• CanvasOnSale

CanvasOnSale

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Overview

CanvasOnSale has a rating of 2.8 stars from 1,219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CanvasOnSale most frequently mention customer service, several times, and photo blankets problems. CanvasOnSale ranks 12th among Photo Printing sites.

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Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
231
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How would you rate CanvasOnSale?
Top Positive Review

“Above & Beyond!”

Jill L.
3/17/24

I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred. -Production was very fast….a few days. -shipped out very soon. -Box arrived…with FRAGILE tagged all over. Delivered by FedEx. -Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously. -Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping. -I contacted Customer service. -They immediately responded they would replace the two broken mugs. -a day later I received shipment notice. -two days later received replacements. This time not broken. I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order. I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear. I will be using them again in the future.

Top Critical Review

“Noticeable Mark on Print”

Tammy H.
9/4/24

I received my print with a noticeable mark on the front. I called them immediately. They told me to email the issue. They have not responded if they will fix or not and it has been over a week and I have sent multiple emails. I would not order from them again because their customer service is terrible. The prints looked cheap in comparison to Canvas on Demand.

Reviews (1,219)

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Reviews that mention popular keywords

customer service (132) canvas prints (95) canvas picture (24) christmas gift (29)
Thumbnail of user kimc986
North Carolina
1 review
0 helpful votes
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December 6th, 2020

I am so pleasewith the finished product of my photos put on canvas. They are amazing! To be honest, I was worried the pictures would not capture the beauty in the moment the pictures were taken.

I plan to order more.

Thumbnail of user kristini1
Pennsylvania
1 review
4 helpful votes
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December 21st, 2013

Yes I am getting nervous. You CANNOT get in touch with this company. When you email you get a response in German. And nobody answers the phones. I never got a tracking # and I ordered on the 14th it said shipped almost an hour after I ordered...

Thumbnail of user julief97
California
1 review
0 helpful votes
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April 9th, 2018

I ordered a large piece through a Groupon coupon. It was a photo of my daughter's engagement. The print quality was OUTSTANDING! I have ordered from CanvasonSale quite often over the past few years and have yet to be disappointed.
Love my canvases!

Thumbnail of user tscharnas
Florida
1 review
0 helpful votes
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December 22nd, 2018

I order photos on different canvas' several times a year. I usually go with a company that offers a discount. Canvas on Sale is hands down the best. The ordering process was easy. I ordered nine 10X8 prints on December 20th. I received an email later that day that they were finished and they were preparing them for shipment. Yesterday, December 21st they arrived at my door! Unbelievable, especially around Christmas time. The pictures were high quality and exactly what I wanted. Thanks to the staff that finished and shipped my order so quickly. Order number US4A*******366.

Thumbnail of user katelynnf1
Ohio
1 review
1 helpful vote
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October 31st, 2018

This was my first time ordering with canvas on sale. I ordered a 40x30 for my wedding to use a decoration. It came very quickly and it turned out fantastic! I was worried because of how reasonably priced it was, but it turned out beautiful!

Thumbnail of user briang92
Florida
4 reviews
1 helpful vote
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October 30th, 2018

The staff at CanvasOnSale does an incredible job, I particularly like that when a photo is uploaded it automatically selects the sizes of canvas that work with the pixels. The work is very professionally done and I couln't be happier. I have ordered sizes from 8" x 10" up to 40" x 60" and sizes in between and all are incredible.

Thumbnail of user jeffc449
Massachusetts
1 review
0 helpful votes
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July 10th, 2019

I ordered a 30x20 inch via Groupon and was astounded by how fast they shipped it, and nice it came out.

The technicians were very helpful to me. I made a collage-style picture and I was worried that it might get blocky because I made it so big. They were able to tell me the technical specification that my picture needed to conform to, and how (on my computer) to go to the image file and find those specifications.

Happy customer.

Thumbnail of user jillc175
California
1 review
0 helpful votes
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July 12th, 2019

I ordered a 48"x36" canvas of a Machu Picchu panorama from a trip we took a few years ago, and the printed results were stunning! My husband couldn't stop staring at the picture and said that it brought back great memories of our time in the park. However, the canvas is rather thin and the wood frame leaves an impression along the edges. The cardboard packaging was sturdy, and the canvas arrived in perfect condition. The only challenge was in removing all of the tape that surrounded the edges of the cardboard carton.

Thumbnail of user reneej76
Florida
1 review
0 helpful votes
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July 24th, 2019

I ordered a photo to canvas print in a floating frame. I did use a Groupon and there for paid very little - so wasn't sure what to expect with the quality. I am super excited to say that the color and the quality were AWESOME! I paid more for the expedited shipping (because I needed it quickly) than I did for the 16x20 itself. Super pleased with this purchase!

Thumbnail of user yelenal
New Jersey
1 review
0 helpful votes
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February 13th, 2018

I loved the quality of canvases I received! I ordered multiple sizes of multiples pictures. One of them was very larger, a wall centerpiece. It came out bright, and clear, I loved it.
Quick service as well.

Thumbnail of user lindab58
Ohio
1 review
1 helpful vote
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November 15th, 2013

I have purchased several photos on canvas from this site. They quality is oustanding, shipping is quick, and they are VERY reasonable on their prices! I highly recommend them. They do beautiful work for very good prices!

