CanvasOnSale has a rating of 2.8 stars from 1,219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CanvasOnSale most frequently mention customer service, several times, and photo blankets problems. CanvasOnSale ranks 12th among Photo Printing sites.
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I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred. -Production was very fast….a few days. -shipped out very soon. -Box arrived…with FRAGILE tagged all over. Delivered by FedEx. -Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously. -Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping. -I contacted Customer service. -They immediately responded they would replace the two broken mugs. -a day later I received shipment notice. -two days later received replacements. This time not broken. I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order. I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear. I will be using them again in the future.
I received my print with a noticeable mark on the front. I called them immediately. They told me to email the issue. They have not responded if they will fix or not and it has been over a week and I have sent multiple emails. I would not order from them again because their customer service is terrible. The prints looked cheap in comparison to Canvas on Demand.
Ordered a canvas for my daughters Bat Mitzvah. It came out amazing at 1/4 the price other companies wanted for the same product. I highly recommend them. Five stars!
Been ordering for a while, love the quality and ease of use on the website. The mail damaged my last canvas, but CanvasOnSale quickly sent me out a replacement.
Bought 4 fleece photo blankets and they are perfect. They're small, but I knew that going in, they made a perfect personalized gift! The printed photo is clear too.
I've had nothing but the BEST experiences with CanvasOnSale. What I love the most is their response time. I'll continue to utilize them for all my canvas needs.
We ordered six canvas size 8-10 with a groupon coupon and get the canvas some days later in perfect quality- thank you so much canvas for this great job. We recommend this company for all your needs
The canvas prints are even more beautiful than I expected! I'm proud to be able to present a wedding picture canvas print to my daughter and new son-in-law. Thanks for the quick service!
I have 13 canvases hanging on the walls in my home. They are beautifully done. Service was incredibly fast. They are shipped well wrapped and fast. I love this company and I highly recommend them.
Worst customer service ever! Ordered three canvases that were three different sizes and they all arrives crooked. They were so crooked that you can tell just by looking at them. When you try to call the number provided on the site, there is a generic computer answering machine that does not even say the company name. Then you are not able to leave a response because the mailbox is full. When you email them, it takes days to get a response and when you do, it looks that the email provider they used is german or dutch. Very weird. Also, the response comes from a company called Best Canvases. Forget about the 100% love it or leave it guarantee on their website. I finally got an email response from them and they requested pictures of the crooked canvases. When I sent the pictures, i received a response saying there is nothing wrong with the item and that I hung the items crooked. Absurd. Now I am stuck with crooked canvas photos that are unusable and out of pocket $98. Now I have to go through my bank to get this charge sorted out. The company is a fraud.
DO NOT USE THIS COMPANY.
I redeemed a voucher purchased on Groupon and I was very pleased with CanvasOnSale because their site not only was very easy to navigate, upload my photos, and select product size but I received them in a few days. Their product was very professional and I was able to take advantage of their deals on another purchase, which I immediately jumped at.
It amazed me how clear and pretty the picture turned out. Shipping was quick the site easy to use. Uploading my picture was simple. I will purchase again.
I couldnt be more happier the work is great Im going to place more orders soon... everyone that comes over lives the picture my mother was very happy with hers thank you for the great work
My canvas prints turned out amazing! I got not only a great deal on them, but the processed my order and shipped them to me super fast! I will definitely use them again in the future.
CanvasOnSale did not disappoint!
I was well pleased with the quality and quick delivery time of my order.
It turned out better then I imagined. I will definitely order from CanvasOnSale again.
Received my canvas quickly and looks great! I had ordered from another site too because Groupon had it cheap and it took so long to receive! Definitely would recommend canvas on sale!
I have purchased 2 different pictures on canvas, at 2 different times and both of them are amazing! The quality is wonderful, and the shipping was great!
Such a horrible experience with this website... keep uploading the pictures and at the end, group on code was keep giving error and wouldn't accept it... lost my money for sure!
I received an order from CanvasOnSale in a slightly damaged state - two corners had noticeable gaps between the wood pieces. I needed this canvas for my school's end-of-year art show, and the setup was less than a week away (received Wednesday, set-up on Monday). I immediately emailed customer service about the issue, asking if there was anything they could do. I've dealt with printing companies before about problems with their products (smaller items, like business cards or postcards usually), and have always received a generous and timely response, so that is what I expected.
Unfortunately, their response time on emails is slow, and they don't seem to respond on weekends. After a few emails (in some of which I had to repeat information stated earlier in the conversation), all I was left with on Monday was an email stating that they wouldn't be able to send me a reprint until I sent proof that I had destroyed the original one - which I needed as a backup in case I didn't receive the new one in time for the show. I don't know if this is standard in the large-format print industry, so I apologize if I'm in the wrong here, but I really didn't feel that they were in earnest about taking care of my issue.
Dear Jennifer,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to complaint@canvasonsale.com. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasOnSale-Team
Ive used this company numerous times, and every time theyve impressed me with their excellent service and quick turn around. I will continue to work with them for years to come!
The blanket came out perfect. It was a gift for my mom and sister as a memorial and their reaction was priceless. Thank you so much for making it something so special
Have placed many orders through the years, and have found no reason to stop placing orders. The one thing I've found is for sunset pictures, lighten up the image.
I purchased a Fleece Blanket as a Christmas gift on 12/11/18. I have tried for weeks to get the stat us my order and no relies from my emails and NO one answers the phone to speak with! TERRIBLE TERRIBLE CUSTOMER SERVICE! DON'T PURCHASE FROM THIS COMPANY!
The canvas came out great! I was worried about the picture quality (since it was taken from a cell phone) but it really captured the moment. Great Buy... Hanging over my bed as we speak.
Very pleased with the quality and quickness of production & delivery. Love the sales! I have ordered quite a few photos on canvas now and a few other items as well - ALL have been great!
I love the product! The website was so easy to use and shipping was super fast! I have been wanting some canvas prints for a while and could not be happier with the whole process!
I have been ordering a lot of canvases from CanvasOnSale- I am in the travel business and have 'travel highlight' walls in my office and house- usually I use Groupon coupons- very easy to use and quick and easy service.
Your Photo on Canvas.? Made in USA.? Great Customer Reviews.? Stretched on frame & Ready to hang!? Mother`s Day SALE: Guaranteed Delivery!
Dear Behnaz,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to satisfied@canvasonsale.com Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your Canvasonsale-Team