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CanvasOnSale has a rating of 2.8 stars from 1,219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CanvasOnSale most frequently mention customer service, several times, and photo blankets problems. CanvasOnSale ranks 12th among Photo Printing sites.
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I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred. -Production was very fast….a few days. -shipped out very soon. -Box arrived…with FRAGILE tagged all over. Delivered by FedEx. -Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously. -Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping. -I contacted Customer service. -They immediately responded they would replace the two broken mugs. -a day later I received shipment notice. -two days later received replacements. This time not broken. I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order. I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear. I will be using them again in the future.
I received my print with a noticeable mark on the front. I called them immediately. They told me to email the issue. They have not responded if they will fix or not and it has been over a week and I have sent multiple emails. I would not order from them again because their customer service is terrible. The prints looked cheap in comparison to Canvas on Demand.
My family just recieved our 36"x24" canvas print ystrdy. It was for our living room and we cant stop looking at it as we walk by. Not only does it look stunning, the quality is amazing. The print, the colors, the sturdiness, and a wonderful addition to our home. Im in Canada and it arrived in a decent time; only one week. Truly satisfied with canvasonsale.com.
Loved the canvas picture. It was larger than I thought it would be. The colors are very vibrant and clear! It is almost like I am standing at the hole. Came back today to get a couple more.
I have ordered a few different prints on canvas and BY FAR canvasonsale has the best quality, best price, best delivery, and best shipping prices than any other company I have tried. From now on I will only order from them!
I love this company! We have a house full of wonderful canvases that commemorate our love and time together! Thanks for being so fast with deliveries!
They come out great and are delivered quickly! I've ordered several times! I will continue to use this site for my prints when they have sales... you can't beat the prices
Beautiful way to decorate your walls instead of hidden away in computer files. My kids' stunning wedding photos are wall-worthy thanks to CanvasonSale! The price was excellent. Thank you!
Did 6 giant canvass for a rental unit of beach themes. Took with my iPhone. Absolutely stunning! Everyone who has seen them has been blown away by the quality. Dont hesitate buy!
The blanket must have been wadded up when printed. Looks terrible, almost frightening because of the large gaps that go through faces make them look deformed.
We had a mouse pad made, an acrylic photo done and several canvas'! They all turned out great! Better than expected! And I thought the prices were very reasonable!
Quick, easy, and totally awesome. I found this via a groupon, created the product, and received it shortly after. No issues... very happy with my purchase.
Pictures turned out amazing - more than satisfied. We will definitely use them again. Very neat to have your own travel photos on canvas rather than buy mass-produced products.
Just what I ordered and was delivered much faster than you'd expect. Thanks!
I'll definitely consider using this company again when I want to order more canvas prints.
I will order from them again. Great photo canvas, great price and shipped within 2 weeks. This is forcing me to do a minimum of 100 characters though, which is highly annoying.
My girlfriend loved her favorite picture of us. Delivery was faster than expected which was a bonus and it was very well protected. Would I order another from this company? Already have.
I was on the phone 3 times for 25 minutes each. Each time it ended up saying to write and email, they will respond in 24 hours... it's been 10 days and I still haven't heard anything from them.
I commend you guy's on doing phenomenal quality work with fast shipping! I got a canvas picture done for my wife while she was out of town and she returned very elated!
Every thing over ordered has been perfect! I've ordered family photos, Office art work and children's artwork. Everything comes out exactly as planned!
Had a splendid experience shopping and getting custom canvas shipped to my friend for her birthday and she loved it. I highly recommend this business. Super reliable, high quality and fast shipment
Products used:
Custom canvas
All 3 of my canvas prints have looked great and they got it printed in less than 24 hours. Highly recommend them. Will be using them much more in the future.
Shipment came from overseas and took forever. Quality is good but if you need fast this is not the company to order from. Very bad communication. Never answers phones or emails.
A commissioned work in oils I had blown up extra large. Great detail. Looks like the original oil, only larger! Now this copy hangs prominently in my living room. Great job!
Do not order from this company! They are a scam or at a minimum not completely legit. Yes, the prices are great and they have a professional looking website but the facade quickly starts to crumble. The first sign was when Amex called to tell me the purchase I made was routed through a German bank. That was weird and the seller came up as something totally different. The next sign was never receiving a confirmation of shipping. When I went to their website it shows their partner is UPS but in other areas it shows they ship via FedEx. Then I tried calling the customer service number but as another reviewer pointed out, I only heard a recording with another company's name listed. There is not an option to leave a voice mail and the supposed hours of the center is 9-6pm EST but there is never anyone available during this time. I have sent multiple emails with no response. Looks like I am now out over $100 and the Christmas gifts I was so excited about for my daughter and son in law will not arrive as expected. Yes, the canvas print idea is great but do not use this company! Based on my experience, I find it hard to believe any of the positive reviews are from actual customers. It would not surprise me to learn that they too were fakes.
Have purchased 3 of the canvas prints and they are Excellent... Colors are bright and exact... look great mounted on my wall... Thank you so much. Will continue to purchase.
I can't say enough about how satisfied we are with CanvasOnSale. I have been passing out their cards to everyone you ask where i am getting the great pictures from.
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Your Photo on Canvas.? Made in USA.? Great Customer Reviews.? Stretched on frame & Ready to hang!? Mother`s Day SALE: Guaranteed Delivery!
"Dear Jody,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to complaint@canvasonsale.com. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasonSale-Team"