• CanvasOnSale

CanvasOnSale

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Overview

CanvasOnSale has a rating of 2.8 stars from 1,219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CanvasOnSale most frequently mention customer service, several times, and photo blankets problems. CanvasOnSale ranks 12th among Photo Printing sites.

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Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
231
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How would you rate CanvasOnSale?
Top Positive Review

“Above & Beyond!”

Jill L.
3/17/24

I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred. -Production was very fast….a few days. -shipped out very soon. -Box arrived…with FRAGILE tagged all over. Delivered by FedEx. -Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously. -Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping. -I contacted Customer service. -They immediately responded they would replace the two broken mugs. -a day later I received shipment notice. -two days later received replacements. This time not broken. I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order. I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear. I will be using them again in the future.

Top Critical Review

“Noticeable Mark on Print”

Tammy H.
9/4/24

I received my print with a noticeable mark on the front. I called them immediately. They told me to email the issue. They have not responded if they will fix or not and it has been over a week and I have sent multiple emails. I would not order from them again because their customer service is terrible. The prints looked cheap in comparison to Canvas on Demand.

Reviews (1,219)

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Reviews that mention popular keywords

customer service (132) canvas prints (95) canvas picture (24) christmas gift (29)
Thumbnail of user paulk528
New York
1 review
0 helpful votes
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October 30th, 2018

Ordered a canvas for my daughters Bat Mitzvah. It came out amazing at 1/4 the price other companies wanted for the same product. I highly recommend them. Five stars!

Thumbnail of user carmenb83
Michigan
2 reviews
0 helpful votes
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November 2nd, 2018

Been ordering for a while, love the quality and ease of use on the website. The mail damaged my last canvas, but CanvasOnSale quickly sent me out a replacement.

Thumbnail of user samanthas229
Canada
1 review
2 helpful votes
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August 7th, 2018

Bought 4 fleece photo blankets and they are perfect. They're small, but I knew that going in, they made a perfect personalized gift! The printed photo is clear too.

Thumbnail of user tyshawng
Georgia
2 reviews
0 helpful votes
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December 5th, 2017

I've had nothing but the BEST experiences with CanvasOnSale. What I love the most is their response time. I'll continue to utilize them for all my canvas needs.

Thumbnail of user dagmark1
Florida
1 review
0 helpful votes
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June 23rd, 2019

We ordered six canvas size 8-10 with a groupon coupon and get the canvas some days later in perfect quality- thank you so much canvas for this great job. We recommend this company for all your needs

Thumbnail of user larryr314
Virginia
1 review
0 helpful votes
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April 16th, 2020

The canvas prints are even more beautiful than I expected! I'm proud to be able to present a wedding picture canvas print to my daughter and new son-in-law. Thanks for the quick service!

Thumbnail of user kathym478
Louisiana
1 review
3 helpful votes
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October 10th, 2018

I have 13 canvases hanging on the walls in my home. They are beautifully done. Service was incredibly fast. They are shipped well wrapped and fast. I love this company and I highly recommend them.

Thumbnail of user brianb79
Florida
1 review
3 helpful votes
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December 6th, 2013

Worst customer service ever! Ordered three canvases that were three different sizes and they all arrives crooked. They were so crooked that you can tell just by looking at them. When you try to call the number provided on the site, there is a generic computer answering machine that does not even say the company name. Then you are not able to leave a response because the mailbox is full. When you email them, it takes days to get a response and when you do, it looks that the email provider they used is german or dutch. Very weird. Also, the response comes from a company called Best Canvases. Forget about the 100% love it or leave it guarantee on their website. I finally got an email response from them and they requested pictures of the crooked canvases. When I sent the pictures, i received a response saying there is nothing wrong with the item and that I hung the items crooked. Absurd. Now I am stuck with crooked canvas photos that are unusable and out of pocket $98. Now I have to go through my bank to get this charge sorted out. The company is a fraud.
DO NOT USE THIS COMPANY.

Thumbnail of user sigc1
Sig C.
Missouri
1 review
0 helpful votes
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July 10th, 2019

I redeemed a voucher purchased on Groupon and I was very pleased with CanvasOnSale because their site not only was very easy to navigate, upload my photos, and select product size but I received them in a few days. Their product was very professional and I was able to take advantage of their deals on another purchase, which I immediately jumped at.

Thumbnail of user melissar303
Maryland
1 review
0 helpful votes
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June 26th, 2019

It amazed me how clear and pretty the picture turned out. Shipping was quick the site easy to use. Uploading my picture was simple. I will purchase again.

