CanvasOnSale has a rating of 2.8 stars from 1,219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CanvasOnSale most frequently mention customer service, several times, and photo blankets problems. CanvasOnSale ranks 12th among Photo Printing sites.
This company does not typically respond to reviews
I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred. -Production was very fast….a few days. -shipped out very soon. -Box arrived…with FRAGILE tagged all over. Delivered by FedEx. -Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously. -Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping. -I contacted Customer service. -They immediately responded they would replace the two broken mugs. -a day later I received shipment notice. -two days later received replacements. This time not broken. I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order. I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear. I will be using them again in the future.
I received my print with a noticeable mark on the front. I called them immediately. They told me to email the issue. They have not responded if they will fix or not and it has been over a week and I have sent multiple emails. I would not order from them again because their customer service is terrible. The prints looked cheap in comparison to Canvas on Demand.
I ordered a magic mug 12/29/2018 from Canvasonsale. It arrived today 1/7/2019! Great quality and quick delivery consider I ordered 2 mugs from Printerprix on 12/6/2018 and haven't received them yet as of today 1/7/019; the mugs meant for my family Xmas presents:-( I chatted with Printerprix twice and they promised escalating my case! Scam, I haven't received any mug yet:-( Delete Printerprix and keep Canvasonsale Groupon please!
Beautiful blanket!
I bought this as a gift for my sister who lives out of state and couldn't spend Christmas with the family. The Picture is clear and very colorful. Just what she needs to feel as though she is here with us!
Thank you for the beautiful gift!
I don't normally write reviews however I had such wonderful experience with this company and product I felt like I must! My canvas is so clear and crisp I could hardly believe it. Not an 8x10 or 11x14 but a 24x30 or maybe larger. I will indeed order again and I have! I highly recommend!
Canvas On Sale was my first experience with an online canvas print supplier. Needless to say, it wasn't a good one and I will never use them again. I used Canvas On Demand recently, and their product and customer support blew Canvas On Sale out of the water! Canvas on Demand earned my loyalty.
How disappointing- the edges weren't even lined up. See the dots on the left, none on the right and the white part isn't even/. More white on the left significantly... Canvas not even pulled taut and staples uneven--- canvas pulled unevenly--- wrinkles---terrible. Even at my groupon price, this is terrible
I ordered three canvases for christmas and they arrived on Monday. The big ones were scratched up and the small one had a broken wooden frame. I called the company Monday night tuesday morning and wend morning and was on hold 6 hours total and didnt get to talk to anyone yet. These were gifts and now too late to order agian! You cant get ahold of this company!
The pictures translated perfectly to the canvas, and the sizing was as expected - getting nine 8x10 canvas prints for $32 is pretty amazing (yes, the $22 shipping is expensive, but 9 canvas prints for $54 including shipping is still pretty amazing!)
So... uploaded a photo, placed an order and when I received the product it had white spots (which I do not see on the original) all over it and the bottom of the photo had been cut off leaving 2 inches of obvious whitespace on the bottom of the canvas. Contacted customer service and was told that the canvas came out exactly as it was previewed. That's the wrong answer because even if true what professional would look at the proof and still print it instead of contacting the customer and letting them know that the quality of the final product was not up to par. Not these folks, they just print and send, will never use them again.
Shipping fast but ordered 5 mugs and 3 were broke. Can't reach customer service. Can't even see the picture on the mug! Nothing like what it is suppose to be. A waste!
I had orderd canvas prints earlier in the evening, I later decided to order again. The specified price, and what I was charged earlier with the stated discount was $3.90 for a 12×8. The earlier purchase was fine, being $13.98 for one including shipping.
My later order I was charged $104 for 2, the price was $3.90 apiece why would I then pay $46. I quickly tried to resolved the issue, emailing, calling with no answer. Finally late the day with no reply to my earlier email. I recieved and email stating my order was ready. I then recieved an email stating it was to late to cancel or change. Without even an offer of refunding the difference. I have filed a complaint with my bank to recoup the charges. If there is a problem with your order dont expect any help from this company!
Dear Rosanne,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to complaint@canvasonsale.com. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasOnSale-Team"
It does not take weeks to get this and they never gave eme a tracking number and I called and no answers! I will be turning them into PayPal and BBB. I don't pay all this money and not receive the goods.
Ordered two of canvas photos and they are AWESOME! They look great and fit PERFECTLY!
Highly recommend them!
EDIT:
I ordered 5 of these canvas on Groupon and had to return them. They wanted to charge me $10 per canvas to have them shipped and refused to combine them. I was SO upset because I had a great experience before. I ended up returning the canvas and will not be reordering from this company again.
I have used CanvasOnSale for several years. From personal canvases to Christmas gifts... ALWAYS on time! NEVER a disappointment! Family and friends are happily surprised and they love their canvases! A couple of years ago, I ordered 3 large, 30" x 40" for my son and daughter -in- laws Christmas presents. The corner of the well packaged box had a deep gash ( hole) in it when it was delivered. We kept our fingers crossed... but when opened, Christmas morning, the frames were cracked and there was damage to the canvases, certainly NO FAULT of CanvasOnSale! I contacted them asap and took photos! They immediately called me back. Apologized. They asked me for the order number of the damaged canvases and had ALL of them reprinted and delivered to my door in 3 business days. Basically no questions asked! Here is our latest canvas. This was taken in Florida, this past Thanksgiving while visiting my 91 yr old father. Last year I gave him a 30"x 40" of a shot I took, the previous Christmas morning, while sharing Christmas with him. Talk about pleasantly surprised... Dad has it hung in the middle of the living room wall.