Thumbnail of user terriw85
Michigan
1 review
0 helpful votes
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December 19th, 2018

I bought 2.16x20 canvass and received 2 8x10 the company told me to slash the canvass's and they would send me new ones. Problem was I had them delivered to friends out of state. So I paid way too much for what I got. Also the backing there was not any. Just the canvass stapled to frame. Inferior products excessive cost for what I paid for. I will not recommend. They suck

Thumbnail of user jacquelinep83
Michigan
1 review
0 helpful votes
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November 23rd, 2018

Long story short I ordered a photo blanket. When I received it the quality was horrible. I contacted customer service with my problem they asked for me to destroy the blanket and email them the pics of the destroyed blanket and I would receive a full refund. I did everything they asked and the reply I received from them was that they couldn't see the picture so I sent the picture again still said they couldn't see the picture after numerous emails back and forth since October still no resolution. So I'm out the money for the blanket that was a present and the crazy amount they charge for shipping. First and last time I will order from this company. Horrible customer service

Thumbnail of user lorrainec11
Illinois
1 review
8 helpful votes
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April 12th, 2015

Purchased Groupons for 4 different companies that do canvas prints. My beautiful pictures were pixelated, poor color quality, not stretched properly, cheap thin framing, and had edges that looked like barcode stripes! Total FAILURE on the quality! Thank goodness I am only out $36.15. But these will not be on display in my home. Already packed up to be donated to Goodwill! HORRIBLE QUALITY!

Thumbnail of user annamariai
Massachusetts
1 review
0 helpful votes
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October 19th, 2015

I ordered a huge 60x40 inch canvas, and also a three panel 60x40 split canvas. Both of the orders came so fast! When the orders arrived, they were packaged really well, and I was so happy when I opened the packages. The quality of the canvases were amazing. I'm a photographer, so to see my images in perfect detail on these huge canvases was amazing. The quality is far better than what I expected, and for an incredible price!

Thumbnail of user tramekag
California
1 review
0 helpful votes
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March 8th, 2019

Very disappointed! The Pic I uploaded was chopped in 1/2! It was perfect when I seen what it was suppose to look like. Unfortunately I won't buy from this site again.
Signed,
A very disappointed customer!

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Dear Trameka,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to complaint@canvasonsale.com. Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your CanvasOnSale-Team

Thumbnail of user terif2
Wisconsin
1 review
0 helpful votes
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June 2nd, 2014

I ordered a giant canvas of my husband and I saying 'I Do' on our wedding day and chose a black and white for my picture and was ecstatic when I recieved it an saw that it was exactly like the preview and was even more beautiful then on the website! Very fast processing and shipping time and the price was amazing! I have been and will continue to recommend this website to all my family and friends!

Thumbnail of user sheenas18
Indiana
1 review
0 helpful votes
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April 12th, 2019

This was the first time and this will be the last time i order from this company. I thought I could just get the picture and hang it but i have to get frame or something to hang on wall. It was just a piece of glass with nothing on back to hang. NEVER AGAIN!

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Dear Sheena,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to complaint@canvasonsale.com Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasonSale-Team

Thumbnail of user vickic243
California
1 review
0 helpful votes
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December 20th, 2020

It brought tears to my eyes when I opened the package... This is my favorite picture of my Foster Daughter and I am so happy with the results... AND the shipment was QUICK and packaged very well... I WILL be using CanvasOnSale.com again... Thank You! Thank You! Thank You!

Thumbnail of user frankr202
Texas
3 reviews
4 helpful votes
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July 22nd, 2018

The end result is fairly decent. I would be careful of the metal prints as the edges appear to be very sharp!

I am NOT please, however, with the customer service! All but one order has been a hassle. The LAST ORDER was with a Groupon. The code kept coming up as invalid. When I contacted them, the response was a form letter telling me how to use the code from Groupon. I already know how to use it... but thecredjlt was an error message telling me the code was invalid. Then, I got a message giving me a long song and dance of all the processes I must go through... including screen shots... everything but 8x10 glossies... in order to get the print I had already paid for!

Easier to not do business with them again! The amount of time it would take to get the print I PAID FOR, would be MORE than the $10 I lose with their invalid code.

Thumbnail of user sueh305
North Carolina
1 review
0 helpful votes
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March 29th, 2020

Wasn't sure how this would turn out, but to my surprise it was amazing. We took a cruise and wanted a picture for our wall. We got the biggest size and were not disappointed. Thank you. Thank you... thank you...

Thumbnail of user novellam
Pennsylvania
2 reviews
10 helpful votes
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February 1st, 2020

I bought this thru Groupon. It take awhile to get them. I order them 2 week before Christmas & was supposed to a before Christmas & received them 2 weeks after Christmas. Also order another one and it came on Monday before Christmas. When I would check on shipping for my other 2 I couldn't find anything out. When I did receive them they looked very nice. I did order them thru Groupon & I didn't realize that I would have to paying for shipping.

Thumbnail of user laurieo28
New York
1 review
0 helpful votes
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April 14th, 2019

I took advantage of a Groupon offer to order a 14x20 acrylic photo of or son and daughter, taken in Ireland as a birthday gift for our daughter in law. The ordering and delivery were flawless, and the quality of the product, exceptional. My daughter in law and son are over the moon! Thank you!

Thumbnail of user kolettei
Iowa
1 review
1 helpful vote
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August 6th, 2018

I bought a photo blanket for my fiancée of one of our engagement pictures and it was absolutely beautiful. I was surprised by the picture quality considering it was a very large enhancement. I was very happy with my purchase.

Thumbnail of user roberte102
Florida
1 review
0 helpful votes
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September 19th, 2017

I have to say that I have been extremely pleased and 100 percent satisfied by the quality of the products and the prompt order to deliver time. It is a guarantee that I will continue doing business with COS as long as I keep snapping worthy shots.

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From the business

Your Photo on Canvas.? Made in USA.? Great Customer Reviews.? Stretched on frame & Ready to hang!? Mother`s Day SALE: Guaranteed Delivery!

Company Representative

Thumbnail of user philippm2
Canvas O.
Typically does not respond to reviews

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