Thumbnail of user jeannettem14
New York
1 review
0 helpful votes
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April 9th, 2018

I couldnt be more happier the work is great Im going to place more orders soon... everyone that comes over lives the picture my mother was very happy with hers thank you for the great work

Thumbnail of user connieo16
Illinois
1 review
1 helpful vote
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August 6th, 2018

My canvas prints turned out amazing! I got not only a great deal on them, but the processed my order and shipped them to me super fast! I will definitely use them again in the future.

Thumbnail of user joycet72
Tennessee
1 review
0 helpful votes
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April 14th, 2019

CanvasOnSale did not disappoint!

I was well pleased with the quality and quick delivery time of my order.

It turned out better then I imagined. I will definitely order from CanvasOnSale again.

Thumbnail of user stephaniem902
New Jersey
2 reviews
0 helpful votes
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December 7th, 2019

Received my canvas quickly and looks great! I had ordered from another site too because Groupon had it cheap and it took so long to receive! Definitely would recommend canvas on sale!

Thumbnail of user natashap50
Ohio
1 review
0 helpful votes
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January 16th, 2019

I have purchased 2 different pictures on canvas, at 2 different times and both of them are amazing! The quality is wonderful, and the shipping was great!

Thumbnail of user behnazs1
California
1 review
1 helpful vote
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June 6th, 2018

Such a horrible experience with this website... keep uploading the pictures and at the end, group on code was keep giving error and wouldn't accept it... lost my money for sure!

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Dear Behnaz,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to satisfied@canvasonsale.com Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your Canvasonsale-Team

Thumbnail of user jenniferb816
Michigan
1 review
2 helpful votes
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May 6th, 2019

I received an order from CanvasOnSale in a slightly damaged state - two corners had noticeable gaps between the wood pieces. I needed this canvas for my school's end-of-year art show, and the setup was less than a week away (received Wednesday, set-up on Monday). I immediately emailed customer service about the issue, asking if there was anything they could do. I've dealt with printing companies before about problems with their products (smaller items, like business cards or postcards usually), and have always received a generous and timely response, so that is what I expected.
Unfortunately, their response time on emails is slow, and they don't seem to respond on weekends. After a few emails (in some of which I had to repeat information stated earlier in the conversation), all I was left with on Monday was an email stating that they wouldn't be able to send me a reprint until I sent proof that I had destroyed the original one - which I needed as a backup in case I didn't receive the new one in time for the show. I don't know if this is standard in the large-format print industry, so I apologize if I'm in the wrong here, but I really didn't feel that they were in earnest about taking care of my issue.

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Dear Jennifer,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to complaint@canvasonsale.com. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasOnSale-Team

Thumbnail of user dalee35
Montana
1 review
0 helpful votes
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April 9th, 2018

Ive used this company numerous times, and every time theyve impressed me with their excellent service and quick turn around. I will continue to work with them for years to come!

Thumbnail of user rener49
Connecticut
1 review
0 helpful votes
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April 14th, 2019

The blanket came out perfect. It was a gift for my mom and sister as a memorial and their reaction was priceless. Thank you so much for making it something so special

Thumbnail of user alanh243
Colorado
1 review
1 helpful vote
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March 26th, 2019

Have placed many orders through the years, and have found no reason to stop placing orders. The one thing I've found is for sunset pictures, lighten up the image.

Thumbnail of user virginiah98
Tennessee
2 reviews
0 helpful votes
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December 24th, 2018

I purchased a Fleece Blanket as a Christmas gift on 12/11/18. I have tried for weeks to get the stat us my order and no relies from my emails and NO one answers the phone to speak with! TERRIBLE TERRIBLE CUSTOMER SERVICE! DON'T PURCHASE FROM THIS COMPANY!

Thumbnail of user paulyr
California
1 review
0 helpful votes
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October 17th, 2015

The canvas came out great! I was worried about the picture quality (since it was taken from a cell phone) but it really captured the moment. Great Buy... Hanging over my bed as we speak.

Thumbnail of user joyceb63
Georgia
1 review
0 helpful votes
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March 28th, 2017

Very pleased with the quality and quickness of production & delivery. Love the sales! I have ordered quite a few photos on canvas now and a few other items as well - ALL have been great!

Thumbnail of user rachelb135
California
1 review
0 helpful votes
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August 21st, 2017

I love the product! The website was so easy to use and shipping was super fast! I have been wanting some canvas prints for a while and could not be happier with the whole process!

Thumbnail of user inkenh
Nevada
1 review
0 helpful votes
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June 26th, 2019

I have been ordering a lot of canvases from CanvasOnSale- I am in the travel business and have 'travel highlight' walls in my office and house- usually I use Groupon coupons- very easy to use and quick and easy service.

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From the business

Your Photo on Canvas.? Made in USA.? Great Customer Reviews.? Stretched on frame & Ready to hang!? Mother`s Day SALE: Guaranteed Delivery!

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Thumbnail of user philippm2
Canvas O.
Typically does not respond to reviews

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