CanvasOnSale is AAA+++
Very Sincerely,
Craig T. Weatherill
Delivery was no where near close to being on time. Ordered a gift for Christmas 20 days before Christmas & it came in January I was furious. Not to mention, NOT AT ALL WORTH THE PRICE, especially the premium. The premium blanket was so much tinier than expected & it was thin. Not a good blanket to keep you warm at all, I might as well hang it on the wall as a picture cuz of how small it was. I would not recommend ordering from here. It is way way way too overpriced for the quality let me just say if you have high expectations for this site because of the price, don't get your hopes up. Never ordering here again.
"Dear Chloe,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to complaint@canvasonsale.com. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasonSale-Team"
This last order was of sunset on Red Mountain and I had two of the same image done for two friends! They were very happy and already have them hanging in their homes!
I bought a groupon for a magic mug, and the code wouldn't work. I emailed the company and it took forever to get a response. I have received the magic mug and it is TERRIBLE QUALITY! You can see the picture through the black paint, there are places on the cup that are not painted and it looks really crappy. Glad I didn't pay full price.
I used a groupon, so I shouldn't have expected much. The photo blanket was smaller than a baby blanket, and the worst part about it, was it was paper thin. Even if it had been a decent size, it was still WAY too thin. Disappointed and wish I wouldn't have spent money on this.
Love the canvas I had made for my son and his girlfriend. I couldn't be happier. I highly recommend this company. It came wrapped beautifully and ready to hang. I tried a different company and I wasn't as happy as I am with Canvasonsale. I absolutely love it!
Horrible customer service; was ridiculed and mocked. For example, I was asked if I was smart enough to understand what the customer service agent was saying and was told I was wasting her time. At the end of the day, they wouldn't redeem my Groupon voucher, and I wasn't about to throw more money at them, so I didn't end up placing an order.
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to complaint@canvasonsale.com. Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your CanvasOnSale Team
I ordered off Groupon. I tried to stretch the picture but the software wouldn't allow it. I thought well if I send it in they will do it on their end or at least tell me they can't. NO! Instead they took a 20" canvas and put my little 3x5 picture in the upper corner and then had the nerve to offer me more products! Why in this GOD's green earth would I order something like this? Then when I alerted them of the problem they ignored me. I wrote them at least twice and never heard a response except that they were busy and backlogged and another time telling me the status of my order which I never asked for. I'll never use them again I'm still trying to reach them because I got the bum product yesterday via ups because I want to send it back. I can't even dispute my cc because I can't reach them.
Thank you for your honest review. We're sorry about your experience and would like to solve your problem. Please tell us your order number.
I ordered a 40x30 print from CanvasOnSale for Black Friday 11/2015 for $48 total. I had some trouble getting the code to work but it finally went through. Two weeks later I received the print and initially thought there was an issue with their printer. All the clouds in my image were washed out and details were completely lost in the print.
I emailed them and asked for a reprint per their policy. When I received the print 12/26 the image sent to me wasn't my image but some wintery scene. Terrible experience and now extensive spam emails for the same promotion.
The company has a few alias': BestCavas, CanvasOnSale
Although the service was quick and easy. The clarity of the picture was not what I expected. I initially paid for a 40x30 but because of my apparently the resolutions of the picture it made me select a 24x16. Even though I was disappointed with the size I went ahead an order it expecting to get a good picture image. But that wasn't the case. There are still some parts of the picture where you can see blurriness.
I purchased a groupon for a 36x24 canvas, I read the fine print and paid for shipping too, I live in Canada, it's states there may be an additional cost for shipping, when placing the order it said shipping to Canada was $61.99, once i put the coupon in it said the same thing! If I'd have known that i wouldn't have purchased Canvas and shipping! It's the same regardless... I'm waiting on the canvas so cannot comment on that yet.
Bought a Groupon for a 36x48 canvas, but CanvasOnSale wouldn't upload my 36x48' formatted print. Why on earth do they sell this size when you cannot upload a formatted photo. Apparently it's too large.
Thank you for your honest review. We're sorry about your experience and would like to solve your problem. Please tell us your order number.
On Dec 5 I placed an order for a 20" x 16" canvas. I recieved the canvas on Dec 17,2019 and immediately noticed the poor quality and terrible coloring on the canvas. I sent an email to customer service that same day requesting a refund. On December 23, I recieved a reply stating that a refund would be issued if I sent pictures proving I had destroyed the canvas. On Dec 30, I replied with that image. To date, I have not recieved a reply or a refund. This is unacceptable! I have patiently waited for a refund for 3 weeks. Not only was the quality of work terrible, but the customer service is even worse. I have tried also calling customer service only to be disconnected (due to high call volume) after sitting on hold for 15 minutes. Terrible company - DO NOT ORDER FROM THEM!
Thank you for your honest review. We're sorry about your experience and would like to solve your problem. Please tell us your order number.
Your Photo on Canvas.? Made in USA.? Great Customer Reviews.? Stretched on frame & Ready to hang!? Mother`s Day SALE: Guaranteed Delivery!
Cathy,
We are truly sorry for the inconvenience. Feel free to call us so we can help you with your order.