printed on a sheet and pasted on the metal. The print quality is very poor and the colors are faded. All four corners were bent and the sheet pasted on it was already peeling off. I contacted them to return it and they said that I have to destroy it and send them a picture. I was not comfortable to do that because it is my son's picture. So, I requested them to send me a return label so that I can mail it back to you. They said they will not do that. I think this people are really cheaters and trying to take our money. I would never recommend this to anyone.
Perhaps I missed something in the description, but I thought the canvas I bought (three HUGE pieces of the Boston skyline as a birthday gift for my husband, who is from there) would come already stretched/attached to a wooden frame. They arrived rolled up, and when I unrolled them there are bumps all over the pictures. I'm not sure if this is normal and will go away if I take it to a frame shop to have them stretch and mount the three canvases... but if I would have known they would arrive this way, I never would have bought them.
Dear Caroline,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to satisfied@canvasonsale.com Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your Canvasonsale-Team
I was so delighted with the canvases I ordered. It was so simple and I was actually surprised at how detailed the pictures remained even after being enlarged. The pictures I submitted were just taken from an old i phone! I have already ordered 5 different canvases and will likely order more!
Your Photo on Canvas.? Made in USA.? Great Customer Reviews.? Stretched on frame & Ready to hang!? Mother`s Day SALE: Guaranteed Delivery!
Dear Lanette,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to complaint@canvasonsale.com. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasOnSale-Team